April - Knowledge Test

10 Questions | Total Attempts: 88

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April - Knowledge Test - Quiz

This exam is only for 15 mins. You are only allowed to browse the Hobbyking. Com website and database. Goodluck!


Questions and Answers
  • 1. 
    Which of the following orders is a Wholesale Order under the Problematic Order Page?
    • A. 

      11148594

    • B. 

      10998527

    • C. 

      11320177

    • D. 

      11272799

  • 2. 
    Which of the following warehouse, should we put the order on hold first to know if modifications can be done on Printed status?
    • A. 

      USA East

    • B. 

      Europe

    • C. 

      China

    • D. 

      Russia

  • 3. 
    Which process should be done if the customer still hasn’t received the parcel but the tracking site states that it has been delivered and a non-receipt claim cannot be provided? 
    • A. 

      Missing Parcel Claim

    • B. 

      Request Investigation

    • C. 

      Assign Job to Lead Support for Logistics

    • D. 

      Lost Parcel Claim

  • 4. 
    On which of the following reasons should we provide the cancellation order request survey if the customer would request for order cancellation? 
    • A. 

      Cancel Order – Cheaper alternative elsewhere

    • B. 

      Cancel Order – Expensive shipping

    • C. 

      Cancel Order – Changed mind

    • D. 

      Cancel Order – Modification cannot be processed (After Printed)

  • 5. 
    From which warehouse and shipping method is the same day shipping promo applicable?
    • A. 

      International Warehouse - Australia DIrect Channel

    • B. 

      USA West Warehouse - USPS

    • C. 

      United Kingdom Warehouse - Parcel Force

    • D. 

      Australia Warehouse - Australia Post

  • 6. 
    Which of the following options are not provided to customers with affected orders from USA West Warehouse with missing items?
    • A. 

      Cancel the item and refund you through bonus points.

    • B. 

      Cancel the item and refund you through your payment method

    • C. 

      We will send an alternative item (of customer’s choice) instead of the missing item

    • D. 

      Send the missing item for free.

  • 7. 
    Re-shipping fee and ____________ must be settled by the customer if he would like to re-send the bounced parcel because it was unclaimed. 
    • A. 

      Customs taxes

    • B. 

      Handling fee

    • C. 

      Product fee

    • D. 

      Repacking fee

  • 8. 
    When making a copy order for bounced parcel in HK warehouse, if the original order is not cancelled yet, we could add ________________ only on the copy order. But if the warehouse cancelled and crossed out all the items from the original order, we should manually add the items to resend the parcel. 
  • 9. 
    True or False. For the missing item issue in the US West Warehouse, customers should fill out an RMA form.
    • A. 

      True

    • B. 

      False

  • 10. 
    What is the bounced parcel reason for order number 2009780460?
    • A. 

      Incorrect Address

    • B. 

      Unclaimed

    • C. 

      Refused/ Rejected

    • D. 

      Unknown Reason

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