Test Your Retail Knowledge! Trivia Quiz

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| By Dean Lewis
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Dean Lewis
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Quizzes Created: 1 | Total Attempts: 10,826
Questions: 9 | Attempts: 10,826

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Test Your Retail Knowledge! Trivia Quiz - Quiz

There are some retailers that have a very strong persuasion power that they can convince you to buy something you are sure you did not need. If you want to be a future shop keeper you should be able to connect with your prospective clients. Take this retail quiz and see if you’ve got what it takes or not to rule the retail industry.


Questions and Answers
  • 1. 

    What should you do if a customer walks into the shop?

    • A.

      Ignore them; they're just regular people like you

    • B.

      Greet them and ask if you can help them; the polite way

    • C.

      Kick them out; you don't want them in the shop

    • D.

      Leave them to do their buisness; but smile and greet them in a polite way

    Correct Answer
    B. Greet them and ask if you can help them; the polite way
    Explanation
    When a customer walks into the shop, it is important to greet them and ask if you can help them in a polite way. This shows good customer service and makes the customer feel welcomed and valued. Ignoring them or kicking them out would be rude and unprofessional, while leaving them to do their business without acknowledging them may make them feel ignored or unimportant. Therefore, the best approach is to greet the customer and offer assistance in a polite manner.

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  • 2. 

    If a Customer asks you where a tin of beans is, how should you respond?

    • A.

      Tell them where the beans are

    • B.

      Draw a map that is completley understandable

    • C.

      SHOW the customer where they are and if required, help them carry the items

    • D.

      Just say "Leave me alone, i'm off Duty" and shout at them to go away

    Correct Answer
    C. SHOW the customer where they are and if required, help them carry the items
    Explanation
    The correct answer is to SHOW the customer where they are and if required, help them carry the items. This response demonstrates good customer service by actively assisting the customer in finding the tin of beans and offering additional help if needed. It shows a willingness to go above and beyond to meet the customer's needs and ensure their satisfaction.

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  • 3. 

    How should you treat the other employees around you?

    • A.

      Ignore them and don't bother to become friends

    • B.

      Treat them with respect and kindness

    • C.

      Share nasty looks at them and envy them

    • D.

      Become friends and keep in touch

    Correct Answer
    B. Treat them with respect and kindness
    Explanation
    Treating other employees with respect and kindness is important for maintaining a positive and productive work environment. It fosters good relationships, promotes teamwork, and encourages collaboration. By treating others with respect, you show that you value their contributions and opinions, which can lead to increased morale and job satisfaction. Additionally, being kind to your colleagues creates a supportive atmosphere and helps build trust and camaraderie. Overall, treating other employees with respect and kindness is crucial for creating a harmonious and successful workplace.

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  • 4. 

    While serving customers at the checkout, should you help them? If yes, how?

    • A.

      By Telling them the price of everything and ignoring their comments

    • B.

      Helping them pack their bags and promting them to do certain actions (e.g. Enter pin no., Hand over loyalty card) when accipible

    • C.

      Talking to them in a polite and friendly manner and taking ages to complete the sale.

    • D.

      Not in any way at all; they didn't ask for help!

    Correct Answer
    B. Helping them pack their bags and promting them to do certain actions (e.g. Enter pin no., Hand over loyalty card) when accipible
    Explanation
    The correct answer suggests that while serving customers at the checkout, it is important to help them by assisting in packing their bags and prompting them to perform certain actions like entering their pin number or handing over their loyalty card when appropriate. This approach ensures that customers have a smooth and efficient checkout experience by providing the necessary support and guidance without being intrusive.

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  • 5. 

    How should you spend your lunch hour?

    • A.

      By working overtime to earn extra money

    • B.

      By going out to lunch with your fellow employees or friends/family

    • C.

      By shopping in the store you work at

    • D.

      If avalible, go to the caf'e at your shop to eat lunch

    Correct Answer(s)
    A. By working overtime to earn extra money
    B. By going out to lunch with your fellow employees or friends/family
    C. By shopping in the store you work at
    D. If avalible, go to the caf'e at your shop to eat lunch
    Explanation
    The answer suggests that there are multiple options for how to spend your lunch hour. You can either work overtime to earn extra money, go out to lunch with your colleagues or friends/family, shop in the store you work at, or if available, go to the café at your shop to eat lunch. These options provide a range of choices depending on individual preferences and circumstances.

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  • 6. 

    Should you ever buddy clock? (clocking in another employee when they aren't at work)

    • A.

      Yes, they are your friend so you clock them in early or when they don't show up.

    • B.

      No, if there is a fire, they know that that employee is not in work

    Correct Answer
    B. No, if there is a fire, they know that that employee is not in work
    Explanation
    Buddy clocking refers to the practice of clocking in another employee when they are not actually present at work. The given answer states that one should not engage in buddy clocking because if there is a fire or any emergency, the management would assume that the absent employee is present and this could lead to potential risks and confusion. It is important for the management to have accurate attendance records for the safety and security of all employees.

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  • 7. 

    If you are ill, should you go to work?

    • A.

      Yes; you earn a living at work and don't care if you are ill or pass on the illness

    • B.

      No; You are very unwell and you don't want to pass on the illness

    Correct Answer
    B. No; You are very unwell and you don't want to pass on the illness
    Explanation
    It is not advisable to go to work when you are ill because you risk spreading the illness to your colleagues, which can lead to a decrease in productivity and potentially cause more people to become sick. Additionally, working while being very unwell can hinder your own recovery and prolong the illness. It is important to prioritize your health and the well-being of others by staying home and seeking proper rest and medical attention when needed.

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  • 8. 

    Should you ever run a no sale transaction and take money out of the drawer/put money in the drawer when you have not registered it on the checkout?

    • A.

      No, you could mess up the daily sales and the ACTUAL totals will be different

    • B.

      Yes, it doesn't matter if the sales are messed up, the manager never looks at the totals anyway!

    Correct Answer
    A. No, you could mess up the daily sales and the ACTUAL totals will be different
    Explanation
    Running a no sale transaction and taking money out of or putting money into the cash drawer without registering it on the checkout can indeed mess up the daily sales and the actual totals. This is because the daily sales and totals are calculated based on the transactions that are properly recorded and registered on the checkout. If any transactions are not accounted for, it can lead to discrepancies in the sales and total figures, making them different from the actual amounts. Therefore, it is not advisable to perform such actions without proper registration.

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  • 9. 

    Shoud you ALWAYS follow the comany's employee terms and conditions?

    • A.

      No, sometimes you have to do things your own way

    • B.

      Yes, you should follow the comany's rules to keep your job secure

    Correct Answer
    B. Yes, you should follow the comany's rules to keep your job secure
    Explanation
    Following the company's employee terms and conditions is important to ensure job security. By adhering to these rules, employees demonstrate their commitment to the organization and its values. Failure to comply with these guidelines can lead to disciplinary actions or even termination. Therefore, it is advisable to always follow the company's rules in order to maintain job stability and avoid any negative consequences.

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