SBTV: Quiz On Customer Service! Trivia Questions

10 Questions | Total Attempts: 696

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SBTV: Quiz On Customer Service! Trivia Questions

SBTV: A quiz on customer service! If you have a very efficient customer care department, the chances of having return and new customers are very high as compared to businesses that do not invest so much into customer service. Take up this interesting quiz and get to see just how much you know about the customer service role within the firm.


Questions and Answers
  • 1. 
    The second step in the Home ADDS Value process, Determine Needs, involves asking questions to help narrow down what product will best suit your customer and their project.
    • A. 

      True

    • B. 

      False

  • 2. 
    Never use an open-ended question when trying to determine your customer’s needs in the Home ADDS Value process.
    • A. 

      True

    • B. 

      False

  • 3. 
    In the Home ADDS Value process, the Deliver Solutions step is an opportunity for you to:
    • A. 

      Share your knowledge and expert advice.

    • B. 

      Summarize information your customer has provided to you.

    • C. 

      Recommend a product or a choice of products to your customer.

    • D. 

      All of the above

  • 4. 
    If your customer arrives home without a key component needed to fully utilize their main purchase, what step have you missed in the Home ADDS Value approach to selling?
    • A. 

      Acknowledge Customer

    • B. 

      Determine Needs

    • C. 

      Deliver Solutions

    • D. 

      Suggest Associated Items

  • 5. 
    During the Deliver Solutions step, you should only recommend one product to your customer.
    • A. 

      True

    • B. 

      False

  • 6. 
    Home offers two types of merchandising theories called promotional and general.
    • A. 

      True

    • B. 

      False

  • 7. 
    Power aisles are designed to:
    • A. 

      Display bulk items.

    • B. 

      Showcase dump bins.

    • C. 

      Highlight feature ends.

    • D. 

      All of the above

  • 8. 
    Feature ends draw customers off the power aisle and into a department.
    • A. 

      True

    • B. 

      False

  • 9. 
    Dump bins are used for long term promotions.
    • A. 

      True

    • B. 

      False

  • 10. 
    According to the Mueller Foundation Merchandising Study, increased sales are directly related to price.
    • A. 

      True

    • B. 

      False