Customer Complaint Handling Quiz! Trivia Test
13 Questions
| Total Attempts: 190
(198).jpg "Customer Complaint Handling Quiz! Trivia Test")
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Questions and Answers
- 1.The Marketing Officer and/or VP Technical review the CUSTOMER COMPLAINTS DATABASE monthly, for any recurring problems.
- A.
True
- B.
False
- 2.The Customer Complaints database is located on the website - www.________.com
- 3.Record results of investigations in the __________________ section of the customer complaint database.
- 4.Charge the compensation given to the customer to either the warranty account or the _______ account.
- 5.The Assignee/Investigator initiates a Corrective Action Request or Preventive Action Request if necessary.
- A.
True
- B.
False
- 6.The Sales Manager re-assigns the issue if more action is necessary.
- A.
True
- B.
False
- 7.The Sales Manager informs the _______ upon completion/resolution/closure of complaint.
- A.
Initiator
- B.
Customer Sevice Representative
- C.
Sales Representative
- D.
A and B
- E.
A, B and C
- 8.The BMS Manager assigns complaint with a __________ number.
- 9.The BMS Manager reviews database _______________ and send out notifications on outstanding issues.
- A.
Daily
- B.
Weekly
- C.
Monthly
- D.
Annually
- 10.As an employee, you should not attempt to resolve the complaint.
- A.
True
- B.
False
- 11.What should be described regarding the customer and situation on the customer complaint form?
- A.
Date
- B.
Customer Name
- C.
Brief description of the problem/reason for the contact
- D.
Product description
- E.
All of the above
- 12.Log complaint using the ___________ Customer Complaint form.
- 13.Who is responsible for closing the log?
- A.
BMS Manager
- B.
Sales Manager
- C.
Sales Representative
- D.
Initiator
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