Customer Service Week Trivia

20 Questions | Total Attempts: 126

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Customer Service Week Trivia

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Questions and Answers
  • 1. 
    Within the top 15 accounts for Specialty - which account has had the largest growth rate, through September 2013?
    • A. 

      Cavenders

    • B. 

      Academy

    • C. 

      Amazon.com

  • 2. 
    What year was the Buddy Lee Doll introduced?
    • A. 

      1950

    • B. 

      1975

    • C. 

      1920

  • 3. 
    What is the fastest growing account for the Mass channel?
    • A. 

      Shopko - 9%

    • B. 

      Wrangler.com - 66%

    • C. 

      Wal-Mart Canada - 11%

  • 4. 
    In what year, did Blue Bell introduce the Wrangler Brand to the American public, and who was the designer ?
    • A. 

      A - 1947 - Rodeo Ben

    • B. 

      B - 1948 - Jim Shoulders

    • C. 

      C - 1943 - Casey Jones

  • 5. 
    1. In the past 2 complete calendar years (2011 and 2012), how much $$ has been recovered by disputing compliance chargebacks with JCPenney?
    • A. 

      $112,000

    • B. 

      $224,000

    • C. 

      $336,000

  • 6. 
    What is the order of top 5 Lee accounts based on volume last year 2012?
    • A. 

      Kohls, Sears, Belk, JCP, SSI

    • B. 

      Kohls, JCP, Sears, Belk, VFO

    • C. 

      Kohls, JCP, Sears, VFO, Ross

  • 7. 
    Which account is so specific about where the UCC 128 label (the one with all the barcodes) is placed that they will send photographs of the label on the carton with a ruler showing that the label was placed more than ½ inch out of tolerance?
    • A. 

      Shopko

    • B. 

      Dicks Sporting Goods

    • C. 

      Belk

  • 8. 
    Who is the newest Lee customer and how many pieces were on their first order?
    • A. 

      Nordstrom...22 pieces

    • B. 

      Macy's...548 pieces

    • C. 

      Bon Ton...217 pieces

  • 9. 
    What is unique about the way Wal-Mart places their orders with Jeanswear?
    • A. 

      Wal-Mart submits their orders using a hybrid of UPC# and internal style number to represent our style, which requires significant programming to manage.

    • B. 

      Wal-Mart places bi-weekly orders instead of weekly orders.

    • C. 

      VF Jeanswear manages their ordering process while Wal-Mart has converted almost all other vendors to an internally managed process.

  • 10. 
    How much does it cost to remove the pre-printed perforated MSRP from an item in special ops?
    • A. 

      Approximately 2 cents per piece

    • B. 

      Approximately 4 cents per piece

    • C. 

      Approximately 8 cents per piece

  • 11. 
    What is the most expensive (retail price) sub-brand under the Lee Brand?
    • A. 

      Rock & Republic

    • B. 

      Lee 101

    • C. 

      Lee Platinum

  • 12. 
    Please choose the option that most accurately describes the "MIX" program....
    • A. 

      An on-line exchange where Specialty Retailers submit their favorite recipes.

    • B. 

      A program that allows Specialty Retailers to sell our product on-line, submit orders to our DC, and we ship direct to their consumer.

    • C. 

      A program that was designed to create a unique product assortment with the click of a mouse.

  • 13. 
    Which answer below best describes what SOPI means for Jeanswear?
    • A. 

      Sears & Kmart term for Source Order Processing Inquiry

    • B. 

      Generic special ops code for radio frequency identification

    • C. 

      Texting shorthand for Stupid Old Parents Investigating

  • 14. 
    What birthday will the Lee Brand celebrate in 2014?
    • A. 

      100

    • B. 

      85

    • C. 

      125

  • 15. 
    What products were most recently moved to ship from our new Hackleburg DC to help our customer save on freight costs?
    • A. 

      Wal-Mart Female Bottoms

    • B. 

      K-Mart Chic Products

    • C. 

      Target Men's and Boy's Products

  • 16. 
    Which pop culture phrase was first associated with the Wrangler Brand ?   Hint: (Newsweek Magazine 1963
    • A. 

      "Teenager"

    • B. 

      "Bell Bottoms"

    • C. 

      "Hot Rod"

  • 17. 
    What is the largest number of full trailer load shipments made to Wal-Mart in a single day from a single DC?
    • A. 

      Seminole, November '12 - 73 trailers

    • B. 

      Luray, November '11 - 69 trailers

    • C. 

      Seminole, November '12 - 94 trailers

  • 18. 
    How many active accounts did Specialty have for the month of September, 2013?
    • A. 

      3000

    • B. 

      4892

    • C. 

      3595

  • 19. 
    How many compliance chargeback claims were received from Stage Stores for Lee and Wrangler Specialty in 2012?
    • A. 

      635

    • B. 

      335

    • C. 

      135

  • 20. 
    Who is the newest Mass customer and what type of product was ordered first?
    • A. 

      Target Canada - Men's Cargo Pant

    • B. 

      Kmart.com - Women's Jacket

    • C. 

      Fields Canada - Men's Denim

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