This trivia quiz facts and questions are designed to see just how much you know about handling the hotel guest’s complaint. It is designed to see if you have the skills needed to handle to deal with anything a client brings forward to you. Give it a try and get to review what you learn in section four of our course.
Mechanical
Attitudinal
Service-related
Unusual.
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Mechanical
Attitudinal
Service-related
Unusual.
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Mechanical
Attitudinal
Service-related
Unusual.
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Concentrate on the problem, not on placing blame.
Do not take notes until after the guest is finished. It will slow the guests down and make them think that you don’t care about the problem.
Monitor the progress of the corrective action, even if the complaint was resolved by someone else.
Isolate the guest if possible, so that other guests won’t overhear.
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Mechanical
Attitudinal
Service-related
Unusual.
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Reader boards
Information directories
Transaction files
Reservation reports
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Repair orders
Room inventories
The front desk information directory
The front office transaction file
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Guest perception graph
Log book
Guest perception detail
Both a and b
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Service-related complaints
Unusual complaints
Mechanical complaints
Attitudinal complaints
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Quiz Review Timeline (Updated): Mar 22, 2022 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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