O & SCM 205

17 Questions | Total Attempts: 1016

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Customer Quizzes & Trivia

Questions and Answers
  • 1. 
    "Quality is defined by the customer" is
    • A. 

      An unrealistic definition of quality

    • B. 

      User based definition of quality

    • C. 

      - A Manufacturing based definition of quality

    • D. 

      - A Product based definition of quality

  • 2. 
    The supply chain concept originated in what discipline?
    • A. 

      marketing

    • B. 

      operations

    • C. 

      logistics

    • D. 

      production

  • 3. 
    Zero defects in manufacturing are:
    • A. 

      is a relevant goal only in electronic assembly

    • B. 

      is readily achievable

    • C. 

      is the goal of TQM -

    • D. 

      is an unobtainable and misleading idea

  • 4. 
    A ____________ encompasses all activities associated with the flow and transformation of goods from the raw material stage, through to the end-user, as well as the associated information flows.
    • A. 

      production line

    • B. 

      warehouse

    • C. 

      marketing channel -

    • D. 

      supply chain

  • 5. 
    Which one of the following best represents a pure good?
    • A. 

      Soap

    • B. 

      Fast food

    • C. 

      Attending a play

    • D. 

      Vehicle repair

  • 6. 
    Lean production involves:
    • A. 

      Elimination of cost only

    • B. 

      Improvement of quality only

    • C. 

      Improvement of speed only

    • D. 

      Elimination of all types of waste

  • 7. 
    "Kaizen" is a Japanese term meaning:
    • A. 

      Continuous Improvement

    • B. 

      a foolproof mechanism

    • C. 

      Just in time (JIT)

    • D. 

      a fishbone diagram

  • 8. 
    Among the tools of TQM, the tool ordinarily used to aid in understanding the sequence of events through which a product travels is a:
    • A. 

      Pareto chart

    • B. 

      Flow chart -

    • C. 

      check sheet

    • D. 

      a fishbone diagram

  • 9. 
    Which came last in the development of manufacturing techniques?
    • A. 

      Lean production

    • B. 

      Mass production -

    • C. 

      Division of labor.

    • D. 

      Craft production.

  • 10. 
    Which of the following is not true about a lean production system? , recent consumer sur!ey conducted for a car dealership indicates that* (hen "uyinga car* customers are primarily concerned (ith the salesperson;s a"ility to e/plain thecar;s features* the salesperson;s friendliness* and the dealer;s honesty Thedealership should "e especially concerned (ith (hich dimensions of ser!ice &uality, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem
    • A. 

      It puts emphasis on quality, flexibility, and time reduction

    • B. 

      It puts emphasis on reducing a company's labor force.

    • C. 

      It is involved in maintaining and improving the system with lower amounts of inventory

    • D. 

      It relies on buffers against unforeseen occurrences.

  • 11. 
    The inputs to a transformation process include all of the following except  , recent consumer sur!ey conducted for a car dealership indicates that* (hen "uyinga car* customers are primarily concerned (ith the salesperson;s a"ility to e/plain thecar;s features* the salesperson;s friendliness* and the dealer;s honesty Thedealership should "e especially concerned (ith (hich dimensions of ser!ice &uality, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem
    • A. 

      Material

    • B. 

      People

    • C. 

      Information

    • D. 

      Assembly

  • 12. 
    When suppliers, distributors, and customers partner with each other to improve the performance of the entire system, they are participating in a ________  , recent consumer sur!ey conducted for a car dealership indicates that* (hen "uyinga car* customers are primarily concerned (ith the salesperson;s a"ility to e/plain thecar;s features* the salesperson;s friendliness* and the dealer;s honesty Thedealership should "e especially concerned (ith (hich dimensions of ser!ice &uality, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem
    • A. 

      Channel Of Distribution

    • B. 

      Value Delivery Network

    • C. 

      Supply Chain

    • D. 

      Supply And Demand Chain

  • 13. 
    Raw materials and specialised services procured are converted into useful service offerings and finally distributed to customers in following Industry, recent consumer sur!ey conducted for a car dealership indicates that* (hen "uyinga car* customers are primarily concerned (ith the salesperson;s a"ility to e/plain thecar;s features* the salesperson;s friendliness* and the dealer;s honesty Thedealership should "e especially concerned (ith (hich dimensions of ser!ice &uality, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem
    • A. 

      Refinery

    • B. 

      Sugar

    • C. 

      Cement

    • D. 

      Hotel

  • 14. 
     In a SC,Material flows in one direction while _________from in both direction, recent consumer sur!ey conducted for a car dealership indicates that* (hen "uyinga car* customers are primarily concerned (ith the salesperson;s a"ility to e/plain thecar;s features* the salesperson;s friendliness* and the dealer;s honesty Thedealership should "e especially concerned (ith (hich dimensions of ser!ice &uality, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem
    • A. 

      Process

    • B. 

      Product

    • C. 

      Information

    • D. 

      W.I.P.

  • 15. 
    The amount of inventory kept at each stock point in a warehouse network is usually based on:  , recent consumer sur!ey conducted for a car dealership indicates that* (hen "uyinga car* customers are primarily concerned (ith the salesperson;s a"ility to e/plain thecar;s features* the salesperson;s friendliness* and the dealer;s honesty Thedealership should "e especially concerned (ith (hich dimensions of ser!ice &uality, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem
    • A. 

      Tradeoffs between warehousing, inventory, and transportation costs

    • B. 

      Constant demand

    • C. 

      Minimizing transportation costs

    • D. 

      Product pricing strategy

  • 16. 
    The supply chain management philosophy emerged in which decade?  , recent consumer sur!ey conducted for a car dealership indicates that* (hen "uyinga car* customers are primarily concerned (ith the salesperson;s a"ility to e/plain thecar;s features* the salesperson;s friendliness* and the dealer;s honesty Thedealership should "e especially concerned (ith (hich dimensions of ser!ice &uality, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem
    • A. 

      1960s

    • B. 

      1970s

    • C. 

      1980s

    • D. 

      1990s

  • 17. 
    What term describes a vertical expansion of job duties in order to give the worker more responsibility? , recent consumer sur!ey conducted for a car dealership indicates that* (hen "uyinga car* customers are primarily concerned (ith the salesperson;s a"ility to e/plain thecar;s features* the salesperson;s friendliness* and the dealer;s honesty Thedealership should "e especially concerned (ith (hich dimensions of ser!ice &uality, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem
    • A. 

      Job enlargement

    • B. 

      Job rotation

    • C. 

      Job enrichment

    • D. 

      Job design

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