Immediately credit compensation as customer requests
Kindly educate customer regarding our RMA policy terms and conditions
Ignore customer's request and close ticket
Reply to customer - thanks for co-operation and let him know, - next steps will be given after we get it here.
Close ticket, this information is useless.
Sort ticket to "General Enquiries"
No, we no need to update any details in rma trac
Yes, we need to update info regarding compensation in rma trac
Yes, we need to pull out order
No, we needn't pull out order
After we checked device, it’s working fine, we no need to tell, item was fully functional. We need to ship it back to customer. Also we need to double check with customer, what was the issue, since it's working fine here.
We no need to ship it back to customer.
We need to ask customer to pay shipping fee to Chinavasion.
Need to update status in rma
Product received in SZ-Authorized
Product received in HK-Authorized
Need to add model code,received accessories, quantity, order number
No need to add any information
Need to add only quantity, no need to add model code
We are sorry, we cannot help in this case, we ask customer to order another device.
We should provide full compensation fro the device.
We provide 10% of compensation for the device.
No need to add any details before item is repaired and ready for shipping
In this step, we need to update shipping address in trac system. Later on, once the item arrived to us for repair, we still need to re-check the address. Once we added address, we no need to change status in rma trac
We are not updating any details, shipping team is responsible for it
Cost of shipping a presumably faulty item back to Hong Kong or China: Paid by the customer, cannot be reimbursed.
Cost of shipping a presumably faulty item back to Hong Kong or China: Paid by Chinavasion, cannot be reimbursed.
Cost of shipping repaired item back to customer from China: paid by customer in full. In order to facilitate customs clearance, we will normally use DHL if applicable to send back the repaired item to you
Cost of shipping repaired item back to customer from China: paid by Chinavasion in full. In order to facilitate customs clearance, we will normally use Airmail and EMS if applicable to send back the repaired item to you
Need to kindly ask customer to close Paypal dispute, if any difficulty, - need to contact CS China team. Also we need to keep in mind - PP dispute should be closed before we ship repaired item back to the customer.
Simply ignore PP case
You need to contact Billing team and ask their help
Russia and Pakistan
China and Italy
Italy and Germany