This is a knowledge Trivia Quiz on Customer Service! Customer service is an important part of any business, and this is because it helps a business get return clients and build customer loyalty. What do you know about giving satisfactory customer service and the policies put in place by the department? This quiz will help refresh your understanding. Give it a shot!
Immediately after the order is palced
The next business day after the order is placed
When the item ships
Once the customer receives the item
Immediately after the order is palced
The next business day after the order is placed
When the item ships
Once the customer receives the item
Yes, if the customer is having difficulty, we will honor the promotion by phone
The system will not allow us to honor the promotional price
Yes, if the customer insists, we can offer a one time courtesy
We will only honor if the customer has placed multiple orders with us in the past
Geno Kits
Digital Products
Shoes
Magazine Subscriptions
Jewelry
DEFCAT
WEB063
DEFEMAIL
4F0EMP
Default Catalog Key Code
WEB063
DEFEMAIL
CATMAIL
DEFCAT or Current Default Code
WEB063
DEFEMAIL
4F0EMP
True
False
True
False
Uncheck the box that states show price on the order header
Place a check mark in the "gift" box on the order header
Delete the price on the order header screen
Uncheck the "calc freight" box on the order header
Check the "waive ship" box on the order header
Delete the shipping amount in the "Freight Cost" box on order header
Subtract the freight charge and override the total price
True
False
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Here's an interesting quiz for you.