Business Etiquette Quiz Questions And Answers

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Business Etiquette Quiz Questions And Answers - Quiz

Do you know the basics of business etiquette? Attempt these business etiquette quiz questions and answers, and then evaluate your knowledge regarding the same. Business etiquette is a set of manners or rules that governs the way people interact or communicate in or outside an organization. Business etiquette is highly accepted or required in every profession. The quiz covers some of the important questions related to its fundamental rules. Do you think you can pass this test? Take it up and see for yourself.
Good luck!


Business Etiquette Questions and Answers

  • 1. 

    What are the ABC's of Etiquette?

    • A.

      Advise, Be Respectful, Create

    • B.

      Acceptable, Believable, Courteous

    • C.

      Advertise, Beneficial, Charitable

    • D.

      Accurate, Boastful, Couragous

    Correct Answer
    B. Acceptable, Believable, Courteous
    Explanation
    The ABC's of Etiquette refer to the principles of behavior that are considered acceptable in social situations. These principles include being Acceptable, meaning conforming to the standards or expectations of society; Believable, meaning being trustworthy and honest in one's actions and words; and Courteous, meaning showing politeness, respect, and consideration towards others. These qualities help individuals navigate social interactions and maintain positive relationships with others.

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  • 2. 

    If you are working as a receptionist. It is important that you:

    • A.

      Always have a pen and notepad nearby.

    • B.

      Be familiar with your organization.

    • C.

      Smile.

    • D.

      All of the above.

    Correct Answer
    D. All of the above.
    Explanation
    As a receptionist, having a pen and notepad nearby is important because it allows you to jot down important information or messages. Being familiar with your organization is crucial as it helps you provide accurate information to visitors or callers. Additionally, smiling is essential as it creates a welcoming and friendly atmosphere for guests. Therefore, all of the given options are important for a receptionist to effectively carry out their duties.

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  • 3. 

    When introducting people to each other, which of the following is the correct method?

    • A.

      A woman is introduced to a man.

    • B.

      An older person is introduced to a younger person.

    • C.

      A more important person is introduced to a less important person.

    • D.

      A younger person is introduced to an older person.

    Correct Answer
    D. A younger person is introduced to an older person.
    Explanation
    In social etiquette, it is considered polite to introduce a younger person to an older person. This is based on the idea of showing respect and deference to one's elders. Introducing a younger person to an older person is a way of acknowledging the older person's seniority and giving them precedence in the interaction. It is a cultural norm that is often followed in formal and informal settings to maintain decorum and show proper respect.

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  • 4. 

    How should you respond when introduced to someone?

    • A.

      Hi! Nice to meet you!

    • B.

      You mispronounced my name, it's Smythe, not Smith.

    • C.

      A pleasure meeting you, Mr. Monroe.

    • D.

      Hey Timmy, nice to meet ya!

    Correct Answer
    C. A pleasure meeting you, Mr. Monroe.
    Explanation
    The correct answer is "A pleasure meeting you, Mr. Monroe." This response is the most polite and formal way to greet someone when introduced. It shows respect by addressing the person with their correct name and using a formal title.

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  • 5. 

    How should you react if someone forgets to introduce you when you are in a group of people you have not met?

    • A.

      Take offense, how dare they forget to introduce you!

    • B.

      Stand quietly and never say anything.

    • C.

      Push your way into the conversation.

    • D.

      Wait for a convenient time to introduce yourself.

    Correct Answer
    D. Wait for a convenient time to introduce yourself.
    Explanation
    In a situation where someone forgets to introduce you when you are in a group of people you have not met, the appropriate reaction would be to wait for a convenient time to introduce yourself. Taking offense or pushing your way into the conversation may come across as rude or confrontational. Standing quietly and never saying anything would not allow you to engage with the group and may give the impression that you are disinterested. Therefore, waiting for an appropriate moment to introduce yourself is the most polite and considerate approach.

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  • 6. 

    When meeting someone for the first time, you should convey all of these feelings except.....

    • A.

      Respect

    • B.

      Acceptance

    • C.

      Indifference

    • D.

      Warmth

    Correct Answer
    C. Indifference
    Explanation
    When meeting someone for the first time, it is important to convey respect, acceptance, and warmth. These feelings help create a positive and welcoming environment, allowing for a smooth interaction and potential relationship building. However, indifference, which means showing a lack of interest or concern, would not contribute to a positive first impression. It is important to show genuine interest and engagement when meeting new people.

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  • 7. 

    Sexual harassment in the workplace can have a devastating effect on a company. Listed below are steps to prevent sexual harassment with the exception of one. Choose the one that would not help prevent sexual harassment.

    • A.

      Develop a clear policy for preventing sexual harassment.

    • B.

      Make sure everyone is aware of and understands the policies.

    • C.

      Treat sexual harassment as a health and safety issue.

    • D.

      Try to ignore it when it happens.

    Correct Answer
    D. Try to ignore it when it happens.
    Explanation
    Ignoring sexual harassment when it happens would not help prevent it. It is important for a company to develop a clear policy for preventing sexual harassment, ensure that everyone is aware of and understands the policies, and treat sexual harassment as a health and safety issue. By ignoring it, the company would not be addressing the issue and creating a safe and respectful work environment.

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  • 8. 

    Sometimes a meal is planned as part of a business meeting. Check all of the words that would apply to business meal planning

    • A.

      When?

    • B.

      Who?

    • C.

      Where?

    • D.

      With What?

