Customer Service Week Trivia Quiz Questions With Answers

1. Within the top 15 accounts for Specialty - which account has had the largest growth rate, through September 2013?

Cavenders

Academy

Amazon.com

All of these

Answer: Amazon.com ( +103.5% in units , +102.6% in dollars )

Explanation

Answer: Amazon.com ( +103.5% in units , +102.6% in dollars )

2. Please choose the option that most accurately describes the "MIX" program....

An on-line exchange where Specialty Retailers submit their favorite recipes.

A program that was designed to create a unique product assortment with the click of a mouse.

All of the above

The correct answer is "A program that allows Specialty Retailers to sell our product on-line, submit orders to our DC, and we ship direct to their consumer." This option accurately describes the features and functions of the "MIX" program, which enables Specialty Retailers to sell products online, place orders with the Distribution Center (DC), and have the products shipped directly to their consumers.

Explanation

The correct answer is "A program that allows Specialty Retailers to sell our product on-line, submit orders to our DC, and we ship direct to their consumer." This option accurately describes the features and functions of the "MIX" program, which enables Specialty Retailers to sell products online, place orders with the Distribution Center (DC), and have the products shipped directly to their consumers.

3. What is the fastest growing account for the Mass channel?

Shopko - 9%

Wrangler.com - 66%

Wal-Mart Canada - 11%

Amazon.com- 30%

Wrangler.com is the fastest growing account for the Mass channel because it has experienced a growth rate of 66%, which is higher than the growth rates of the other options. This indicates that Wrangler.com has been able to attract more customers and increase its sales at a faster pace compared to Shopko, Wal-Mart Canada, and Amazon.com.

Explanation

Wrangler.com is the fastest growing account for the Mass channel because it has experienced a growth rate of 66%, which is higher than the growth rates of the other options. This indicates that Wrangler.com has been able to attract more customers and increase its sales at a faster pace compared to Shopko, Wal-Mart Canada, and Amazon.com.

4. What products were most recently moved to ship from our new Hackleburg DC to help our customer save on freight costs?

Wal-Mart Female Bottoms

K-Mart Chic Products

Target Men's and Boy's Products

Target Men's and Females Products

By moving all Target bound products to Hackleburg, Target estimates they will save more than $100,000 in shipping cost per year.

Explanation

By moving all Target bound products to Hackleburg, Target estimates they will save more than $100,000 in shipping cost per year.

5. What is the largest number of full trailer load shipments made to Wal-Mart in a single day from a single DC?

Seminole, November '12 - 73 trailers

Luray, November '11 - 69 trailers

Seminole, November '12 - 94 trailers

Seminole, November '19 - 94 trailers

The largest number of full trailer load shipments made to Wal-Mart in a single day from a single DC is 94 trailers, which occurred in Seminole in November '12.

Explanation

The largest number of full trailer load shipments made to Wal-Mart in a single day from a single DC is 94 trailers, which occurred in Seminole in November '12.

6. What is the order of top 5 Lee accounts based on volume last year 2012?

Kohls, Sears, Belk, JCP, SSI

Kohls, JCP, Sears, Belk, VFO

Kohls, JCP, Sears, VFO, Ross

Kohls, Sears, VFO, Ross, Belk

answer: C: Kohls 13,828,611 JCP 4,614,018 Sears 3,281,473 VFO 3,106,379 Ross 1,385,207 (total pieces)

Explanation

answer: C: Kohls 13,828,611 JCP 4,614,018 Sears 3,281,473 VFO 3,106,379 Ross 1,385,207 (total pieces)

7.

In the past 2 complete calendar years (2011 and 2012), how much $$ has been recovered by disputing compliance chargebacks with JCPenney?

$112,000

$224,000

$336,000

$340,000

The answer is $336,000. This amount represents the total money that has been recovered by disputing compliance chargebacks with JCPenney in the past two complete calendar years (2011 and 2012).

Explanation

The answer is $336,000. This amount represents the total money that has been recovered by disputing compliance chargebacks with JCPenney in the past two complete calendar years (2011 and 2012).

8. Who is the newest Lee customer and how many pieces were on their first order?

Nordstrom...22 pieces

Macy's...548 pieces

Bon Ton...217 pieces

All of the above

Nordstrom is the newest Lee customer and their first order consisted of 22 pieces.

Explanation

Nordstrom is the newest Lee customer and their first order consisted of 22 pieces.

9. What is unique about the way Wal-Mart places their orders with Jeanswear?

Wal-Mart places bi-weekly orders instead of weekly orders.

VF Jeanswear manages their ordering process while Wal-Mart has converted almost all other vendors to an internally managed process.

All of the above points are true.

Wal-Mart has a unique ordering process with Jeanswear compared to other vendors. While Wal-Mart has converted almost all other vendors to an internally managed process, VF Jeanswear still manages their ordering process. This means that VF Jeanswear has more control and involvement in the ordering process with Wal-Mart compared to other vendors.

