February - Knowledge Test
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This test will measure how much do you know about Hobbyking processes and updates. While taking the exam, you are only allowed to browse the Hobbyking. Com website. You will only be given 15 minutes to answer all the questions. So do your best and good luck!
- 1.What is the discount percentage range for the products being offered in our HobbyKing Blowout Sale?
- A.
10%- 20%
- B.
10%-30%
- C.
15%-40%
- D.
20% -30%
- 2.What is the required Lipoly battery for 9306000072-0?
- A.
2S 25C 1500mAh
- B.
B-Grade 2200mAh 3S 35C
- C.
3S 11.1V 2200mAh
- D.
3.7V 1600mAh
- 3.What is the default solution for missing stock under the new Problematic Order Page if the customer doesn’t respond within 7 days?
- A.
Split Order
- B.
Cancel Missing Item
- C.
Cancel Entire Order
- D.
Substitute
- 4.Which of the following alternative solutions are not being offered to the customer on the Email notification that he receives once his order was put in the Problematic Order Page for Missing Stock?
- A.
Split order
- B.
Wait for replenishment
- C.
Substitute
- D.
Cancel Entire Order
- 5.A customer ordered from the US West Warehouse, however he contacted us because he doesn’t want to receive the order. You advised the customer to send back the parcel under No Fuss Returns, which address should you provide the customer?
- A.
US West Warehouse address
- B.
US East Warehouse address
- C.
Oregon Warehouse address
- D.
New York CS Office address
- 6.We can request to open an investigation for the following cases except -
- A.
Customer hasn’t received the parcel which already exceeded the transit time and is not in the customs office/local post office
- B.
Customer hasn’t received the parcel that exceeded the transit period but the tracking site says it was delivered and the shipping courier could not provide a non-receipt claim
- C.
Customer rejected the parcel because it appeared damaged upon delivery and he could not provide any proof for the claim. Also, tracking site states that it was successfully delivered back to the warehouse but there are no database notes stating that it has been delivered.
- D.
Customer with consecutive or multiple missing item claim that provided a postage receipt with no indicated weight.
- 7.What is the actual weight of 620DMG-HS?
- A.
145g
- B.
141g
- C.
125g
- D.
52g
- 8.
![Under which warranty claim should we request for a photo similar to the photo below?]( "Under which warranty claim should we request for a photo similar to the photo below?")
Under which warranty claim should we request for a photo similar to the photo below?- A.
Damage Part
- B.
Missing Part
- C.
Faulty Part
- D.
Incorrect Part
- 9.Which of the following shipping methods can be used in shipping glue?
- A.
SingPost Air Parcel
- B.
International (Traceable) Air Mail
- C.
Air Parcel
- D.
Singapore Post EMS
- 10.For which returned parcel issue (under the New Problematic Order Page) can we reship the parcel (upon customer’s request) without asking the customer to settle the re-shipping cost?
- A.
Parcel rejected by customer
- B.
Returned with unknown reason
- C.
Unclaimed parcel
- D.
Incorrect Shipping Address
- 11.Which of the following actions will NOT be automatically done by the system when you update the New Problematic Order Page?
- A.
Issuance of item amount as store credits for cancellation of missing item/s.
- B.
Cancellation of the BK item and adding the other unit in stock, if the customer ordered 2 units of item but 1 unit is on backorder,
- C.
Creating a copy order if the customer opted for splitting the order
- D.
Database notes
- 12.To whom should we assign job for Western Union payment verifications and follow up?
- A.
PayPal Analysts
- B.
Annie Cheng
- C.
Kenneth Tse
- D.
Derek Lee
- 13.What is the default solution for returned parcel under the new Problematic Order Page if the customer doesn’t respond within 7 days?
- A.
Split Order
- B.
Cancel Entire Order
- C.
Ready to ship
- D.
Substitute
- 14.Which of the following batteries is not being offered with warranty? (DO NOT COPY AND PASTE THE CHOICES BELOW AS THE SYSTEM WILL AUTOMATICALLY CHOOSE THAT ANSWER)
- A.
944000013-0
- B.
N160.1S.25
- C.
B2200.3S.30C
- D.
NG2000B.3S.15
- 15.Which PayPal payment type has a clearing period of 14 days?
- A.
Instant Transaction
- B.
PayPal Express
- C.
PayLater
- D.
PayPal Echeque
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