Trivia Quiz On Answering Client Questions!

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| By Jennylee2033
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Jennylee2033
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Quizzes Created: 4 | Total Attempts: 1,167
| Attempts: 211 | Questions: 7
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1. It is not necessary to describe to a user how to find something on the site...they should just know.

Explanation

No - never assume a newbie knows how to navigate the site, therefore always provide details about where to go.

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About This Quiz
Trivia Quiz On Answering Client Questions! - Quiz

This Trivia Quiz on Answering Client Questions assesses knowledge and best practices in client communication. It covers the importance of accurate information, proper grammar, and customer engagement, aiming to enhance effective communication skills.

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2. Writing 'let me know if you have any more questions' at the end of your message is suggested.

Explanation

Yes- This leaves it open for the client to fell comfortable to come back and ask you more questions. Some clients feel like they don't want to bother their coach, but this invites them to come back.

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3. Proper grammar is not necessary for client communications because Coaches do not represent FanBox. 

Explanation

False - Coaches do represent FanBox and should always use correct grammar and not use slang or texting verbiage.

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4. If a client asks you about cashing out it's not really necessary to talk about how mature earnings work because that wasn't what they asked.

Explanation

No - How our funds mature is very much a part of how to work towards a cash-out and must be included in your answer because it's relevant information. If it is left out your client will not understand fully how to cash out.

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5. It's ok to use i or u in your replies to clients. 

Explanation

No - texting/slang verbiage is not appropriate to use in client communications.

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6. When responding to client questions you should insert links to videos and posts from the learning center.

Explanation

Yes- As well as explaining how something works we should also include a link to give the client all of the information. People learn differently. Some are visual learners and some learn better by reading, so it's best to offer links and videos to support our answers.

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7. RACE is the acronym we use when creating answers for our clients. It stands for Radically Awesome Customer Exposure.

Explanation

No - Race stands for Radically Awesome Customer Experience

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  • Mar 21, 2023
    Quiz Edited by
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  • Feb 10, 2013
    Quiz Created by
    Jennylee2033
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It is not necessary to describe to a user how to find something on the...
Writing 'let me know if you have any more questions' at the...
Proper grammar is not necessary for client communications because...
If a client asks you about cashing out it's not really necessary...
It's ok to use i or u in your replies to clients. 
When responding to client questions you should insert links to videos...
RACE is the acronym we use when creating answers for our clients. It...
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