The 'CSR - AR Post-assessment' quiz evaluates knowledge on auto-reimbursement processes, including requirements, troubleshooting, and timelines. It is designed for customer service representatives to ensure efficient and accurate handling of customer reimbursements.
Chat AR help desk
Transfer the call to the funding department
Verify that the customer has met all of the AR requirements
Send an email to the carrier team
Advise the customer to call the carrier
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The carrier has sent us the payment file but no action has been made on it
That EH has received the file and it is ready to be sent to the funding department
That the file has been stopped and is being prevented from any further action.
That the customer has either selected to turn AR off or they did not elect to turn AR on
That the file was sent to the funding department
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2 or 3 months
7 - 10 business days if they have direct deposit and up to 14 business days if they are receiving a check
4 - 6 weeks
By the 15th of the month
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True
False
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Online
By calling the funding department
By calling EH
AR cannot be changed after the policy has been issued
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Reimbursedment for premiums without submitting a claim form
Reimbursement for copays and deductibles without submitting a claim form
Optional service that all carriers participate in
Optional service created by Extend Health
Optional service that the customer can participate in
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Amount
Current Status
Billing period
Date of status
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The carrier has sent us the payment file but no action had been made on it
That EH has received the file and it is ready to be sent to the funding department
That the file has been stopped and is being prevented from any further action
That the customer has either selected to turn AR off or they did not elect to turn AR on
That the file was sent to the fudning department
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Extend Health forwards reciept of payment to the funding department
The insurance company fowards receipt of payment to Extend Health
The funding department reimburses the customer
The customer pays the plan premium to the insurance company
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