Prices And Topping Up
Before you start make sure that you've taken the Intro Quiz, otherwise we can't give you your rewards for completing this quiz. Anyway relax and have fun, it'll only take about 10 minutes. This is a third Bronze quiz.
Put the name you want on your certificate in the Name box and put your giffgaff member name in the other one, otherwise we won't know who took it. Good luck.
- 1.
How much does it cost to access the giffgaff top up page (https://giffgaff.com/buy) if you do not have a goodybag?
- A.
Nothing
- B.
20p for the first 20mb and then 20p per mb
- C.
2p per mb
Correct Answer
A. NothingExplanation
Any page that you might have to visit on giffgaff in order to top up or buy a goodybag is zero rated by
us. This means that it's free to access so that if you ever get caught out you can always access it
to top up again.
Note that it is not free to access the community, this is because it pulls data from other sites which we don't zero rate.Rate this question:
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- 2.
Which parts of the giffgaff site can you access without it using up any of your internet allowance?
- A.
The top up pages
- B.
The community
- C.
Any part of the site
Correct Answer
A. The top up pagesExplanation
Any part of the site that starts with "giffgaff.com" is free to access so that you never get caught with your trousers down if you run out of credit. The community (community.giffgaff.com) however isn't free because it often pulls data from other websites so it would be impossible to do.Rate this question:
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- 3.
Which of these methods will not allow a member to find their recommended plan in the middle of the month?
- A.
Use smoke signals and we'll get back to them
- B.
Text the word "plan" to 43430
- C.
Text the word "plan" to 43431
Correct Answer
A. Use smoke signals and we'll get back to themExplanation
We send a recommended plan to members every month, but if you want to check up in the middle of the month just text "plan" to 43430 and we'll text it over to you.Rate this question:
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- 4.
What is a member's recommended plan?
- A.
A personalised plan based off a member's usage for using giffgaff in the cheapest way
- B.
Our sister company garrgaff's name for their seafaring voyage plans
Correct Answer
A. A personalised plan based off a member's usage for using giffgaff in the cheapest wayExplanation
Every month we go over how much each member used their phones over the last month and then send them a recommendation for the goodybag or pay as you go rates that they should choose to use giffgaff as cheaply as possible.Rate this question:
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- 5.
If a member asks the following question, what have they probably done? "I've topped up £15, but I haven't received my minutes, internet or texts"
- A.
They have probably just topped up with credit and so they need to be told how to buy a goodybag from credit
- B.
They have bought the wrong goodybag
Correct Answer
A. They have probably just topped up with credit and so they need to be told how to buy a goodybag from creditExplanation
It's a fairly common mistake for members who aren't used to the way that giffgaff do things to assume that topping up with credit is the same as buying a goodybag. You need to carefully explain step by step how to buy a goodybag using credit.Rate this question:
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- 6.
How do you buy a goodybag by using credit?
- A.
Just top up the amount that the goodybag is worth and you'll be given the bundle in addition to your credit
- B.
Put a goodybag in your basket as if you were buying one normally and select "exchange airtime credit" when prompted to
- C.
Raise a case with an agent and they will do it for you
Correct Answer
B. Put a goodybag in your basket as if you were buying one normally and select "exchange airtime credit" when prompted toExplanation
Sometimes new members aren't sure of the difference between a goodybag and credit, so make sure you explain clearly if they seem confused.Rate this question:
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- 7.
Which of these would never cause your internet to be blocked?
- A.
Exceeding 1 gigabyte per hour of usage
- B.
Tethering your phone while on a £18 goodybag
- C.
Downloading things on your phone specifically to then transfer to your computer
- D.
Using your £18 goodybag in your iPad
Correct Answer
A. Exceeding 1 gigabyte per hour of usageExplanation
We will never bar anyone's internet for exceeding 1gb per hour. This is only used by us as an indicator to check up on them. If they are using their internet properly then we're happy to let them carry on.Rate this question:
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- 8.
You have a £18 goodybag and use your phone to download 1.5 gigabytes of music and films to your phone within an hour so that you can watch and listen to them on the train later. Do you risk having your internet barred by giffgaff?
- A.
Yes
- B.
No
Correct Answer
B. NoExplanation
Since your downloads were going to be used on your phone your usage is perfectly fine and you don't risk your internet being barred. We will never bar anyone's internet for exceeding any amount within any time frame.Rate this question:
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- 9.
How often do you have to buy credit or a goodybag to have free giffgaff to giffgaff calls and texts?
- A.
Once every 3 months
- B.
Once every 6 months
- C.
You must have an active goodybag
- D.
Once, all you need is an active account
Correct Answer
A. Once every 3 monthsExplanation
To qualify you need to buy something with giffgaff every three months. Using existing credit to buy a goodybag does not count.Rate this question:
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- 10.
How long does a free giffgaff to giffgaff call last for?
- A.
60 minutes
- B.
As long as the call lasts
- C.
3.1415 minutes
Correct Answer
A. 60 minutesExplanation
I have an irrational love for pie.
If a giffgaff to giffgaff call goes over 60 minutes it starts to be charged as if it were a normal call, so if your call goes over 59 minutes just hang up and dial again.Rate this question:
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- 11.
How long are you charged for if a call to a non giffgaff member lasts 12 seconds?
- A.
For 12 seconds (2p)
- B.
For 1 minute (10p)
Correct Answer
B. For 1 minute (10p)Explanation
All calls that last between 0 and 60 seconds are charged as if they were a minute long, so it will cost you 10p.Rate this question:
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- 12.
How long are you charged for if a call to a non giffgaff member lasts 90 seconds?
- A.
For two minutes (20p)
- B.
For 1 minute and 30 seconds (15p)
Correct Answer
B. For 1 minute and 30 seconds (15p)Explanation
While calls that last under a minute all cost the price of one minute any calls over a minute are charged incrementally by the second.Rate this question:
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- 13.
