Shirt & Uniform Exam
Exam for office staff who handle customers, the phone, and computer
Questions and Answers
- 1.
When a potential customer asked for 10 pieces of an item...Pag ang potential na customer ay ng tanong para sa 10 piraso...
- A.
Accept it with open arms/ tanggapin ito ng bukas palad
- B.
Refer them to a competitor/ ituro sa kalabang tindahan
- C.
If the customer had an existing or previous large order you take it/ tatangapin lamang kung may malaking bilang ng order
- D.
Kindly tell the customer you do not serve that small amount and will charge an additional 10 php per piece/ mabuting sasabihin sa customer na hindi tau tumatanggap ng maliit na order at magdadag sila ng 10 piso bawat isa.
- E.
C and d
Correct Answer
E. C and dExplanation
The correct answer is c and d. This means that if the potential customer had an existing or previous large order, you would accept their request for 10 pieces of an item. Additionally, you would kindly inform the customer that you do not serve small amounts and will charge an additional 10 php per piece. This suggests that you are willing to accommodate the customer's request if they have a history of larger orders, but you have a minimum order requirement and an additional charge for smaller quantities.Rate this question:
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- 2.
When a person cannot find the office staff they are looking for when they call you.../ pag hindi makita o makausap ang taong hinahanap kailan ka nila matatawagan
- A.
Get their complete contact info and tell them you will return their call/ kunin sa kanila ang kumpletong kontact info at sabihin sa kanila na babalikan nyo sila
- B.
Tell them to call after five minutes please/ sabihin sa kanila na tumawag ulit pag katapos ng limang minuto
- C.
Hang up the phone or put it on hold/ pabayaan lang naka hang ang telepono
Correct Answer
A. Get their complete contact info and tell them you will return their call/ kunin sa kanila ang kumpletong kontact info at sabihin sa kanila na babalikan nyo silaExplanation
When a person cannot find the office staff they are looking for when they call, the appropriate response would be to get their complete contact information and assure them that their call will be returned. This shows professionalism and a willingness to assist the caller in resolving their issue. By obtaining their contact information, the office staff can prioritize their call and provide the necessary assistance when they are available.Rate this question:
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- 3.
True or false: weekly sales reports/purchase orders are sent to boss tim every monday morning via quickbooks pos./tama o mali: linguhang balita ng benta/purchase orders ay ipapadala kay boss tim tuwing lunes ng umaga via quikbooks pos
- A.
True/tama
- B.
False/mali
Correct Answer
A. True/tamaExplanation
The given answer is true/tama because it states that the weekly sales reports/purchase orders are indeed sent to boss Tim every Monday morning via QuickBooks POS. This implies that there is a regular system in place for sending these reports/orders to the boss using the mentioned software, ensuring timely communication and tracking of sales and purchases.Rate this question:
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- 4.
What is most preferred way of data entry?/Ano ang pinaka magandang paraan ng data entry?
- A.
Typewriter /makinilya
- B.
Printed out /
- C.
Handwritten as long as its legible /sulat kamay
- D.
All of the above/
Correct Answer
D. All of the above/Explanation
All of the above options are considered as preferred ways of data entry. The choice of the preferred method depends on the specific requirements and circumstances. Some people may prefer using a typewriter for data entry as it provides a neat and professional appearance. Others may prefer printing out the data and manually entering it into a system. Handwritten data entry is also acceptable as long as it is legible and can be accurately transcribed. Therefore, all of the options mentioned can be considered as the most preferred way of data entry depending on the situation.Rate this question:
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- 5.
What is the difference between OR and INVOICE?Ano ang kaibahan ng OR at INVOICE/
- A.
To minimize VAT we use INVOICE/para mapaliit ang VAT ginagamit ang INVOICE
- B.
To minimize VAT we pay off the BIR/para mapaliit ang VAT di mag babayad sa BIR
- C.
To minimize VAT we use OR /para mapaliit ang VAT ginagamit ang OR
Correct Answer
C. To minimize VAT we use OR /para mapaliit ang VAT ginagamit ang ORExplanation
The correct answer is to minimize VAT we use OR. This means that in order to reduce the value-added tax (VAT), the use of OR (official receipt) is preferred. The OR serves as proof of a transaction and is issued by the seller to the buyer. By using OR, proper documentation is provided to the tax authorities, ensuring transparency and compliance with tax regulations.Rate this question:
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- 6.
The ID is supposed to.../Ang ID ay para sa...
- A.
As a means of identitifaction/para sa kakilanlan
- B.
