Practice Office Etiquette

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Practice Office Etiquette - Quiz

Now that you have gone through the " Practice Office Etiquette" course, let us test your knowledge on what you have learnt.


Questions and Answers
  • 1. 

    You should smile when you answer your phone at work. Your smile will "show" through the

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Smiling when answering the phone at work is recommended because it can have a positive impact on the conversation. Even though the other person cannot see the smile, it can be heard in the tone of voice. Smiling can make the person sound more friendly, approachable, and enthusiastic, which can help create a positive impression and improve customer service. Additionally, smiling can also have a positive effect on the person answering the phone, as it can improve their mood and make them feel more positive and engaged in the conversation.

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  • 2. 

    If you must eat at your desk, which  2 rules should you always follow?

    • A.

      Eat foods that have low odor.

    • B.

      Don't chomp ,talk with your mouth full.

    • C.

      Eat only healthy foods so you don't tempt dieters.

    • D.

      Never eat at your desk.

    Correct Answer(s)
    A. Eat foods that have low odor.
    B. Don't chomp ,talk with your mouth full.
    Explanation
    While you are allowed to eat, it is important to remember to be discreet, keep it simple, avoid food that requires deft coordination.

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  • 3. 

    What do you do if you are expecting a call on your cell phone but you have to go into a meeting?

    • A.

      Warn your colleagues that you are expecting a call and may need to briefly leave the meeting when the call comes through.

    • B.

      Warn your colleagues that you are expecting a call and answer it freely while in the meeting.

    • C.

      Put your phone on vibrate and quickly leave the meeting when the call comes through.

    • D.

      Ask the person who is facilitating the meeting to stop for a minute while you take the call.

    Correct Answer(s)
    A. Warn your colleagues that you are expecting a call and may need to briefly leave the meeting when the call comes through.
    C. Put your phone on vibrate and quickly leave the meeting when the call comes through.
    Explanation
    It is polite to warn your colleagues before hand.

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  • 4. 

    How soon should you reply an email?

    • A.

      Within 24 hrs

    • B.

      Emails are generally not urgent, if the person really wants a reply, they will phone.

    • C.

      As long as it is done within a week .

    • D.

      There is no set time.

    Correct Answer
    A. Within 24 hrs
    Explanation
    Replying to an email within 24 hours is considered a reasonable timeframe because it shows promptness and professionalism. While emails may not always be urgent, it is important to acknowledge and respond to them in a timely manner to maintain effective communication. Waiting longer than 24 hours may give the impression of disinterest or lack of attention to the sender's message. However, it is also worth noting that in certain cases, if the matter is urgent or time-sensitive, a quicker response may be necessary.

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  • 5. 

    How should a business introduction be made?

    • A.

      You introduce the older person to the younger person.

    • B.

      The rule is people of lesser authority are introduced to people with greater authority.

    • C.

      You introduce the younger person to the older person.

    • D.

      It is always ladies who are introduced to men.

    Correct Answer
    B. The rule is people of lesser authority are introduced to people with greater authority.
    Explanation
    In a business introduction, it is customary to introduce people of lesser authority to those with greater authority. This follows the general rule of showing respect and acknowledging hierarchy within the business setting. By introducing the older person to the younger person, it implies that the older person holds a higher position or authority. Therefore, the correct answer is that people of lesser authority are introduced to people with greater authority.

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  • 6. 

    You need a lever arch file for your personal filing, and there are lot of files in the store room at work. It is fine, if you take one, especially because no one will question you on it.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement suggests that it is acceptable to take a lever arch file from the store room at work because no one will question it. However, this is not a valid reason to take something without permission. Taking items without authorization is considered stealing, regardless of whether or not someone will notice or question it. Therefore, the correct answer is False.

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  • 7. 

    Conversations on the following topics should be avoided at work.

    • A.

      Office gossip.

    • B.

      Politics

    • C.

      Jokes

    Correct Answer(s)
    A. Office gossip.
    B. Politics
    Explanation
    Jokes are allowed at work, provided they are done in good taste ( avoid sexist or racist jokes).

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  • 8. 

    Should you accidentally overhear a conversation that you know was intended to remain private between the people having the conversation, you should simply forget about it's contents.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    If you accidentally overhear a conversation that was intended to remain private, it is considered respectful and ethical to simply forget about its contents. Respecting the privacy of others is important, and intentionally sharing or using the information you overheard would be a breach of trust. Therefore, the correct answer is true.

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  • 9. 

    If you get a text message while in a meeting, what should you do?

    • A.

      Wait until later to ,it is rude to read and reply to the message.

    • B.

      Reply right away it is far less diverting than talking on the phone.

    • C.

      Read the message, but wait until later to respond.

    Correct Answer
    A. Wait until later to ,it is rude to read and reply to the message.
    Explanation
    It is considered rude to read and reply to a text message while in a meeting because it shows a lack of respect and attention towards the people in the meeting. By waiting until later to respond, you can give your full focus to the meeting and show professionalism in your behavior.

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  • 10. 

    When you realise that someone has a disability, assume that they need help. There is no need to ask.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement is false because assuming that someone with a disability needs help without asking can be presumptuous and disrespectful. Each individual's needs and preferences may vary, so it is important to communicate and ask before offering assistance. This allows for autonomy and respect for the person's abilities and choices.

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  • Current Version
  • Mar 22, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Feb 16, 2010
    Quiz Created by
    Mamogale
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