SBTV October 2014 Quiz

False. As a Cashier, it is necessary to be familiar with the current flyer so you can answer customer questions and recommend add on sales.

Making eye contact with the customer at the checkout is important because it helps establish a connection and rapport with them. It shows that you are attentive and engaged, which can make the customer feel valued and appreciated. Additionally, maintaining eye contact demonstrates a positive attitude, indicating that you are friendly and approachable. This can contribute to a positive customer experience and potentially lead to repeat business.

d. All of the above. A cashier should regularly face and fill counter merchandise, clear extra clutter, and wipe down surfaces.

Taking extra care and effort in one's appearance can have a significant impact on how customers perceive them both personally and professionally. When someone presents themselves well, it reflects positively on their professionalism, attention to detail, and overall competence. Customers are more likely to trust and have confidence in someone who appears well-groomed and put together. On the other hand, a disheveled or unkempt appearance may create doubt or a negative impression. Therefore, it is true that investing in one's appearance can make a substantial difference in how customers perceive them.

Manually counting inventory is necessary, even with automated systems, because it helps identify any discrepancies. Automated systems can sometimes have errors or glitches, and manual counts provide a way to verify the accuracy of the automated system. By comparing the manual count with the automated count, any discrepancies can be identified and addressed, ensuring that the inventory records are correct. Therefore, the statement is true.

d. All of the above. Nervous customers, customers working in teams, and customers wearing baggy clothes can be potential shoplifters.

Shoplifters tend to target stores with non-attentive staff because it provides them with an opportunity to steal without being caught or noticed easily. Non-attentive staff may not be vigilant in monitoring the store, checking for suspicious behavior, or maintaining a strong presence on the sales floor. This creates a favorable environment for shoplifters to carry out their illegal activities without much risk of being apprehended. Therefore, it is true that shoplifters are more likely to target stores with non-attentive staff.

Setting the cash bill on top of the register before handing out change is a recommended practice for several reasons. Firstly, it allows the cashier to verify the amount received from the customer and ensure that the correct change is given. Secondly, it helps to maintain an organized and efficient workflow by keeping the cash bill separate from the cash in the register. Lastly, placing the cash bill on top of the register prevents any confusion or mix-up with other bills or coins, reducing the chances of errors or discrepancies in the cash handling process.

If a customer is suspected of trying to return a stolen item, it is important to involve the manager to handle the situation appropriately. The manager can provide guidance on how to handle the situation, such as verifying the customer's claims and checking for any evidence of theft. By involving the manager, the store can ensure that the correct procedures are followed and any potential issues are addressed effectively.