What does "roaming" mean?
- A.
Calling from the UK to a foreign country
- B.
Using the giffgaff service from another country
Correct Answer
B. Using the giffgaff service from another countryExplanation
Roaming means that you are abroad and trying to use giffgaff. Don't get confused between this and international calling which is calling from the UK to elsewhere.Rate this question:
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- 14.
If you have a £10 goodybag, but have used all of your internet allowance, how much will it cost you in credit to continue using your internet?
- A.
20p per day
- B.
2p per megabyte
- C.
20p per megabyte
Correct Answer
B. 2p per megabyteExplanation
While the normal pay as you go rate for internet is 20p for the first 20mb and then 20p for each
subsequent mb that day we have a special rate for expired goodybags. It will only cost you 2p for
every mb that you use after your goodybag expires.Rate this question:
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- 15.
If you have no goodybag, how much will it cost you to use 12 megabytes of internet in one day?
- A.
20p
- B.
12p
- C.
24p
Correct Answer
A. 20pExplanation
If you are using pay as you go rates and do not have any goodybag then the you will be charged 20p for up to 20 mb. Every mb after 20 mb will cost you 20p each.Rate this question:
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- 16.
How much does it cost to call the non emergency police number 101?
- A.
Nothing, it is free
- B.
15p
- C.
10p
Correct Answer
B. 15pExplanation
The police require us to charge for this number in order to reduce the amount of unnecessary calls that they receive. The emergency numbers (999, 112 etc) and the NHS 111 Service are all completely free.Rate this question:
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- 17.
How much does it cost to use 1 megabyte of internet if you're on holiday in Greece?
- A.
20p
- B.
19p
- C.
£5
Correct Answer
B. 19pExplanation
The prices to roam in the EU and selected countries are cheaper than the rest of the world. When someone asks what the price in a specific country is make sure that you're giving the right price by checking http://giffgaff.com/index/pricingRate this question:
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- 18.
How much does it cost to receive a call on your giffgaff phone if you're in South Africa?
- A.
£1 per minute
- B.
Nothing, it is free
- C.
7p per minute
Correct Answer
A. £1 per minuteExplanation
It costs to receive a call while abroad. It is quite cheap in the EU and in selected countries, but it costs more outside of those countries. Make sure you give the correct price when asked about a specific country by checking http://giffgaff.com/index/pricingRate this question:
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- 19.
Which of these numbers is free to call?
- A.
0808
- B.
0870
- C.
0843
- D.
0845
Correct Answer
A. 0808Explanation
We believe that a free number should be just that, so all 0800, 0808 and 0500 numbers really are free. The rest all charge us for being called, but often if you search around on the internet you can find a free alternative to them, so it's worth having a look.Rate this question:
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- 20.
Which of these prices is incorrect for a member who does not have a goodybag?
- A.
10p for a call to an O2 mobile in the UK
- B.
6p for a text to a Vodafone mobile in the UK
- C.
16p for a call to a mobile in Greece
- D.
12p for a call to 0800
Correct Answer(s)
C. 16p for a call to a mobile in Greece
D. 12p for a call to 0800Explanation
0800 numbers are free on giffgaff. It's important to be able to accurately give the prices for various calls, so if in doubt check http://giffgaff.com/index/pricingRate this question:
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- 21.
Your friend who is on giffgaff is in Morocco and he is sending an MMS to your other friend in Belgium who is using a local network. How much does it cost him?
- A.
16p
- B.
24p
- C.
12p
- D.
£1.50
Correct Answer
B. 24pExplanation
While it would normally cost 16p to send an MMS from Morocco to the UK, it costs more to send it to a non UK mobile.Rate this question:
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- 22.
Your friend has just topped up with a £10 goodybag. How much would it cost her to check her voicemail?
- A.
8p/call
- B.
6p/minute
- C.
Nothing, it is included in free giffgaff to giffgaff calls
- D.
Nothing, it is charged to her goodybag bundle minutes
Correct Answer
D. Nothing, it is charged to her goodybag bundle minutesExplanation
Voicemail is covered by your goodybag. A call to 443 costs 1 minute allowance per call.Rate this question:
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- 23.
How much does it cost to send a text to Canada?
- A.
8p
- B.
16p
- C.
20p
Correct Answer
A. 8pExplanation
There are several different international rates. There is one for calling the EU and other selected countries, one for calling the USA or Canada and a third for everywhere else. Make sure that you have the right rates when you're advising them.
It's a lot more helpful to give the member the exact price when they ask as the pricing page can be quite confusing if you're not used to it. Don't just give a link to http://giffgaff.com/index/pricingRate this question:
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- 24.
How much does it cost to receive a call if you were on the Isle of Man?
- A.
Nothing
- B.
4p/minute
- C.
£1/minute
Correct Answer
B. 4p/minuteExplanation
The Isle of Man, Jersey, Guernsey, Gibraltar and various other states, countries and islands are charged under the EU roaming rate. Make sure that you check the right section if you're asked about it.Rate this question:
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- 25.
You have a £10 goodybag. Which of these could cause you to have your internet blocked?
- A.
None of these options
- B.
Putting your SIM in a tablet
- C.
Setting up a wireless hotspot on your phone and letting your friends connect to it on their phones
- D.
Setting up a wireless hotspot on your phone and connecting to it on your laptop
Correct Answer
A. None of these optionsExplanation
Tethering or using your giffgaff SIM for any device is absolutely fine on a limited internet goodybag, gigabag or pay as you go credit. You cannot do any of these on an unlimited internet goodybag however.Rate this question:
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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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May 02, 2023Quiz Edited by
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May 17, 2013Quiz Created by
Giffgaff
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