Retail Sales Associate Assessment Quiz: Test!

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| By Niraj Mehra
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Niraj Mehra
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Quizzes Created: 3 | Total Attempts: 5,003
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Retail Sales Associate Assessment Quiz: Test! - Quiz

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Questions and Answers
  • 1. 

    ____________________ are those stores where customers are offered with mid-to-high quality products. [ जहां ग्राहकों को मध्य से उच्च गुणवत्ता वाले उत्पादों को पेशकश किया जाता हैं, उन स्टोर्स को____________________कहा जाता हैं. ]

    • A.

      Street Vendors [स्ट्रीट वेंडर्स (सड़क विक्रेता)]

    • B.

      Mom and Pop Stores [मॉम एंड पॉप स्टोर्स]

    • C.

      Department Stores [डिपार्टमेंट स्टोर्स]

    • D.

      Grocery Stores [ग्रोसरी स्टोर्स (किराने की दुकान)]

    Correct Answer
    C. Department Stores [डिपार्टमेंट स्टोर्स]
    Explanation
    Department stores are those stores where customers are offered with mid-to-high quality products. These stores typically have a wide range of products across various categories such as clothing, accessories, home goods, and electronics. They are known for their organized layout, multiple departments, and a variety of brands and options for customers to choose from. Department stores provide a convenient and comprehensive shopping experience for customers looking for higher quality products.

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  • 2. 

    _____________________are those stores that offer their products at a discount rate, that is, at a lesser rate than the maximum retail price. [ जो स्टोर्स अपने उत्पादों की पेशकश छूट दर पर, अर्थात अधिकतम खुदरा मूल्य से कम दर पर करते हैं, उन्हें_____________________कहते हैं. ]

    • A.

      Hypermarkets [हाइपरमार्केट्स]

    • B.

      Kiosks [कियोस्क]

    • C.

      Category Killers [कैटेगरी किलर्स]

    • D.

      Discount Stores [डिस्काउंट स्टोर्स]

    Correct Answer
    D. Discount Stores [डिस्काउंट स्टोर्स]
    Explanation
    Discount stores are those stores that offer their products at a discount rate, which means they sell their products at a price lower than the maximum retail price. This makes them a popular choice for customers looking for affordable options and deals. Discount stores typically have a wide range of products available at discounted prices, making them a convenient option for budget-conscious shoppers.

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  • 3. 

    ______________________are box like shops, which sell small and inexpensive items like cigarettes, toffees, newspapers and magazines, water packets and sometimes, tea and coffee. [ ______________________बॉक्स की तरह दुकान होती है, जो सिगरेट, टॉफी, अखबार और पत्रिका, पानी के पैकेट और कभी कभी चाय और कॉफी की तरह छोटी और सस्ती वस्तुओं को बेचते हैं. ]

    • A.

      Street vendors [स्ट्रीट वेंडर्स (सड़क विक्रेता)]

    • B.

      Malls [मौल्स]

    • C.

      Online Stores [ऑनलाइन स्टोर्स]

    • D.

      Kiosks [कियोस्क]

    Correct Answer
    D. Kiosks [कियोस्क]
    Explanation
    Kiosks are box-like shops that sell small and inexpensive items like cigarettes, toffees, newspapers and magazines, water packets, and sometimes tea and coffee. This explanation directly matches the given description of the shops. Street vendors, malls, and online stores are not specifically mentioned as box-like shops selling these items. Therefore, kiosks are the correct answer.

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  • 4. 

    _______________________ is an image which helps the retailers to get customers into the store and later on these customers can be converted into buyers. [ _______________________ एक इमेज है जो खुदरा विक्रेताओं (रिटेलर्स) को दुकान में ग्राहकों को लाने के लिए और बाद में इन्ही ग्राहकों को खरीदारों में परिवर्तित करने में मदद करता है. ]

    • A.

      Selling Image [सेल्लिंग इमेज]

    • B.

      Circulation Image [सर्कुलेशन इमेज]

    • C.

      Store Image [स्टोर इमेज]

    • D.

      Back Area Image [बैक एरिया इमेज]

    Correct Answer
    C. Store Image [स्टोर इमेज]
    Explanation
    Store Image is an image that helps retailers to attract customers to their store. This image creates a positive perception of the store in the minds of potential customers, enticing them to visit and explore the products or services offered. Once customers are in the store, there is a higher likelihood of converting them into buyers. The store image plays a crucial role in building trust, credibility, and creating a welcoming atmosphere for customers, ultimately leading to increased sales and business growth.