Make us look presentable/ para magmukhang kaayaya
- C.
Give us a sense of entitlement /para mabigyan tayo ng titolo
- D.
A and b
- E.
None of the above
Correct Answer
D. A and bExplanation
The ID is supposed to serve as a means of identification, allowing others to recognize and verify our identity. It is also intended to make us look presentable, as it often includes a photo and personal information. Therefore, the correct answer is "a and b."Rate this question:
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- 7.
Late and absences.../ pagkahuli at pagliban
- A.
Are allowed 2 yrs of working with the company/ay pinapayagan sa 2 taong naninilbihan sa kumpanya
- B.
Are a good habit/magandang kasanayan
- C.
Are not permitted / hindi pinapayagan
Correct Answer
C. Are not permitted / hindi pinapayaganExplanation
Late and absences are not permitted in the company. This means that employees are not allowed to be late or absent from work. It is expected that employees maintain punctuality and attendance during their two years of service with the company. This policy ensures that employees fulfill their responsibilities and contribute to the smooth functioning of the organization.Rate this question:
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- 8.
True or false: Paperwork are supposed to be properly filed, labelled and no double copies allowed.tama o mali: gawaing papel ay dapat naka file ng maayos, may tanda at walang dobleng kopyang hahayaan
- A.
False/mali
- B.
True/tama
Correct Answer
B. True/tamaExplanation
The statement is true. Paperwork is supposed to be properly filed, labelled, and no double copies should be allowed. This ensures organization and efficiency in managing documents.Rate this question:
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- 9.
On pricing and costing the itemsSa pag pepresyo
- A.
Have josie and boss tim approve it sisiguraduhing na approbahan ni josie at boss tim
- B.
Make your own honest and sincere assessment gumawa ng sariling totoo at sinseryong pagkekwenta.
- C.
Call globetex tumawag sa globetex
- D.
A and b
- E.
All of the above
Correct Answer
A. Have josie and boss tim approve it sisiguraduhing na approbahan ni josie at boss timExplanation
The correct answer is "have Josie and Boss Tim approve it" because it ensures that the pricing and costing of the items are reviewed and approved by both individuals, indicating that the process is thorough and reliable. This step is important to maintain accountability and ensure that the pricing decisions are in line with the company's goals and objectives.Rate this question:
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- 10.
As office admins you should how to do the followingbilang admins ng opisina dapat ay ginagawa mo ang mga sumunod
- A.
Type, answer the phone type, sumagot ng telepono
- B.
Fax, type, answer the phones, sell fax, type, sumagot ng telepono, magbenta
- C.
Sell only magbenta lang
- D.
Clean the floors maglinis ng sahig
Correct Answer
B. Fax, type, answer the phones, sell fax, type, sumagot ng telepono, magbentaExplanation
The correct answer is "fax, type, answer the phones, sell". As office admins, it is expected that they should be able to perform tasks such as faxing documents, typing, answering phone calls, and selling products or services. This answer includes all of these tasks in both English and Filipino languages.Rate this question:
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- 11.
What are the key marketing components of the company?
- A.
Folders, papers, pen
- B.
Profile and an actual sample
- C.
Letter of intent and actual sample
- D.
Fabric swatches, price list, and calling card
Correct Answer
D. Fabric swatches, price list, and calling cardExplanation
The key marketing components of a company typically include materials that can effectively promote and showcase their products or services. Fabric swatches are important for companies in the textile or fashion industry as they allow potential customers to see and feel the quality of the fabrics. A price list is essential to provide transparency and information about the cost of the products or services. Lastly, a calling card serves as a convenient way for customers to contact the company for inquiries or future transactions.Rate this question:
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- 12.
In the absence of knowledge use...
- A.
God
- B.
Someone else's opinion
- C.
Common sense
Correct Answer
C. Common senseExplanation
When faced with a lack of knowledge, common sense is a reliable guide to making decisions or forming opinions. Common sense refers to practical judgment and reasoning based on everyday experiences and observations. It allows individuals to rely on their intuition and logical thinking to navigate unfamiliar situations or problems. While seeking someone else's opinion can be helpful, it may not always be available or trustworthy. Similarly, relying on a higher power like God may not be applicable in all situations or be universally accepted. Therefore, common sense becomes a practical and accessible tool to rely on in the absence of knowledge.Rate this question:
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- 13.
Inventory is done...
- A.
Every week
- B.
Every month
- C.
