Verisys Customer Service Week Trivia!

2.

When is John Benson's birthday?

December, 25
January, 1
July, 4
August, 27

Correct Answer

A. August, 27

Explanation

John Benson's birthday is on August 27th.

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3.

A complaining customer is:

Always right
A liability for the company
Often lying
Always the customer

Correct Answer

A. Always the customer

Explanation

The correct answer is "Always the customer." This phrase is often used in customer service to emphasize the importance of prioritizing the needs and satisfaction of the customer. It implies that regardless of the situation or complaint, the customer should be treated with respect and their concerns should be addressed promptly. This mindset helps to maintain good customer relations and can contribute to the success of the company.

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4.

Customer Service Culture is:

A new form of yogurt where the lid removes itself for you
Behavior being analyzed in a Petrie dish for contagions
An environment where customer service permeates the thinking of the entire company
A mythical civilization in which everyone smiles and welcomes you when they meet

Correct Answer

A. An environment where customer service permeates the thinking of the entire company

Explanation

The correct answer is "An environment where customer service permeates the thinking of the entire company." This answer suggests that customer service is not just a department or a task, but rather a culture that is ingrained in the mindset of every employee in the company. It implies that customer service is a top priority and is integrated into all aspects of the company's operations and decision-making processes.

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5.

What is the name of our sister company in Spokane, WA?

ReferenceChecks
Burger King
ReferencePro
Google

Correct Answer

A. ReferencePro

6.

Customers who complain:

Had unhappy childhoods
Are doing you a service in identifying what isn’t working in your business or organization
Have trouble in their primary relationships
Are always right

Correct Answer

A. Are doing you a service in identifying what isn’t working in your business or organization

Explanation

This answer suggests that customers who complain are actually helping the business or organization by pointing out areas that are not functioning properly. By bringing attention to these issues, the business can make improvements and provide better products or services.

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7.

Which of the following sources works to prevent Medicaid fraud, waste and abuse?

The Texas Health and Human Services Commission Office of Inspector General
DEA, Office of Diversion Control
Food and Drug Administration
Office of Foreign Asset Control

Correct Answer

A. The Texas Health and Human Services Commission Office of Inspector General

Explanation

The Texas Health and Human Services Commission Office of Inspector General works to prevent Medicaid fraud, waste, and abuse. This office is responsible for investigating and detecting fraudulent activities in the Medicaid program, ensuring that taxpayer funds are used appropriately and efficiently. They conduct audits, inspections, and investigations to identify and prevent fraud, waste, and abuse in Medicaid.

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8.

For a company to be considered service-oriented:

It must mention customer service in its mission statement
At least 18.3% of its employees must work in the customer service department
Its managers must at one time have been CSRs
Customer service must be addressed by all departments

Correct Answer

A. Customer service must be addressed by all departments

Explanation

In order for a company to be considered service-oriented, it is important that customer service is addressed by all departments. This means that every department within the company should prioritize and focus on providing excellent customer service. This ensures that the company as a whole is dedicated to meeting the needs and expectations of its customers, rather than just relying on a specific customer service department to handle all customer interactions. By addressing customer service across all departments, the company can create a culture of customer-centricity and ensure that every employee understands the importance of delivering exceptional service.

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9.

What is Verisys' slogan?

Did somebody say McDonald's?
Transparency is Forever
Be all that you can be
Transparency is Power

Correct Answer

A. Transparency is Power

Explanation

The correct answer is "Transparency is Power". This slogan suggests that Verisys believes in the importance of transparency in their work. They believe that by being transparent, they hold the power to make informed decisions and create a trustworthy environment. This slogan reflects their commitment to transparency and its significance in their business operations.

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10.

What year did the Utah operations center open?

2009
1992
2012
1902

Correct Answer

A. 2009

Explanation

The Utah operations center opened in 2009.

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11.

Which client do we perform the most license verifications for?

ProviderTrust
Walgreens
CVS
Kroger

Correct Answer

A. CVS

Explanation

The correct answer is CVS because the question asks for the client that we perform the most license verifications for. This implies that we are comparing the number of license verifications performed for different clients, and CVS is the client that has the highest number of license verifications.

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12.

Customer Service departments:

Have the most fun
Are the afterthought that cleans up messes other departments cause
Are leaders in understanding customer behavior patterns and build customer relationships and loyalty
Are too cool for school

Correct Answer

A. Are leaders in understanding customer behavior patterns and build customer relationships and loyalty

Explanation

Customer Service departments are leaders in understanding customer behavior patterns and building customer relationships and loyalty. This means that they have a deep understanding of how customers think and behave, allowing them to provide personalized and effective solutions. They also focus on building strong relationships with customers, ensuring their satisfaction and loyalty to the company. This implies that customer service departments play a crucial role in maintaining customer satisfaction and fostering long-term relationships.

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13.

What does FACIS stand for?

Fine Arts Control Information Systems
Fraud and Abuse Control Information System
Freedom America Corporation Information Systems
Fraudulent Automatic Control Information System

Correct Answer

A. Fraud and Abuse Control Information System

Explanation

FACIS stands for Fraud and Abuse Control Information System. This system is designed to provide information on individuals and entities that have been excluded from participating in federally funded healthcare programs due to fraudulent activities or abuse. It helps healthcare organizations and providers to ensure compliance and prevent fraud by screening potential employees, contractors, and business partners against the excluded parties list maintained by the Office of Inspector General (OIG).

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14.

While performing a verification, a state sanction record is found, the license is suspended, in what "Bucket" does that record belong?

Level 1: Federal Matches, Current
Level 2: State Matches, Current
Level 3: Professional License Disciplinary Action (Cannot Practice)
Level 4: Professional License Disciplinary Action (Can Practice)

Correct Answer

A. Level 3: Professional License Disciplinary Action (Cannot Practice)

Explanation

This record belongs in Level 3: Professional License Disciplinary Action (Cannot Practice) because the state sanction record states that the license is suspended, which means that the individual is not allowed to practice their profession.

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15.

Customer Service Fact: It takes how many positive experiences to make up for one, unresolved negative experience?

12
0
1,001,201
1

Correct Answer

A. 12

Explanation

It takes 12 positive experiences to make up for one unresolved negative experience. This means that the impact of a negative experience on a customer is much stronger than that of a positive experience. Therefore, businesses should strive to resolve any negative experiences promptly and effectively in order to maintain customer satisfaction and loyalty.

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16.

How much fun was Customer Service Week? (Not Scored)

The Best Week Ever!
Fun
So, so
Not Fun

Verisys Customer Service Week Trivia!

What year was our company name "Verisys" founded?

Quiz Preview

When is John Benson's birthday?

A complaining customer is:

Customer Service Culture is:

What is the name of our sister company in Spokane, WA?

Customers who complain:

Which of the following sources works to prevent Medicaid fraud, waste and abuse?

For a company to be considered service-oriented:

What is Verisys' slogan?

What year did the Utah operations center open?

Which client do we perform the most license verifications for?

Customer Service departments:

What does FACIS stand for?

While performing a verification, a state sanction record is found, the license is suspended, in what "Bucket" does that record belong?

Customer Service Fact: It takes how many positive experiences to make up for one, unresolved negative experience?

How much fun was Customer Service Week? (Not Scored)