Knowledge Test - November 2015
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What is the transit time of the new shipping method, Aramex?
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3 to 10 calendar days
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3 to 10 business days
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3 to 8 calendar days
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3 to 8 business days
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This test will measure how much you know about Hobbyking processes and updates. While taking the exam, you are only allowed to browse the Hobbyking. Com website. You will only be given 10 minutes to answer all the questions. So do your best and good luck!
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- 2.
Which particular region is serviceable by Aramex?
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Southeast Asia
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Middle East
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East Asia
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South Asia
Correct Answer
A. Middle EastExplanation
Aramex is a logistics and transportation company based in the Middle East. They primarily operate in this region, providing their services to various countries in the Middle East. Therefore, the correct answer is Middle East.Rate this question:
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- 3.
(Topic: US West Battery Issue) What is the option provided to the customer if the battery is already a discontinued item?
Correct Answer
Cancel Item
cancel item
item cancel
cancelling itemExplanation
If the battery is already a discontinued item, the option provided to the customer is to cancel the item. This means that the customer can choose to not purchase the battery and have the order cancelled.Rate this question:
- 4.
True or False. (Topic: US West Battery Issue) For customers opting for split order and is allowable by the system and the warehouse, customers are required to settle the shipping cost of the copy order.
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True
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False
Correct Answer
A. FalseExplanation
Customers opting for split orders are not required to settle the shipping cost of the copy order.Rate this question:
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- 5.
(Topic: US West Battery Issue) If the system will not allow you to cancel the item, just issue a refund for the cost of the item and assign it to OPO using the Assigned Job Tracker. Which tab in this tracker are you going to use?
Correct Answer
3PL Modification Tracke
3PL TrackerExplanation
The correct answer is 3PL Modification Tracker and 3PL Tracker. These tabs in the Assigned Job Tracker are used to handle issues related to third-party logistics (3PL). In this scenario, since the system does not allow cancellation of the item, a refund needs to be issued. The 3PL Modification Tracker can be used to track and manage any modifications or changes needed in the 3PL process, while the 3PL Tracker is used to monitor the overall progress and status of the 3PL operations.Rate this question:
- 6.
What is the reason for the delayed orders in our Hong Kong warehouse?
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High volume of orders
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Warehouse relocation
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Shipping courier issues
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Equipment failure
Correct Answer
A. Warehouse relocationExplanation
The reason for the delayed orders in our Hong Kong warehouse is warehouse relocation. This means that the warehouse is in the process of moving to a new location, which can cause disruptions and delays in fulfilling orders.Rate this question:
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- 7.
Who is the newly promoted RMA specialist?
Correct Answer
Jovy Galang
JovyExplanation
The newly promoted RMA specialist is Jovy Galang.Rate this question:
- 8.
True or False. The following items are prohibited by Aramex: batteries that are less than 100watts /hr, glue and Airsoft.
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True
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False
Correct Answer
A. FalseExplanation
The correct answer is False. This means that the statement "The following items are prohibited by Aramex: batteries that are less than 100 watts/hr, glue, and Airsoft" is not true. Aramex does not prohibit these items.Rate this question:
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- 9.
Who is responsible in confirming a missing item claim for items that are less than $100 with NO valid postage receipt?
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RMA Specialist
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Supervisor
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Product Specialist
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Team Leader
Correct Answer
A. RMA SpecialistExplanation
The RMA Specialist is responsible for confirming a missing item claim for items that are less than $100 with no valid postage receipt. This role is specifically designated to handle returns and exchanges, including investigating and resolving any issues related to missing items. They have the expertise and knowledge to handle such claims efficiently and effectively.Rate this question:
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- 10.
For cancellation of orders from HK warehouse, if the order is in PRINTED status but there’s already a tracking number, how will you process the request?
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CS can cancel the order directly and advise the customer about the cancellation.
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CS should assign job and advise the customer that we should wait for the warehouse confirmation regarding the cancellation request.
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CS should add hold order item to notify the warehouse about the cancellation request and advise the customer that we need the confirmation from the warehouse before we can cancel the order
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Advise the customer that cancellation of the order is no longer allowed as the item has already issued with a tracking number.
Correct Answer
A. CS can cancel the order directly and advise the customer about the cancellation.Explanation
CS can cancel the order directly and advise the customer about the cancellation. This is because the order is in PRINTED status, which means it has not been shipped yet. Even though there is already a tracking number, it is possible that the item has not been handed over to the shipping carrier. Therefore, CS can cancel the order and inform the customer about the cancellation.Rate this question:
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Current Version
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Mar 21, 2023Quiz Edited by
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Nov 16, 2015Quiz Created by
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