Knowledge Test : Trivia Quiz On Customer Service!

12 Questions | Total Attempts: 314

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Knowledge Test : Trivia Quiz On Customer Service!

This is a knowledge Trivia Quiz on Customer Service! Customer service is an important part of any business, and this is because it helps a business get return clients and build customer loyalty. What do you know about giving satisfactory customer service and the policies put in place by the department? This quiz will help refresh your understanding. Give it a shot!


Questions and Answers
  • 1. 
    • A. 

      Immediately after the order is palced

    • B. 

      The next business day after the order is placed

    • C. 

      When the item ships

    • D. 

      Once the customer receives the item

  • 2. 
    • A. 

      Immediately after the order is palced

    • B. 

      The next business day after the order is placed

    • C. 

      When the item ships

    • D. 

      Once the customer receives the item

  • 3. 
    If a customer receives an email promotion, can they place the order over the phone and still get the promotion offered?  Select all that apply.
    • A. 

      Yes, if the customer is having difficulty, we will honor the promotion by phone

    • B. 

      The system will not allow us to honor the promotional price

    • C. 

      Yes, if the customer insists, we can offer a one time courtesy

    • D. 

      We will only honor if the customer has placed multiple orders with us in the past

  • 4. 
    • A. 

      Geno Kits

    • B. 

      Digital Products

    • C. 

      Shoes

    • D. 

      Magazine Subscriptions

    • E. 

      Jewelry

  • 5. 
    What source / key code is used if a customer is having difficulties ordering online and asks you to place the order instead?
    • A. 

      DEFCAT

    • B. 

      WEB063

    • C. 

      DEFEMAIL

    • D. 

      4F0EMP

  • 6. 
    What source / key code is used if a customer advises you that they don’t have a catalog, they saw a catalog at their friend’s house, doctor’s office, etc. and wrote down the item number?
    • A. 

      Default Catalog Key Code

    • B. 

      WEB063

    • C. 

      DEFEMAIL

    • D. 

      CATMAIL

  • 7. 
    What source / key code is used if a customer received an e-mail promotion but is having issues ordering online and you offer to place the order for him/her?
    • A. 

      DEFCAT or Current Default Code

    • B. 

      WEB063

    • C. 

      DEFEMAIL

    • D. 

      4F0EMP

  • 8. 
    We do not need to read the GENO Kit terms and conditions to the customer if we notice that this is not the first time the customer has placed an order for a GENO Kit.
    • A. 

      True

    • B. 

      False

  • 9. 
    We do not need to advise the customer that an item they are ordering is on backorder unless the customer specifically asks.
    • A. 

      True

    • B. 

      False

  • 10. 
    • A. 

      Uncheck the box that states show price on the order header

    • B. 

      Place a check mark in the "gift" box on the order header

    • C. 

      Delete the price on the order header screen

  • 11. 
    How do you override standard freight charges?
    • A. 

      Uncheck the "calc freight" box on the order header

    • B. 

      Check the "waive ship" box on the order header

    • C. 

      Delete the shipping amount in the "Freight Cost" box on order header

    • D. 

      Subtract the freight charge and override the total price

  • 12. 
    We are unable to ship to APO or FPO addresses.
    • A. 

      True

    • B. 

      False