Explanation

Wal-Mart has a unique ordering process with Jeanswear compared to other vendors. While Wal-Mart has converted almost all other vendors to an internally managed process, VF Jeanswear still manages their ordering process. This means that VF Jeanswear has more control and involvement in the ordering process with Wal-Mart compared to other vendors.

10. How many compliance chargeback claims were received from Stage Stores for Lee and Wrangler Specialty in 2012?

635

335

135

400

In 2012, a total of 635 compliance chargeback claims were received from Stage Stores for Lee and Wrangler Specialty.

Explanation

In 2012, a total of 635 compliance chargeback claims were received from Stage Stores for Lee and Wrangler Specialty.

11. Which answer below best describes what SOPI means for Jeanswear?

Sears & Kmart term for Source Order Processing Inquiry

Generic special ops code for radio frequency identification

Texting shorthand for Stupid Old Parents Investigating

All of the above

Answer: B – Special ops code for radio frequency identification. This code is placed on orders where the Jeanswear DC has to add an RFID tag to an item.

Explanation

Answer: B – Special ops code for radio frequency identification. This code is placed on orders where the Jeanswear DC has to add an RFID tag to an item.

12. What birthday will the Lee Brand celebrate in 2014?

100

85

125

130

Lee Mercantile Company was started in 1889 by Henry David Lee

Explanation

Lee Mercantile Company was started in 1889 by Henry David Lee

13. Which account is so specific about where the UCC 128 label (the one with all the barcodes) is placed that they will send photographs of the label on the carton with a ruler showing that the label was placed more than ½ inch out of tolerance?

Shopko

Dicks Sporting Goods

Belk

Selko

Dicks Sporting Goods is the account that is so specific about where the UCC 128 label is placed that they will send photographs of the label on the carton with a ruler showing that the label was placed more than ½ inch out of tolerance.

Explanation

Dicks Sporting Goods is the account that is so specific about where the UCC 128 label is placed that they will send photographs of the label on the carton with a ruler showing that the label was placed more than ½ inch out of tolerance.

14. What is the most expensive (retail price) sub-brand under the Lee Brand?

Rock & Republic

Lee 101

Lee Platinum

Lee Republic

Lee 101 Jeans retail for $180 - $250!!

Explanation

Lee 101 Jeans retail for $180 - $250!!

15. How many active accounts did Specialty have for the month of September, 2013?

3000

4892

3595

3697

The correct answer is 3595. This suggests that Specialty had a total of 3595 active accounts for the month of September, 2013.

Explanation

The correct answer is 3595. This suggests that Specialty had a total of 3595 active accounts for the month of September, 2013.

16. Who is the newest Mass customer and what type of product was ordered first?

Target Canada - Men's Cargo Pant

Kmart.com - Women's Jacket

Fields Canada - Men's Denim

All of these

The correct answer is Kmart.com - Women's Jacket. This is because the question asks for the newest Mass customer and the type of product that was ordered first. Among the given options, Kmart.com is the newest Mass customer and the Women's Jacket was the product ordered first.

Explanation

The correct answer is Kmart.com - Women's Jacket. This is because the question asks for the newest Mass customer and the type of product that was ordered first. Among the given options, Kmart.com is the newest Mass customer and the Women's Jacket was the product ordered first.

17. How much does it cost to remove the pre-printed perforated MSRP from an item in special ops?

Approximately 2 cents per piece

Approximately 4 cents per piece

Approximately 8 cents per piece

Approximately 9 cents per piece

The cost to remove the pre-printed perforated MSRP from an item in special ops is approximately 8 cents per piece.

Explanation

The cost to remove the pre-printed perforated MSRP from an item in special ops is approximately 8 cents per piece.

18. In what year, did Blue Bell introduce the Wrangler Brand to the American public, and who was the designer ?

1947 - Rodeo Ben

1948 - Jim Shoulders

1943 - Casey Jones

1943- Rodeo Ben

In 1947, Blue Bell introduced the Wrangler Brand to the American public. The designer of the brand was Rodeo Ben.

Explanation

In 1947, Blue Bell introduced the Wrangler Brand to the American public. The designer of the brand was Rodeo Ben.

19. Which pop culture phrase was first associated with the Wrangler Brand ? Hint: (Newsweek Magazine 1963

"Teenager"

"Bell Bottoms"

"Hot Rod"

"Mom Jeans"

The pop culture phrase "Teenager" was first associated with the Wrangler Brand. This is based on the hint provided, which mentions Newsweek Magazine in 1963. It suggests that during that time, Wrangler Brand became popular among teenagers, leading to the association of the phrase with the brand.

Explanation

The pop culture phrase "Teenager" was first associated with the Wrangler Brand. This is based on the hint provided, which mentions Newsweek Magazine in 1963. It suggests that during that time, Wrangler Brand became popular among teenagers, leading to the association of the phrase with the brand.

20. What year was the Buddy Lee Doll introduced?

1950

1975

1920

1935

The Buddy Lee Doll was introduced in 1920.

Explanation

The Buddy Lee Doll was introduced in 1920.