Customer Complaint Handling Quiz! Trivia Test

13 Questions | Total Attempts: 190

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Customer Complaint Handling Quiz! Trivia Test

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Questions and Answers
  • 1. 
    The Marketing Officer and/or VP Technical review the CUSTOMER COMPLAINTS DATABASE monthly, for any recurring problems.
    • A. 

      True

    • B. 

      False

  • 2. 
    The Customer Complaints database is located on the website -  www.________.com
  • 3. 
    Record results of investigations in the __________________ section of the customer complaint database.
  • 4. 
    Charge the compensation given to the customer to either the warranty account or the _______ account.
  • 5. 
    The Assignee/Investigator initiates a Corrective Action Request or Preventive Action Request if necessary.
    • A. 

      True

    • B. 

      False

  • 6. 
    The Sales Manager re-assigns the issue if more action is necessary.
    • A. 

      True

    • B. 

      False

  • 7. 
    The Sales Manager informs the _______ upon completion/resolution/closure of complaint.
    • A. 

      Initiator

    • B. 

      Customer Sevice Representative

    • C. 

      Sales Representative

    • D. 

      A and B

    • E. 

      A, B and C

  • 8. 
    The BMS Manager assigns complaint with a __________ number.
  • 9. 
    The BMS Manager reviews database _______________  and send out notifications on outstanding issues.
    • A. 

      Daily

    • B. 

      Weekly

    • C. 

      Monthly

    • D. 

      Annually

  • 10. 
    As an employee, you should not attempt to resolve the complaint.
    • A. 

      True

    • B. 

      False

  • 11. 
    What should be described regarding the customer and situation on the customer complaint form?
    • A. 

      Date

    • B. 

      Customer Name

    • C. 

      Brief description of the problem/reason for the contact

    • D. 

      Product description

    • E. 

      All of the above

  • 12. 
    Log complaint using the  ___________ Customer Complaint form.
  • 13. 
    Who is responsible for closing the log?
    • A. 

      BMS Manager

    • B. 

      Sales Manager

    • C. 

      Sales Representative

    • D. 

      Initiator

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