Customer Complaint Handling Quiz! Trivia Test

13 Questions | By Dolores.pope | Last updated: Apr 21, 2022 | Total Attempts: 204

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Customer Complaint Handling Quiz! Trivia Test - Quiz

Questions and Answers

1.

The Marketing Officer and/or VP Technical review the CUSTOMER COMPLAINTS DATABASE monthly, for any recurring problems.
- A.
  
  True
- B.
  
  False
2.

The Customer Complaints database is located on the website - www.________.com
3.

Record results of investigations in the __________________ section of the customer complaint database.
4.

Charge the compensation given to the customer to either the warranty account or the _______ account.
5.

The Assignee/Investigator initiates a Corrective Action Request or Preventive Action Request if necessary.
- A.
  
  True
- B.
  
  False
6.

The Sales Manager re-assigns the issue if more action is necessary.
- A.
  
  True
- B.
  
  False
7.

The Sales Manager informs the _______ upon completion/resolution/closure of complaint.
- A.
  
  Initiator
- B.
  
  Customer Sevice Representative
- C.
  
  Sales Representative
- D.
  
  A and B
- E.
  
  A, B and C
8.

The BMS Manager assigns complaint with a __________ number.
9.

The BMS Manager reviews database _______________ and send out notifications on outstanding issues.
- A.
  
  Daily
- B.
  
  Weekly
- C.
  
  Monthly
- D.
  
  Annually
10.

As an employee, you should not attempt to resolve the complaint.
- A.
  
  True
- B.
  
  False
11.

What should be described regarding the customer and situation on the customer complaint form?
- A.
  
  Date
- B.
  
  Customer Name
- C.
  
  Brief description of the problem/reason for the contact
- D.
  
  Product description
- E.
  
  All of the above
12.

Log complaint using the ___________ Customer Complaint form.
13.

Who is responsible for closing the log?
- A.
  
  BMS Manager
- B.
  
  Sales Manager
- C.
  
  Sales Representative
- D.
  
  Initiator

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