Trivia Quiz On Hobbyking Company! Processes Questions

The RMA form is the most essential document needed to process a warranty claim. This form contains all the necessary information about the item, including the customer's contact details, purchase information, and a detailed description of the problem. It serves as a formal request for return or repair and helps streamline the warranty claim process. A photo or video of the item and a ticket with a brief description of the problem may be helpful, but the RMA form is the primary document required for processing the claim.

Gift certificates cannot be used to purchase another gift certificate. They are typically used to purchase products or services from a specific retailer or business. The purpose of a gift certificate is to provide the recipient with the ability to choose and purchase something they desire from the issuing retailer, rather than being used as a form of currency to buy additional gift certificates. Therefore, the statement is false.

When changing the customer's shipping address, it is important to update the database with the new shipping address and also keep a record of the old shipping address for reference. Additionally, it is necessary to include a notification or indication that the shipping address has been changed. Therefore, all of the options mentioned in the answer are correct and should be included in the database notes when changing the customer's shipping address.

CSRs are not allowed to authorize orders with Western Union payments. This could be due to various reasons such as security concerns, lack of integration between the company's system and Western Union, or company policies that restrict the use of certain payment methods.

The correct answer is "New Put Back function for CS". This is because the question is asking about a subcategory in Customer Service where you can find orders that have missing items but are already in the Printed status. The other options, such as Copied Orders, Black List, and White List, do not specifically mention anything about missing items or Printed status. The "New Put Back function for CS" is the most relevant option as it suggests a new feature or tool that can help with managing orders with missing items in the Printed status.

When a ticket is reassigned to another department, its status should be "Open". This is because the ticket is still unresolved and needs further attention from the new department to address the issue or request. Changing the status to "Pending" or "Solved" would imply that the ticket has been addressed or resolved, which is not the case when it is reassigned. "Closed" would indicate that the ticket has been fully resolved and no further action is required, which is also not accurate in this situation. Therefore, "Open" is the appropriate status for a reassigned ticket.

When a parcel is bounced, it means that it was not successfully delivered to the intended recipient and is returned to the sender. In such cases, if the customer chooses to have the parcel re-shipped, they may be charged a handling fee. This fee covers the additional costs incurred by the shipping company for processing and managing the returned parcel, as well as the administrative tasks associated with re-shipping it.

The correct answer is False. This means that you cannot find the US AR Warehouse in the Missing Stock Page.

The correct answer is Hobbyking Homepage. This means that the Lipo finder can be found directly on the main page of the Hobbyking website. It is easily accessible and does not require navigating through other pages or tabs.

The refund for the battery that was removed from the customer's parcel can be processed after the customer provided the letter from New Zealand Post. This suggests that the letter from New Zealand Post serves as proof or confirmation of the issue, allowing for the refund process to begin.

The customer's request to change the shipping address of his order is not going to be processed.

The correct answer is "After the suppose transit time." This means that the refund for Russian Direct orders without tracking numbers can be processed after the expected transit time has passed. It implies that the refund cannot be processed immediately and requires waiting for a certain period of time before initiating the refund.

The correct answer is to deduct the highest voltage reading with the lowest voltage reading, if the answer is greater than 0.245, the battery is confirmed faulty. This is because subtracting the highest voltage from the lowest voltage gives the overall difference in voltage across the battery. If this difference is greater than 0.245, it indicates that there is a significant imbalance in the cell readings, suggesting a faulty battery.

The correct answer is to fill out an RMA form and send the item back to the nearest warehouse for evaluation. This is the appropriate course of action for a faulty product. By filling out an RMA form, the customer can initiate the return process and provide necessary details about the issue. Sending the item back to the nearest warehouse allows the company to evaluate the problem and determine the appropriate resolution, such as repair, replacement, or refund.

PayPal Express is the only available Paypal payment transaction type for new customers. This option allows customers to make purchases quickly and securely using their PayPal account. It provides a streamlined checkout process, allowing users to bypass entering their payment and shipping information every time they make a purchase. With PayPal Express, new customers can easily and conveniently complete their transactions on various online platforms.

The statement is false because if a customer wants to resend a bounced parcel from the International Warehouse, the CSA is not required to manually add all the items in the copy order and choose the appropriate shipping method.

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A Gold Member from France is allowed to edit/change the customs declaration value on his order. This is likely because being a Gold Member grants certain privileges and benefits, which may include the ability to modify the customs declaration value. The specific details of the membership program and its associated perks are not provided in the question.

If the customer fails to reply to the automated email after 7 days, the default action should be to split the order. This means that the items that are currently in stock will be shipped to the customer, while the out-of-stock items will be held until they become available again. This allows the customer to receive the available items promptly, rather than waiting for the entire order to be fulfilled.

In the given scenario, the customer received a damaged parcel but there are no damaged items inside. Therefore, the company should offer compensation for the inconvenience caused to the customer. The appropriate compensation in this case is $2 BP.