Hold For Payment Quiz
12 Questions
| Total Attempts: 86
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Questions and Answers
- 1.What system notes go in Andana on every hold for payment order?
- A.
A. Processing fee & date of install
- B.
B. Processing fee & date to take payment
- C.
C. Email & processing fee
- D.
D. Email & date to take payment
- 2.You can set up DishNET standalone on a hold for payment.
- A.
True
- B.
False
- 3.Verify what information before you leave the Andana screen once the order is finished?
- A.
A. Name and phone number
- B.
B. Email and credit card info
- C.
C. Email and phone number
- D.
D. Name and credit card info
- 4.Flex orders shouldn’t be set up on hold for payment, but Flex24 orders are ok.
- A.
True
- B.
False
- 5.Installation dates are automatically set up when?
- A.
A. ASAP
- B.
B. Whenever customer wants
- C.
C. Whatever is available
- D.
D. 3 days after payment is taken
- 6.Installation dates CAN’T be changed unless the rep puts A.S.A.P. in the notes and gets what from the customer?
- A.
A. 2 phone numbers
- B.
B. Permission
- C.
C. Email
- D.
D. Payment
- 7.
- Which phone number should the customer be given once the order is placed?
- A.
A. 800.894.9131 ask for customer service
- B.
B. 888.339.2958 ask for Kenny
- C.
C. 866.406.5114 ask for ID verification
- D.
800 333 3474 dosh
- 8.Processing fees on hold for payment orders over the last 3 weeks has been less than $____ per order.
- A.
A. $20
- B.
B. $15
- C.
C. $10
- D.
D. $5
- 9.Processing fees should always be waived for hold for payment orders. ?
- A.
True
- B.
False
- 10.Kenny will call the customer back before he processes the order.
- A.
True
- B.
False
- 11.A call back converts higher than a hold for payment order.
- A.
True
- B.
False
- 12.A hold for payment order, that is set up correctly, is protected for 30 days.
- A.
True
- B.
False
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