Knowledge Test - November 2015

1. (Topic: US West Battery Issue) What is the option provided to the customer if the battery is already a discontinued item?

If the battery is already a discontinued item, the option provided to the customer is to cancel the item. This means that the customer can choose to not purchase the battery and have the order cancelled.

Explanation

If the battery is already a discontinued item, the option provided to the customer is to cancel the item. This means that the customer can choose to not purchase the battery and have the order cancelled.

Submit

2. (Topic: US West Battery Issue) If the system will not allow you to cancel the item, just issue a refund for the cost of the item and assign it to OPO using the Assigned Job Tracker. Which tab in this tracker are you going to use?

The correct answer is 3PL Modification Tracker and 3PL Tracker. These tabs in the Assigned Job Tracker are used to handle issues related to third-party logistics (3PL). In this scenario, since the system does not allow cancellation of the item, a refund needs to be issued. The 3PL Modification Tracker can be used to track and manage any modifications or changes needed in the 3PL process, while the 3PL Tracker is used to monitor the overall progress and status of the 3PL operations.

Explanation

The correct answer is 3PL Modification Tracker and 3PL Tracker. These tabs in the Assigned Job Tracker are used to handle issues related to third-party logistics (3PL). In this scenario, since the system does not allow cancellation of the item, a refund needs to be issued. The 3PL Modification Tracker can be used to track and manage any modifications or changes needed in the 3PL process, while the 3PL Tracker is used to monitor the overall progress and status of the 3PL operations.

Submit

4. What is the reason for the delayed orders in our Hong Kong warehouse?

High volume of orders

Warehouse relocation

Shipping courier issues

Equipment failure

The reason for the delayed orders in our Hong Kong warehouse is warehouse relocation. This means that the warehouse is in the process of moving to a new location, which can cause disruptions and delays in fulfilling orders.

Explanation

The reason for the delayed orders in our Hong Kong warehouse is warehouse relocation. This means that the warehouse is in the process of moving to a new location, which can cause disruptions and delays in fulfilling orders.

5. Which particular region is serviceable by Aramex?

Southeast Asia

Middle East

East Asia

South Asia

Aramex is a logistics and transportation company based in the Middle East. They primarily operate in this region, providing their services to various countries in the Middle East. Therefore, the correct answer is Middle East.

Explanation

Aramex is a logistics and transportation company based in the Middle East. They primarily operate in this region, providing their services to various countries in the Middle East. Therefore, the correct answer is Middle East.

6. True or False. (Topic: US West Battery Issue) For customers opting for split order and is allowable by the system and the warehouse, customers are required to settle the shipping cost of the copy order.

True

False

Customers opting for split orders are not required to settle the shipping cost of the copy order.

Explanation

Customers opting for split orders are not required to settle the shipping cost of the copy order.

7. What is the transit time of the new shipping method, Aramex?

3 to 10 calendar days

3 to 10 business days

3 to 8 calendar days

3 to 8 business days

The correct answer is 3 to 8 calendar days. This means that the transit time for the new shipping method, Aramex, is between 3 and 8 days, including weekends and holidays. It does not specify whether these are business days or not, so it includes all days of the week.

Explanation

The correct answer is 3 to 8 calendar days. This means that the transit time for the new shipping method, Aramex, is between 3 and 8 days, including weekends and holidays. It does not specify whether these are business days or not, so it includes all days of the week.

8. True or False. The following items are prohibited by Aramex: batteries that are less than 100watts /hr, glue and Airsoft.

True

False

The correct answer is False. This means that the statement "The following items are prohibited by Aramex: batteries that are less than 100 watts/hr, glue, and Airsoft" is not true. Aramex does not prohibit these items.

Explanation

The correct answer is False. This means that the statement "The following items are prohibited by Aramex: batteries that are less than 100 watts/hr, glue, and Airsoft" is not true. Aramex does not prohibit these items.

9. For cancellation of orders from HK warehouse, if the order is in PRINTED status but there's already a tracking number, how will you process the request?

CS can cancel the order directly and advise the customer about the cancellation.

CS should assign job and advise the customer that we should wait for the warehouse confirmation regarding the cancellation request.

CS should add hold order item to notify the warehouse about the cancellation request and advise the customer that we need the confirmation from the warehouse before we can cancel the order

Advise the customer that cancellation of the order is no longer allowed as the item has already issued with a tracking number.

CS can cancel the order directly and advise the customer about the cancellation. This is because the order is in PRINTED status, which means it has not been shipped yet. Even though there is already a tracking number, it is possible that the item has not been handed over to the shipping carrier. Therefore, CS can cancel the order and inform the customer about the cancellation.

Explanation

CS can cancel the order directly and advise the customer about the cancellation. This is because the order is in PRINTED status, which means it has not been shipped yet. Even though there is already a tracking number, it is possible that the item has not been handed over to the shipping carrier. Therefore, CS can cancel the order and inform the customer about the cancellation.

10. Who is responsible in confirming a missing item claim for items that are less than $100 with NO valid postage receipt?

RMA Specialist

Supervisor

Product Specialist

Team Leader

The RMA Specialist is responsible for confirming a missing item claim for items that are less than $100 with no valid postage receipt. This role is specifically designated to handle returns and exchanges, including investigating and resolving any issues related to missing items. They have the expertise and knowledge to handle such claims efficiently and effectively.

Explanation

The RMA Specialist is responsible for confirming a missing item claim for items that are less than $100 with no valid postage receipt. This role is specifically designated to handle returns and exchanges, including investigating and resolving any issues related to missing items. They have the expertise and knowledge to handle such claims efficiently and effectively.