Trivia Quiz On Hobbyking Company! Processes Questions
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What is the most essential document that we need for us to process a warranty claim?
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Photo of the item
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Video of the item
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RMA form
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A ticket containing a brief description of the problem
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This Trivia Quiz on Hobbyking Company focuses on customer service processes, addressing issues like bounced parcels, faulty products, and shipping modifications. It evaluates knowledge on handling returns, warranty claims, and refunds, essential for effective customer service.
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- 2.
Gift certificates can be used in purchasing another GC.
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True
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False
Correct Answer
A. FalseExplanation
Gift certificates cannot be used to purchase another gift certificate. They are typically used to purchase products or services from a specific retailer or business. The purpose of a gift certificate is to provide the recipient with the ability to choose and purchase something they desire from the issuing retailer, rather than being used as a form of currency to buy additional gift certificates. Therefore, the statement is false.Rate this question:
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- 3.
Are CSRs allowed to authorize orders with Western Union payments?
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Yes
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No
Correct Answer
A. NoExplanation
CSRs are not allowed to authorize orders with Western Union payments. This could be due to various reasons such as security concerns, lack of integration between the company's system and Western Union, or company policies that restrict the use of certain payment methods.Rate this question:
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- 4.
TOOLS FAMILIARIZATION: On what Customer Service subcategory can you find the orders that has missing item/s but are already in Printed status.
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Copied Orders
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Black List
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White List
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New Put Back function for CS
Correct Answer
A. New Put Back function for CSExplanation
The correct answer is "New Put Back function for CS". This is because the question is asking about a subcategory in Customer Service where you can find orders that have missing items but are already in the Printed status. The other options, such as Copied Orders, Black List, and White List, do not specifically mention anything about missing items or Printed status. The "New Put Back function for CS" is the most relevant option as it suggests a new feature or tool that can help with managing orders with missing items in the Printed status.Rate this question:
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- 5.
When changing the customer’s shipping address your database notes should include:
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New Shipping Address
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Old Shipping Address
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A notification that you changed the shipping address(e.g, CHANGED SHIPPING ADDRESS)
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All of the above
Correct Answer
A. All of the aboveExplanation
When changing the customer's shipping address, it is important to update the database with the new shipping address and also keep a record of the old shipping address for reference. Additionally, it is necessary to include a notification or indication that the shipping address has been changed. Therefore, all of the options mentioned in the answer are correct and should be included in the database notes when changing the customer's shipping address.Rate this question:
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- 6.
If you will reassign a ticket to another department, what should be the ticket’s status?
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Open
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Pending
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Solved
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Closed
Correct Answer
A. OpenExplanation
When a ticket is reassigned to another department, its status should be "Open". This is because the ticket is still unresolved and needs further attention from the new department to address the issue or request. Changing the status to "Pending" or "Solved" would imply that the ticket has been addressed or resolved, which is not the case when it is reassigned. "Closed" would indicate that the ticket has been fully resolved and no further action is required, which is also not accurate in this situation. Therefore, "Open" is the appropriate status for a reassigned ticket.Rate this question:
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- 7.
For bounced parcel, re-shipping fee and ________ are commonly charge for customers if they chose to have their parcel re-shipped.
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Product Fee
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Customs fee
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Handling fee
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Miscellaneous fee
Correct Answer
A. Handling feeExplanation
When a parcel is bounced, it means that it was not successfully delivered to the intended recipient and is returned to the sender. In such cases, if the customer chooses to have the parcel re-shipped, they may be charged a handling fee. This fee covers the additional costs incurred by the shipping company for processing and managing the returned parcel, as well as the administrative tasks associated with re-shipping it.Rate this question:
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- 8.
True or False. You can find the US AR Warehouse in the Missing Stock Page
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True
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False
Correct Answer
A. FalseExplanation
The correct answer is False. This means that you cannot find the US AR Warehouse in the Missing Stock Page.Rate this question:
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- 9.
Where can you find the Lipo finder in the Hobbyking Website?
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Customer’s account page
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Hobbyking Homepage
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View Cart Page
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Customer Service Tab on Customer’s Account Page
Correct Answer
A. Hobbyking HomepageExplanation
The correct answer is Hobbyking Homepage. This means that the Lipo finder can be found directly on the main page of the Hobbyking website. It is easily accessible and does not require navigating through other pages or tabs.Rate this question:
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- 10.
For the New Zealand Post issue, when can we process the refund for the battery that was removed from the customer’s parcel?
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After the customer provided the letter from New Zealand Post
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After the customer submitted the photo/s of the parcel that he received
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After the customer contacted us regarding the issue
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After warehouse confirmation
Correct Answer
A. After the customer provided the letter from New Zealand PostExplanation
The refund for the battery that was removed from the customer's parcel can be processed after the customer provided the letter from New Zealand Post. This suggests that the letter from New Zealand Post serves as proof or confirmation of the issue, allowing for the refund process to begin.Rate this question:
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- 11.
Customer contacted us because he wants to change the shipping address of his order, 2008592616, will you process his request?
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Yes
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No
Correct Answer
A. NoExplanation
The customer's request to change the shipping address of his order is not going to be processed.Rate this question:
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- 12.
