The 'Good Energy - Payment Plans' quiz assesses understanding of setting up payment plans for energy customers, including verifying billing accuracy and handling overdue payments. It is crucial for regulatory compliance and enhancing customer service.
True
False
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A and B
C and D
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Check the latest bill is to an actual reading, if it isn’t, ask for a reading and create an up to date bill.
Check to see how many bills are outstanding.
Check the next bill date; will the balance be cleared before then? What is the customer proposing?
Complete a Direct Debit Review.
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A customer paying by DD at the point of contact whose balance will take longer than 91 days to clear.
A customer paying by DD at the point of contact whose balance will take longer than 92 days to clear.
A customer paying cash/cheque at the point of contact whose balance will take longer than the next bill date to clear including those signing up to DD
A customer paying cash/cheque at the point of contact whose balance will not take longer than the next bill date to clear including those signing up to DD
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