# February - Knowledge Test

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Community Contributor
Quizzes Created: 1 | Total Attempts: 221
Questions: 15 | Attempts: 221

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This test will measure how much do you know about Hobbyking processes and updates. While taking the exam, you are only allowed to browse the Hobbyking. Com website. You will only be given 15 minutes to answer all the questions. So do your best and good luck!

• 1.

### What is the discount percentage range for the products being offered in our HobbyKing Blowout Sale?

• A.

10%- 20%

• B.

10%-30%

• C.

15%-40%

• D.

20% -30%

B. 10%-30%
Explanation
The discount percentage range for the products being offered in the HobbyKing Blowout Sale is 10%-30%. This means that customers can expect discounts ranging from 10% to 30% off the original prices of the products.

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• 2.

### What is the required Lipoly battery for 9306000072-0?

• A.

2S 25C 1500mAh

• B.

• C.

3S 11.1V 2200mAh

• D.

3.7V 1600mAh

C. 3S 11.1V 2200mAh
Explanation
The correct answer is 3S 11.1V 2200mAh. This is the required Lipoly battery for 9306000072-0.

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• 3.

### What is the default solution for missing stock under the new Problematic Order Page  if the customer doesn’t respond within 7 days?

• A.

Split Order

• B.

Cancel Missing Item

• C.

Cancel Entire Order

• D.

Substitute

B. Cancel Missing Item
Explanation
The default solution for missing stock under the new Problematic Order Page, if the customer doesn't respond within 7 days, is to cancel the missing item. This means that if the customer doesn't provide any response or alternative choice within the given time frame, the missing item will be removed from the order and the rest of the items will still be processed and shipped.

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• 4.

### Which of the following alternative solutions are not being offered to the customer on the Email notification that he receives once his order was put in the Problematic Order Page for Missing Stock?

• A.

Split order

• B.

Wait for replenishment

• C.

Substitute

• D.

Cancel Entire Order

C. Substitute
Explanation
The alternative solution of "Substitute" is not being offered to the customer on the email notification. This means that the customer is not being given the option to choose a substitute product in case the ordered item is missing from the stock.

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• 5.

### A customer ordered from the US West Warehouse, however he contacted us because he doesn’t want to receive the order. You advised the customer to send back the parcel under No Fuss Returns, which address should you provide the customer?

• A.

• B.

• C.

• D.

Explanation
The correct answer is Oregon Warehouse address. Since the customer ordered from the US West Warehouse, it is logical to provide them with the address of the nearest warehouse, which is the Oregon Warehouse. This will ensure that the customer can easily return the parcel without any hassle.

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• 6.

### We can request to open an investigation for the following cases except -

• A.

Customer hasn’t received the parcel which already exceeded the transit time and is not in the customs office/local post office

• B.

Customer hasn’t received the parcel that exceeded the transit period but the tracking site says it was delivered and the shipping courier could not provide a non-receipt claim

• C.

Customer rejected the parcel because it appeared damaged upon delivery and he could not provide any proof for the claim. Also, tracking site states that it was successfully delivered back to the warehouse but there are no database notes stating that it has been delivered.

• D.

Customer with consecutive or multiple missing item claim that provided a postage receipt with no indicated weight.

C. Customer rejected the parcel because it appeared damaged upon delivery and he could not provide any proof for the claim. Also, tracking site states that it was successfully delivered back to the warehouse but there are no database notes stating that it has been delivered.
Explanation
The customer rejected the parcel because it appeared damaged upon delivery and couldn't provide any proof for the claim. Additionally, the tracking site shows that it was successfully delivered back to the warehouse, but there are no database notes confirming the delivery. This situation suggests that there may be a discrepancy or error in the tracking system, which needs to be investigated.

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• 7.

### What is the actual weight of 620DMG-HS?

• A.

145g

• B.

141g

• C.

125g

• D.

52g

D. 52g
Explanation
The actual weight of the 620DMG-HS is 52g.

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• 8.

### Under which warranty claim should we request for a photo similar to the photo below?

• A.

