April - Knowledge Test

Reviewed by Editorial Team
The ProProfs editorial team is comprised of experienced subject matter experts. They've collectively created over 10,000 quizzes and lessons, serving over 100 million users. Our team includes in-house content moderators and subject matter experts, as well as a global network of rigorously trained contributors. All adhere to our comprehensive editorial guidelines, ensuring the delivery of high-quality content.
Learn about Our Editorial Process
| By ARGDanao
A
ARGDanao
Community Contributor
Quizzes Created: 1 | Total Attempts: 130
| Attempts: 130
Quiz Flashcard
SettingsSettings
Please wait...
  • 1/10 Questions

    When making a copy order for bounced parcel in HK warehouse, if the original order is not cancelled yet, we could add ________________ only on the copy order. But if the warehouse cancelled and crossed out all the items from the original order, we should manually add the items to resend the parcel. 

Please wait...
About This Quiz

This exam is only for 15 mins. You are only allowed to browse the Hobbyking. Com website and database. Goodluck!

April - Knowledge Test - Quiz

Quiz Preview

  • 2. 

    Re-shipping fee and ____________ must be settled by the customer if he would like to re-send the bounced parcel because it was unclaimed. 

    • Customs taxes

    • Handling fee

    • Product fee

    • Repacking fee

    Correct Answer
    A. Handling fee
    Explanation
    When a parcel is bounced back because it was unclaimed, the customer is responsible for paying the re-shipping fee and the handling fee if they want to have the parcel re-sent. The handling fee covers the cost of processing and managing the parcel, which includes tasks such as sorting, packaging, and preparing it for re-shipment.

    Rate this question:

  • 3. 
    Which of the following orders is a Wholesale Order under the Problematic Order Page? - ProProfs

    Which of the following orders is a Wholesale Order under the Problematic Order Page?

    • 11148594

    • 10998527

    • 11320177

    • 11272799

    Correct Answer
    A. 10998527
  • 4. 

    What is the bounced parcel reason for order number 2009780460?

    • Incorrect Address

    • Unclaimed

    • Refused/ Rejected

    • Unknown Reason

    Correct Answer
    A. Unclaimed
    Explanation
    The correct answer is "Unclaimed." This means that the recipient of the parcel did not claim or pick up the package within the required timeframe.

    Rate this question:

  • 5. 

    On which of the following reasons should we provide the cancellation order request survey if the customer would request for order cancellation? 

    • Cancel Order – Cheaper alternative elsewhere

    • Cancel Order – Expensive shipping

    • Cancel Order – Changed mind

    • Cancel Order – Modification cannot be processed (After Printed)

    Correct Answer
    A. Cancel Order – Changed mind
    Explanation
    If a customer requests to cancel their order because they have changed their mind, it is important to provide them with a cancellation order request survey. This survey will allow the company to gather feedback and understand the reasons behind the customer's change of mind. By collecting this information, the company can make improvements to their products or services and potentially prevent future cancellations due to customers changing their minds.

    Rate this question:

  • 6. 

    Which of the following options are not provided to customers with affected orders from USA West Warehouse with missing items?

    • Cancel the item and refund you through bonus points.

    • Cancel the item and refund you through your payment method

    • We will send an alternative item (of customer’s choice) instead of the missing item

    • Send the missing item for free.

    Correct Answer
    A. We will send an alternative item (of customer’s choice) instead of the missing item
    Explanation
    Customers with affected orders from the USA West Warehouse with missing items are not provided with the option to send an alternative item of their choice instead of the missing item.

    Rate this question:

  • 7. 

    True or False. For the missing item issue in the US West Warehouse, customers should fill out an RMA form.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Customers should not fill out an RMA form for the missing item issue in the US West Warehouse. The correct answer is False.

    Rate this question:

  • 8. 

    Which process should be done if the customer still hasn’t received the parcel but the tracking site states that it has been delivered and a non-receipt claim cannot be provided? 

    • Missing Parcel Claim

    • Request Investigation

    • Assign Job to Lead Support for Logistics

    • Lost Parcel Claim

    Correct Answer
    A. Request Investigation
    Explanation
    If the customer still hasn't received the parcel but the tracking site states that it has been delivered and a non-receipt claim cannot be provided, the appropriate process to follow would be to request an investigation. This would involve looking into the delivery details, checking for any errors or discrepancies, and trying to locate the missing parcel. It is important to investigate the situation further in order to resolve the issue and provide a solution to the customer.

    Rate this question:

  • 9. 

    From which warehouse and shipping method is the same day shipping promo applicable?

    • International Warehouse - Australia DIrect Channel

    • USA West Warehouse - USPS

    • United Kingdom Warehouse - Parcel Force

    • Australia Warehouse - Australia Post

    Correct Answer
    A. Australia Warehouse - Australia Post
    Explanation
    The same day shipping promo is applicable for orders from the Australia Warehouse using the Australia Post shipping method.

    Rate this question:

  • 10. 

    Which of the following warehouse, should we put the order on hold first to know if modifications can be done on Printed status?

    • USA East

    • Europe

    • China

    • Russia

    Correct Answer
    A. Russia
    Explanation
    We should put the order on hold first in Russia to know if modifications can be done on Printed status.

    Rate this question:

Quiz Review Timeline (Updated): Apr 24, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Apr 24, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Apr 20, 2015
    Quiz Created by
    ARGDanao

Popular Topics

+ Show more
Back to Top Back to top
Advertisement
×

Wait!
Here's an interesting quiz for you.

We have other quizzes matching your interest.