3 to 10 calendar days
3 to 10 business days
3 to 8 calendar days
3 to 8 business days
High volume of orders
Shipping courier issues
CS can cancel the order directly and advise the customer about the cancellation.
CS should assign job and advise the customer that we should wait for the warehouse confirmation regarding the cancellation request.
CS should add hold order item to notify the warehouse about the cancellation request and advise the customer that we need the confirmation from the warehouse before we can cancel the order
Advise the customer that cancellation of the order is no longer allowed as the item has already issued with a tracking number.