Pop Quiz: Text Settings To 2020
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Ragnar the Unsteady is trying to find the specific link to the calls not working sub form of the ask an agent page. He already has most of it, but needs a bit more. Help him by completing the URL. https://giffgaff.com/support/ask/_____
This is a pop quiz. That means that it goes over stuff that has been in previous quizzes as a recap and to help you keep up to date with things that might have changed. This particular quiz is for every Approved Helper to take, regardless of the tier they're currently on.
The pop quiz is expired. You can still See moretake it, but you won't get payback for it any more.
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- 2.
How many days should Rolf the Retired have to wait for his adult content bar to be removed? Write your answer as the number of full days, so for 3 days just write "3".
Explanation
It takes up to 24 hours to remove an adult content bar, but usually it's a lot quicker.Rate this question:
- 3.
Balenor the Baleful has an iPhone and wants to update his settings. Why might installing them manually not be a good idea?
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Because he cannot update the proxy settings manually.
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There be dragons there.
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Balenor has a phobia of doing manual work.
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Fruitcake
Correct Answer
A. Because he cannot update the proxy settings manually.Explanation
iPhones are weird in this respect; users cannot update the proxy settings manually. It's a good idea to have the correct proxy settings, so installing your settings by updating software or by visiting giff.ly/iphonesettings is best.Rate this question:
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- 4.
Is this answer correct? Question: How do I get the internet settings on my iPhone? Answer: Hi there, just text the word "settings" to 2020 and it will install the settings for you. Good luck.
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Looks fine to me
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Nope, that's wrong.
Correct Answer
A. Nope, that's wrong.Explanation
Text "settings" to 2020 is no longer ever a correct answer for any phone. In the next few weeks 2020 will no longer send any settings.Rate this question:
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- 5.
Why is this answer incorrect / incomplete? Question: What are the internet settings for my HTC One Mini? I know how to install them, I just need to know what they are. Answer: The username is "giffgaff", the APN is "giffgaff.com" and the password is blank. Good luck.
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They should have mentioned the proxy settings
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They should have told them to text settings to 2020
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The username should be "vertigo"
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Every answer should include a fruit cake recipe
Correct Answer
A. They should have mentioned the proxy settingsExplanation
It's very important to include the proxy setting. The proxy field should be blank, otherwise they might have problems later on when we make changes in the future.Rate this question:
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- 6.
Is this answer correct? Question: How do I get the internet settings on my Samsung? Answer: Hi there, just text the word "settings" to 2020 and it will install the settings for you. Good luck.
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Looks all good from here captain
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Avast, 'tis as wrong as flying the main sail during a gale
Correct Answer
A. Avast, 'tis as wrong as flying the main sail during a galeExplanation
Texting "settings" to 2020 is no longer ever a correct answer. We will turn the system off entirely from 23rd April, so it's important to give advice that actually works.Rate this question:
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- 7.
Isgerd the Bearded is installing internet settings, what should she put in the proxy field?
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Nothing, it should be blank.
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82.132.254.1
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8080
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Giffgaff
Correct Answer
A. Nothing, it should be blank.Explanation
The proxy (not the MMS proxy) should always be blank. This is important as in the future we will be introducing changes that mean that members with the proxy field filled in may have a few problems. The proxy field can't be edited manually on iPhones, so you will have to update it through the app.Rate this question:
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- 8.
In the coming weeks, which of these phones will receive settings by texting "settings" to 2020? Tick all that apply.
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IPhone 5s.
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Nexus 5.
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Nokia Lumia 520.
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Nokia 3310.
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Samsung S3.
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None of these phones.
Correct Answer
A. None of these phones.Explanation
Texting "settings" to 2020 will no longer be a correct answer. In the next few weeks we will be turning off the 2020 system entirely.Rate this question:
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- 9.
Are these the correct internet APN settings for an iPhone? Username: "vertigo" APN: "giffgaff.com" Password: [Leave blank] Proxy: [Leave blank]
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No.
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Yes.
Correct Answer
A. No.Explanation
We're changing the iPhone settings back to the same as every other phone. This is to streamline it and make it less complicated. Don't worry if people still have "vertigo", but going forward "giffgaff" is the best thing to advise.Rate this question:
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- 10.
