Knowledge Test - November 2015

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| By Michmimay
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Michmimay
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Quizzes Created: 1 | Total Attempts: 92
| Attempts: 92
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  • 1/10 Questions

    (Topic: US West Battery Issue) What is the option provided to the customer if the battery is already a discontinued item?

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About This Quiz

This test will measure how much you know about Hobbyking processes and updates. While taking the exam, you are only allowed to browse the Hobbyking. Com website. You will only be given 10 minutes to answer all the questions. So do your best and good luck!

Knowledge Test - November 2015 - Quiz

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  • 2. 

    (Topic: US West Battery Issue) If the system will not allow you to cancel the item, just issue a refund for the cost of the item and assign it to OPO using the Assigned Job Tracker. Which tab in this tracker are you going to use?

    Explanation
    The correct answer is 3PL Modification Tracker and 3PL Tracker. These tabs in the Assigned Job Tracker are used to handle issues related to third-party logistics (3PL). In this scenario, since the system does not allow cancellation of the item, a refund needs to be issued. The 3PL Modification Tracker can be used to track and manage any modifications or changes needed in the 3PL process, while the 3PL Tracker is used to monitor the overall progress and status of the 3PL operations.

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  • 3. 

    Who is the newly promoted RMA specialist?

    Explanation
    The newly promoted RMA specialist is Jovy Galang.

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  • 4. 

    What is the reason for the delayed orders in our Hong Kong warehouse?

    • High volume of orders

    • Warehouse relocation

    • Shipping courier issues

    • Equipment failure

    Correct Answer
    A. Warehouse relocation
    Explanation
    The reason for the delayed orders in our Hong Kong warehouse is warehouse relocation. This means that the warehouse is in the process of moving to a new location, which can cause disruptions and delays in fulfilling orders.

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  • 5. 

    Which particular region is serviceable by Aramex?

    • Southeast Asia

    • Middle East

    • East Asia

    • South Asia

    Correct Answer
    A. Middle East
    Explanation
    Aramex is a logistics and transportation company based in the Middle East. They primarily operate in this region, providing their services to various countries in the Middle East. Therefore, the correct answer is Middle East.

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  • 6. 

    True or False. (Topic: US West Battery Issue) For customers opting for  split order and is allowable by the system and the warehouse, customers are required to settle the shipping cost of the copy order.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Customers opting for split orders are not required to settle the shipping cost of the copy order.

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  • 7. 

    What is the transit time of the new shipping method, Aramex?

    • 3 to 10 calendar days

    • 3 to 10 business days

    • 3 to 8 calendar days

    • 3 to 8 business days

    Correct Answer
    A. 3 to 8 calendar days
    Explanation
    The correct answer is 3 to 8 calendar days. This means that the transit time for the new shipping method, Aramex, is between 3 and 8 days, including weekends and holidays. It does not specify whether these are business days or not, so it includes all days of the week.

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  • 8. 

    True or False. The following items are prohibited by Aramex: batteries that are less than 100watts /hr, glue and Airsoft.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The correct answer is False. This means that the statement "The following items are prohibited by Aramex: batteries that are less than 100 watts/hr, glue, and Airsoft" is not true. Aramex does not prohibit these items.

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  • 9. 

    For cancellation of orders from HK warehouse, if the order is in PRINTED status but there’s already a tracking number, how will you process the request?

    • CS can cancel the order directly and advise the customer about the cancellation.

    • CS should assign job and advise the customer that we should wait for the warehouse confirmation regarding the cancellation request.

    • CS should add hold order item to notify the warehouse about the cancellation request and advise the customer that we need the confirmation from the warehouse before we can cancel the order

    • Advise the customer that cancellation of the order is no longer allowed as the item has already issued with a tracking number.

    Correct Answer
    A. CS can cancel the order directly and advise the customer about the cancellation.
    Explanation
    CS can cancel the order directly and advise the customer about the cancellation. This is because the order is in PRINTED status, which means it has not been shipped yet. Even though there is already a tracking number, it is possible that the item has not been handed over to the shipping carrier. Therefore, CS can cancel the order and inform the customer about the cancellation.

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  • 10. 

    Who is responsible in confirming a  missing item claim for items that are less than $100 with NO valid postage receipt?

    • RMA Specialist

    • Supervisor

    • Product Specialist

    • Team Leader

    Correct Answer
    A. RMA Specialist
    Explanation
    The RMA Specialist is responsible for confirming a missing item claim for items that are less than $100 with no valid postage receipt. This role is specifically designated to handle returns and exchanges, including investigating and resolving any issues related to missing items. They have the expertise and knowledge to handle such claims efficiently and effectively.

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  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Nov 16, 2015
    Quiz Created by
    Michmimay
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