This Trivia Quiz on Hobbyking Company focuses on customer service processes, addressing issues like bounced parcels, faulty products, and shipping modifications. It evaluates knowledge on handling returns, warranty claims, and refunds, essential for effective customer service.
True
False
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Yes
No
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Copied Orders
Black List
White List
New Put Back function for CS
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New Shipping Address
Old Shipping Address
A notification that you changed the shipping address(e.g, CHANGED SHIPPING ADDRESS)
All of the above
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Open
Pending
Solved
Closed
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Product Fee
Customs fee
Handling fee
Miscellaneous fee
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True
False
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Customer’s account page
Hobbyking Homepage
View Cart Page
Customer Service Tab on Customer’s Account Page
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After the customer provided the letter from New Zealand Post
After the customer submitted the photo/s of the parcel that he received
After the customer contacted us regarding the issue
After warehouse confirmation
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Yes
No
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1 month after first follow up
When the warehouse already allows the refund
After the suppose transit time
30 days after the transit time
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Deduct the lowest voltage reading with highest voltage reading, if the answer is greater than -0.245, the battery is confirmed faulty.
Deduct the highest voltage reading with lowest voltage reading, if the answer is greater than 0.245, the battery is confirmed faulty.
Deduct the lowest voltage reading with highest voltage reading, if the answer is greater than-0.250, the battery is confirmed faulty.
Deduct the highest voltage reading with lowest voltage reading, if the answer is greater than 0.250, the battery is confirmed faulty.
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Fill out an RMA form – submit a video of the faulty item
Fill out an RMA form – submit a picture of the faulty item
Fill out an RMA form – send the item back to the nearest warehouse for evaluation
Fill out an RMA form- then process his claim immediately
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Instant Transaction
PayPal Express
PayLater
ECheque
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True
False
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Matthew S.
Shedronne N.
Kent N.
JunSun L.
Gold Member from France
Fedex Order
Platinum member from UK
Platinum member from Canada using Purolator
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Cancel entire order
Wait for Replenishment
Split Order
Substitute
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$6 BP
$4 BP
$2 BP
$0 – No compensation
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Quiz Review Timeline (Updated): Mar 20, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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