It takes up to 5 working days for an adult content bar to be removed.
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True
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False
Correct Answer
A. FalseExplanation
It only takes 5 days if if had to be escalated to the tech team, but this is relatively rare. Usually it will be done in up to 24 hours, and often just a few minutes.Rate this question:
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- 11.
You can manually update the proxy setting on an iPhone manually
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True
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False
Correct Answer
A. FalseExplanation
For some reason iOS users can't manually update the proxy settings on their device. This means that it's best for them to update their settings by going to giff.ly/iphonesettings or by updating their phone's software.Rate this question:
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- 12.
Should you PM a member if you see them advising other members to text "settings" to 2020?
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Yes.
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No.
Correct Answer
A. No.Explanation
It's best to just report it to an educator and then post in the thread with the correct answer yourself. There will always be people who lag behind and haven't heard about the change yet, so it's best to let an educator handle it.Rate this question:
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- 13.
Which of these is the best answer? Yrsa the Well Meaning: "I've been incorrectly charged. How do I get my money back?"
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You'll need to talk to an agent. They'll be able to sort it out for you. Go to https://giffgaff.com/support/ask and they'll be able to help.
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You'll need to talk to an agent. They'll be able to sort it out for you. Go to https://giffgaff.com/support/ask/incorrect_balance and they'll be able to help.
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I'm sorry, we can't help with account problems. You need to ask an agent.
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I'm sorry to hear that you're having problems. This should help you get through it - http://www.bbc.co.uk/food/fruit_cake
Correct Answer
A. You'll need to talk to an agent. They'll be able to sort it out for you. Go to https://giffgaff.com/support/ask/incorrect_balance and they'll be able to help.Explanation
While giving the member the generic agent form link is the correct answer, giving them the specific link is better. Anything to shorten their journey is a good thing. Here is a good list of all the links - http://giff.ly/ggagentformsRate this question:
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- 14.
Which phones will soon get internet settings through software updates? Tick all that apply
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IPhone 5
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Samsung S4
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Samsung S5
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Nexus 5
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HTC One M8
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Xperia Z
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Nokia Lumia 1020
Correct Answer(s)
A. IPhone 5
A. Samsung S4
A. Samsung S5
A. Nexus 5
A. HTC One M8
A. Xperia Z
A. Nokia Lumia 1020Explanation
If a phone is getting the latest software updates then it will soon get the internet settings installed directly without a problem. Exciting yes? This won't be live for most phones for a little while, but it will be soon.Rate this question:
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- 15.
Bjorn the Viking is advising a member to ask an agent. Could his response be improved? Answer: You need to ask an agent about this I'm afraid. Members can't help you with this problems, but agents can. They'll be able to sort it out for you. Go to giffgaff.com/support/ask and they'll be able to help. Good luck.
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Looks about right from here.
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Needs a more specific link to the agents.
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More cowbell.
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He should try to be friendly.
Correct Answer
A. Needs a more specific link to the agents.Explanation
While giffgaff.com/support/ask is the correct link to the agent form, there are more specific links for the subforms. Part way through the form if you click "No I want to continue with my question" you will be taken to a specific sub form. Here are all of the links to the form - http://giff.ly/ggagentformsRate this question:
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- 16.
What is the correct username for the APN settings of an iPhone?
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Giffgaff
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Vertigo
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Giffgaff.com
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Fruitcake
Correct Answer
A. GiffgaffExplanation
It used to be vertigo, but we have changed it back to "giffgaff" now. It keeps it simple to use. Don't worry too much if you still have "vertigo" in your settings, but going forward this is best.Rate this question:
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- 17.
Swanhild the Assistant Boat Attendant is waiting for her adult content bar to be lifted so that she can buy that sweet new axe that was just brought out by Thor Thorsons "Thorsome" Online Axe Emporium. How long should it take to be lifted?
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Normally a few minutes, but up to 24 hours
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About 24 hours
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5 Working days
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7 Days
Correct Answer
A. Normally a few minutes, but up to 24 hoursExplanation
The adult content bar usually only takes a few minutes, but it can take up to 24 hours. If it takes over 24 hours then she needs to contact an agent.Rate this question:
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- 18.