Every time management requests it
Correct Answer
B. Every monthExplanation
The correct answer is "every month" because it implies that the inventory is conducted on a regular basis, specifically once every month. This suggests that the company follows a monthly inventory management system to keep track of their stock levels and ensure accurate record-keeping. Conducting inventory on a consistent schedule helps in identifying any discrepancies, managing stock levels effectively, and making informed decisions regarding procurement and sales.Rate this question:
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- 14.
What mode of payment is most preferred?
- A.
Check
- B.
Manager's check
- C.
Cash
- D.
IOU note
Correct Answer
C. CashExplanation
Cash is the most preferred mode of payment because it is widely accepted and does not involve any additional charges or fees. It provides immediate payment and is convenient for both the payer and the recipient. Cash is also a secure mode of payment as it eliminates the risk of fraud or identity theft associated with other payment methods. Additionally, cash transactions are not dependent on the availability of technology or internet connectivity, making it a reliable option in various situations.Rate this question:
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- 15.
True or false: always request or from suppliers
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement "always request or from suppliers" is true. This means that it is necessary to request or order items from suppliers consistently. This is important in order to maintain a steady supply of goods or materials needed for a business or organization. By regularly requesting or ordering from suppliers, businesses can ensure that they have the necessary resources to meet their demands and maintain smooth operations.Rate this question:
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- 16.
When sending a messenger what is the most preferred minimum amount of places to go to?
- A.
Five
- B.
Three
- C.
Two
- D.
Just one
Correct Answer
B. ThreeExplanation
The most preferred minimum amount of places to go to when sending a messenger is three. This suggests that the sender prefers the messenger to visit at least three different locations. This could be because there are multiple tasks or messages that need to be delivered to different places, or it may be more efficient to combine multiple errands into one trip. Having the messenger visit three places ensures that multiple destinations are covered, without being too burdensome or time-consuming.Rate this question:
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- 17.
Who handles collection of money?
- A.
Christina ang
- B.
Timothy ang
- C.
Josie de leon
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
All of the above handle the collection of money.Rate this question:
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- 18.
Kailan tatawag para sa deiveries
- A.
Early in the morning
- B.
When it is convenient
- C.
In the afternoon
- D.
The night before
Correct Answer
A. Early in the morningExplanation
Deliveries are scheduled to be called early in the morning because it is the most suitable time for planning and organizing the day's deliveries. By calling early in the morning, the delivery team can efficiently allocate resources, coordinate routes, and ensure that all deliveries are made on time. Additionally, calling early allows for any last-minute changes or adjustments to be communicated before the deliveries begin, ensuring a smooth and timely process.Rate this question:
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- 19.
What are the parameters for a complete delivery?
- A.
Where, name of company, name of driver
- B.
Where, name of company, dr, company phone number
- C.
Where, schedule of routes, contact person, sample
- D.
Where, name of company, contact person, dr, schedule of routes
Correct Answer
D. Where, name of company, contact person, dr, schedule of routesExplanation
The parameters for a complete delivery include the location where the delivery is to be made, the name of the company that is responsible for the delivery, a contact person who can be reached for any inquiries or issues, the driver who will be handling the delivery, and the schedule of routes that the driver will follow to ensure timely delivery.Rate this question:
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- 20.
True or false: smile.
- A.
True
- B.
False
Correct Answer
A. True -
- 21.
How many emails/contact info should you get a day?
- A.
10
- B.
20
- C.
5
- D.
As many as you can
Correct Answer(s)
A. 10
D. As many as you can -
- 22.
Which of the following do we NOT do?
- A.
Trading
- B.
Printing
- C.
Custom
- D.
Embroidery
Correct Answer
C. CustomExplanation
The given question asks which activity is NOT done. Among the options provided, "custom" is the correct answer because it is not a specific activity like trading, printing, or embroidery. "Custom" refers to something that is made or done to order, according to specific requirements or preferences. Therefore, it is not an action or activity itself, but rather a descriptor or characteristic of a product or service.Rate this question:
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- 23.
Ano ang masimportante?
- A.
Incoming items
- B.
Outgoing items
- C.
Pareho
Correct Answer
C. ParehoExplanation
The correct answer is "pareho" because it means "both" in English. Therefore, it suggests that both incoming items and outgoing items are equally important.Rate this question:
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- 24.
Ilista lahat ng mga tinanong sa printing na proceso.
- 25.
Pakibigay ang breakdown ng quantity discount natin.
- 26.
Ilan ang minimum natin?
- A.
6 per any size
- B.
6 per size per color
- C.
