Customer Service Week Trivia Quiz Questions With Answers

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  • 1/20 Questions

    Within the top 15 accounts for Specialty - which account has had the largest growth rate, through September 2013?

    • Cavenders
    • Academy
    • Amazon.com
    • All of these
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About This Quiz

Do you work in customer service? Do you know when we celebrate Customer Service Week? Here, we have some trivia quiz questions to test how good your customer service knowledge is. Customer Service (CS) Week is an annual international celebration celebrating customer service's importance during the first full week in October. Do you possess good qualities in customer service? Let's test your understanding of customer care support with the help of our quiz below. Excited? Play it now.

Customer Service Week Trivia Quiz Questions With Answers - Quiz

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  • 2. 

    Please choose the option that most accurately describes the "MIX" program....

    • An on-line exchange where Specialty Retailers submit their favorite recipes.

    • A program that allows Specialty Retailers to sell our product on-line, submit orders to our DC, and we ship direct to their consumer.

    • A program that was designed to create a unique product assortment with the click of a mouse.

    • All of the above

    Correct Answer
    A. A program that allows Specialty Retailers to sell our product on-line, submit orders to our DC, and we ship direct to their consumer.
    Explanation
    The correct answer is "A program that allows Specialty Retailers to sell our product on-line, submit orders to our DC, and we ship direct to their consumer." This option accurately describes the features and functions of the "MIX" program, which enables Specialty Retailers to sell products online, place orders with the Distribution Center (DC), and have the products shipped directly to their consumers.

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  • 3. 

    What is the fastest growing account for the Mass channel?

    • Shopko - 9%

    • Wrangler.com - 66%

    • Wal-Mart Canada - 11%

    • Amazon.com- 30%

    Correct Answer
    A. Wrangler.com - 66%
    Explanation
    Wrangler.com is the fastest growing account for the Mass channel because it has experienced a growth rate of 66%, which is higher than the growth rates of the other options. This indicates that Wrangler.com has been able to attract more customers and increase its sales at a faster pace compared to Shopko, Wal-Mart Canada, and Amazon.com.

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  • 4. 

    What products were most recently moved to ship from our new Hackleburg DC to help our customer save on freight costs?

    • Wal-Mart Female Bottoms

    • K-Mart Chic Products

    • Target Men's and Boy's Products

    • Target Men's and Females Products

    Correct Answer
    A. Target Men's and Boy's Products
    Explanation
    By moving all Target bound products to Hackleburg, Target estimates they will save more than $100,000 in shipping cost per year.

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  • 5. 

    What is the largest number of full trailer load shipments made to Wal-Mart in a single day from a single DC?

    • Seminole, November '12 - 73 trailers

    • Luray, November '11 - 69 trailers

    • Seminole, November '12 - 94 trailers

    • Seminole, November '19 - 94 trailers

    Correct Answer
    A. Seminole, November '12 - 94 trailers
    Explanation
    The largest number of full trailer load shipments made to Wal-Mart in a single day from a single DC is 94 trailers, which occurred in Seminole in November '12.

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  • 6. 

    1. In the past 2 complete calendar years (2011 and 2012), how much $$ has been recovered by disputing compliance chargebacks with JCPenney?

    • $112,000

    • $224,000

    • $336,000

    • $340,000

    Correct Answer
    A. $336,000
    Explanation
    The answer is $336,000. This amount represents the total money that has been recovered by disputing compliance chargebacks with JCPenney in the past two complete calendar years (2011 and 2012).

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  • 7. 

    What is the order of top 5 Lee accounts based on volume last year 2012?

    • Kohls, Sears, Belk, JCP, SSI

    • Kohls, JCP, Sears, Belk, VFO

    • Kohls, JCP, Sears, VFO, Ross

    • Kohls, Sears, VFO, Ross, Belk

    Correct Answer
    A. Kohls, JCP, Sears, VFO, Ross
    Explanation
    answer: C: Kohls 13,828,611 JCP 4,614,018 Sears 3,281,473 VFO 3,106,379 Ross 1,385,207 (total pieces)

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  • 8. 

    Who is the newest Lee customer and how many pieces were on their first order?

    • Nordstrom...22 pieces

    • Macy's...548 pieces

    • Bon Ton...217 pieces

    • All of the above

    Correct Answer
    A. Nordstrom...22 pieces
    Explanation
    Nordstrom is the newest Lee customer and their first order consisted of 22 pieces.

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  • 9. 

    What is unique about the way Wal-Mart places their orders with Jeanswear?

    • Wal-Mart submits their orders using a hybrid of UPC# and internal style number to represent our style, which requires significant programming to manage.

    • Wal-Mart places bi-weekly orders instead of weekly orders.

    • VF Jeanswear manages their ordering process while Wal-Mart has converted almost all other vendors to an internally managed process.

    • All of the above points are true.

