The 'INTERNAL PKT JUNE 2019' quiz assesses knowledge on customer service practices, including subscription costs, service charges, and complaint resolution, crucial for enhancing customer satisfaction and business success.
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Listen to their problem
Sympathize with their situation
Ask how they would like problem to be resolved
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The midpoint in duration of a telephone call
A revenue sink hole of a company
A place where middle-of-the-road calls coexist with liberal and arch-conservative calls
A location where complaints and problems are converted into successful saves for your customers and your company
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*577#
*807#
*800#
*425#
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To give a good impression of yourself and the organization
To help you feel more confident and capable
First impression are important in a service environment
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Gain customer loyalty
Build customer satisfaction
Lead to improvements that are customer focused
All of these answers are correct
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