Uniformed Public Services: Working With Members Of The Public

10 Questions | Total Attempts: 206

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Police Quizzes & Trivia

Questions and Answers
  • 1. 
    What is the most important part of communication?
    • A. 

      Listening

    • B. 

      Talking loudly

    • C. 

      Making notes whilst they are talking to you

  • 2. 
    What should you never do when taking a complaint from a member of the public?
    • A. 

      Make notes

    • B. 

      Answer your phone

    • C. 

      Pay attention and be calm

  • 3. 
    True or False..As part of getting into the Police you will get observed dealing with members of the public in difficult situations.
    • A. 

      True

    • B. 

      False

  • 4. 
    One of your team has made someone cry by treading on their dead dog during a fire. They want you to take a complaint from them. What should you say?
    • A. 

      But it was dead anyway so whats the problem?

    • B. 

      Get a grip..your lives were more important that the dog!

    • C. 

      Of course I will, we are really sorry to have offended you but our first concern was rescuing you and your family.

  • 5. 
    What is the name of the organisation who investigates complaints about the Police?
    • A. 

      Police Officers Organisation Helpline

    • B. 

      British Uniform Members Society

    • C. 

      Independent Police Complaints Commission

  • 6. 
    Each service have their own internal complaints departments
    • A. 

      True

    • B. 

      False

  • 7. 
    What is the most likely complaint recieved by the Ambulance service?
    • A. 

      Ambulance took too long to arrive

    • B. 

      Paramedics were rude

    • C. 

      The Ambulance was dirty

  • 8. 
    What is the most likely complaint the Fire Service will receive?
    • A. 

      Flooded the house

    • B. 

      Messed up the front garden

    • C. 

      Took too long to arrive

  • 9. 
    What is the most common complaint about the Police?
    • A. 

      Took too long to arrive

    • B. 

      Were rude to the victim

    • C. 

      Did not seem to care about the case

  • 10. 
    True or false: Conflict resolution is the training that helps you deal with calming someone down and remaining safe at an incident
    • A. 

      True

    • B. 

      False

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