If you see a member advising someone else to text "settings" to 2020, what should you do? Tick all that apply.
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Post the correct advice in the thread.
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Report the post to an educator
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PM the member to tell them that they are wrong
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Bake a victoria sponge
Correct Answer(s)
A. Post the correct advice in the thread.
A. Report the post to an educatorExplanation
It's best to let the educators do the educating (clue's in the names) so report it, but it's a good idea to post the correct answer as well. As far as cakes go it's cheesecake or nothing.Rate this question:
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- 19.
Which of these options are good for updating settings on an iPhone? Tick all that apply.
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Updating your operating system
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Installing settings manually
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Visiting giff.ly/iphonesettings over WiFi
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Texting settings to 2020
Correct Answer(s)
A. Updating your operating system
A. Visiting giff.ly/iphonesettings over WiFiExplanation
Coming soon most phones (especially newer ones) will install settings automatically through software updates. Exciting! This won't all be available immediately for every phone, but it's worth trying as a first try.Rate this question:
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- 20.
Freja the Axe Arranger is frustrated that her phone isn't working and so is being a bit rude on the community. Why should your post only try to solve her problem and calm her down? Tick all that apply.
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It's the helpers job to calm her down and solve her problem
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Because she has axes
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She will likely get more frustrated if you tell her to leave or to stop being rude
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Only the educators should talk to members for being rude. They do it behind the scenes.
Correct Answer(s)
A. It's the helpers job to calm her down and solve her problem
A. She will likely get more frustrated if you tell her to leave or to stop being rude
A. Only the educators should talk to members for being rude. They do it behind the scenes.Explanation
It's better to say nothing at all than to risk winding frustrated members up more. Hmm, I sound a bit like a primary school teacher saying that. Oh well, still wise words!Rate this question:
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- 21.
If a member is being rude or threatening to leave giffgaff which of these would be suitable to do?
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Try to solve their problem.
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Try calm them down.
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Tell them they can leave giffgaff if they aren't happy here.
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Tell them that you have reported their post.
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Report their post to an educator.
Correct Answer(s)
A. Try to solve their problem.
A. Try calm them down.
A. Report their post to an educator.Explanation
If a member is this frustrated then it's often giffgaff's fault, not theirs. It's not too unreasonable that they'd get angry or rude because of it. If you encounter members like this then your posts should only try to ease their frustration and to solve their problem. Anything else will make their frustration worse. It's better to post nothing at all than do that. They are of course free to leave giffgaff, but if they're posting looking for help it's really not helpful and can seem antagonistic to tell them to leave.Rate this question:
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- 22.
Which of these are not suitable ways to react to this question? Tick all that apply. Halfdan the Slightly Heavy: **bleep**ing **bleep**s. Don't just give me the same old bull poop. Stop parroting the same answers and actually answer my problem!!!My internet doesn't work and it's definitely not the settings!!!
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Just leave the thread
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"Well **bleep** you too you **bleep**er"
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"If you don't like giffgaff you can just leave"
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"I'm sorry that you're having problems. If your settings are fine then check to see if there is a mast issue in your area. Also double check that you have credit or a goodybag by checking your My giffgaff page. If there isn't a problem with either of those then let us know and we can work out what the problem is."
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Report the thread to an educator
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"I've reported your post to an educator"
Correct Answer(s)
A. "Well **bleep** you too you **bleep**er"
A. "If you don't like giffgaff you can just leave"
A. "I've reported your post to an educator"Explanation
Even if a member is angry, especially if a member is angry, we should still be giving them care and attention. If your reply isn't going to calm them down and get their problem sorted then it is best to post nothing at all. If you think that they're being rude then you can report it to an educator, but don't post that you've reported it. That can just exacerbate the problem.Rate this question:
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Quiz Review Timeline (Updated): Mar 22, 2023 +
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Current Version
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Mar 22, 2023Quiz Edited by
ProProfs Editorial Team -
Jan 14, 2014Quiz Created by
Giffgaff
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