Knowledge Test - November 2015
This test will measure how much you know about Hobbyking processes and updates. While taking the exam, you are only allowed to browse the Hobbyking. Com website. You will only be given 10 minutes to answer all the questions. So do your best and good luck!
- 1.What is the transit time of the new shipping method, Aramex?
- A.
3 to 10 calendar days
- B.
3 to 10 business days
- C.
3 to 8 calendar days
- D.
3 to 8 business days
- 2.Which particular region is serviceable by Aramex?
- A.
Southeast Asia
- B.
Middle East
- C.
East Asia
- D.
South Asia
- 3.(Topic: US West Battery Issue) What is the option provided to the customer if the battery is already a discontinued item?
- 4.True or False. (Topic: US West Battery Issue) For customers opting for split order and is allowable by the system and the warehouse, customers are required to settle the shipping cost of the copy order.
- A.
True
- B.
False
- 5.(Topic: US West Battery Issue) If the system will not allow you to cancel the item, just issue a refund for the cost of the item and assign it to OPO using the Assigned Job Tracker. Which tab in this tracker are you going to use?
- 6.What is the reason for the delayed orders in our Hong Kong warehouse?
- A.
High volume of orders
- B.
Warehouse relocation
- C.
Shipping courier issues
- D.
Equipment failure
- 7.Who is the newly promoted RMA specialist?
- 8.True or False. The following items are prohibited by Aramex: batteries that are less than 100watts /hr, glue and Airsoft.
- A.
True
- B.
False
- 9.Who is responsible in confirming a missing item claim for items that are less than $100 with NO valid postage receipt?
- A.
RMA Specialist
- B.
Supervisor
- C.
Product Specialist
- D.
Team Leader
- 10.For cancellation of orders from HK warehouse, if the order is in PRINTED status but there’s already a tracking number, how will you process the request?
- A.
CS can cancel the order directly and advise the customer about the cancellation.
- B.
CS should assign job and advise the customer that we should wait for the warehouse confirmation regarding the cancellation request.
- C.
CS should add hold order item to notify the warehouse about the cancellation request and advise the customer that we need the confirmation from the warehouse before we can cancel the order
- D.
Advise the customer that cancellation of the order is no longer allowed as the item has already issued with a tracking number.
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