SBTV October 2014 Quiz

10 Questions | Total Attempts: 285

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SBTV October 2014 Quiz


Questions and Answers
  • 1. 
    A cashier’s only job is performing money transactions and promoting Home programs at the checkout.
    • A. 

      True

    • B. 

      False

  • 2. 
    As a Cashier, it’s not necessary to be familiar with the current flyer.
    • A. 

      True

    • B. 

      False

  • 3. 
    Making eye contact with your customer at the checkout helps create a bond with them and demonstrates a positive attitude.
    • A. 

      True

    • B. 

      False

  • 4. 
    A cashier should regularly:
    • A. 

      Face and fill counter merchandise.

    • B. 

      Clear extra clutter.

    • C. 

      Wipe down surfaces.

    • D. 

      All of the above

  • 5. 
    Putting extra care and effort into your appearance makes a big difference in how customers view you personally and professionally.
    • A. 

      True

    • B. 

      False

  • 6. 
    Manually counting inventory, even when automated systems are in place, helps detect any discrepancies.
    • A. 

      True

    • B. 

      False

  • 7. 
    Which of the following is a clue that a customer may be planning to shoplift in your store?
    • A. 

      Nervous customer

    • B. 

      Customers working in teams

    • C. 

      Customer wearing baggy clothes

    • D. 

      All of the above

  • 8. 
    Shoplifters tend to target stores with non-attentive staff.
    • A. 

      True

    • B. 

      False

  • 9. 
    When receiving a cash bill from a customer, it should be set on top of the register before handing out change.
    • A. 

      True

    • B. 

      False

  • 10. 
    If you suspect a customer is trying to return a stolen item, you should ask for your Manager’s assistance to work out possible issues.
    • A. 

      True

    • B. 

      False