April - Knowledge Test - Quiz, Flashcards & Trivia

1. When making a copy order for bounced parcel in HK warehouse, if the original order is not cancelled yet, we could add ________________ only on the copy order. But if the warehouse cancelled and crossed out all the items from the original order, we should manually add the items to resend the parcel.

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Explanation

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Submit

2. Re-shipping fee and ____________ must be settled by the customer if he would like to re-send the bounced parcel because it was unclaimed.

Customs taxes

Handling fee

Product fee

Repacking fee

When a parcel is bounced back because it was unclaimed, the customer is responsible for paying the re-shipping fee and the handling fee if they want to have the parcel re-sent. The handling fee covers the cost of processing and managing the parcel, which includes tasks such as sorting, packaging, and preparing it for re-shipment.

Explanation

When a parcel is bounced back because it was unclaimed, the customer is responsible for paying the re-shipping fee and the handling fee if they want to have the parcel re-sent. The handling fee covers the cost of processing and managing the parcel, which includes tasks such as sorting, packaging, and preparing it for re-shipment.

3. Which of the following orders is a Wholesale Order under the Problematic Order Page?

11148594

10998527

11320177

11272799

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Explanation

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4. What is the bounced parcel reason for order number 2009780460?

Incorrect Address

Unclaimed

Refused/ Rejected

Unknown Reason

The correct answer is "Unclaimed." This means that the recipient of the parcel did not claim or pick up the package within the required timeframe.

Explanation

The correct answer is "Unclaimed." This means that the recipient of the parcel did not claim or pick up the package within the required timeframe.

5. On which of the following reasons should we provide the cancellation order request survey if the customer would request for order cancellation?

Cancel Order – Cheaper alternative elsewhere

Cancel Order – Expensive shipping

Cancel Order – Changed mind

Cancel Order – Modification cannot be processed (After Printed)

If a customer requests to cancel their order because they have changed their mind, it is important to provide them with a cancellation order request survey. This survey will allow the company to gather feedback and understand the reasons behind the customer's change of mind. By collecting this information, the company can make improvements to their products or services and potentially prevent future cancellations due to customers changing their minds.

Explanation

If a customer requests to cancel their order because they have changed their mind, it is important to provide them with a cancellation order request survey. This survey will allow the company to gather feedback and understand the reasons behind the customer's change of mind. By collecting this information, the company can make improvements to their products or services and potentially prevent future cancellations due to customers changing their minds.

6. Which of the following options are not provided to customers with affected orders from USA West Warehouse with missing items?

Cancel the item and refund you through bonus points.

Cancel the item and refund you through your payment method

We will send an alternative item (of customer’s choice) instead of the missing item

Send the missing item for free.

Customers with affected orders from the USA West Warehouse with missing items are not provided with the option to send an alternative item of their choice instead of the missing item.

Explanation

Customers with affected orders from the USA West Warehouse with missing items are not provided with the option to send an alternative item of their choice instead of the missing item.

7. True or False. For the missing item issue in the US West Warehouse, customers should fill out an RMA form.

True

False

Customers should not fill out an RMA form for the missing item issue in the US West Warehouse. The correct answer is False.

Explanation

Customers should not fill out an RMA form for the missing item issue in the US West Warehouse. The correct answer is False.

8. Which process should be done if the customer still hasn't received the parcel but the tracking site states that it has been delivered and a non-receipt claim cannot be provided?

Missing Parcel Claim

Request Investigation

Assign Job to Lead Support for Logistics

Lost Parcel Claim

If the customer still hasn't received the parcel but the tracking site states that it has been delivered and a non-receipt claim cannot be provided, the appropriate process to follow would be to request an investigation. This would involve looking into the delivery details, checking for any errors or discrepancies, and trying to locate the missing parcel. It is important to investigate the situation further in order to resolve the issue and provide a solution to the customer.

Explanation

If the customer still hasn't received the parcel but the tracking site states that it has been delivered and a non-receipt claim cannot be provided, the appropriate process to follow would be to request an investigation. This would involve looking into the delivery details, checking for any errors or discrepancies, and trying to locate the missing parcel. It is important to investigate the situation further in order to resolve the issue and provide a solution to the customer.

9. From which warehouse and shipping method is the same day shipping promo applicable?

International Warehouse - Australia DIrect Channel

USA West Warehouse - USPS

United Kingdom Warehouse - Parcel Force

Australia Warehouse - Australia Post

The same day shipping promo is applicable for orders from the Australia Warehouse using the Australia Post shipping method.

Explanation

The same day shipping promo is applicable for orders from the Australia Warehouse using the Australia Post shipping method.

10. Which of the following warehouse, should we put the order on hold first to know if modifications can be done on Printed status?

USA East

Europe

China

Russia

We should put the order on hold first in Russia to know if modifications can be done on Printed status.

Explanation

We should put the order on hold first in Russia to know if modifications can be done on Printed status.