PROCESS UPDATE: When can you process the refund for Russian Direct orders without tracking numbers?
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1 month after first follow up
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When the warehouse already allows the refund
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After the suppose transit time
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30 days after the transit time
Correct Answer
A. After the suppose transit timeExplanation
The correct answer is "After the suppose transit time." This means that the refund for Russian Direct orders without tracking numbers can be processed after the expected transit time has passed. It implies that the refund cannot be processed immediately and requires waiting for a certain period of time before initiating the refund.Rate this question:
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- 13.
How will you confirm if a battery is faulty if there is no 0.00 on its cell readings?
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Deduct the lowest voltage reading with highest voltage reading, if the answer is greater than -0.245, the battery is confirmed faulty.
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Deduct the highest voltage reading with lowest voltage reading, if the answer is greater than 0.245, the battery is confirmed faulty.
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Deduct the lowest voltage reading with highest voltage reading, if the answer is greater than-0.250, the battery is confirmed faulty.
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Deduct the highest voltage reading with lowest voltage reading, if the answer is greater than 0.250, the battery is confirmed faulty.
Correct Answer
A. Deduct the highest voltage reading with lowest voltage reading, if the answer is greater than 0.245, the battery is confirmed faulty.Explanation
The correct answer is to deduct the highest voltage reading with the lowest voltage reading, if the answer is greater than 0.245, the battery is confirmed faulty. This is because subtracting the highest voltage from the lowest voltage gives the overall difference in voltage across the battery. If this difference is greater than 0.245, it indicates that there is a significant imbalance in the cell readings, suggesting a faulty battery.Rate this question:
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- 14.
Customer contacted us to report about his faulty Durafly™ Balsa Series - Fieseler Fi 156 Storch 1154mm (9049000009 ), what would you advise the customer?
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Fill out an RMA form – submit a video of the faulty item
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Fill out an RMA form – submit a picture of the faulty item
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Fill out an RMA form – send the item back to the nearest warehouse for evaluation
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Fill out an RMA form- then process his claim immediately
Correct Answer
A. Fill out an RMA form – send the item back to the nearest warehouse for evaluationExplanation
The correct answer is to fill out an RMA form and send the item back to the nearest warehouse for evaluation. This is the appropriate course of action for a faulty product. By filling out an RMA form, the customer can initiate the return process and provide necessary details about the issue. Sending the item back to the nearest warehouse allows the company to evaluate the problem and determine the appropriate resolution, such as repair, replacement, or refund.Rate this question:
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- 15.
What is the only available Paypal payment transaction type available for New Customer?
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Instant Transaction
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PayPal Express
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PayLater
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ECheque
Correct Answer
A. PayPal ExpressExplanation
PayPal Express is the only available Paypal payment transaction type for new customers. This option allows customers to make purchases quickly and securely using their PayPal account. It provides a streamlined checkout process, allowing users to bypass entering their payment and shipping information every time they make a purchase. With PayPal Express, new customers can easily and conveniently complete their transactions on various online platforms.Rate this question:
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- 16.
Bounced Parcel: If the customer would like to resend a bounced parcel from International Warehouse the CSA is required to manually add all the items in the copy order and choose the appropriate shipping method.
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True
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False
Correct Answer
A. FalseExplanation
The statement is false because if a customer wants to resend a bounced parcel from the International Warehouse, the CSA is not required to manually add all the items in the copy order and choose the appropriate shipping method.Rate this question:
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- 17.
Who is the Crash Cash Week 44 Winner?
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Matthew S.
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Shedronne N.
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Kent N.
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JunSun L.
Correct Answer
A. Matthew S. -
- 18.
Which of the following is allowed to edit/change the customs declaration value on his order?
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Gold Member from France
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Fedex Order
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Platinum member from UK
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Platinum member from Canada using Purolator
Correct Answer
A. Gold Member from FranceExplanation
A Gold Member from France is allowed to edit/change the customs declaration value on his order. This is likely because being a Gold Member grants certain privileges and benefits, which may include the ability to modify the customs declaration value. The specific details of the membership program and its associated perks are not provided in the question.Rate this question:
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- 19.
MISSING STOCK PAGE: What should be the default action to be used if the customer fails to reply to the automated email after 7days?
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Cancel entire order
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Wait for Replenishment
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Split Order
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Substitute
Correct Answer
A. Split OrderExplanation
If the customer fails to reply to the automated email after 7 days, the default action should be to split the order. This means that the items that are currently in stock will be shipped to the customer, while the out-of-stock items will be held until they become available again. This allows the customer to receive the available items promptly, rather than waiting for the entire order to be fulfilled.Rate this question:
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- 20.
If the customer received a damaged parcel but there are no damaged item/s inside, how much compensation (in BP) should you give?
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$6 BP
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$4 BP
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$2 BP
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$0 – No compensation
Correct Answer
A. $2 BPExplanation
In the given scenario, the customer received a damaged parcel but there are no damaged items inside. Therefore, the company should offer compensation for the inconvenience caused to the customer. The appropriate compensation in this case is $2 BP.Rate this question:
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Quiz Review Timeline (Updated): Mar 20, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Mar 20, 2023Quiz Edited by
ProProfs Editorial Team -
Nov 10, 2014Quiz Created by
Yani Danao
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