Trivia Quiz On Hobbyking Company! Processes Questions
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- 1.Bounced Parcel: If the customer would like to resend a bounced parcel from International Warehouse the CSA is required to manually add all the items in the copy order and choose the appropriate shipping method.
- A.
True
- B.
False
- 2.Customer contacted us to report about his faulty Durafly™ Balsa Series - Fieseler Fi 156 Storch 1154mm (9049000009 ), what would you advise the customer?
- A.
Fill out an RMA form – submit a video of the faulty item
- B.
Fill out an RMA form – submit a picture of the faulty item
- C.
Fill out an RMA form – send the item back to the nearest warehouse for evaluation
- D.
Fill out an RMA form- then process his claim immediately
- 3.What is the most essential document that we need for us to process a warranty claim?
- A.
Photo of the item
- B.
Video of the item
- C.
RMA form
- D.
A ticket containing a brief description of the problem
- 4.
![Customer contacted us because he wants to change the shipping address of his order, 2008592616, will you process his request?]( "Customer contacted us because he wants to change the shipping address of his order, 2008592616, will you process his request?")
Customer contacted us because he wants to change the shipping address of his order, 2008592616, will you process his request?- A.
Yes
- B.
No
- 5.PROCESS UPDATE: When can you process the refund for Russian Direct orders without tracking numbers?
- A.
1 month after first follow up
- B.
When the warehouse already allows the refund
- C.
After the suppose transit time
- D.
30 days after the transit time
- 6.For the New Zealand Post issue, when can we process the refund for the battery that was removed from the customer’s parcel?
- A.
After the customer provided the letter from New Zealand Post
- B.
After the customer submitted the photo/s of the parcel that he received
- C.
After the customer contacted us regarding the issue
- D.
After warehouse confirmation
- 7.If you will reassign a ticket to another department, what should be the ticket’s status?
- A.
Open
- B.
Pending
- C.
Solved
- D.
Closed
- 8.MISSING STOCK PAGE: What should be the default action to be used if the customer fails to reply to the automated email after 7days?
- A.
Cancel entire order
- B.
Wait for Replenishment
- C.
Split Order
- D.
Substitute
- 9.Who is the Crash Cash Week 44 Winner?
- A.
Matthew S.
- B.
Shedronne N.
- C.
Kent N.
- D.
JunSun L.
- 10.What is the only available Paypal payment transaction type available for New Customer?
- A.
Instant Transaction
- B.
PayPal Express
- C.
PayLater
- D.
ECheque
- 11.Are CSRs allowed to authorize orders with Western Union payments?
- A.
Yes
- B.
No
- 12.True or False. You can find the US AR Warehouse in the Missing Stock Page
- A.
True
- B.
False
- 13.TOOLS FAMILIARIZATION: On what Customer Service subcategory can you find the orders that has missing item/s but are already in Printed status.
- A.
Copied Orders
- B.
Black List
- C.
White List
- D.
New Put Back function for CS
- 14.How will you confirm if a battery is faulty if there is no 0.00 on its cell readings?
- A.
Deduct the lowest voltage reading with highest voltage reading, if the answer is greater than -0.245, the battery is confirmed faulty.
- B.
Deduct the highest voltage reading with lowest voltage reading, if the answer is greater than 0.245, the battery is confirmed faulty.
- C.
Deduct the lowest voltage reading with highest voltage reading, if the answer is greater than-0.250, the battery is confirmed faulty.
- D.
Deduct the highest voltage reading with lowest voltage reading, if the answer is greater than 0.250, the battery is confirmed faulty.
- 15.If the customer received a damaged parcel but there are no damaged item/s inside, how much compensation (in BP) should you give?
- A.
$6 BP
- B.
$4 BP
- C.
$2 BP
- D.
$0 – No compensation
- 16.Which of the following is allowed to edit/change the customs declaration value on his order?
- A.
Gold Member from France
- B.
Fedex Order
- C.
Platinum member from UK
- D.
Platinum member from Canada using Purolator
- 17.Gift certificates can be used in purchasing another GC.
- A.
True
- B.
False
- 18.Where can you find the Lipo finder in the Hobbyking Website?
- A.
Customer’s account page
- B.
Hobbyking Homepage
- C.
View Cart Page
- D.
Customer Service Tab on Customer’s Account Page
- 19.For bounced parcel, re-shipping fee and ________ are commonly charge for customers if they chose to have their parcel re-shipped.
- A.
Product Fee
- B.
Customs fee
- C.
Handling fee
- D.
Miscellaneous fee
- 20.When changing the customer’s shipping address your database notes should include:
- A.
New Shipping Address
- B.
Old Shipping Address
- C.
A notification that you changed the shipping address(e.g, CHANGED SHIPPING ADDRESS)
- D.
All of the above
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