CSR - Ar Post-assessment

10 Questions | Total Attempts: 410

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CSR Quizzes & Trivia

Questions and Answers
  • 1. 
    The first requirement for Auto-reimbursement to function is:
    • A. 

      The customer paid their premium

    • B. 

      The customer is qualified for funding

    • C. 

      The customer has funds available in their HRA

    • D. 

      Auto-reimbursement is turned on

  • 2. 
    What is the first thing a CSR should do when a customer states that they have not received their reimbursement:
    • A. 

      Chat AR help desk

    • B. 

      Transfer the call to the funding department

    • C. 

      Verify that the customer has met all of the AR requirements

    • D. 

      Send an email to the carrier team

    • E. 

      Advise the customer to call the carrier

  • 3. 
    If an AR file is showing ‘Payment Blocked,’ this indicates:
    • A. 

      The carrier has sent us the payment file but no action has been made on it

    • B. 

      That EH has received the file and it is ready to be sent to the funding department

    • C. 

      That the file has been stopped and is being prevented from any further action.

    • D. 

      That the customer has either selected to turn AR off or they did not elect to turn AR on

    • E. 

      That the file was sent to the funding department

  • 4. 
    Once the AR file is sent to the funding department, the customer should expect to receive their reimbursement in:
    • A. 

      2 or 3 months

    • B. 

      7 - 10 business days if they have direct deposit and up to 14 business days if they are receiving a check

    • C. 

      4 - 6 weeks

    • D. 

      By the 15th of the month

  • 5. 
    A CSR can view the history of changes made to AR in the customer’s policy
    • A. 

      True

    • B. 

      False

  • 6. 
    Auto-reimbursement can be changed: (select all that applies)
    • A. 

      Online

    • B. 

      By calling the funding department

    • C. 

      By calling EH

    • D. 

      AR cannot be changed after the policy has been issued

  • 7. 
    What is Auto-reimbursement? (Select all that applies)
    • A. 

      Reimbursedment for premiums without submitting a claim form

    • B. 

      Reimbursement for copays and deductibles without submitting a claim form

    • C. 

      Optional service that all carriers participate in

    • D. 

      Optional service created by Extend Health

    • E. 

      Optional service that the customer can participate in

  • 8. 
    In the Auto-reimbursement History, the CSR can view: (select all that applies)
    • A. 

      Amount

    • B. 

      Current Status

    • C. 

      Billing period

    • D. 

      Date of status

  • 9. 
    If an AR file is showing ‘Payment Mapped,’ this indicates:
    • A. 

      The carrier has sent us the payment file but no action had been made on it

    • B. 

      That EH has received the file and it is ready to be sent to the funding department

    • C. 

      That the file has been stopped and is being prevented from any further action

    • D. 

      That the customer has either selected to turn AR off or they did not elect to turn AR on

    • E. 

      That the file was sent to the fudning department

  • 10. 
    Once the customer meets the requirements for Auto-reimbursement, the first step in the AR process is:
    • A. 

      Extend Health forwards reciept of payment to the funding department

    • B. 

      The insurance company fowards receipt of payment to Extend Health

    • C. 

      The funding department reimburses the customer

    • D. 

      The customer pays the plan premium to the insurance company

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