Can You Answer These Business Etiquette Principles Questions?
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In business, direct eye contact should be made:
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30-40 percent of the time
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50-60 percent of the time
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40-60 percent of the time
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About This Quiz
The goal is to improve the knowledge of principles and rules of business etiquette in preparation to enter the workplace.
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- 2.
Emails and telephone calls should be responded to:
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The same day that they are received
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As soon as possible
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Within 24 hours
Correct Answer
A. Within 24 hoursExplanation
The correct answer is "Within 24 hours" because it is a reasonable timeframe for responding to emails and telephone calls. While responding the same day or as soon as possible may seem ideal, it may not always be feasible due to various factors such as workload or time zone differences. However, responding within 24 hours ensures that the communication is addressed in a timely manner and prevents unnecessary delays or misunderstandings.Rate this question:
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- 3.
Taking a call on your cell phone during a business meeting is acceptable:
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All the time
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Only if you excuse yourself before answering the call
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Only if you advise members of the meeting before the meeting begins
Correct Answer
A. Only if you advise members of the meeting before the meeting beginsExplanation
Taking a call on your cell phone during a business meeting is acceptable only if you advise members of the meeting before it begins. This is because it shows respect for the other participants and allows them to be aware of the potential interruption. By informing them in advance, they can adjust their expectations and understand that you may need to take a call. This helps to maintain professionalism and minimize disruptions during the meeting.Rate this question:
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- 4.
Texting on your cell phone during a business meeting is acceptable:
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Only if you are discreet
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Only if you are waiting for an important text message
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Never
Correct Answer
A. NeverExplanation
Texting on your cell phone during a business meeting is never acceptable because it is considered disrespectful and unprofessional. It shows a lack of focus and attention towards the meeting and can be seen as a sign of disinterest or disregard for the participants. Engaging in texting during a business meeting can also disrupt the flow of the discussion and hinder effective communication. Therefore, it is best to refrain from texting and give full attention to the meeting.Rate this question:
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- 5.
Good ethics is based on:
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A set of values
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Legal rules of ethics
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How you were raised
Correct Answer
A. A set of valuesExplanation
Good ethics is based on a set of values because ethics refers to the moral principles and standards that guide our behavior and decision-making. These values serve as a foundation for determining what is right and wrong, fair and unfair, and just and unjust. They provide a framework for individuals to make ethical judgments and choices in various situations. While legal rules of ethics and upbringing can influence one's ethical perspective, they are not the sole basis for good ethics. Values, on the other hand, are deeply held beliefs and principles that shape our character and guide our actions, making them essential for good ethics.Rate this question:
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- 6.
True ethics means:
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Holding yourself to a high standard of what is right
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Following the rules of ethics so you don't get into trouble
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Doing what your superiors feel is true ethics
Correct Answer
A. Holding yourself to a high standard of what is rightExplanation
True ethics means holding yourself to a high standard of what is right. This implies that ethical behavior is not determined by external factors such as rules or the opinions of superiors, but rather by an individual's personal values and principles. It emphasizes the importance of personal integrity and moral responsibility in making ethical decisions and taking actions that align with one's own sense of right and wrong.Rate this question:
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- 7.
If you are a salaried employee of your company, it is acceptable to com in a few minutes late or leave a few minutes early.
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True
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False
Correct Answer
A. FalseExplanation
It is not acceptable for a salaried employee to come in a few minutes late or leave a few minutes early. As a salaried employee, one is expected to work a set number of hours or fulfill specific job responsibilities, regardless of the exact time they arrive or leave. Salaried employees are generally expected to be more flexible with their time and may need to work longer hours or be available outside of regular office hours.Rate this question:
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- 8.
If your asks you to tell a client that they are not in when they really are it is acceptable to do so since they are your superior.
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True
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Falso
Correct Answer
A. FalsoExplanation
It is not acceptable to lie to a client about the availability of your superior, even if they are your superior. Honesty and integrity are important values in professional relationships and it is unethical to deceive clients. It is always better to communicate honestly and find alternative solutions to address the client's needs.Rate this question:
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- 9.
In business, the corporate culture is always hierarchical.
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True
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Falso
Correct Answer
A. TrueExplanation
The statement suggests that in business, the corporate culture is always hierarchical. This means that there is a clear chain of command and authority within the organization, where decisions and power flow from the top-down. This hierarchical structure is commonly seen in many traditional organizations, where there is a clear distinction between managers and subordinates, and decisions are made by those in higher positions. However, it is important to note that not all businesses have a hierarchical culture, as some may adopt a more decentralized or flat organizational structure.Rate this question:
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- 10.
Within the same industry, rules vary slightly from office to office.
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True
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Falso
Correct Answer
A. FalsoExplanation
The statement suggests that rules within the same industry vary slightly from office to office. However, the correct answer is "Falso" which means false. This implies that the statement is incorrect and rules within the same industry do not vary slightly from office to office.Rate this question:
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- 11.
