SBTV October 2014 Quiz
10 Questions
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Questions and Answers
- 1.A cashier’s only job is performing money transactions and promoting Home programs at the checkout.
- A.
True
- B.
False
- 2.As a Cashier, it’s not necessary to be familiar with the current flyer.
- A.
True
- B.
False
- 3.Making eye contact with your customer at the checkout helps create a bond with them and demonstrates a positive attitude.
- A.
True
- B.
False
- 4.A cashier should regularly:
- A.
Face and fill counter merchandise.
- B.
Clear extra clutter.
- C.
Wipe down surfaces.
- D.
All of the above
- 5.Putting extra care and effort into your appearance makes a big difference in how customers view you personally and professionally.
- A.
True
- B.
False
- 6.Manually counting inventory, even when automated systems are in place, helps detect any discrepancies.
- A.
True
- B.
False
- 7.Which of the following is a clue that a customer may be planning to shoplift in your store?
- A.
Nervous customer
- B.
Customers working in teams
- C.
Customer wearing baggy clothes
- D.
All of the above
- 8.Shoplifters tend to target stores with non-attentive staff.
- A.
True
- B.
False
- 9.When receiving a cash bill from a customer, it should be set on top of the register before handing out change.
- A.
True
- B.
False
- 10.If you suspect a customer is trying to return a stolen item, you should ask for your Manager’s assistance to work out possible issues.
- A.
True
- B.
False
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