Exam for office staff who handle customers, the phone, and computer
Accept it with open arms/ tanggapin ito ng bukas palad
Refer them to a competitor/ ituro sa kalabang tindahan
If the customer had an existing or previous large order you take it/ tatangapin lamang kung may malaking bilang ng order
Kindly tell the customer you do not serve that small amount and will charge an additional 10 php per piece/ mabuting sasabihin sa customer na hindi tau tumatanggap ng maliit na order at magdadag sila ng 10 piso bawat isa.
C and d
Get their complete contact info and tell them you will return their call/ kunin sa kanila ang kumpletong kontact info at sabihin sa kanila na babalikan nyo sila
Tell them to call after five minutes please/ sabihin sa kanila na tumawag ulit pag katapos ng limang minuto
Hang up the phone or put it on hold/ pabayaan lang naka hang ang telepono
True/tama
False/mali
Typewriter /makinilya
Printed out /
Handwritten as long as its legible /sulat kamay
All of the above/
To minimize VAT we use INVOICE/para mapaliit ang VAT ginagamit ang INVOICE
To minimize VAT we pay off the BIR/para mapaliit ang VAT di mag babayad sa BIR
To minimize VAT we use OR /para mapaliit ang VAT ginagamit ang OR