SBTV: Customer Service! Trivia Quiz

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| By HomeHardware
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HomeHardware
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Quizzes Created: 17 | Total Attempts: 10,892
| Attempts: 867 | Questions: 10
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1. The second step in the Home ADDS Value process, Determine Needs, involves asking questions to help narrow down what product will best suit your customer and their project.

Explanation

True.

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About This Quiz
SBTV: Customer Service! Trivia Quiz - Quiz

SBTV: A quiz on customer service! If you have a very efficient customer care department, the chances of having returns and new customers are very high as compared to businesses that do not invest so much into customer service. Take up this interesting quiz and get to see just how... see moremuch you know about the customer service role within the firm. see less

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2. Dump bins are used for long-term promotions.

Explanation

False. Dump bins are used for short-lived promotions.

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3. In the Home ADDS Value process, the Deliver Solutions step is an opportunity for you to:

Explanation

All of the above. In the Home ADDS Value process, the Deliver Solutions step is an opportunity for you to share your knowledge and expert advice, summarize information your customer has provided to you, and recommend a product or a choice of products to your customer.

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4. During the Deliver Solutions step, you should only recommend one product to your customer.

Explanation

False. During the Deliver Solutions step, you can recommend one product or a choice of products.

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5. Home offers two types of merchandising theories called promotional and general.

Explanation

True.

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6. Feature ends draw customers off the power aisle and into a department.

Explanation

True.

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7. According to the Mueller Foundation Merchandising Study, increased sales are directly related to price.

Explanation

False. According to the Mueller Foundation Merchandising Study, increased sales are directly related to display types.

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8. Power aisles are designed to:

Explanation

All of the above. Power aisles are designed to display bulk items, showcase dump bins, and highlight feature ends.

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9. If your customer arrives home without a key component needed to utilize their main purchase fully, what step have you missed in the Home ADDS Value approach to selling?

Explanation

Suggest Associated Items. If your customer arrives home without a key component needed to utilize their main purchase fully, you have missed the Suggest Associated Items step in the Home ADDS Value approach to selling.

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10. Never use an open-ended question when determining your customer's needs in the Home ADDS Value process.

Explanation

False. Use open-ended questions to gain valuable information about what solution will be right for your customer.

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  • Mar 21, 2023
    Quiz Edited by
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  • Feb 07, 2014
    Quiz Created by
    HomeHardware
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The second step in the Home ADDS Value process, Determine Needs,...
Dump bins are used for long-term promotions.
In the Home ADDS Value process, the Deliver Solutions step is an...
During the Deliver Solutions step, you should only recommend one...
Home offers two types of merchandising theories called promotional and...
Feature ends draw customers off the power aisle and into a department.
According to the Mueller Foundation Merchandising Study, increased...
Power aisles are designed to:
If your customer arrives home without a key component needed to...
Never use an open-ended question when determining your customer's...
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