Trivia Quiz On Answering Client Questions!

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| By Jennylee2033
J
Jennylee2033
Community Contributor
Quizzes Created: 4 | Total Attempts: 1,165
| Attempts: 210
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  • 1/7 Questions

    It is not necessary to describe to a user how to find something on the site...they should just know.

    • True
    • False
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About This Quiz

This Trivia Quiz on Answering Client Questions assesses knowledge and best practices in client communication. It covers the importance of accurate information, proper grammar, and customer engagement, aiming to enhance effective communication skills.

Trivia Quiz On Answering Client Questions! - Quiz

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  • 2. 

    Writing 'let me know if you have any more questions' at the end of your message is suggested.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Yes- This leaves it open for the client to fell comfortable to come back and ask you more questions. Some clients feel like they don't want to bother their coach, but this invites them to come back.

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  • 3. 

    Proper grammar is not necessary for client communications because Coaches do not represent FanBox. 

    • True

    • False

    Correct Answer
    A. False
    Explanation
    False - Coaches do represent FanBox and should always use correct grammar and not use slang or texting verbiage.

    Rate this question:

  • 4. 

    If a client asks you about cashing out it's not really necessary to talk about how mature earnings work because that wasn't what they asked.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    No - How our funds mature is very much a part of how to work towards a cash-out and must be included in your answer because it's relevant information. If it is left out your client will not understand fully how to cash out.

    Rate this question:

  • 5. 

    It's ok to use i or u in your replies to clients. 

    • True

    • False

    Correct Answer
    A. False
    Explanation
    No - texting/slang verbiage is not appropriate to use in client communications.

    Rate this question:

  • 6. 

    When responding to client questions you should insert links to videos and posts from the learning center.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Yes- As well as explaining how something works we should also include a link to give the client all of the information. People learn differently. Some are visual learners and some learn better by reading, so it's best to offer links and videos to support our answers.

    Rate this question:

  • 7. 

    RACE is the acronym we use when creating answers for our clients. It stands for Radically Awesome Customer Exposure.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    No - Race stands for Radically Awesome Customer Experience

    Rate this question:

Quiz Review Timeline (Updated): Mar 21, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Feb 10, 2013
    Quiz Created by
    Jennylee2033
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