Jokes are always a good way to clear tension in the office.
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True
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False
Correct Answer
A. FalseExplanation
Explanations for the given answer are not available.Rate this question:
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- 12.
It is a good idea to take responsibility for your mistakes at work only if you believe that someone will notice.
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True
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False
Correct Answer
A. FalseExplanation
Taking responsibility for your mistakes at work is a good idea regardless of whether someone will notice or not. It shows integrity, accountability, and a willingness to learn and grow. Taking responsibility can also help build trust and credibility with colleagues and superiors. It is important to take ownership of your actions and work towards rectifying any errors, regardless of external recognition or consequences.Rate this question:
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- 13.
When initiating small talk, be attuned to the other person's:
Correct Answer
ReceptivenessExplanation
When initiating small talk, it is important to be attuned to the other person's receptiveness. This means being aware of their willingness and openness to engage in conversation. By paying attention to their body language, facial expressions, and verbal cues, one can gauge whether the other person is receptive to engaging in small talk or if they prefer to be left alone. Being sensitive to the other person's receptiveness helps create a comfortable and enjoyable conversation for both parties involved.Rate this question:
- 14.
When making small talk do not______________the conversation.
Correct Answer
DominateExplanation
When making small talk, it is important not to dominate the conversation. Dominating the conversation means taking control and not allowing others to contribute or share their thoughts. This can make the other person feel unheard or unimportant. It is important to have a balanced conversation where both parties have the opportunity to speak and listen to each other.Rate this question:
- 15.
Using profanity at work is_____________________acceptable.
Correct Answer
NeverExplanation
Using profanity at work is never acceptable. This is because the workplace is a professional environment where employees are expected to maintain a level of professionalism and respect. The use of profanity can create a hostile and uncomfortable atmosphere, offend colleagues, and damage professional relationships. It can also reflect poorly on an individual's character and professionalism. Therefore, it is important to refrain from using profanity in the workplace.Rate this question:
- 16.
Your ability to get along with your co-workers indicates your ability to be:
Correct Answer
RespectfulExplanation
Getting along with co-workers is a reflection of one's ability to be respectful. When a person is respectful towards their colleagues, they treat them with kindness, consideration, and professionalism. They listen to their ideas, value their opinions, and maintain a positive and harmonious work environment. Being respectful also involves being mindful of others' boundaries, being open-minded, and practicing effective communication. A respectful individual understands the importance of teamwork and collaboration, and strives to build strong relationships based on trust and mutual respect.Rate this question:
- 17.
When dealing with conflicts don't make it:
Correct Answer
PersonalExplanation
When dealing with conflicts, it is important not to make it personal. This means that individuals should avoid taking things personally or attacking each other on a personal level. Instead, conflicts should be approached objectively, focusing on the issues at hand rather than attacking or blaming individuals. By keeping conflicts focused on the problem and not making them personal, it becomes easier to find resolutions and maintain positive relationships.Rate this question:
- 18.
Giving your co-worker a compliment for a job well done raises their:
Correct Answer
SpritsExplanation
Giving your co-worker a compliment for a job well done raises their spirits.Rate this question:
- 19.
Determining which clothes are appropriate for your job means:
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Dressing to fit your company
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Dressing to meet the expectations of those you do business with
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Dressing so that you are in style with fashion trends
Correct Answer
A. Dressing to meet the expectations of those you do business withExplanation
The correct answer is dressing to meet the expectations of those you do business with. This means that when choosing your attire for work, it is important to consider the preferences and standards of your clients, colleagues, and superiors. By dressing appropriately for your professional environment, you convey respect, professionalism, and an understanding of the expectations and norms within your industry. This can help build trust and credibility with others and enhance your overall professional image.Rate this question:
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- 20.
Avoid being dressed inappropriately by:
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Keeping a change of clothing in your office
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Dressing in a way that is appropriate in any situation
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Dressing in the same manner as your co-workers
Correct Answer
A. Keeping a change of clothing in your officeExplanation
Keeping a change of clothing in your office is a good way to avoid being dressed inappropriately. This allows you to quickly change into appropriate attire if your current outfit is not suitable for a particular situation. It is important to be prepared and have options available to maintain professionalism in any circumstance.Rate this question:
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- 21.
Business professional dress for men includes:
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Suits (two or three piece)
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Oxford-style shirts with button-down collar
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Dress shirts or oxford button-down collar
Correct Answer
A. Suits (two or three piece)Explanation
The correct answer is suits (two or three piece) because in a business professional dress code, men are expected to wear formal attire, and a suit is considered the most appropriate choice. A suit typically consists of a jacket and trousers that match in color and fabric, and it is a symbol of professionalism and formality in a business setting. Wearing a suit shows that a man takes his appearance seriously and is ready to conduct business in a professional manner.Rate this question:
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- 22.