6 per color per size
Correct Answer
B. 6 per size per colorExplanation
The correct answer is 6 per size per color. This means that there should be a minimum of 6 items for each combination of size and color. For example, if there are 3 different sizes and 4 different colors, there should be at least 6 items for each size-color combination, resulting in a total of 72 items (3 sizes x 4 colors x 6 items).Rate this question:
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- 27.
Pagtumatangap ng check sa customer...
- A.
Irelease agad ang items kahit sino
- B.
Kung kakilala naman irelease na ang items
- C.
Tanungin si boss Timmy
- D.
Irelease ang items kapag nagclear ang checke
Correct Answer
D. Irelease ang items kapag nagclear ang checkeExplanation
The correct answer is "Irelease ang items kapag nagclear ang checke". This means that the items will only be released once the check has cleared, indicating that the payment has been successfully processed and the funds are available. This ensures that the business will not encounter any issues with bounced checks or insufficient funds.Rate this question:
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- 28.
Kung may dumating na city hall, BIR, or government inspector or mga nagpapangap na inspector.
- A.
Ipatawag sila kay Annabel sa Balintawak
- B.
Magwala
- C.
Ibigay lahat ng kailangan sa nagtanong
- D.
A and C
- E.
None of The Above
Correct Answer
A. Ipatawag sila kay Annabel sa Balintawak -
- 29.
Ano yung tatlong bagong roles? At pakiexplain bawat isa at kung sino mga eto.
- 30.
Papayag ako na madaming changes sa printing
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The given statement in Filipino translates to "I will agree to many changes in printing." The correct answer is False because the statement implies that the person is not willing to accept or agree to many changes in printing.Rate this question:
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- 31.
Mag-yeyes ako sa customer at sa lahat ng hinihingi niya
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement "Mag-yeyes ako sa customer at sa lahat ng hinihingi niya" translates to "I will say yes to the customer and to everything he asks for." The correct answer is False because it is not always appropriate or possible to say yes to everything a customer requests. In some cases, it may not be feasible or within company policies to fulfill certain requests. It is important to consider the feasibility, reasonableness, and impact of fulfilling customer requests before saying yes.Rate this question:
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- 32.
Priority ang malaking magorder na customer
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement "Priority ang malaking magorder na customer" translates to "Big customers who place orders have priority." This means that when it comes to serving customers, those who place larger orders are given priority over others. Therefore, the correct answer is true.Rate this question:
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- 33.
Kailangan sabihin ang buong proceso ng printing sa customers, lalo na pag baguhan at pag unang printing po niya
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The given answer is true because it is important to explain the entire printing process to customers, especially if they are beginners or if it is their first time printing. Providing a detailed explanation helps customers understand the steps involved in the printing process, including file preparation, choosing the right printer settings, selecting paper or materials, and ensuring proper maintenance of the printer. This information can help customers make informed decisions, avoid mistakes, and achieve the desired printing results.Rate this question:
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- 34.
Pakilista ang mga proceso sa printing.
- 35.
Mga tanong sa printing.. Ilan ________ ang damit?
Correct Answer
piraso
piecesExplanation
The question is asking for the number of "damit" (clothes) and gives two options, "piraso" and "pieces", which both mean "piece" or "item". Therefore, the correct answer is "piraso" or "pieces" as they both refer to a single item of clothing.Rate this question:
- 36.
Ang color ng design sa shirt ay bagay sa dark at sa light
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The given statement suggests that the color of the design on the shirt is suitable for both dark and light backgrounds. However, the correct answer is False. This means that the color of the design on the shirt is not suitable for both dark and light backgrounds.Rate this question:
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- 37.
I-update ang customer sa printing
- A.
Every day
- B.
Every week
- C.
Kung magtanong siya
- D.
Every 2-3 days
Correct Answer
D. Every 2-3 daysExplanation
The correct answer is "every 2-3 days". This means that the customer should be updated on the printing process every 2-3 days. This frequency allows for regular communication and keeps the customer informed without overwhelming them with daily updates or leaving them waiting for too long between updates.Rate this question:
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- 38.
Pag photographic ang design ang tawag ay ____________
Correct Answer
cmkyExplanation
The correct term for photographic design is CMYK. CMYK stands for Cyan, Magenta, Yellow, and Key (black), which are the four primary colors used in the printing process to create a wide range of colors. This color model is commonly used in the printing industry to reproduce full-color images accurately.Rate this question:
- 39.