    Correct Answer(s)
    A. When?
    B. Who?
    C. Where?
    Explanation
    When planning a business meal, it is important to consider the timing, the people involved, and the location. The "When?" question helps determine the date and time that works best for all participants. The "Who?" question ensures that the right individuals are invited and that any dietary restrictions or preferences are taken into account. The "Where?" question helps in selecting a suitable venue that is convenient and appropriate for the meeting. These factors are crucial in successful business meal planning.

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  • 9. 

    Basic table etiquette is very important when having dinner for business purposes. Please check the statement that is correct in regard to how a table setting is properly set.

    • A.

      The napkin is to the right of the spoon.

    • B.

      The knife blade always points toward the plate.

    • C.

      The teaspoon is to the right of the soup spoon.

    • D.

      The water glass is positioned above the fork.

    Correct Answer
    B. The knife blade always points toward the plate.
    Explanation
    The knife blade always points toward the plate.
    In traditional table settings, the knife blade is typically positioned so that it points toward the plate. This is a common etiquette guideline. The other statements do not reflect traditional table setting etiquette:
    The napkin is usually placed to the left of the fork or on the plate.
    The teaspoon is often placed to the right of the knife, not the soup spoon.
    The water glass is commonly positioned to the right of the dinner knife and above the other glasses (e.g., wine glasses) if present.

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  • 10. 

    When dining out for business purposes, it is important to.....

    • A.

      Leave your cell phone on in case a family member needs to call you.

    • B.

      Fix your makeup at the table.

    • C.

      Use proper posture.

    • D.

      Start eating as soon as your food arrives, even if the rest of the table has not been served.

    Correct Answer
    C. Use proper posture.
    Explanation
    When dining out for business purposes, it is important to use proper posture. This is because maintaining good posture portrays professionalism and confidence. It shows that you are attentive and engaged in the conversation, which can leave a positive impression on your business associates. Additionally, good posture promotes better digestion and prevents discomfort during the meal.

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  • 11. 

    When ordering at a restaurant, the waiter will know you are ready to order when.....

    • A.

      Your close your menu.

    • B.

      You look his way.

    • C.

      You put your napkin in your lap.

    • D.

      You tap your utensils on the table.

    Correct Answer
    A. Your close your menu.
    Explanation
    Closing your menu is a common signal indicating that you have made your decision and are ready to place your order. It is a non-verbal cue that is easily understood by wait staff, as it signifies that you have finished perusing the menu and are ready to proceed with the ordering process. This action helps to streamline the dining experience and ensures that the waiter knows when to approach your table to take your order.

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  • 12. 

    When eating out, it is proper to use your napkin in every way except.....

    • A.

      Use your napkin frequently in a blotting or patting manner to clean your lips.

    • B.

      Use your napkin as a handkerchief.

    • C.

      Wipe your fingers as necessary.

    • D.

      Use your napkin to clean up if a spill occurs.

    Correct Answer
    B. Use your napkin as a handkerchief.
    Explanation
    Using a napkin as a handkerchief is not proper when eating out because it is meant to be used for wiping your mouth and fingers, and not for blowing your nose or any other personal hygiene purposes. The other options mentioned are all appropriate ways to use a napkin while dining out.

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  • 13. 

    When eating spaghetti at a restaurant......

    • A.

      Cut your spaghetti so you don't have to spin it onto your fork.

    • B.

      Suck the noodles into your mouth to make it easier to eat.

    • C.

      Twirl the pasta around your fork and put the fork in your mouth.

    • D.

      Don't order spaghetti!

    Correct Answer
    C. Twirl the pasta around your fork and put the fork in your mouth.
    Explanation
    Twirling the pasta around the fork and putting it in your mouth is the most common and appropriate way to eat spaghetti at a restaurant. This method allows for better control and prevents the noodles from falling off the fork. Cutting the spaghetti or sucking the noodles into your mouth may be considered improper or impolite dining etiquette. The suggestion of not ordering spaghetti is not a practical solution as it does not address the proper way to eat it.

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  • 14. 

    Cell phones have become a huge part of our lives. However, there are times when their use can be annoying, and inappropriate in a business setting. All of the following are good rules when it comes to cell phone use, except one.

    • A.

      Do not speak loudly when using your cell in public places.

    • B.

      If you must drive and use your cell, use hand-free equipment.

    • C.

      It's fine to take pictures of whoever you wish.

    • D.

      Be sure ring tones are not offense, or are songs that contains lyrics that may be offensive.

    Correct Answer
    C. It's fine to take pictures of whoever you wish.
    Explanation
    The given answer is incorrect because taking pictures of whoever you wish can be a violation of privacy and can be considered inappropriate in certain situations. It is important to respect the privacy and consent of others when using cell phones.

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  • 15. 

    If you are answering the phone in a business setting, which of these statements is an example of poor phone etiquette.

    • A.

      He is not in the office at the moment. Would you like to leave a message?

    • B.

      I don't know where he is.

    • C.

      I expect her shortly. Would you like to leave a message on her voice mail?

    • D.

      She is unavailable at the moment. Would you like to leave a message?

    Correct Answer
    B. I don't know where he is.
    Explanation
    The statement "I don't know where he is" is an example of poor phone etiquette because it does not provide any helpful information or offer any assistance to the caller. It shows a lack of knowledge and professionalism, and does not fulfill the purpose of answering the phone in a business setting.

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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 13, 2024
    Quiz Edited by
    ProProfs Editorial Team
  • Apr 19, 2009
    Quiz Created by
    Rkmckee73
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