Business Etiquette Quiz
This quiz is designed to evaluate your business etiquette knowledge before you take this class, and after completion of the class. Some of you may be experts, but hopefully your score will improve after covering the information in this course!Good luck!
- 1.What are the ABC's of Etiquette?
- A.
Advise, Be Respectful, Create
- B.
Acceptable, Believable, Courteous
- C.
Advertise, Beneficial, Charitable
- D.
Accurate, Boastful, Couragous
- 2.If you are working as a receptionist. It is important that you:
- A.
Always have a pen and notepad nearby.
- B.
Be familiar with your organization.
- C.
Smile.
- D.
All of the above.
- 3.When introducting people to each other, which of the following is the correct method?
- A.
A woman is introduced to a man.
- B.
An older person is introduced to a younger person.
- C.
A more important person is introduced to a less important person.
- D.
A younger person is introduced to an older person.
- 4.How should you respond when introduced to someone?
- A.
Hi! Nice to meet you!
- B.
You mispronounced my name, it's Smythe, not Smith.
- C.
A pleasure meeting you, Mr. Monroe.
- D.
Hey Timmy, nice to meet ya!
- 5.How should you react if someone forgets to introduce you when you are in a group of people you have not met?
- A.
Take offense, how dare they forget to introduce you!
- B.
Stand quietly and never say anything.
- C.
Push your way into the conversation.
- D.
Wait for a convenient time to introduce yourself.
- 6.When meeting someone for the first time, you should convey all of these feelings except.....
- A.
Respect
- B.
Acceptance
- C.
Indifference
- D.
Warmth
- 7.Sexual harassment in the workplace can have a devastating effect on a company. Listed below are steps to prevent sexual harassment with the exception of one. Choose the one that would not help prevent sexual harassment.
- A.
Develop a clear policy for preventing sexual harassment.
- B.
Make sure everyone is aware of and understands the policies.
- C.
Treat sexual harassment as a health and safety issue.
- D.
Try to ignore it when it happens.
- 8.Sometimes a meal is planned as part of a business meeting. Check all of the words that would apply to business meal planning
- A.
When?
- B.
Who?
- C.
Where?
- D.
With What?
- 9.Basic table etiquette is very important when having dinner for business purposes. Please check the statement that is correct in regard to how a table setting is properly set.
- A.
The napkin is to the right of the spoon.
- B.
The knife blade always points toward the plate.
- C.
The teaspoon is to the right of the soup spoon.
- D.
The water glass is positioned above the fork.
- 10.When dining out for business purposes, it is important to.....
- A.
Leave your cell phone on in case a family member needs to call you.
- B.
Fix your makeup at the table.
- C.
Use proper posture.
- D.
Start eating as soon as your food arrives, even if the rest of the table has not been served.
- 11.When ordering at a restaurant, the waiter will know you are ready to order when.....
- A.
Your close your menu.
- B.
You look his way.
- C.
You put your napkin in your lap.
- D.
You tap your utensils on the table.
- 12.When eating out, it is proper to use your napkin in every way except.....
- A.
Use your napkin frequently in a blotting or patting manner to clean your lips.
- B.
Use your napkin as a handkerchief.
- C.
Wipe your fingers as necessary.
- D.
Use your napkin to clean up if a spill occurs.
- 13.When eating spaghetti at a restaurant......
- A.
Cut your spaghetti so you don't have to spin it onto your fork.
- B.
Suck the noodles into your mouth to make it easier to eat.
- C.
Twirl the pasta around your fork and put the fork in your mouth.
- D.
Don't order spaghetti!
- 14.Cell phones have become a huge part of our lives. However, there are times when their use can be annoying, and inappropriate in a business setting. All of the following are good rules when it comes to cell phone use, except one.
- A.
Do not speak loudly when using your cell in public places.
- B.
If you must drive and use your cell, use hand-free equipment.
- C.
It's fine to take pictures of whoever you wish.
- D.
Be sure ring tones are not offense, or are songs that contains lyrics that may be offensive.
- 15.If you are answering the phone in a business setting, which of these statements is an example of poor phone etiquette.
- A.
He is not in the office at the moment. Would you like to leave a message?
- B.
I don't know where he is.
- C.
I expect her shortly. Would you like to leave a message on her voice mail?
- D.
She is unavailable at the moment. Would you like to leave a message?
Questions: 10 | Attempts: 3692 | Last updated: Aug 6, 2020
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