    Correct Answer
    A. VF Jeanswear manages their ordering process while Wal-Mart has converted almost all other vendors to an internally managed process.
    Explanation
    Wal-Mart has a unique ordering process with Jeanswear compared to other vendors. While Wal-Mart has converted almost all other vendors to an internally managed process, VF Jeanswear still manages their ordering process. This means that VF Jeanswear has more control and involvement in the ordering process with Wal-Mart compared to other vendors.

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  • 10. 

    How many compliance chargeback claims were received from Stage Stores for Lee and Wrangler Specialty in 2012?

    • 635

    • 335

    • 135

    • 400

    Correct Answer
    A. 635
    Explanation
    In 2012, a total of 635 compliance chargeback claims were received from Stage Stores for Lee and Wrangler Specialty.

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  • 11. 

    Which answer below best describes what SOPI means for Jeanswear?

    • Sears & Kmart term for Source Order Processing Inquiry

    • Generic special ops code for radio frequency identification

    • Texting shorthand for Stupid Old Parents Investigating

    • All of the above

    Correct Answer
    A. Generic special ops code for radio frequency identification
    Explanation
    Answer: B – Special ops code for radio frequency identification. This code is placed on orders where the Jeanswear DC has to add an RFID tag to an item.

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  • 12. 

    What birthday will the Lee Brand celebrate in 2014?

    • 100

    • 85

    • 125

    • 130

    Correct Answer
    A. 125
    Explanation
    Lee Mercantile Company was started in 1889 by Henry David Lee

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  • 13. 

    Which account is so specific about where the UCC 128 label (the one with all the barcodes) is placed that they will send photographs of the label on the carton with a ruler showing that the label was placed more than ½ inch out of tolerance?

    • Shopko

    • Dicks Sporting Goods

    • Belk

    • Selko

    Correct Answer
    A. Dicks Sporting Goods
    Explanation
    Dicks Sporting Goods is the account that is so specific about where the UCC 128 label is placed that they will send photographs of the label on the carton with a ruler showing that the label was placed more than ½ inch out of tolerance.

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  • 14. 

    How many active accounts did Specialty have for the month of September, 2013?

    • 3000

    • 4892

    • 3595

    • 3697

    Correct Answer
    A. 3595
    Explanation
    The correct answer is 3595. This suggests that Specialty had a total of 3595 active accounts for the month of September, 2013.

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  • 15. 

    How much does it cost to remove the pre-printed perforated MSRP from an item in special ops?

    • Approximately 2 cents per piece

    • Approximately 4 cents per piece

    • Approximately 8 cents per piece

    • Approximately 9 cents per piece

    Correct Answer
    A. Approximately 8 cents per piece
    Explanation
    The cost to remove the pre-printed perforated MSRP from an item in special ops is approximately 8 cents per piece.

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  • 16. 

    What is the most expensive (retail price) sub-brand under the Lee Brand?

    • Rock & Republic

    • Lee 101

    • Lee Platinum

    • Lee Republic

    Correct Answer
    A. Lee 101
    Explanation
    Lee 101 Jeans retail for $180 - $250!!

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  • 17. 

    Who is the newest Mass customer and what type of product was ordered first?

    • Target Canada - Men's Cargo Pant

    • Kmart.com - Women's Jacket

    • Fields Canada - Men's Denim

    • All of these

    Correct Answer
    A. Kmart.com - Women's Jacket
    Explanation
    The correct answer is Kmart.com - Women's Jacket. This is because the question asks for the newest Mass customer and the type of product that was ordered first. Among the given options, Kmart.com is the newest Mass customer and the Women's Jacket was the product ordered first.

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  • 18. 

    In what year, did Blue Bell introduce the Wrangler Brand to the American public, and who was the designer ?

    • 1947 - Rodeo Ben

    • 1948 - Jim Shoulders

    • 1943 - Casey Jones

    • 1943- Rodeo Ben

    Correct Answer
    A. 1947 - Rodeo Ben
    Explanation
    In 1947, Blue Bell introduced the Wrangler Brand to the American public. The designer of the brand was Rodeo Ben.

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  • 19. 

    Which pop culture phrase was first associated with the Wrangler Brand ?   Hint: (Newsweek Magazine 1963

    • "Teenager"

    • "Bell Bottoms"

    • "Hot Rod"

    • "Mom Jeans"

    Correct Answer
    A. "Teenager"
    Explanation
    The pop culture phrase "Teenager" was first associated with the Wrangler Brand. This is based on the hint provided, which mentions Newsweek Magazine in 1963. It suggests that during that time, Wrangler Brand became popular among teenagers, leading to the association of the phrase with the brand.

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  • 20. 

    What year was the Buddy Lee Doll introduced?

    • 1950

    • 1975

    • 1920

    • 1935

    Correct Answer
    A. 1920
    Explanation
    The Buddy Lee Doll was introduced in 1920.

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  • Current Version
  • Aug 31, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Oct 03, 2013
    Quiz Created by
    Simpsoj40
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