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  • 5. 

    John is walking in a store where all merchandise is kept in parallel rows and one single large aisle breaks down in to small aisle. Which circulation plan does the store have? [ जॉन एक दुकान में गया जहां सभी माल समानांतर पंक्तियों मे रखा हुआ है और एक बड़ी गली छोटी गली में टूट जाती है. इस दूकान के पास कौन सा सर्कुलेशन  प्लान है? ]

    • A.

      Spine [स्पाइन]

    • B.

      Herringbone [हेरिंगबोन]

    • C.

      Plain [प्लेन]

    • D.

      Grid [ग्रिड]

    Correct Answer
    D. Grid [ग्रिड]
    Explanation
    The store has a grid circulation plan because all merchandise is kept in parallel rows, which is a characteristic of a grid layout. The large aisle breaking down into small aisles also suggests a grid pattern.

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  • 6. 

    _______________________type of customer may be troublesome, because these customers disputes every statements made by the sales person and the customer can steer the conversation into arguments. [ _______________________प्रकार के ग्राहक परेशान होते हैं क्योंकि ये ग्राहक सेल्सपर्सन द्वारा दिए गए हर बयान में विवाद करते हैं और बातचीत को बहस में बधिया कर देते हैं. ]

    • A.

      Disbelieving [अविश्वास (डिसबिलीविंग)]

    • B.

      Argumentative [विवादपूर्ण (आर्गुमेंटेटिव)]

    • C.

      Talkative [बातूनी (टॉकेटिव)]

    • D.

      Undecided [अस्थिरचित (अनडीसाइड)]

    Correct Answer
    B. Argumentative [विवादपूर्ण (आर्गुमेंटेटिव)]
    Explanation
    This type of customer is described as argumentative because they dispute every statement made by the salesperson and steer the conversation into arguments. They tend to challenge and question everything, making it difficult for the salesperson to communicate effectively and reach a resolution.

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  • 7. 

    ​_______________________type of customers are one of the most difficult one’s who refuses to say a word and often scares sales persons. [ _______________________प्रकार के ग्राहक सबसे कठिन लोग होते हैं, जो कि एक शब्द बोलने के लिए भी मना कर देते है और अक्सर सेल्सपर्सन को डराते हैं. ]

    • A.

      Impatient [बेसब्र (इमपेशंट)]

    • B.

      Nervous [घबराए (नर्वस)]

    • C.

      Something for nothing [कुछ नहीं के लिए कुछ (समथिंग फॉर नथिंग)]

    • D.

      Silent [खामोश (साइलेंट)]

    Correct Answer
    D. Silent [खामोश (साइलेंट)]
  • 8. 

    ________________________type of customer is the one who cannot make up his own mind and may be timid or lack concentration. [ जो व्यक्ति अपना ही मन नहीं बना सकते और डरपोक होते है या जिसमे एकाग्रता की कमी होती है, उन्हें ________________________प्रकार के ग्राहक कहते हैं. ]

    • A.

      Nervous [घबराए (नर्वस)]

    • B.

      Handicapped [विकलांग (हैंडीकैप्पड)]

    • C.

      Disbelieving [अविश्वास (डिसबिलीविंग)]

    • D.

      Undecided [अस्थिरचित (अनडीसाइड)]

    Correct Answer
    D. Undecided [अस्थिरचित (अनडीसाइड)]
    Explanation
    The correct answer for this question is "Undecided". This type of customer is unable to make up their own mind and may be timid or lack concentration. They are unsure and hesitant in their decision-making process.

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  • 9. 

    ________________________type of customer is fond of bargaining and are often found to make purchases during offers, off-season discounts, clearance sales etc. [ ________________________प्रकार के ग्राहक सौदेबाजी के शौकीन होते हैं और अक्सर प्रस्ताव, ऑफ सीजन छूट, निकासी बिक्री आदि के दौरान खरीद करते हुए पाए जाते हैं. ]

    • A.

      Impatient [बेसब्र (इमपेशंट)]

    • B.

      Handicapped [विकलांग (हैंडीकैप्पड)]

    • C.

      Something for nothing [कुछ नहीं के लिए कुछ (समथिंग फॉर नथिंग) ]

    • D.

