Uniformed Public Services: Working With Members Of The Public

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| By Sgalley
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Sgalley
Community Contributor
Quizzes Created: 2 | Total Attempts: 1,028
| Attempts: 266
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  • 1/10 Questions

    One of your team has made someone cry by treading on their dead dog during a fire. They want you to take a complaint from them. What should you say?

    • But it was dead anyway so whats the problem?
    • Get a grip..your lives were more important that the dog!
    • Of course I will, we are really sorry to have offended you but our first concern was rescuing you and your family.
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About This Quiz

This quiz focuses on essential communication and complaint handling skills within uniformed public services, particularly the police. It assesses listening, appropriate responses during complaints, and understanding procedural standards for managing public interactions.

Complaint Handling Quizzes & Trivia

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  • 2. 

    What is the most likely complaint recieved by the Ambulance service?

    • Ambulance took too long to arrive

    • Paramedics were rude

    • The Ambulance was dirty

    Correct Answer
    A. Ambulance took too long to arrive
    Explanation
    The most likely complaint received by the Ambulance service would be that the ambulance took too long to arrive. This is a common complaint as people in need of urgent medical assistance expect a prompt response from the ambulance service. Delays in arrival can be frustrating and may have serious consequences for the patient's health.

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  • 3. 

    What is the most important part of communication?

    • Listening

    • Talking loudly

    • Making notes whilst they are talking to you

    Correct Answer
    A. Listening
    Explanation
    Listening is the most important part of communication because it allows us to fully understand and comprehend what others are saying. It involves actively paying attention, processing the information, and responding appropriately. By listening attentively, we can avoid misunderstandings, build stronger relationships, and effectively convey our thoughts and ideas. It is a vital skill that promotes effective communication and fosters mutual understanding and respect.

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  • 4. 

    True or False..As part of getting into the Police you will get observed dealing with members of the public in difficult situations.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    As part of the process of becoming a police officer, candidates are typically observed dealing with members of the public in difficult situations. This is done to assess their ability to handle challenging circumstances, maintain composure, and effectively communicate with the public. It is an important aspect of the training and evaluation process to ensure that candidates possess the necessary skills and qualities required for the role of a police officer.

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  • 5. 

    What should you never do when taking a complaint from a member of the public?

    • Make notes

    • Answer your phone

    • Pay attention and be calm

    Correct Answer
    A. Answer your phone
    Explanation
    When taking a complaint from a member of the public, it is important to give them your undivided attention and be fully present. Answering your phone during this time can be seen as disrespectful and dismissive, implying that the call is more important than the complaint being made. It is crucial to prioritize the person who is lodging the complaint and show them that you are actively listening and taking their concerns seriously.

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  • 6. 

    Each service have their own internal complaints departments

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Each service having their own internal complaints departments means that each service (or organization) has a dedicated department to handle complaints internally. This implies that when customers or clients have complaints regarding a particular service, they can directly contact the internal complaints department of that service for resolution. Therefore, the statement is true.

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  • 7. 

    True or false: Conflict resolution is the training that helps you deal with calming someone down and remaining safe at an incident

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Conflict resolution is a training program that equips individuals with the skills and techniques to effectively manage and resolve conflicts. It involves strategies for de-escalating tense situations, promoting calmness, and ensuring safety for all parties involved. Therefore, the statement that conflict resolution training helps in calming someone down and remaining safe at an incident is true.

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  • 8. 

    What is the name of the organisation who investigates complaints about the Police?

    • Police Officers Organisation Helpline

    • British Uniform Members Society

    • Independent Police Complaints Commission

    Correct Answer
    A. Independent Police Complaints Commission
    Explanation
    The correct answer is the Independent Police Complaints Commission. This organization is responsible for investigating complaints made against the police. They ensure that any allegations of misconduct or wrongdoing by police officers are thoroughly investigated and appropriate actions are taken. The other options, Police Officers Organisation Helpline and British Uniform Members Society, are not relevant to the task of investigating complaints about the police.

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  • 9. 

    What is the most common complaint about the Police?

    • Took too long to arrive

    • Were rude to the victim

    • Did not seem to care about the case

    Correct Answer
    A. Took too long to arrive
    Explanation
    The most common complaint about the Police is that they took too long to arrive. This suggests that people expect a quick response and assistance from the Police when they are in need. A delayed arrival may lead to frustration and feelings of insecurity, as individuals may feel that their safety and well-being were compromised due to the delay.

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  • 10. 

    What is the most likely complaint the Fire Service will receive?

    • Flooded the house

    • Messed up the front garden

    • Took too long to arrive

    Correct Answer
    A. Took too long to arrive
    Explanation
    The most likely complaint the Fire Service will receive is that they took too long to arrive. This can be inferred from the fact that the other options, such as "Flooded the house" and "Messed up the front garden," are not typically complaints that would be directed towards the Fire Service.

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Quiz Review Timeline (Updated): Mar 20, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 20, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • May 31, 2011
    Quiz Created by
    Sgalley
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