Trivia Quiz On Hobbyking Company! Processes Questions
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- 1.Bounced Parcel: If the customer would like to resend a bounced parcel from International Warehouse the CSA is required to manually add all the items in the copy order and choose the appropriate shipping method.
- A.
True
- B.
False
- 2.Customer contacted us to report about his faulty Durafly™ Balsa Series - Fieseler Fi 156 Storch 1154mm (9049000009 ), what would you advise the customer?
- A.
Fill out an RMA form – submit a video of the faulty item
- B.
Fill out an RMA form – submit a picture of the faulty item
- C.
Fill out an RMA form – send the item back to the nearest warehouse for evaluation
- D.
Fill out an RMA form- then process his claim immediately
- 3.What is the most essential document that we need for us to process a warranty claim?
- A.
Photo of the item
- B.
Video of the item
- C.
RMA form
- D.
A ticket containing a brief description of the problem
- 4.
Customer contacted us because he wants to change the shipping address of his order, 2008592616, will you process his request?- A.
Yes
- B.
No
- 5.PROCESS UPDATE: When can you process the refund for Russian Direct orders without tracking numbers?
- A.
1 month after first follow up
- B.
When the warehouse already allows the refund
- C.
After the suppose transit time
- D.
30 days after the transit time
- 6.For the New Zealand Post issue, when can we process the refund for the battery that was removed from the customer’s parcel?
- A.
After the customer provided the letter from New Zealand Post
- B.
After the customer submitted the photo/s of the parcel that he received
- C.
After the customer contacted us regarding the issue
- D.
After warehouse confirmation
- 7.If you will reassign a ticket to another department, what should be the ticket’s status?
- A.
Open
- B.
Pending
- C.
Solved
- D.
Closed
- 8.MISSING STOCK PAGE: What should be the default action to be used if the customer fails to reply to the automated email after 7days?
- A.
Cancel entire order
- B.
Wait for Replenishment
- C.
Split Order
- D.
Substitute
- 9.Who is the Crash Cash Week 44 Winner?
- A.
Matthew S.
- B.
Shedronne N.
- C.
Kent N.
- D.
JunSun L.
- 10.What is the only available Paypal payment transaction type available for New Customer?
- A.
Instant Transaction
- B.
PayPal Express
- C.
PayLater
- D.
ECheque
- 11.Are CSRs allowed to authorize orders with Western Union payments?
- A.
Yes
- B.
No
- 12.True or False. You can find the US AR Warehouse in the Missing Stock Page
- A.
True
- B.
False
- 13.TOOLS FAMILIARIZATION: On what Customer Service subcategory can you find the orders that has missing item/s but are already in Printed status.
- A.
Copied Orders
- B.
Black List
- C.
White List
- D.
New Put Back function for CS
- 14.How will you confirm if a battery is faulty if there is no 0.00 on its cell readings?
- A.
Deduct the lowest voltage reading with highest voltage reading, if the answer is greater than -0.245, the battery is confirmed faulty.
- B.
Deduct the highest voltage reading with lowest voltage reading, if the answer is greater than 0.245, the battery is confirmed faulty.
- C.
Deduct the lowest voltage reading with highest voltage reading, if the answer is greater than-0.250, the battery is confirmed faulty.
- D.
Deduct the highest voltage reading with lowest voltage reading, if the answer is greater than 0.250, the battery is confirmed faulty.
- 15.If the customer received a damaged parcel but there are no damaged item/s inside, how much compensation (in BP) should you give?
- A.
$6 BP
- B.
$4 BP
- C.
$2 BP
- D.
$0 – No compensation
- 16.Which of the following is allowed to edit/change the customs declaration value on his order?
- A.
Gold Member from France
- B.
Fedex Order
- C.
Platinum member from UK
- D.
Platinum member from Canada using Purolator
- 17.Gift certificates can be used in purchasing another GC.
- A.
True
- B.
False
- 18.Where can you find the Lipo finder in the Hobbyking Website?
- A.
Customer’s account page
- B.
Hobbyking Homepage
- C.
View Cart Page
- D.
Customer Service Tab on Customer’s Account Page
- 19.For bounced parcel, re-shipping fee and ________ are commonly charge for customers if they chose to have their parcel re-shipped.
- A.
Product Fee
- B.
Customs fee
- C.
Handling fee
- D.
Miscellaneous fee
- 20.When changing the customer’s shipping address your database notes should include:
- A.
New Shipping Address
- B.
Old Shipping Address
- C.
A notification that you changed the shipping address(e.g, CHANGED SHIPPING ADDRESS)
- D.
All of the above
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