Practice Office Etiquette

Smiling when answering the phone at work is recommended because it can have a positive impact on the conversation. Even though the other person cannot see the smile, it can be heard in the tone of voice. Smiling can make the person sound more friendly, approachable, and enthusiastic, which can help create a positive impression and improve customer service. Additionally, smiling can also have a positive effect on the person answering the phone, as it can improve their mood and make them feel more positive and engaged in the conversation.

Replying to an email within 24 hours is considered a reasonable timeframe because it shows promptness and professionalism. While emails may not always be urgent, it is important to acknowledge and respond to them in a timely manner to maintain effective communication. Waiting longer than 24 hours may give the impression of disinterest or lack of attention to the sender's message. However, it is also worth noting that in certain cases, if the matter is urgent or time-sensitive, a quicker response may be necessary.

If you accidentally overhear a conversation that was intended to remain private, it is considered respectful and ethical to simply forget about its contents. Respecting the privacy of others is important, and intentionally sharing or using the information you overheard would be a breach of trust. Therefore, the correct answer is true.

The statement suggests that it is acceptable to take a lever arch file from the store room at work because no one will question it. However, this is not a valid reason to take something without permission. Taking items without authorization is considered stealing, regardless of whether or not someone will notice or question it. Therefore, the correct answer is False.

It is considered rude to read and reply to a text message while in a meeting because it shows a lack of respect and attention towards the people in the meeting. By waiting until later to respond, you can give your full focus to the meeting and show professionalism in your behavior.

In a business introduction, it is customary to introduce people of lesser authority to those with greater authority. This follows the general rule of showing respect and acknowledging hierarchy within the business setting. By introducing the older person to the younger person, it implies that the older person holds a higher position or authority. Therefore, the correct answer is that people of lesser authority are introduced to people with greater authority.

The statement is false because assuming that someone with a disability needs help without asking can be presumptuous and disrespectful. Each individual's needs and preferences may vary, so it is important to communicate and ask before offering assistance. This allows for autonomy and respect for the person's abilities and choices.

While you are allowed to eat, it is important to remember to be discreet, keep it simple, avoid food that requires deft coordination.

Jokes are allowed at work, provided they are done in good taste ( avoid sexist or racist jokes).

It is polite to warn your colleagues before hand.