Post Call Survey Quiz

Cold Transfer and Warm Transfer Surveys

Come On In and Satisfaction Surveys

Open-ended and Closed-ended Surveys

True

False

True

False

Come on In Survey

Satisfaction Survey

Both Surveys

We are not currently measuring that

True

False

Select Transfer; Enter the 7 digit code, Hit Transfer again

Select Conference, Enter the 7 digit code, Conference member in to take the survey

Provider the caller with the 7 digit code to call and give them your agent ID so you get credit

Select Transfer; Enter the 7 digit code, Enter agent id; Hit transfer again

True

False

The Associate will receive perfect scores on all of their calls

Their scores will be based on the auditor driven score like normal.

The Associate will receive failing scores on their calls

Call is being transferred to another department

Caller in ER/Urgent Situation/Suicide Calls

When you are trying to be on time to lunch

Caller requests a call back with an answer/resolution to their issue

64.14%

0%

97.1%