CSR - Ar Post-assessment

The correct answer is "The customer has funds available in their HRA." This means that for Auto-reimbursement to work, the customer must have funds available in their Health Reimbursement Arrangement (HRA). This makes sense because Auto-reimbursement is a process where the customer's eligible expenses are automatically reimbursed from their HRA funds, so if there are no funds available, the reimbursement cannot take place.

When a customer states that they have not received their reimbursement, the first thing a CSR should do is verify that the customer has met all of the AR (Accounts Receivable) requirements. This is important because if the customer has not met all the requirements, they may not be eligible for reimbursement. By verifying this information, the CSR can determine if the customer is eligible for reimbursement or if there are any missing requirements that need to be fulfilled before the reimbursement can be processed.

The correct answer is that the file has been stopped and is being prevented from any further action. This means that there is an issue or error with the file, and it cannot proceed to the next step or be processed any further. It could be due to missing information, a discrepancy, or any other reason that requires the file to be halted.

The correct answer is 7 - 10 business days if they have direct deposit and up to 14 business days if they are receiving a check. This is because direct deposit is a faster method of transferring funds compared to sending a physical check through mail. Therefore, customers who have direct deposit can expect to receive their reimbursement within 7 - 10 business days, while those receiving a check may have to wait up to 14 business days for it to arrive.

A CSR (Customer Service Representative) is able to view the history of changes made to AR (Accounts Receivable) in the customer's policy. This means that they have access to the record of any modifications or updates that have been made to the customer's financial accounts. This information is important for the CSR to have a complete understanding of the customer's payment history and any adjustments that have been made to their account. By having access to this history, the CSR can provide accurate and informed assistance to the customer regarding their financial transactions.

The correct answer is Online and By calling EH. Auto-reimbursement can be changed either online or by calling EH. Both methods allow for the modification of auto-reimbursement preferences.

Auto-reimbursement is a service created by Extend Health that allows customers to participate in the reimbursement for premiums without submitting a claim form. It is an optional service that customers can choose to utilize.

In the Auto-reimbursement History, the CSR can view the amount of the reimbursement, the current status of the reimbursement, the billing period for which the reimbursement is applicable, and the date on which the status of the reimbursement was updated.

If an AR file is showing "Payment Mapped," it indicates that EH (presumably a department or individual) has received the file and it is ready to be sent to the funding department. This suggests that the necessary steps have been taken to process the payment and it is now in the hands of EH for further action.

After meeting the requirements for Auto-reimbursement, the first step in the AR process is for the customer to pay the plan premium to the insurance company. This indicates that the customer is responsible for making the payment to the insurance company in order to initiate the reimbursement process.