Issue Aware, Call Tags, Dv Quiz

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| By Catherine Halcomb
Catherine Halcomb
Community Contributor
Quizzes Created: 1443 | Total Attempts: 6,686,485
| Attempts: 159
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  • 1/10 Questions

    What is the "cut-off time" for next day call tag requests?

    • End of Day the day before
    • First thing in the morning the day of the call tag
    • 4pm the day before
    • 5pm the day before
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About This Quiz

This quiz, titled 'Issue Aware, Call Tags, DV Quiz', assesses knowledge on logistics processes such as UPS call tags and issue aware tickets within a customer support context. It evaluates understanding of cut-off times, ticket creation purposes, and operational protocols relevant to shipping and customer service.

Customer Service Quizzes & Trivia

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  • 2. 

    When creating a call tag for UPS to go out to a family, what would the Due Date be on the Issue Aware ticket?

    • 2 weeks from the date of contact with the HH

    • 5 days from the date of contact with the HH

    • The day the HH picks

    • The day that the Returns department picks

    Correct Answer
    A. The day the HH picks
    Explanation
    The Due Date on the Issue Aware ticket would be the day that the HH (household) picks. This means that the family gets to choose the specific date for UPS to come and pick up their items.

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  • 3. 

    Which dataview do you access to start a student’s withdrawal from the program?

    • Initiate Household Withdrawal Request

    • Initiate Student Withdrawal

    • Initiate Household Withdrawal

    Correct Answer
    A. Initiate Student Withdrawal
    Explanation
    To start a student's withdrawal from the program, you would access the "Initiate Student Withdrawal" dataview. This option specifically focuses on initiating the withdrawal process for individual students, indicating that it is the appropriate choice for starting a student's withdrawal from the program. The other options, "Initiate Household Withdrawal Request" and "Initiate Household Withdrawal," may be related to withdrawing an entire household or family from the program, rather than an individual student.

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  • 4. 

    What is a Call Tag

    • Caretaker calls to request a UPS label to send back materials or equipment

    • UPS brings UPS labels to the HH to pick up boxes to ship back to CA

    • UPS mails out labels to the HH so they can drop boxes off at the UPS office

    • Returns calls the family to obtain email address to send labels to have our materials sent back

    Correct Answer
    A. UPS brings UPS labels to the HH to pick up boxes to ship back to CA
    Explanation
    The correct answer is "UPS brings UPS labels to the HH to pick up boxes to ship back to CA." This answer explains that a Call Tag is a service provided by UPS where they bring labels to the customer's location (HH) to pick up boxes and ship them back to California (CA). This suggests that a Call Tag is a convenient way for customers to arrange for returns without having to go to a UPS office or arrange for mailing labels themselves.

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  • 5. 

    Which dataview do you access to check on the status of the family’s ISP subsidy?

    • Internet Subsidy for Customer Support Access

    • Internet Subsidy for Customer Service Access

    • Internet Subsidy for household Access

    • Internet Subsidy for Student Access

    Correct Answer
    A. Internet Subsidy for Customer Service Access
    Explanation
    To check on the status of the family's ISP subsidy, you would access the "Internet Subsidy for Customer Service Access" dataview.

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  • 6. 

    Which dataview do you access to place a hold on an order?

    • HH Flags for Ordering

    • HH Flags for Holding

    • HH Flags for Shipment

    • HH Flags for Support

    Correct Answer
    A. HH Flags for Support
    Explanation
    To place a hold on an order, you need to access the "HH Flags for Support" dataview. This dataview contains the necessary information and options to put a hold on an order, allowing you to manage and address any issues or concerns related to the order.

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  • 7. 

    Explain the purpose of creating Issue Aware tickets

  • 8. 

    Give 2 reasons an Issue Aware would be required?

  • 9. 

    Explain ITR (Intent to Return)

  • 10. 

    Name two people that you would include as stakeholders on your IA’s.

Quiz Review Timeline (Updated): Mar 14, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 14, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Mar 25, 2013
    Quiz Created by
    Catherine Halcomb
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