Uniformed Public Services: Working With Members Of The Public
10 Questions
| Total Attempts: 206
Questions and Answers
- 1.What is the most important part of communication?
- A.
Listening
- B.
Talking loudly
- C.
Making notes whilst they are talking to you
- 2.What should you never do when taking a complaint from a member of the public?
- A.
Make notes
- B.
Answer your phone
- C.
Pay attention and be calm
- 3.True or False..As part of getting into the Police you will get observed dealing with members of the public in difficult situations.
- A.
True
- B.
False
- 4.One of your team has made someone cry by treading on their dead dog during a fire. They want you to take a complaint from them. What should you say?
- A.
But it was dead anyway so whats the problem?
- B.
Get a grip..your lives were more important that the dog!
- C.
Of course I will, we are really sorry to have offended you but our first concern was rescuing you and your family.
- 5.What is the name of the organisation who investigates complaints about the Police?
- A.
Police Officers Organisation Helpline
- B.
British Uniform Members Society
- C.
Independent Police Complaints Commission
- 6.Each service have their own internal complaints departments
- A.
True
- B.
False
- 7.What is the most likely complaint recieved by the Ambulance service?
- A.
Ambulance took too long to arrive
- B.
Paramedics were rude
- C.
The Ambulance was dirty
- 8.What is the most likely complaint the Fire Service will receive?
- A.
Flooded the house
- B.
Messed up the front garden
- C.
Took too long to arrive
- 9.What is the most common complaint about the Police?
- A.
Took too long to arrive
- B.
Were rude to the victim
- C.
Did not seem to care about the case
- 10.True or false: Conflict resolution is the training that helps you deal with calming someone down and remaining safe at an incident
- A.
True
- B.
False
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