Good Energy -payment Plans

5 Questions | Total Attempts: 79

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Good Energy -payment Plans


Questions and Answers
  • 1. 
    Good Energy's definition of a payment plan is? ( select two answers from the list below)
    • A. 

      A customer paying by DD at the point of contact whose balance will take longer than 91 days to clear.

    • B. 

      A customer paying by DD at the point of contact whose balance will take longer than 92 days to clear.

    • C. 

      A customer paying cash/cheque at the point of contact whose balance will take longer than the next bill date to clear including those signing up to DD

    • D. 

      A customer paying cash/cheque at the point of contact whose balance will not take longer than the next bill date to clear including those signing up to DD

  • 2. 
    When looking at setting up a payment plan we should check the latest bill is to an actual reading, if it isn’t, ask for a reading and create an up to date bill. True or false?
    • A. 

      True

    • B. 

      False

  • 3. 
    Is the below true or false when setting up a payment plan?You should only pass to or consult collections in circumstances where a customer has either;(A) More than one bill outstanding and (B) will be unable to clear before next bill date (unless they are an existing DD customer able to afford review amount)or(C) More the 3 bills outstanding and (D) will be unable to clear before the 5th bill date (unless they are an existing DD customer able to afford review amount) 
    • A. 

      A and B

    • B. 

      C and D

  • 4. 
    Which of the below statements are true for setting up a payment plan. ( Tick the amount you feel are correct) 
    • A. 

      Check the latest bill is to an actual reading, if it isn’t, ask for a reading and create an up to date bill.

    • B. 

      Check to see how many bills are outstanding.

    • C. 

      Check the next bill date; will the balance be cleared before then? What is the customer proposing?

    • D. 

      Complete a Direct Debit Review.

  • 5. 
    Recording all payment plans consistently and accurately is important because we report these to our regulator, Ofgem. True or false
    • A. 

      True

    • B. 

      False

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