Uniformed Public Services: Working With Members Of The Public
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What is the most important part of communication?
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Listening
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Talking loudly
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Making notes whilst they are talking to you
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This quiz focuses on essential communication and complaint handling skills within uniformed public services, particularly the police. It assesses listening, appropriate responses during complaints, and understanding procedural standards for managing public interactions.
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- 2.
What should you never do when taking a complaint from a member of the public?
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Make notes
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Answer your phone
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Pay attention and be calm
Correct Answer
A. Answer your phoneExplanation
When taking a complaint from a member of the public, it is important to give them your undivided attention and be fully present. Answering your phone during this time can be seen as disrespectful and dismissive, implying that the call is more important than the complaint being made. It is crucial to prioritize the person who is lodging the complaint and show them that you are actively listening and taking their concerns seriously.Rate this question:
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- 3.
True or False..As part of getting into the Police you will get observed dealing with members of the public in difficult situations.
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True
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False
Correct Answer
A. TrueExplanation
As part of the process of becoming a police officer, candidates are typically observed dealing with members of the public in difficult situations. This is done to assess their ability to handle challenging circumstances, maintain composure, and effectively communicate with the public. It is an important aspect of the training and evaluation process to ensure that candidates possess the necessary skills and qualities required for the role of a police officer.Rate this question:
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- 4.
One of your team has made someone cry by treading on their dead dog during a fire. They want you to take a complaint from them. What should you say?
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But it was dead anyway so whats the problem?
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Get a grip..your lives were more important that the dog!
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Of course I will, we are really sorry to have offended you but our first concern was rescuing you and your family.
Correct Answer
A. Of course I will, we are really sorry to have offended you but our first concern was rescuing you and your family.Explanation
The correct answer is the most appropriate response in this situation because it acknowledges the person's feelings and apologizes for any offense caused. It also emphasizes that the team's main priority was the safety and well-being of the individual and their family during the fire. This response shows empathy and understanding while still addressing the issue at hand.Rate this question:
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- 5.
What is the name of the organisation who investigates complaints about the Police?
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Police Officers Organisation Helpline
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British Uniform Members Society
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Independent Police Complaints Commission
Correct Answer
A. Independent Police Complaints CommissionExplanation
The correct answer is the Independent Police Complaints Commission. This organization is responsible for investigating complaints made against the police. They ensure that any allegations of misconduct or wrongdoing by police officers are thoroughly investigated and appropriate actions are taken. The other options, Police Officers Organisation Helpline and British Uniform Members Society, are not relevant to the task of investigating complaints about the police.Rate this question:
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- 6.
Each service have their own internal complaints departments
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True
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False
Correct Answer
A. TrueExplanation
Each service having their own internal complaints departments means that each service (or organization) has a dedicated department to handle complaints internally. This implies that when customers or clients have complaints regarding a particular service, they can directly contact the internal complaints department of that service for resolution. Therefore, the statement is true.Rate this question:
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- 7.
What is the most likely complaint recieved by the Ambulance service?
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Ambulance took too long to arrive
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Paramedics were rude
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The Ambulance was dirty
Correct Answer
A. Ambulance took too long to arriveExplanation
The most likely complaint received by the Ambulance service would be that the ambulance took too long to arrive. This is a common complaint as people in need of urgent medical assistance expect a prompt response from the ambulance service. Delays in arrival can be frustrating and may have serious consequences for the patient's health.Rate this question:
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- 8.
What is the most likely complaint the Fire Service will receive?
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Flooded the house
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Messed up the front garden
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Took too long to arrive
Correct Answer
A. Took too long to arriveExplanation
The most likely complaint the Fire Service will receive is that they took too long to arrive. This can be inferred from the fact that the other options, such as "Flooded the house" and "Messed up the front garden," are not typically complaints that would be directed towards the Fire Service.Rate this question:
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- 9.
What is the most common complaint about the Police?
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Took too long to arrive
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Were rude to the victim
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Did not seem to care about the case
Correct Answer
A. Took too long to arriveExplanation
The most common complaint about the Police is that they took too long to arrive. This suggests that people expect a quick response and assistance from the Police when they are in need. A delayed arrival may lead to frustration and feelings of insecurity, as individuals may feel that their safety and well-being were compromised due to the delay.Rate this question:
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- 10.
True or false: Conflict resolution is the training that helps you deal with calming someone down and remaining safe at an incident
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True
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False
Correct Answer
A. TrueExplanation
Conflict resolution is a training program that equips individuals with the skills and techniques to effectively manage and resolve conflicts. It involves strategies for de-escalating tense situations, promoting calmness, and ensuring safety for all parties involved. Therefore, the statement that conflict resolution training helps in calming someone down and remaining safe at an incident is true.Rate this question:
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Quiz Review Timeline (Updated): Mar 20, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Mar 20, 2023Quiz Edited by
ProProfs Editorial Team -
May 31, 2011Quiz Created by
Sgalley
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