This test will measure how much do you know about Hobbyking processes and updates. While taking the exam, you are only allowed to browse the Hobbyking. Com website. You will only be given 15 minutes to answer all the questions. So do your best and good luck!
Damage Part
Missing Part
Faulty Part
Incorrect Part
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Parcel rejected by customer
Returned with unknown reason
Unclaimed parcel
Incorrect Shipping Address
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Instant Transaction
PayPal Express
PayLater
PayPal Echeque
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10%- 20%
10%-30%
15%-40%
20% -30%
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Issuance of item amount as store credits for cancellation of missing item/s.
Cancellation of the BK item and adding the other unit in stock, if the customer ordered 2 units of item but 1 unit is on backorder,
Creating a copy order if the customer opted for splitting the order
Database notes
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PayPal Analysts
Annie Cheng
Kenneth Tse
Derek Lee
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Split Order
Cancel Entire Order
Ready to ship
Substitute
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US West Warehouse address
US East Warehouse address
Oregon Warehouse address
New York CS Office address
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145g
141g
125g
52g
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Split Order
Cancel Missing Item
Cancel Entire Order
Substitute
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944000013-0
N160.1S.25
B2200.3S.30C
NG2000B.3S.15
Split order
Wait for replenishment
Substitute
Cancel Entire Order
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Customer hasn’t received the parcel which already exceeded the transit time and is not in the customs office/local post office
Customer hasn’t received the parcel that exceeded the transit period but the tracking site says it was delivered and the shipping courier could not provide a non-receipt claim
Customer rejected the parcel because it appeared damaged upon delivery and he could not provide any proof for the claim. Also, tracking site states that it was successfully delivered back to the warehouse but there are no database notes stating that it has been delivered.
Customer with consecutive or multiple missing item claim that provided a postage receipt with no indicated weight.
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SingPost Air Parcel
International (Traceable) Air Mail
Air Parcel
Singapore Post EMS
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