Professional dress for ladies includes:
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Washable linen pants/twin sweater set
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Fur coats (depending on the location)
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Tights and/or stockings
Correct Answer
A. Tights and/or stockingsExplanation
The correct answer is tights and/or stockings. Professional dress for ladies often includes wearing tights and/or stockings as they provide a polished and put-together look. Tights and stockings help to create a more formal and refined appearance, especially when paired with skirts or dresses. They can also add a touch of professionalism and elegance to an outfit.Rate this question:
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- 23.
In business dress for men/women, tattoos and piercings are acceptable as long as:
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They are modest in appearance
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They are in a place that is covered by clothing
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Your boss approves of it
Correct Answer
A. They are in a place that is covered by clothingExplanation
In a business dress code for men and women, tattoos and piercings are considered acceptable as long as they are in a place that is covered by clothing. This means that any tattoos or piercings that are visible when wearing professional attire should be avoided. This guideline ensures that employees maintain a professional and conservative appearance while at work. The requirement for tattoos and piercings to be covered by clothing helps to create a more uniform and cohesive image for the company. It also prevents any distractions or potential discomfort that may arise from visible body modifications.Rate this question:
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- 24.
A smart businessperson always carries the following items with them:
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Lint roller
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A hat
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Sunglasses
Correct Answer
A. Lint rollerExplanation
Carrying a lint roller is a smart choice for a businessperson because it helps maintain a professional appearance. Lint or pet hair on clothing can give a sloppy impression, and using a lint roller quickly removes these particles, ensuring a neat and polished look. It shows attention to detail and a commitment to presenting oneself in the best possible way. Additionally, a lint roller can be useful in removing lint or debris from other items such as bags or documents, further enhancing one's overall appearance and professionalism.Rate this question:
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- 25.
It is always against company policy to accept gifts from clients.
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True
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False
Correct Answer
A. FalseExplanation
The statement suggests that it is always against company policy to accept gifts from clients. However, the correct answer is False, indicating that it is not always against company policy to accept gifts from clients. This implies that there may be circumstances or exceptions where accepting gifts from clients is allowed or even encouraged within the company's policy.Rate this question:
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- 26.
It is acceptable for an employee to give an individual gift to his/her boss.
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True
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False
Correct Answer
A. FalseExplanation
It is generally not considered acceptable for an employee to give an individual gift to his/her boss. This can create a perception of favoritism or an inappropriate power dynamic in the workplace. It is more appropriate for gifts to flow downward in the organizational hierarchy, such as from a boss to their employees, as a gesture of appreciation or recognition.Rate this question:
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- 27.
When attending a social function for business, it is not acceptable to have 3 alcoholic beverages.
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True
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False
Correct Answer
A. TrueExplanation
When attending a social function for business, it is generally considered inappropriate to consume more than two alcoholic beverages. This is because excessive drinking can impair judgment, affect professional behavior, and potentially create a negative impression among colleagues and clients. It is important to maintain professionalism and moderation in such settings to ensure a positive and respectful atmosphere. Therefore, the statement that it is not acceptable to have 3 alcoholic beverages at a business social function is true.Rate this question:
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- 28.
When attending a cocktail party or having Hors d'oeuvres, your right hand should be free of food and drink.
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True
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False
Correct Answer
A. TrueExplanation
When attending a cocktail party or having hors d'oeuvres, it is considered proper etiquette to keep your right hand free of food and drink. This is because the right hand is typically used for handshakes and greetings, and having it free allows for easier social interaction. Additionally, keeping the right hand free ensures that you can easily reach for and hold a drink or food item with your dominant hand. Therefore, the statement "True" is correct.Rate this question:
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- 29.
Bad table manners can break a potential business deal.
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True
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False
Correct Answer
A. TrueExplanation
Having bad table manners can indeed have a negative impact on a potential business deal. When conducting business over a meal, it is important to display proper etiquette and dining skills. Poor table manners can create a negative impression and reflect poorly on one's professionalism and social skills. It can make others uncomfortable and question one's ability to handle business situations with grace and professionalism. Therefore, it is crucial to practice good table manners in order to maintain a positive image and increase the chances of a successful business deal.Rate this question:
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- 30.
Your business cards should be presented only if you are asked.
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True
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False
Correct Answer
A. FalseExplanation
Business cards should not be presented only if you are asked. It is important to have business cards readily available and proactively offer them to potential contacts. This allows for efficient networking and ensures that others have your contact information for future reference. By being proactive in sharing your business cards, you can increase the chances of making valuable connections and opportunities for your business.Rate this question:
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Current Version
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Nov 16, 2023Quiz Edited by
ProProfs Editorial Team -
Oct 04, 2010Quiz Created by
Ljwilll
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