.
True
False
Fill out an RMA form – submit a video of the faulty item
Fill out an RMA form – submit a picture of the faulty item
Fill out an RMA form – send the item back to the nearest warehouse for evaluation
Fill out an RMA form- then process his claim immediately
Photo of the item
Video of the item
RMA form
A ticket containing a brief description of the problem
Yes
No
1 month after first follow up
When the warehouse already allows the refund
After the suppose transit time
30 days after the transit time
After the customer provided the letter from New Zealand Post
After the customer submitted the photo/s of the parcel that he received
After the customer contacted us regarding the issue
After warehouse confirmation
Open
Pending
Solved
Closed
Cancel entire order
Wait for Replenishment
Split Order
Substitute
Matthew S.
Shedronne N.
Kent N.
JunSun L.
Instant Transaction
PayPal Express
PayLater
ECheque
Yes
No
True
False
Copied Orders
Black List
White List
New Put Back function for CS
Deduct the lowest voltage reading with highest voltage reading, if the answer is greater than -0.245, the battery is confirmed faulty.
Deduct the highest voltage reading with lowest voltage reading, if the answer is greater than 0.245, the battery is confirmed faulty.
Deduct the lowest voltage reading with highest voltage reading, if the answer is greater than-0.250, the battery is confirmed faulty.
Deduct the highest voltage reading with lowest voltage reading, if the answer is greater than 0.250, the battery is confirmed faulty.
$6 BP
$4 BP
$2 BP
$0 – No compensation
Gold Member from France
Fedex Order
Platinum member from UK
Platinum member from Canada using Purolator
True
False
Customer’s account page
Hobbyking Homepage
View Cart Page
Customer Service Tab on Customer’s Account Page
Product Fee
Customs fee
Handling fee
Miscellaneous fee
New Shipping Address
Old Shipping Address
A notification that you changed the shipping address(e.g, CHANGED SHIPPING ADDRESS)
All of the above
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