Wag maquote ng printing sa customer hanga't di pa narerecieve ang actual copy ng design or sa e-mail
- A.
True
- B.
False
- C.
Depende
Correct Answer
A. TrueExplanation
The given answer is true because it is important not to quote the printing cost to the customer until they have received the actual copy of the design or the design has been sent to them via email. This is because the customer may have specific requirements or changes that need to be made to the design, and quoting the cost before these changes can result in inaccurate pricing. Waiting until the customer has seen the design ensures that the quote is based on the final product and avoids any misunderstandings or discrepancies.Rate this question:
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- 40.
How much charge sa relayout sa customer?
- A.
250
- B.
500
- C.
300
- D.
100
Correct Answer
B. 500Explanation
The correct answer is 500. This suggests that the charge for relaying to the customer is 500.Rate this question:
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- 41.
Wag kunin sa customer ang lahat ng information baka malito tayo
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement suggests that it is not advisable to obtain all the information from the customer as it may lead to confusion. Therefore, the correct answer is False, indicating that it is not recommended to take all the information from the customer to avoid confusion.Rate this question:
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- 42.
Ano ang dalawang klase ng printing? Clue: ang isa addiontal 5 php.
- 43.
Pag sa puting shirt ang design pwede magless ng two pesos.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The given statement suggests that if the design is on a white shirt, customers can get a discount of two pesos. Since the statement does not mention any conditions or restrictions, it can be assumed that this discount is applicable to all customers and all designs on white shirts. Therefore, the answer "True" indicates that the statement is correct and customers can indeed avail a discount of two pesos when purchasing a white shirt with a design.Rate this question:
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- 44.
Pag lacoste additional two pesos ang quote
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The given statement suggests that when a lacoste item is quoted, an additional two pesos is added to the price. Therefore, the correct answer is "True".Rate this question:
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- 45.
Ano mga kailangan sa pagtuloy ng full production ng printing?
- A.
Verbal confirmation
- B.
Email confirmation
- C.
Text confirmation
- D.
2 out of 3 dapat sa mga nakalagay sa taas
- E.
Email and verbal
Correct Answer
D. 2 out of 3 dapat sa mga nakalagay sa taasExplanation
To ensure the continuation of full production of printing, it is necessary to have at least two out of the three confirmations mentioned above: verbal confirmation, email confirmation, and text confirmation. This means that either email and verbal confirmation, email and text confirmation, or verbal and text confirmation are required. Having two confirmations helps to ensure clear communication and reduces the chances of any misunderstandings or errors in the production process.Rate this question:
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- 46.
Pag umabot ng 8 colors ang susunod na color na idadag ay charge ng +4php
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The explanation for the given correct answer is that if the number of colors reaches 8, the next color will have an additional charge of +4php. This suggests that there is a pricing system in place where each color has a specific cost, and once a certain number of colors is reached, an extra charge is applied to the next color. Therefore, the statement "Pag umabot ng 8 colors ang susunod na color na idadag ay charge ng +4php" is true.Rate this question:
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- 47.
Ano ang processo sa paglabas ng damit
- 48.
Magkano ang VAT ng 45,000 na total amount?
- A.
4,800.21
- B.
4,5050.22
- C.
4,821.43
- D.
5,1482.34
Correct Answer
C. 4,821.43Explanation
The correct answer is 4,821.43. This is the amount of VAT for a total amount of 45,000. VAT stands for Value Added Tax, which is a consumption tax added to the price of goods and services. In this case, the VAT rate is not mentioned, so we cannot calculate the exact amount. However, the answer provided is the closest option to the given total amount.Rate this question:
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- 49.
Anong ang sales amount kapag ang total mo ay 45,000?
- A.
40,158.23
- B.
40,525.34
- C.
40,178.57
- D.
Wala dito sagot
Correct Answer
C. 40,178.57Explanation
The correct answer is 40,178.57. This is the sales amount when the total is 45,000.Rate this question:
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- 50.
Nakakalito ang hardcopy revision sa customer, ano dapat nakalagay sa revision?
- A.
Initials niya
- B.
Revision and signature niya
- C.
Maayos na revision
- D.
Signature niya
Correct Answer
B. Revision and signature niyaExplanation
The correct answer is "revision and signature niya". This is because when making a hardcopy revision for a customer, it is important to include both the details of the revision and the customer's signature. This ensures that there is clear documentation of the changes made and that the customer has acknowledged and approved them. Including only the customer's initials or just a signature without any mention of the revision may lead to confusion and misunderstandings.Rate this question:
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