Verisys Customer Service Week Trivia!

16 Questions | Total Attempts: 76

SettingsSettingsSettings
Verisys Customer Service Week Trivia! - Quiz

Test your Customer Service and Verisys knowledge! PRIZES will go out to those who can answer all questions correctly! Simply print your perfect score and submit to Shaelyn for a prize!


Questions and Answers
  • 1. 
    What year was our company name "Verisys" founded?
    • A. 

      2007

    • B. 

      1996

    • C. 

      2013

    • D. 

      1945

  • 2. 
    When is John Benson's birthday?
    • A. 

      December, 25

    • B. 

      January, 1

    • C. 

      July, 4

    • D. 

      August, 27

  • 3. 
    A complaining customer is:
    • A. 

      Always right

    • B. 

      A liability for the company

    • C. 

      Often lying

    • D. 

      Always the customer

  • 4. 
    Customer Service Culture is:
    • A. 

      A new form of yogurt where the lid removes itself for you

    • B. 

      Behavior being analyzed in a Petrie dish for contagions

    • C. 

      An environment where customer service permeates the thinking of the entire company

    • D. 

      A mythical civilization in which everyone smiles and welcomes you when they meet

  • 5. 
    What is the name of our sister company in Spokane, WA?
    • A. 

      ReferenceChecks

    • B. 

      Burger King

    • C. 

      ReferencePro

    • D. 

      Google

  • 6. 
    Customers who complain:
    • A. 

      Had unhappy childhoods

    • B. 

      Are doing you a service in identifying what isn’t working in your business or organization

    • C. 

      Have trouble in their primary relationships

    • D. 

      Are always right

  • 7. 
    Which of the following sources works to prevent Medicaid fraud, waste and abuse?
    • A. 

      The Texas Health and Human Services Commission Office of Inspector General

    • B. 

      DEA, Office of Diversion Control

    • C. 

      Food and Drug Administration

    • D. 

      Office of Foreign Asset Control

  • 8. 
    For a company to be considered service-oriented:
    • A. 

      It must mention customer service in its mission statement

    • B. 

      At least 18.3% of its employees must work in the customer service department

    • C. 

      Its managers must at one time have been CSRs

    • D. 

      Customer service must be addressed by all departments

  • 9. 
    What is Verisys' slogan?
    • A. 

      Did somebody say McDonald's?

    • B. 

      Transparency is Forever

    • C. 

      Be all that you can be

    • D. 

      Transparency is Power

  • 10. 
    What year did the Utah operations center open?
    • A. 

      2009

    • B. 

      1992

    • C. 

      2012

    • D. 

      1902

  • 11. 
     Which client do we perform the most license verifications for?
    • A. 

      ProviderTrust

    • B. 

      Walgreens

    • C. 

      CVS

    • D. 

      Kroger

  • 12. 
    Customer Service departments:
    • A. 

      Have the most fun

    • B. 

      Are the afterthought that cleans up messes other departments cause

    • C. 

      Are leaders in understanding customer behavior patterns and build customer relationships and loyalty

    • D. 

      Are too cool for school

  • 13. 
    What does FACIS stand for?
    • A. 

      Fine Arts Control Information Systems

    • B. 

      Fraud and Abuse Control Information System

    • C. 

      Freedom America Corporation Information Systems

    • D. 

      Fraudulent Automatic Control Information System

  • 14. 
    While performing a verification, a state sanction record is found, the license is suspended, in what "Bucket" does that record belong?
    • A. 

      Level 1: Federal Matches, Current

    • B. 

      Level 2: State Matches, Current

    • C. 

      Level 3: Professional License Disciplinary Action (Cannot Practice)

    • D. 

      Level 4: Professional License Disciplinary Action (Can Practice)

  • 15. 
    Customer Service Fact: It takes how many positive experiences to make up for one, unresolved negative experience?
    • A. 

      12

    • B. 

      0

    • C. 

      1,001,201

    • D. 

      1

  • 16. 
    How much fun was Customer Service Week? (Not Scored)
    • A. 

      The Best Week Ever!

    • B. 

      Fun

    • C. 

      So, so

    • D. 

      Not Fun

Back to Top Back to top