Trivia Quiz On Answering Client Questions!
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When responding to client questions you should insert links to videos and posts from the learning center.
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True
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False
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About This Quiz
This Trivia Quiz on Answering Client Questions assesses knowledge and best practices in client communication. It covers the importance of accurate information, proper grammar, and customer engagement, aiming to enhance effective communication skills.
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- 2.
It is not necessary to describe to a user how to find something on the site...they should just know.
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True
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False
Correct Answer
A. FalseExplanation
No - never assume a newbie knows how to navigate the site, therefore always provide details about where to go.Rate this question:
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- 3.
RACE is the acronym we use when creating answers for our clients. It stands for Radically Awesome Customer Exposure.
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True
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False
Correct Answer
A. FalseExplanation
No - Race stands for Radically Awesome Customer ExperienceRate this question:
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- 4.
Writing 'let me know if you have any more questions' at the end of your message is suggested.
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True
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False
Correct Answer
A. TrueExplanation
Yes- This leaves it open for the client to fell comfortable to come back and ask you more questions. Some clients feel like they don't want to bother their coach, but this invites them to come back.Rate this question:
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- 5.
If a client asks you about cashing out it's not really necessary to talk about how mature earnings work because that wasn't what they asked.
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True
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False
Correct Answer
A. FalseExplanation
No - How our funds mature is very much a part of how to work towards a cash-out and must be included in your answer because it's relevant information. If it is left out your client will not understand fully how to cash out.Rate this question:
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- 6.
Proper grammar is not necessary for client communications because Coaches do not represent FanBox.
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True
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False
Correct Answer
A. FalseExplanation
False - Coaches do represent FanBox and should always use correct grammar and not use slang or texting verbiage.Rate this question:
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- 7.
It's ok to use i or u in your replies to clients.
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True
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False
Correct Answer
A. FalseExplanation
No - texting/slang verbiage is not appropriate to use in client communications.Rate this question:
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Quiz Review Timeline (Updated): Mar 21, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Mar 21, 2023Quiz Edited by
ProProfs Editorial Team -
Feb 10, 2013Quiz Created by
Jennylee2033
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