Below is the Ultimate Knowledge Trivia Quiz on Customer Service! The customer service department in any company is tasked with ensuring a customer gets the answers to the questions they have concerning products or services from the company. Take up this quiz and get to see just how well you know the role of a customer care agent and how they get to meet them.
Knowledgebase
Webstore
Serenade- Promotions
Shipping charges remain the same regardless of how many "ship-to" there are
Each ship-to is charged separately
Every two "ship-to" get charged together
Serenade
Webstore
Knowledgebase
Samples on Production Floor
Place order on hold
Customer Action Note
Send it as a chat to your supervisor
Open an Escalation Tickler
Customer has a long name
International Address
Customer has a long email address
Advise that we are not able to provide the customer with a Purchase Order
Advise the customer to fax or email the order and we will provide a quote
Advise the customer to walk into our National Geographic store in Washington DC
Advise the customer to go online and fill out the Purchase Order request
When a customer places an order with their spouses credit/debit card.
When a customer placed an order with more than 2 items
When providing the customer with discount
Anytime something unusal happens on an order
OMOE
WCST
ORDE
CSTA
Removal from the catalog mailing list
Providing general product info
Customer asking about our website
DEFCAT
DEFCATC
DEFORD
CATALO
Friday
Saturday
Monday
Tuesday
Tuesday
Wednesday
Thursday
Friday
Back Order Inquiry
Catalog Request
Billing or Refunds
Product Inquiry
Back Order Inquiry
Catalog Request
Billing or Refunds
Product Inquiry
Back Order Inquiry
Catalog Request
Billing or Refunds
Product Inquiry
Return Inquiry/ Instructions
Return- Warehouse Mis-ship
Return- Damaged Merchandise
Hang Up/ Wrong Phone Number
Website Complaint
Referred to Magazines
Referred to Other
Hang Up/ Wrong Phone Number