February - Knowledge Test

The correct answer is 3S 11.1V 2200mAh. This is the required Lipoly battery for 9306000072-0.

In order to request for a photo similar to the one provided, we should file a warranty claim for a Missing Part. This suggests that the photo is necessary to verify the absence of a specific part in the product.

We can reship the parcel without asking the customer to settle the re-shipping cost if it is returned with an unknown reason. This means that the customer did not provide any specific explanation for returning the parcel, and therefore it is reasonable to assume that the issue is not their fault. In such cases, it is a good practice to offer the customer a free re-shipment to ensure customer satisfaction and maintain a good relationship with them.

PayPal Echeque has a clearing period of 14 days. This means that when a payment is made using PayPal Echeque, it takes 14 days for the funds to be cleared and transferred to the recipient's account. Unlike other payment types such as Instant Transaction or PayPal Express, PayPal Echeque involves a delay in the clearing process, which may be due to various factors such as bank processing times or security measures.

When you update the New Problematic Order Page, the system will automatically perform the following actions: issuance of item amount as store credits for cancellation of missing item/s, cancellation of the BK item and adding the other unit in stock if the customer ordered 2 units of item but 1 unit is on backorder, and adding database notes. However, the system will not automatically create a copy order if the customer opted for splitting the order.

The discount percentage range for the products being offered in the HobbyKing Blowout Sale is 10%-30%. This means that customers can expect discounts ranging from 10% to 30% off the original prices of the products.

PayPal Analysts should be assigned the job for Western Union payment verifications and follow-up because they have the necessary expertise and knowledge of PayPal's payment systems and processes. They are likely to be familiar with the specific requirements and procedures involved in verifying and following up on Western Union payments. Annie Cheng, Kenneth Tse, and Derek Lee are individuals who may be part of the PayPal Analysts team and can handle these tasks effectively.

If the customer doesn't respond within 7 days under the new Problematic Order Page, the default solution for the returned parcel is to cancel the entire order. This means that the order will be completely canceled, and the customer will receive a refund for their purchase.

The correct answer is Oregon Warehouse address. Since the customer ordered from the US West Warehouse, it is logical to provide them with the address of the nearest warehouse, which is the Oregon Warehouse. This will ensure that the customer can easily return the parcel without any hassle.

The actual weight of the 620DMG-HS is 52g.

The default solution for missing stock under the new Problematic Order Page, if the customer doesn't respond within 7 days, is to cancel the missing item. This means that if the customer doesn't provide any response or alternative choice within the given time frame, the missing item will be removed from the order and the rest of the items will still be processed and shipped.

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The alternative solution of "Substitute" is not being offered to the customer on the email notification. This means that the customer is not being given the option to choose a substitute product in case the ordered item is missing from the stock.

The customer rejected the parcel because it appeared damaged upon delivery and couldn't provide any proof for the claim. Additionally, the tracking site shows that it was successfully delivered back to the warehouse, but there are no database notes confirming the delivery. This situation suggests that there may be a discrepancy or error in the tracking system, which needs to be investigated.

The Singapore Post EMS shipping method can be used for shipping glue because it is a reliable and efficient service provided by the Singapore Post. EMS stands for Express Mail Service, which ensures fast and secure delivery of items. Glue is a non-hazardous material that can be shipped using this method without any restrictions or special handling requirements. SingPost EMS also provides tracking and insurance options, making it an ideal choice for shipping valuable or important items like glue.