This quiz will test your knowledge of the Post Call Survey process
True
False
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True
False
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Come on In Survey
Satisfaction Survey
Both Surveys
We are not currently measuring that
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True
False
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Select Transfer; Enter the 7 digit code, Hit Transfer again
Select Conference, Enter the 7 digit code, Conference member in to take the survey
Provider the caller with the 7 digit code to call and give them your agent ID so you get credit
Select Transfer; Enter the 7 digit code, Enter agent id; Hit transfer again
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True
False
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The Associate will receive perfect scores on all of their calls
Their scores will be based on the auditor driven score like normal.
The Associate will receive failing scores on their calls
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Call is being transferred to another department
Caller in ER/Urgent Situation/Suicide Calls
When you are trying to be on time to lunch
Caller requests a call back with an answer/resolution to their issue
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64.14%
0%
97.1%
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Quiz Review Timeline (Updated): Mar 19, 2023 +
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