Trivia Quiz On Hobbyking Company! Processes Questions

20 Questions

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Trivia Quiz On Hobbyking Company! Processes Questions

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Questions and Answers
  • 1. 
    Bounced Parcel: If the customer would like to resend a bounced parcel from International Warehouse the CSA is required to manually add all the items in the copy order and choose the appropriate shipping method.
    • A. 

      True

    • B. 

      False

  • 2. 
    Customer contacted us to report about his faulty Durafly™ Balsa Series - Fieseler Fi 156 Storch 1154mm (9049000009 ), what would you advise the customer?
    • A. 

      Fill out an RMA form – submit a video of the faulty item

    • B. 

      Fill out an RMA form – submit a picture of the faulty item

    • C. 

      Fill out an RMA form – send the item back to the nearest warehouse for evaluation

    • D. 

      Fill out an RMA form- then process his claim immediately

  • 3. 
    What is the most essential document that we need for us to process a warranty claim?
    • A. 

      Photo of the item

    • B. 

      Video of the item

    • C. 

      RMA form

    • D. 

      A ticket containing a brief description of the problem

  • 4. 
    Customer contacted us because he wants to change the shipping address of his order, 2008592616, will you process his request?
    • A. 

      Yes

    • B. 

      No

  • 5. 
    PROCESS UPDATE: When can you process the refund for Russian Direct orders without tracking numbers?
    • A. 

      1 month after first follow up

    • B. 

      When the warehouse already allows the refund

    • C. 

      After the suppose transit time

    • D. 

      30 days after the transit time

  • 6. 
    For the New Zealand Post issue, when can we process the refund for the battery that was removed from the customer’s parcel?
    • A. 

      After the customer provided the letter from New Zealand Post

    • B. 

      After the customer submitted the photo/s of the parcel that he received

    • C. 

      After the customer contacted us regarding the issue

    • D. 

      After warehouse confirmation

  • 7. 
    If you will reassign a ticket to another department, what should be the ticket’s status?
    • A. 

      Open

    • B. 

      Pending

    • C. 

      Solved

    • D. 

      Closed

  • 8. 
    MISSING STOCK PAGE: What should be the default action to be used if the customer fails to reply to the automated email after 7days?
    • A. 

      Cancel entire order

    • B. 

      Wait for Replenishment

    • C. 

      Split Order

    • D. 

      Substitute

  • 9. 
    Who is the Crash Cash Week 44 Winner?
    • A. 

      Matthew S.

    • B. 

      Shedronne N.

    • C. 

      Kent N.

    • D. 

      JunSun L.

  • 10. 
    What is the only available Paypal payment transaction type available for New Customer?
    • A. 

      Instant Transaction

    • B. 

      PayPal Express

    • C. 

      PayLater

    • D. 

      ECheque

  • 11. 
    Are CSRs allowed to authorize orders with Western Union payments?
    • A. 

      Yes

    • B. 

      No

  • 12. 
    True or False. You can find the US AR Warehouse in the Missing Stock Page
    • A. 

      True

    • B. 

      False

  • 13. 
    TOOLS FAMILIARIZATION: On what Customer Service subcategory can you find the orders that has missing item/s but are already in Printed status.
    • A. 

      Copied Orders

    • B. 

      Black List

    • C. 

      White List

    • D. 

      New Put Back function for CS

  • 14. 
    How will you confirm if a battery is faulty if there is no 0.00 on its cell readings?
    • A. 

      Deduct the lowest voltage reading with highest voltage reading, if the answer is greater than -0.245, the battery is confirmed faulty.

    • B. 

      Deduct the highest voltage reading with lowest voltage reading, if the answer is greater than 0.245, the battery is confirmed faulty.

    • C. 

      Deduct the lowest voltage reading with highest voltage reading, if the answer is greater than-0.250, the battery is confirmed faulty.

    • D. 

      Deduct the highest voltage reading with lowest voltage reading, if the answer is greater than 0.250, the battery is confirmed faulty.

  • 15. 
    If the customer received a damaged parcel but there are no damaged item/s inside, how much compensation (in BP) should you give?
    • A. 

      $6 BP

    • B. 

      $4 BP

    • C. 

      $2 BP

    • D. 

      $0 – No compensation

  • 16. 
    Which of the following is allowed to edit/change the customs declaration value on his order?
    • A. 

      Gold Member from France

    • B. 

      Fedex Order

    • C. 

      Platinum member from UK

    • D. 

      Platinum member from Canada using Purolator

  • 17. 
    Gift certificates can be used in purchasing another GC.
    • A. 

      True

    • B. 

      False

  • 18. 
    Where can you find the Lipo finder in the Hobbyking Website?
    • A. 

      Customer’s account page

    • B. 

      Hobbyking Homepage

    • C. 

      View Cart Page

    • D. 

      Customer Service Tab on Customer’s Account Page

  • 19. 
    For bounced parcel, re-shipping fee and ________ are commonly charge for customers if they chose to have their parcel re-shipped.
    • A. 

      Product Fee

    • B. 

      Customs fee

    • C. 

      Handling fee

    • D. 

      Miscellaneous fee

  • 20. 
    When changing the customer’s shipping address your database notes should include:
    • A. 

      New Shipping Address

    • B. 

      Old Shipping Address

    • C. 

      A notification that you changed the shipping address(e.g, CHANGED SHIPPING ADDRESS)

    • D. 

      All of the above