Hold For Payment Quiz

12 Questions | Total Attempts: 84

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Banking Quizzes & Trivia

Questions and Answers
  • 1. 
    What system notes go in Andana on every hold for payment order?
    • A. 

      A. Processing fee & date of install

    • B. 

      B. Processing fee & date to take payment

    • C. 

      C. Email & processing fee

    • D. 

      D. Email & date to take payment

  • 2. 
    You can set up DishNET standalone on a hold for payment. 
    • A. 

      True

    • B. 

      False

  • 3. 
    Verify what information before you leave the Andana screen once the order is finished?  
    • A. 

      A. Name and phone number

    • B. 

      B. Email and credit card info

    • C. 

      C. Email and phone number

    • D. 

      D. Name and credit card info

  • 4. 
    Flex orders shouldn’t be set up on hold for payment, but Flex24 orders are ok. 
    • A. 

      True

    • B. 

      False

  • 5. 
    Installation dates are automatically set up when? 
    • A. 

      A. ASAP

    • B. 

      B. Whenever customer wants

    • C. 

      C. Whatever is available

    • D. 

      D. 3 days after payment is taken

  • 6. 
    Installation dates CAN’T be changed unless the rep puts A.S.A.P. in the notes and gets what from the customer?
    • A. 

      A. 2 phone numbers

    • B. 

      B. Permission

    • C. 

      C. Email

    • D. 

      D. Payment

  • 7. 
    1. Which phone number should the customer be given once the order is placed?
    •  
    •  
    • A. 

      A. 800.894.9131 ask for customer service

    • B. 

      B. 888.339.2958 ask for Kenny

    • C. 

      C. 866.406.5114 ask for ID verification

    • D. 

      800 333 3474 dosh

  • 8. 
    Processing fees on hold for payment orders over the last 3 weeks has been less than $____ per order. 
    • A. 

      A. $20

    • B. 

      B. $15

    • C. 

      C. $10

    • D. 

      D. $5

  • 9. 
    Processing fees should always be waived for hold for payment orders.  ?
    • A. 

      True

    • B. 

      False

  • 10. 
    Kenny will call the customer back before he processes the order. 
    • A. 

      True

    • B. 

      False

  • 11. 
    A call back converts higher than a hold for payment order. 
    • A. 

      True

    • B. 

      False

  • 12. 
    A hold for payment order, that is set up correctly, is protected for 30 days. 
    • A. 

      True

    • B. 

      False