Hold For Payment Quiz

Processing fees should not always be waived for hold for payment orders. The term "hold for payment" implies that the payment is being held or delayed for a certain reason. In such cases, it is common for processing fees to still be applicable, as the processing of the order is still taking place. Therefore, the statement is false.

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The correct answer is d. 3 days after payment is taken. This means that the installation dates are automatically scheduled three days after the payment has been received. This allows for sufficient time to process the payment and make the necessary arrangements for the installation.

Flex orders should be set up on hold for payment, but Flex24 orders are not okay.

A hold for payment order is a higher priority than a call back.

The statement is false because it states that Kenny will call the customer back before he processes the order. However, there is no indication in the statement that Kenny will indeed call the customer back. Therefore, the statement cannot be assumed to be true.

A hold for payment order, when set up correctly, provides protection for a period of 30 days. This means that during this time frame, the payment cannot be processed or released, ensuring that the funds are secure. After the 30-day period, the hold may expire, and the payment can be processed or released if there are no further issues or concerns.

Before leaving the Andana screen once the order is finished, it is important to verify the email and credit card information. This ensures that the correct email address is associated with the order for any future communication or updates. Additionally, verifying the credit card information ensures that the payment has been processed correctly and there are no issues with the transaction.

To change the installation dates, the representative needs to put A.S.A.P. in the notes and get an email from the customer. This suggests that the customer's permission or confirmation is required in written form, specifically through email, in order to proceed with changing the installation dates.

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The processing fees for payment orders over the last 3 weeks have been less than $10 per order.

DishNET can be set up as a standalone service on hold for payment, meaning that customers can temporarily suspend their service without canceling it completely. This allows customers to pause their service and avoid paying for it during that time, while still retaining their account and service for future use.