Trivia Quiz On Answering Client Questions!

Approved & Edited by ProProfs Editorial Team

The editorial team at ProProfs Quizzes consists of a select group of subject experts, trivia writers, and quiz masters who have authored over 10,000 quizzes taken by more than 100 million users. This team includes our in-house seasoned quiz moderators and subject matter experts. Our editorial experts, spread across the world, are rigorously trained using our comprehensive guidelines to ensure that you receive the highest quality quizzes.

Learn about Our Editorial Process

| By Jennylee2033

Jennylee2033

Community Contributor

Quizzes Created: 4 | Total Attempts: 1,123

Questions: 7 | Attempts: 207 | Updated: Mar 21, 2023

Questions

Settings

Create your own Quiz

Share on Facebook Share on Twitter Share on Whatsapp Share on Pinterest Share on Email Copy to Clipboard Embed on your website

Questions and Answers

1.

When responding to client questions you should insert links to videos and posts from the learning center.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
Yes- As well as explaining how something works we should also include a link to give the client all of the information. People learn differently. Some are visual learners and some learn better by reading, so it's best to offer links and videos to support our answers.

Rate this question:
2.

It is not necessary to describe to a user how to find something on the site...they should just know.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
No - never assume a newbie knows how to navigate the site, therefore always provide details about where to go.

Rate this question:
3.

RACE is the acronym we use when creating answers for our clients. It stands for Radically Awesome Customer Exposure.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
No - Race stands for Radically Awesome Customer Experience

Rate this question:
4.

Writing 'let me know if you have any more questions' at the end of your message is suggested.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
Yes- This leaves it open for the client to fell comfortable to come back and ask you more questions. Some clients feel like they don't want to bother their coach, but this invites them to come back.

Rate this question:
5.

If a client asks you about cashing out it's not really necessary to talk about how mature earnings work because that wasn't what they asked.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
No - How our funds mature is very much a part of how to work towards a cash-out and must be included in your answer because it's relevant information. If it is left out your client will not understand fully how to cash out.

Rate this question:
6.

Proper grammar is not necessary for client communications because Coaches do not represent FanBox.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
False - Coaches do represent FanBox and should always use correct grammar and not use slang or texting verbiage.

Rate this question:
7.

It's ok to use i or u in your replies to clients.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
No - texting/slang verbiage is not appropriate to use in client communications.

Rate this question:

Quiz Review Timeline +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

Current Version
Mar 21, 2023

Quiz Edited by
ProProfs Editorial Team
Feb 10, 2013

Quiz Created by
Jennylee2033

Trivia Quiz On Answering Client Questions!

When responding to client questions you should insert links to videos and posts from the learning center.

It is not necessary to describe to a user how to find something on the site...they should just know.

RACE is the acronym we use when creating answers for our clients. It stands for Radically Awesome Customer Exposure.

Writing 'let me know if you have any more questions' at the end of your message is suggested.

If a client asks you about cashing out it's not really necessary to talk about how mature earnings work because that wasn't what they asked.

Proper grammar is not necessary for client communications because Coaches do not represent FanBox.

It's ok to use i or u in your replies to clients.