Students will be quizzed on basic customer service practices in the library. Such ideas as approachability, communications, phone etiquette, etc. Will be covered.
Use cell phones
Eat food
Ignore patrons
None of the above
All of the above
Turn away so the patron knows the phone call is important
Roll your eyes and use your hand to demonstrate that the person on the other line is talking to much
Ask the person to hold for a moment and tell patron you will be with them in just a minute.
Use a scrap of paper and write the patron a note that says "Go downstairs"
Smile
Have positive body language
Make eye contact
All of the above
None of the above
Hold up each and every book until you find the right one
Point in the general area that the patron should be headed to find the material they are looking for
Ask questions and repeat what they say back to them
Call your supervisor and ask
It sets the right tone for a shift full of good service
It allows the student worker to be in the right frame of mind to work with patrons
It makes the shift more enjoyable for yourself and your fellow workers
All of the above
It allows patrons to gain the material and information they need in an efficient manner.
It gives patrons an enjoyable library experience, which will hopefully lead to more usage.
It gives the librarians a chance to take more breaks because the student can handle things.
A and B
B and C
Smile
Answer the phone as quickly as possible
Verify spellings and confirm information
Speak clearly
All of the above
False
True
Very True (now that I work there!)
Wait!
Here's an interesting quiz for you.