Test Your Retail Knowledge! Trivia Quiz

9 Questions | Total Attempts: 5522

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Test Your Retail Knowledge! Trivia Quiz

There are some retailers that have a very strong persuasion power that they can convince you to buy something you are sure you did not need. If you want to be a future shop keeper you should be able to connect with your prospective clients. Take this retail quiz and see if you’ve got what it takes or not to rule the retail industry.


Questions and Answers
  • 1. 
    • A. 

      Ignore them; they're just regular people like you

    • B. 

      Greet them and ask if you can help them; the polite way

    • C. 

      Kick them out; you don't want them in the shop

    • D. 

      Leave them to do their buisness; but smile and greet them in a polite way

  • 2. 
    If a Customer asks you where a tin of beans is, how should you respond?
    • A. 

      Tell them where the beans are

    • B. 

      Draw a map that is completley understandable

    • C. 

      SHOW the customer where they are and if required, help them carry the items

    • D. 

      Just say "Leave me alone, i'm off Duty" and shout at them to go away

  • 3. 
    How should you treat the other employees around you?
    • A. 

      Ignore them and don't bother to become friends

    • B. 

      Treat them with respect and kindness

    • C. 

      Share nasty looks at them and envy them

    • D. 

      Become friends and keep in touch

  • 4. 
    While serving customers at the checkout, should you help them? If yes, how?
    • A. 

      By Telling them the price of everything and ignoring their comments

    • B. 

      Helping them pack their bags and promting them to do certain actions (e.g. Enter pin no., Hand over loyalty card) when accipible

    • C. 

      Talking to them in a polite and friendly manner and taking ages to complete the sale.

    • D. 

      Not in any way at all; they didn't ask for help!

  • 5. 
    How should you spend your lunch hour?
    • A. 

      By working overtime to earn extra money

    • B. 

      By going out to lunch with your fellow employees or friends/family

    • C. 

      By shopping in the store you work at

    • D. 

      If avalible, go to the caf'e at your shop to eat lunch

  • 6. 
    Should you ever buddy clock? (clocking in another employee when they aren't at work)
    • A. 

      Yes, they are your friend so you clock them in early or when they don't show up.

    • B. 

      No, if there is a fire, they know that that employee is not in work

  • 7. 
    If you are ill, should you go to work?
    • A. 

      Yes; you earn a living at work and don't care if you are ill or pass on the illness

    • B. 

      No; You are very unwell and you don't want to pass on the illness

  • 8. 
    Should you ever run a no sale transaction and take money out of the drawer/put money in the drawer when you have not registered it on the checkout?
    • A. 

      No, you could mess up the daily sales and the ACTUAL totals will be different

    • B. 

      Yes, it doesn't matter if the sales are messed up, the manager never looks at the totals anyway!

  • 9. 
    Shoud you ALWAYS follow the comany's employee terms and conditions?
    • A. 

      No, sometimes you have to do things your own way

    • B. 

      Yes, you should follow the comany's rules to keep your job secure