30% or more of its stores have zero VOC submissions in a quarter
50% or more of its stores have zero VOC submissions in a quarter
If all of its stores do not achieve a monthly target of 30 VOC submissions
If 50% of its stores achieve less than 10 submissions in each month of the quarter
None of the options is correct
A store with minimum 1 SHOPPIE, 1 observation and 10 VOC (as a combination) Qualifies.
SHOPPIE Alone Can Qualify a Store with a minimum of 3 visits
Observation alone can Qualify a store for Clinic with a minimum of 2 visits
VOC alone can qualify a store for clinic as long as they have a minimum of 10 submissions and their VOC YTD score is more than 10% below Alshaya YTD VOC Average Satisfaction score
All Zero SHOPPIE scores will automatically qualify to be enrolled into Service Clinic
63% of customers are not satisfied with the service provided
37% of customers intend to visit the store back
63% of customers are highly satisfied with the overall service provided
37% of customers are highly dissatisfied with the service provided
63% of customers are either satisfied or highly satisfied with the service provided
63% of customers intend to recommend the store to their family or friends
Immediately place an order for more leaflets by calling the Contact Centre
Immediately Contact your local Customer Service Area Manager to order more leaflets.
Use the details on the receipt to introduce VOC whenever possible and advise the customer to visit the Alshaya website or call the hotline to submit their feedback.
Advise customers that they cannot submit a VOC till the store has more leaflets available
None of the above
A guide which entails the SOP for each brand in Alshaya
A guide on how to deal with the customers when they come in for a refund
A guide explaining the brands SHOPPIE standards in an easy to understand visual format
A guide that provides tips and hints on how to identify mystery shoppers and score 100% in SHOPPIE
None of the above
30 points for achieving over 115% of the store sales target
10 points for giving a validated 'be Alshaya' Values Award Card
30 points for being a Quarter Service winner
20 points for attaining 115% or above of the monthly database registration target.
10 points for sending a suggestion to the Make a Difference program.