Pop Quiz: Text Settings To 2020

10 Questions | Total Attempts: 1248

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Pop Quiz: Text Settings To 2020

This is a pop quiz. That means that it goes over stuff that has been in previous quizzes as a recap and to help you keep up to date with things that might have changed. This particular quiz is for every Approved Helper to take, regardless of the tier they're currently on. The pop quiz is expired. You can still take it, but you won't get payback for it any more.


Questions and Answers
  • 1. 
    In the coming weeks, which of these phones will receive settings by texting "settings" to 2020? Tick all that apply.
    • A. 

      IPhone 5s.

    • B. 

      Nexus 5.

    • C. 

      Nokia Lumia 520.

    • D. 

      Nokia 3310.

    • E. 

      Samsung S3.

    • F. 

      None of these phones.

  • 2. 
    Isgerd the Bearded is installing internet settings, what should she put in the proxy field?
    • A. 

      Nothing, it should be blank.

    • B. 

      82.132.254.1

    • C. 

      8080

    • D. 

      Giffgaff

  • 3. 
    Why is this answer incorrect / incomplete? Question: What are the internet settings for my HTC One Mini? I know how to install them, I just need to know what they are. Answer: The username is "giffgaff", the APN is "giffgaff.com" and the password is blank. Good luck.
    • A. 

      They should have mentioned the proxy settings

    • B. 

      They should have told them to text settings to 2020

    • C. 

      The username should be "vertigo"

    • D. 

      Every answer should include a fruit cake recipe

  • 4. 
    Is this answer correct? Question: How do I get the internet settings on my iPhone? Answer: Hi there, just text the word "settings" to 2020 and it will install the settings for you. Good luck.
    • A. 

      Looks fine to me

    • B. 

      Nope, that's wrong.

  • 5. 
    Is this answer correct? Question: How do I get the internet settings on my Samsung? Answer: Hi there, just text the word "settings" to 2020 and it will install the settings for you. Good luck.
    • A. 

      Looks all good from here captain

    • B. 

      Avast, 'tis as wrong as flying the main sail during a gale

  • 6. 
    Which of these is the best answer? Yrsa the Well Meaning: "I've been incorrectly charged. How do I get my money back?"
    • A. 

      You'll need to talk to an agent. They'll be able to sort it out for you. Go to https://giffgaff.com/support/ask and they'll be able to help.

    • B. 

      You'll need to talk to an agent. They'll be able to sort it out for you. Go to https://giffgaff.com/support/ask/incorrect_balance and they'll be able to help.

    • C. 

      I'm sorry, we can't help with account problems. You need to ask an agent.

    • D. 

      I'm sorry to hear that you're having problems. This should help you get through it - http://www.bbc.co.uk/food/fruit_cake

  • 7. 
    Which of these are not suitable ways to react to this question? Tick all that apply. Halfdan the Slightly Heavy: **bleep**ing **bleep**s. Don't just give me the same old bull poop. Stop parroting the same answers and actually answer my problem!!!My internet doesn't work and it's definitely not the settings!!!
    • A. 

      Just leave the thread

    • B. 

      "Well **bleep** you too you **bleep**er"

    • C. 

      "If you don't like giffgaff you can just leave"

    • D. 

      "I'm sorry that you're having problems. If your settings are fine then check to see if there is a mast issue in your area. Also double check that you have credit or a goodybag by checking your My giffgaff page. If there isn't a problem with either of those then let us know and we can work out what the problem is."

    • E. 

      Report the thread to an educator

    • F. 

      "I've reported your post to an educator"

  • 8. 
    Bjorn the Viking is advising a member to ask an agent. Could his response be improved? Answer: You need to ask an agent about this I'm afraid. Members can't help you with this problems, but agents can. They'll be able to sort it out for you. Go to giffgaff.com/support/ask and they'll be able to help. Good luck.
    • A. 

      Looks about right from here.

    • B. 

      Needs a more specific link to the agents.

    • C. 

      More cowbell.

    • D. 

      He should try to be friendly.

  • 9. 
    If a member is being rude or threatening to leave giffgaff which of these would be suitable to do?
    • A. 

      Try to solve their problem.

    • B. 

      Try calm them down.

    • C. 

      Tell them they can leave giffgaff if they aren't happy here.

    • D. 

      Tell them that you have reported their post.

    • E. 

      Report their post to an educator.

  • 10. 
    Ragnar the Unsteady is trying to find the specific link to the calls not working sub form of the ask an agent page. He already has most of it, but needs a bit more. Help him by completing the URL. https://giffgaff.com/support/ask/_____
  • 11. 
    Freja the Axe Arranger is frustrated that her phone isn't working and so is being a bit rude on the community. Why should your post only try to solve her problem and calm her down? Tick all that apply.
    • A. 

      It's the helpers job to calm her down and solve her problem

    • B. 

      Because she has axes

    • C. 

      She will likely get more frustrated if you tell her to leave or to stop being rude

    • D. 

      Only the educators should talk to members for being rude. They do it behind the scenes.

  • 12. 
    Swanhild the Assistant Boat Attendant is waiting for her adult content bar to be lifted so that she can buy that sweet new axe that was just brought out by Thor Thorsons "Thorsome" Online Axe Emporium. How long should it take to be lifted?
    • A. 

      Normally a few minutes, but up to 24 hours

    • B. 

      About 24 hours

    • C. 

      5 Working days

    • D. 

      7 Days

  • 13. 
    It takes up to 5 working days for an adult content bar to be removed.
    • A. 

      True

    • B. 

      False

  • 14. 
    How many days should Rolf the Retired have to wait for his adult content bar to be removed? Write your answer as the number of full days, so for 3 days just write "3".
  • 15. 
    Which of these options are good for updating settings on an iPhone? Tick all that apply.
    • A. 

      Updating your operating system

    • B. 

      Installing settings manually

    • C. 

      Visiting giff.ly/iphonesettings over WiFi

    • D. 

      Texting settings to 2020

  • 16. 
    Which phones will soon get internet settings through software updates? Tick all that apply
    • A. 

      IPhone 5

    • B. 

      Samsung S4

    • C. 

      Samsung S5

    • D. 

      Nexus 5

    • E. 

      HTC One M8

    • F. 

      Xperia Z

    • G. 

      Nokia Lumia 1020

  • 17. 
    What is the correct username for the APN settings of an iPhone?
    • A. 

      Giffgaff

    • B. 

      Vertigo

    • C. 

      Giffgaff.com

    • D. 

      Fruitcake

  • 18. 
    Are these the correct internet APN settings for an iPhone? Username: "vertigo" APN: "giffgaff.com" Password: [Leave blank] Proxy: [Leave blank]
    • A. 

      No.

    • B. 

      Yes.

  • 19. 
    Balenor the Baleful has an iPhone and wants to update his settings. Why might installing them manually not be a good idea?
    • A. 

      Because he cannot update the proxy settings manually.

    • B. 

      There be dragons there.

    • C. 

      Balenor has a phobia of doing manual work.

    • D. 

      Fruitcake

  • 20. 
    You can manually update the proxy setting on an iPhone manually
    • A. 

      True

    • B. 

      False

  • 21. 
    If you see a member advising someone else to text "settings" to 2020, what should you do? Tick all that apply.
    • A. 

      Post the correct advice in the thread.

    • B. 

      Report the post to an educator

    • C. 

      PM the member to tell them that they are wrong

    • D. 

      Bake a victoria sponge

  • 22. 
    Should you PM a member if you see them advising other members to text "settings" to 2020?
    • A. 

      Yes.

    • B. 

      No.

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