Damage Part

• B.

Missing Part

• C.

Faulty Part

• D.

Incorrect Part

B. Missing Part
Explanation
In order to request for a photo similar to the one provided, we should file a warranty claim for a Missing Part. This suggests that the photo is necessary to verify the absence of a specific part in the product.

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• 9.

### Which of the following shipping methods can be used in shipping glue?

• A.

SingPost Air Parcel

• B.

International (Traceable) Air Mail

• C.

Air Parcel

• D.

Singapore Post EMS

D. Singapore Post EMS
Explanation
The Singapore Post EMS shipping method can be used for shipping glue because it is a reliable and efficient service provided by the Singapore Post. EMS stands for Express Mail Service, which ensures fast and secure delivery of items. Glue is a non-hazardous material that can be shipped using this method without any restrictions or special handling requirements. SingPost EMS also provides tracking and insurance options, making it an ideal choice for shipping valuable or important items like glue.

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• 10.

### For which returned parcel issue (under the New Problematic Order Page) can we reship the parcel (upon customer’s request) without asking the customer to settle the re-shipping cost?

• A.

Parcel rejected by customer

• B.

Returned with unknown reason

• C.

Unclaimed parcel

• D.

B. Returned with unknown reason
Explanation
We can reship the parcel without asking the customer to settle the re-shipping cost if it is returned with an unknown reason. This means that the customer did not provide any specific explanation for returning the parcel, and therefore it is reasonable to assume that the issue is not their fault. In such cases, it is a good practice to offer the customer a free re-shipment to ensure customer satisfaction and maintain a good relationship with them.

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• 11.

### Which of the following actions will NOT be automatically done by the system when you update the New Problematic Order Page?

• A.

Issuance of item amount as store credits for cancellation of missing item/s.

• B.

Cancellation of the BK item and adding the other unit in stock, if the customer ordered 2 units of item but 1 unit is on backorder,

• C.

Creating a copy order if the customer opted for splitting the order

• D.

Database notes

C. Creating a copy order if the customer opted for splitting the order
Explanation
When you update the New Problematic Order Page, the system will automatically perform the following actions: issuance of item amount as store credits for cancellation of missing item/s, cancellation of the BK item and adding the other unit in stock if the customer ordered 2 units of item but 1 unit is on backorder, and adding database notes. However, the system will not automatically create a copy order if the customer opted for splitting the order.

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• 12.

### To whom should we assign job for Western Union payment verifications and follow up?

• A.

PayPal Analysts

• B.

Annie Cheng

• C.

Kenneth Tse

• D.

Derek Lee

A. PayPal Analysts
Explanation
PayPal Analysts should be assigned the job for Western Union payment verifications and follow-up because they have the necessary expertise and knowledge of PayPal's payment systems and processes. They are likely to be familiar with the specific requirements and procedures involved in verifying and following up on Western Union payments. Annie Cheng, Kenneth Tse, and Derek Lee are individuals who may be part of the PayPal Analysts team and can handle these tasks effectively.

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• 13.

### What is the default solution for returned parcel under the new Problematic Order Page  if the customer doesn’t respond within 7 days?

• A.

Split Order

• B.

Cancel Entire Order

• C.

• D.

Substitute

B. Cancel Entire Order
Explanation
If the customer doesn't respond within 7 days under the new Problematic Order Page, the default solution for the returned parcel is to cancel the entire order. This means that the order will be completely canceled, and the customer will receive a refund for their purchase.

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• 14.

### Which of the following batteries is not being offered with warranty? (DO NOT COPY AND PASTE THE CHOICES BELOW AS THE SYSTEM WILL AUTOMATICALLY CHOOSE THAT ANSWER)

• A.

944000013-0

• B.

N160.1S.25

• C.

B2200.3S.30C

• D.

NG2000B.3S.15

C. B2200.3S.30C
• 15.

### Which PayPal payment type has a clearing period of 14 days?

• A.

Instant Transaction

• B.

PayPal Express

• C.

PayLater

• D.

PayPal Echeque