Verisys Customer Service Week Trivia!

16 Questions | Total Attempts: 76

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Verisys Customer Service Week Trivia!

Test your Customer Service and Verisys knowledge! PRIZES will go out to those who can answer all questions correctly! Simply print your perfect score and submit to Shaelyn for a prize!


Questions and Answers
  • 1. 
    What year was our company name "Verisys" founded?
    • A. 

      2007

    • B. 

      1996

    • C. 

      2013

    • D. 

      1945

  • 2. 
    When is John Benson's birthday?
    • A. 

      December, 25

    • B. 

      January, 1

    • C. 

      July, 4

    • D. 

      August, 27

  • 3. 
    A complaining customer is:
    • A. 

      Always right

    • B. 

      A liability for the company

    • C. 

      Often lying

    • D. 

      Always the customer

  • 4. 
    Customer Service Culture is:
    • A. 

      A new form of yogurt where the lid removes itself for you

    • B. 

      Behavior being analyzed in a Petrie dish for contagions

    • C. 

      An environment where customer service permeates the thinking of the entire company

    • D. 

      A mythical civilization in which everyone smiles and welcomes you when they meet

  • 5. 
    What is the name of our sister company in Spokane, WA?
    • A. 

      ReferenceChecks

    • B. 

      Burger King

    • C. 

      ReferencePro

    • D. 

      Google

  • 6. 
    Customers who complain:
    • A. 

      Had unhappy childhoods

    • B. 

      Are doing you a service in identifying what isn’t working in your business or organization

    • C. 

      Have trouble in their primary relationships

    • D. 

      Are always right

  • 7. 
    Which of the following sources works to prevent Medicaid fraud, waste and abuse?
    • A. 

      The Texas Health and Human Services Commission Office of Inspector General

    • B. 

      DEA, Office of Diversion Control

    • C. 

      Food and Drug Administration

    • D. 

      Office of Foreign Asset Control

  • 8. 
    For a company to be considered service-oriented:
    • A. 

      It must mention customer service in its mission statement

    • B. 

      At least 18.3% of its employees must work in the customer service department

    • C. 

      Its managers must at one time have been CSRs

    • D. 

      Customer service must be addressed by all departments

  • 9. 
    What is Verisys' slogan?
    • A. 

      Did somebody say McDonald's?

    • B. 

      Transparency is Forever

    • C. 

      Be all that you can be

    • D. 

      Transparency is Power

  • 10. 
    What year did the Utah operations center open?
    • A. 

      2009

    • B. 

      1992

    • C. 

      2012

    • D. 

      1902

  • 11. 
     Which client do we perform the most license verifications for?
    • A. 

      ProviderTrust

    • B. 

      Walgreens

    • C. 

      CVS

    • D. 

      Kroger

  • 12. 
    Customer Service departments:
    • A. 

      Have the most fun

    • B. 

      Are the afterthought that cleans up messes other departments cause

    • C. 

      Are leaders in understanding customer behavior patterns and build customer relationships and loyalty

    • D. 

      Are too cool for school

  • 13. 
    What does FACIS stand for?
    • A. 

      Fine Arts Control Information Systems

    • B. 

      Fraud and Abuse Control Information System

    • C. 

      Freedom America Corporation Information Systems

    • D. 

      Fraudulent Automatic Control Information System

  • 14. 
    While performing a verification, a state sanction record is found, the license is suspended, in what "Bucket" does that record belong?
    • A. 

      Level 1: Federal Matches, Current

    • B. 

      Level 2: State Matches, Current

    • C. 

      Level 3: Professional License Disciplinary Action (Cannot Practice)

    • D. 

      Level 4: Professional License Disciplinary Action (Can Practice)

  • 15. 
    Customer Service Fact: It takes how many positive experiences to make up for one, unresolved negative experience?
    • A. 

      12

    • B. 

      0

    • C. 

      1,001,201

    • D. 

      1

  • 16. 
    How much fun was Customer Service Week? (Not Scored)
    • A. 

      The Best Week Ever!

    • B. 

      Fun

    • C. 

      So, so

    • D. 

      Not Fun

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