Hold For Payment Quiz

Reviewed by Editorial Team
The ProProfs editorial team is comprised of experienced subject matter experts. They've collectively created over 10,000 quizzes and lessons, serving over 100 million users. Our team includes in-house content moderators and subject matter experts, as well as a global network of rigorously trained contributors. All adhere to our comprehensive editorial guidelines, ensuring the delivery of high-quality content.
Learn about Our Editorial Process
| By CLEARLINK
C
CLEARLINK
Community Contributor
Quizzes Created: 17 | Total Attempts: 4,357
| Attempts: 174
Quiz Flashcard
SettingsSettings
Please wait...
  • 1/12 Questions

    Processing fees should always be waived for hold for payment orders.  ?

    • True
    • False
Please wait...
About This Quiz

The 'Hold For Payment Quiz' assesses knowledge on setting up installation dates, handling customer information, and managing payment holds in a business context. It focuses on processing steps, verifying critical data, and understanding policy nuances.

Customer Service Quizzes & Trivia

Quiz Preview

  • 2. 

    1. Which phone number should the customer be given once the order is placed?
    •  
    •  

    • A. 800.894.9131 ask for customer service

    • B. 888.339.2958 ask for Kenny

    • C. 866.406.5114 ask for ID verification

    • 800 333 3474 dosh

    Correct Answer
    A. B. 888.339.2958 ask for Kenny
  • 3. 

    Installation dates are automatically set up when? 

    • A. ASAP

    • B. Whenever customer wants

    • C. Whatever is available

    • D. 3 days after payment is taken

    Correct Answer
    A. D. 3 days after payment is taken
    Explanation
    The correct answer is d. 3 days after payment is taken. This means that the installation dates are automatically scheduled three days after the payment has been received. This allows for sufficient time to process the payment and make the necessary arrangements for the installation.

    Rate this question:

  • 4. 

    Flex orders shouldn’t be set up on hold for payment, but Flex24 orders are ok. 

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Flex orders should be set up on hold for payment, but Flex24 orders are not okay.

    Rate this question:

  • 5. 

    A call back converts higher than a hold for payment order. 

    • True

    • False

    Correct Answer
    A. False
    Explanation
    A hold for payment order is a higher priority than a call back.

    Rate this question:

  • 6. 

    Kenny will call the customer back before he processes the order. 

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement is false because it states that Kenny will call the customer back before he processes the order. However, there is no indication in the statement that Kenny will indeed call the customer back. Therefore, the statement cannot be assumed to be true.

    Rate this question:

  • 7. 

    A hold for payment order, that is set up correctly, is protected for 30 days. 

    • True

    • False

    Correct Answer
    A. True
    Explanation
    A hold for payment order, when set up correctly, provides protection for a period of 30 days. This means that during this time frame, the payment cannot be processed or released, ensuring that the funds are secure. After the 30-day period, the hold may expire, and the payment can be processed or released if there are no further issues or concerns.

    Rate this question:

  • 8. 

    Verify what information before you leave the Andana screen once the order is finished?  

    • A. Name and phone number

    • B. Email and credit card info

    • C. Email and phone number

    • D. Name and credit card info

    Correct Answer
    A. B. Email and credit card info
    Explanation
    Before leaving the Andana screen once the order is finished, it is important to verify the email and credit card information. This ensures that the correct email address is associated with the order for any future communication or updates. Additionally, verifying the credit card information ensures that the payment has been processed correctly and there are no issues with the transaction.

    Rate this question:

  • 9. 

    What system notes go in Andana on every hold for payment order?

    • A. Processing fee & date of install

    • B. Processing fee & date to take payment

    • C. Email & processing fee

    • D. Email & date to take payment

    Correct Answer
    A. A. Processing fee & date of install
  • 10. 

    Installation dates CAN’T be changed unless the rep puts A.S.A.P. in the notes and gets what from the customer?

    • A. 2 phone numbers

    • B. Permission

    • C. Email

    • D. Payment

    Correct Answer
    A. C. Email
    Explanation
    To change the installation dates, the representative needs to put A.S.A.P. in the notes and get an email from the customer. This suggests that the customer's permission or confirmation is required in written form, specifically through email, in order to proceed with changing the installation dates.

    Rate this question:

  • 11. 

    Processing fees on hold for payment orders over the last 3 weeks has been less than $____ per order. 

    • A. $20

    • B. $15

    • C. $10

    • D. $5

    Correct Answer
    A. C. $10
    Explanation
    The processing fees for payment orders over the last 3 weeks have been less than $10 per order.

    Rate this question:

  • 12. 

    You can set up DishNET standalone on a hold for payment. 

    • True

    • False

    Correct Answer
    A. True
    Explanation
    DishNET can be set up as a standalone service on hold for payment, meaning that customers can temporarily suspend their service without canceling it completely. This allows customers to pause their service and avoid paying for it during that time, while still retaining their account and service for future use.

    Rate this question:

Quiz Review Timeline (Updated): Mar 21, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Mar 27, 2014
    Quiz Created by
    CLEARLINK
Back to Top Back to top
Advertisement
×

Wait!
Here's an interesting quiz for you.

We have other quizzes matching your interest.