Good Energy -payment Plans
- 1.
Good Energy's definition of a payment plan is? ( select two answers from the list below)
- A.
A customer paying by DD at the point of contact whose balance will take longer than 91 days to clear.
- B.
A customer paying by DD at the point of contact whose balance will take longer than 92 days to clear.
- C.
A customer paying cash/cheque at the point of contact whose balance will take longer than the next bill date to clear including those signing up to DD
- D.
A customer paying cash/cheque at the point of contact whose balance will not take longer than the next bill date to clear including those signing up to DD
Correct Answer(s)
A. A customer paying by DD at the point of contact whose balance will take longer than 91 days to clear.
C. A customer paying cash/cheque at the point of contact whose balance will take longer than the next bill date to clear including those signing up to DDExplanation
We have two clear definitions.
A customer paying by DD at the point of contact whose balance will take longer than 91 days to clear.
and
A customer paying cash/cheque at the point of contact whose balance will take longer than the next bill date to clear including those signing up to DDRate this question:
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- 2.
When looking at setting up a payment plan we should check the latest bill is to an actual reading, if it isn’t, ask for a reading and create an up to date bill. True or false?
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
It is true - When looking at setting up a payment plan we need to check that the latest bill is to an actual reading, if it isn’t, ask for a reading and create an up to date bill. This is because we can only create plans based on the actual consumption being usedRate this question:
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- 3.
Is the below true or false when setting up a payment plan?You should only pass to or consult collections in circumstances where a customer has either;(A) More than one bill outstanding and (B) will be unable to clear before next bill date (unless they are an existing DD customer able to afford review amount)or(C) More the 3 bills outstanding and (D) will be unable to clear before the 5th bill date (unless they are an existing DD customer able to afford review amount)
- A.
A and B
- B.
C and D
Correct Answer
A. A and BExplanation
When setting up a payment plan we should do the following:
Check the latest bill is to an actual reading, if it isn’t, ask for a reading and create an up to date bill.
Check to see how many bills are outstanding.
Check the next bill date; will the balance be cleared before then? What is the customer proposing?
Complete a Direct Debit Review.
Once the above are done you then pass or consult to collections in circumstances where a customer has either;
(A) More than one bill outstanding and (B) will be unable to clear before next bill date (unless they are an existing DD customer able to afford review amount)Rate this question:
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- 4.
Which of the below statements are true for setting up a payment plan. ( Tick the amount you feel are correct)
- A.
Check the latest bill is to an actual reading, if it isn’t, ask for a reading and create an up to date bill.
- B.
Check to see how many bills are outstanding.
- C.
Check the next bill date; will the balance be cleared before then? What is the customer proposing?
- D.
Complete a Direct Debit Review.
Correct Answer(s)
A. Check the latest bill is to an actual reading, if it isn’t, ask for a reading and create an up to date bill.
B. Check to see how many bills are outstanding.
C. Check the next bill date; will the balance be cleared before then? What is the customer proposing?
D. Complete a Direct Debit Review.Explanation
All of these must taken.
Complete a Direct Debit Review.Rate this question:
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- 5.
Recording all payment plans consistently and accurately is important because we report these to our regulator, Ofgem. True or false
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
It is true, under Ofgem regulations we must do this. And it is vital we ensure the data we send them is a true reflection of what we do.Rate this question:
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Current Version
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Mar 22, 2023Quiz Edited by
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Sep 18, 2014Quiz Created by
Training_team
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