Issue Aware, Call Tags, DV Quiz

1. Which dataview do you access to start a student's withdrawal from the program?

Initiate Household Withdrawal Request

Initiate Student Withdrawal

Initiate Household Withdrawal

To start a student's withdrawal from the program, you would access the "Initiate Student Withdrawal" dataview. This option specifically focuses on initiating the withdrawal process for individual students, indicating that it is the appropriate choice for starting a student's withdrawal from the program. The other options, "Initiate Household Withdrawal Request" and "Initiate Household Withdrawal," may be related to withdrawing an entire household or family from the program, rather than an individual student.

Explanation

To start a student's withdrawal from the program, you would access the "Initiate Student Withdrawal" dataview. This option specifically focuses on initiating the withdrawal process for individual students, indicating that it is the appropriate choice for starting a student's withdrawal from the program. The other options, "Initiate Household Withdrawal Request" and "Initiate Household Withdrawal," may be related to withdrawing an entire household or family from the program, rather than an individual student.

2. What is the "cut-off time" for next day call tag requests?

End of Day the day before

First thing in the morning the day of the call tag

4pm the day before

5pm the day before

The correct answer is 4pm the day before. This means that if someone wants to request a call tag for the next day, they need to do it before 4pm on the previous day. After this time, the request will not be processed for the next day and will have to be scheduled for a later date.

Explanation

The correct answer is 4pm the day before. This means that if someone wants to request a call tag for the next day, they need to do it before 4pm on the previous day. After this time, the request will not be processed for the next day and will have to be scheduled for a later date.

3. When creating a call tag for UPS to go out to a family, what would the Due Date be on the Issue Aware ticket?

2 weeks from the date of contact with the HH

5 days from the date of contact with the HH

The day the HH picks

The day that the Returns department picks

The Due Date on the Issue Aware ticket would be the day that the HH (household) picks. This means that the family gets to choose the specific date for UPS to come and pick up their items.

Explanation

The Due Date on the Issue Aware ticket would be the day that the HH (household) picks. This means that the family gets to choose the specific date for UPS to come and pick up their items.

4. What is a Call Tag

Caretaker calls to request a UPS label to send back materials or equipment

UPS brings UPS labels to the HH to pick up boxes to ship back to CA

UPS mails out labels to the HH so they can drop boxes off at the UPS office

Returns calls the family to obtain email address to send labels to have our materials sent back

The correct answer is "UPS brings UPS labels to the HH to pick up boxes to ship back to CA." This answer explains that a Call Tag is a service provided by UPS where they bring labels to the customer's location (HH) to pick up boxes and ship them back to California (CA). This suggests that a Call Tag is a convenient way for customers to arrange for returns without having to go to a UPS office or arrange for mailing labels themselves.

Explanation

The correct answer is "UPS brings UPS labels to the HH to pick up boxes to ship back to CA." This answer explains that a Call Tag is a service provided by UPS where they bring labels to the customer's location (HH) to pick up boxes and ship them back to California (CA). This suggests that a Call Tag is a convenient way for customers to arrange for returns without having to go to a UPS office or arrange for mailing labels themselves.

5. Which dataview do you access to check on the status of the family's ISP subsidy?

Internet Subsidy for Customer Support Access

Internet Subsidy for Customer Service Access

Internet Subsidy for household Access

Internet Subsidy for Student Access

To check on the status of the family's ISP subsidy, you would access the "Internet Subsidy for Customer Service Access" dataview.

Explanation

To check on the status of the family's ISP subsidy, you would access the "Internet Subsidy for Customer Service Access" dataview.

6. Which dataview do you access to place a hold on an order?

HH Flags for Ordering

HH Flags for Holding

HH Flags for Shipment

HH Flags for Support

To place a hold on an order, you need to access the "HH Flags for Support" dataview. This dataview contains the necessary information and options to put a hold on an order, allowing you to manage and address any issues or concerns related to the order.

Explanation

To place a hold on an order, you need to access the "HH Flags for Support" dataview. This dataview contains the necessary information and options to put a hold on an order, allowing you to manage and address any issues or concerns related to the order.