Travel Sign Up Procedures

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| By Diventures
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Diventures
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Quizzes Created: 3 | Total Attempts: 230
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Travel Sign Up Procedures - Quiz


Procedures for signing a customer up for a trip in Encom, and the following procedures done by staff.


Questions and Answers
  • 1. 

    I can look up how much a single occupancy or non-diver price is for any trip and let any customer know.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    ALL trip prices are listed in the “Upcoming Trips” binder and are sorted by each specific trip.

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  • 2. 

    I can look up when deposit date, drop dates, full payment dates, ticketing dates, and trip meeting dates are for any trip and let any customer know.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    ALL trip prices are listed in the “Upcoming Trips” binder and are sorted by each specific trip.

    Rate this question:

  • 3. 

    While the customer is in the store hand them the DiVentures Trip Agreement to fill out and bring back.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Always have them fill out the Trip Agreement before they leave the store.

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  • 4. 

    The DiVentures Trip Agreement is located:

    • A.

      On the travel wall

    • B.

      In the service file cabinet

    • C.

      With SSI Student Folders

    • D.

      On the Shared Drive in the Travel Folder

    Correct Answer
    D. On the Shared Drive in the Travel Folder
    Explanation
    The DiVentures Trip Agreement is located on the Shared Drive in the Travel Folder.

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  • 5. 

    What documents/information are needed from all travelers?

    • A.

      Driver’s license, number of bags checking, and height and weight

    • B.

      Birth certificate, airline seat preference, and trip agreement

    • C.

      Passport copy, trip agreement, and shirt size

    • D.

      Trip agreement, wetsuit size, driver’s license

    Correct Answer
    C. Passport copy, trip agreement, and shirt size
    Explanation
    If customers sign up for a trip in the store have them fill out the trip agreement (which includes shirt size) on the spot and get a copy of their passport if they have it.

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  • 6. 

    Trip deposits are non-refundable, unless we can find someone to fill their spot

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    All trip deposits are non-refundable, unless we can find someone to take their spot, which is not always the case. We will do our best but it’s not guaranteed to the customer. This is why you should always recommend trip insurance.

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  • 7. 

    All trip prices are based on single occupancy

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    All trip prices are based on double occupancy divers. We do have prices for single occupancy and for non-divers as well.

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  • 8. 

    If travelers have traveled with us before we don’t need them to fill out a new Trip Agreement

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Travelers need to fill out a new Trip Agreement for every trip they go on. If they have traveled with us before we don’t need a new copy of their passport.

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  • 9. 

    When someone puts down a deposit for a trip, email the following staff:

    • A.

      Ali, Darcy and Leslie

    • B.

      Mark and Dean

    • C.

      Sarah and Darcy

    • D.

      Mark Haggart and Don Peterson

    Correct Answer
    A. Ali, Darcy and Leslie
    Explanation
    Even if one or all are currently in your building, please email Ali, Darcy and Leslie for every new trip sign up!

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  • 10. 

    When someone puts down a deposit for a trip, email the following information:

    • A.

      What trip they signed up for

    • B.

      If they need a roommate

    • C.

      How many bags they plan to take

    • D.

      If they are a single occupant or double occupant

    • E.

      What gear they already have

    • F.

      What gear they will need to rent

    • G.

      If they are a diver or non-diver

    • H.

      If you have their trip documents and where they are located

    • I.

      If they can make the pre-trip meeting

    • J.

      How much money they put down on the trip

    Correct Answer(s)
    A. What trip they signed up for
    B. If they need a roommate
    D. If they are a single occupant or double occupant
    G. If they are a diver or non-diver
    H. If you have their trip documents and where they are located
    J. How much money they put down on the trip
    Explanation
    The correct answer includes the essential information that should be included in the email when someone puts down a deposit for a trip. It covers the details such as the trip they signed up for, whether they need a roommate, if they are a single or double occupant, if they are a diver or non-diver, if the trip documents are available and their location, and the amount of money they put down on the trip. These details are important for organizing and preparing for the trip, ensuring that all necessary arrangements are made and that the person's requirements are met.

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  • 11. 

    When signing up a traveler in EnCom there is a place to specify if the traveler is a non-diver.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    On the EnCom screen when choosing a trip, you can click the box that specifies that person as a non-diver.

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  • 12. 

    When signing up a traveler in EnCom there is a place to specify if the traveler is a single occupant diver.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    On the EnCom screen when choosing a trip, you can click the box that specifies that person as a single occupant.

    Rate this question:

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