      Disbelieving [अविश्वास (डिसबिलीविंग)]

    Correct Answer
    C. Something for nothing [कुछ नहीं के लिए कुछ (समथिंग फॉर नथिंग) ]
    Explanation
    This type of customer is fond of bargaining and is often found to make purchases during offers, off-season discounts, clearance sales, etc. The phrase "something for nothing" implies that these customers are looking for deals or discounts where they can get something valuable without having to pay much or anything at all. They are attracted to the idea of getting more for less and taking advantage of opportunities to save money.

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  • 10. 

    A small family-owned business, which sells a small collection of goods to the customers and is known for their high standards of customer service, is called __________________. [ एक छोटे से परिवार के स्वामित्व वाला व्यापार, जो ग्राहकों को माल का एक छोटा सा संग्रह बेचते है और ग्राहक की सेवा के अपने उच्च स्तर के लिए जाने जाते है, उन्हें __________________ कहा जाता है. ]

    • A.

      Grocery store [ग्रोसरी स्टोर्स (किराने की दुकान)]

    • B.

      Mall [मौल]

    • C.

      Mom-and-pop stores [मॉम एंड पॉप स्टोर्स]

    • D.

      Kiosk [कियोस्क]

    Correct Answer
    C. Mom-and-pop stores [मॉम एंड पॉप स्टोर्स]
    Explanation
    A small family-owned business that sells a small collection of goods and is known for their high standards of customer service is commonly referred to as "mom-and-pop stores." These stores are typically run by a family, providing a personalized and friendly shopping experience to their customers.

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  • 11. 

    Which of the following task must a CSA not do while making a sale? [ निम्न कार्य में से कौन सा कार्य एक सी एस ए को एक बिक्री करते समय नहीं करना चाहिए? ]

    • A.

      Direct the customer to other related products [अन्य संबंधित उत्पादों के लिए ग्राहक को निर्देशित करना]

    • B.

      Stock taking [माल पड़ताल]

    • C.

      Build customer relationship [ग्राहक संबंध का निर्माण]

    • D.

      None of the above [उपरोक्त में से कोई नहीं]

    Correct Answer
    B. Stock taking [माल पड़ताल]
    Explanation
    Stock taking is the process of counting and recording the inventory of a business. It is not a task that a CSA would typically be involved in while making a sale. Their main focus during a sale would be to direct the customer to other related products and build customer relationships. Therefore, stock taking is the task that a CSA must not do while making a sale.

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  • 12. 

    _______________________should be arranged and displayed to promote sales. [ बिक्री को बढ़ावा देने के लिए____________________ की व्यवस्था और प्रदर्शन किया जाना  चाहिए. ] 

    • A.

      Signage [सिगनेज]

    • B.

      Stock [स्टॉक]

    • C.

      Merchandise [मरकनडाइज़]

    • D.

      Hoardings [होर्डिंग्स]

    Correct Answer
    C. Merchandise [मरकनडाइज़]
    Explanation
    Merchandise refers to the products or goods that are being sold. In order to promote sales, it is important to arrange and display the merchandise effectively. This can include organizing products in an appealing manner, using attractive displays, and ensuring that the merchandise is easily accessible to customers. Signage, stock, and hoardings may also play a role in promoting sales, but merchandise is specifically mentioned as the correct answer in this context.

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  • 13. 

    The day end process of cash tallying and counting is known as ________________________. [ दिन के अंत की प्रक्रिया जिसमे नकद का मिलान और गिनती की जाती है उसे ________________________ के रूप में जाना जाता है. ]

    • A.

      Inventory Management [इन्वेंटरी मैनेजमेंट]

    • B.

      Daily Book Keeping [डेली बुक कीपिंग]

    • C.

      Global Counting [ग्लोबल काउंटिंग]

    • D.

      Cashiering [कैशिएरिन्ग]

    Correct Answer
    B. Daily Book Keeping [डेली बुक कीपिंग]
  • 14. 

    If you want to buy a table fan, you may visit to __________________________.  [ यदि आप एक टेबल फैन खरीदना चाहते हैं, तो आप_________________________ मे जा सकते हैं. ]

    • A.

      Local Grocery Store [लोकल ग्रोसरी स्टोर]

    • B.

      Hardware Store [हार्डवेयर स्टोर]

    • C.

      Electronic Shop [इलेक्ट्रॉनिक दुकान]

    • D.

      None of the above [उपरोक्त में से कोई नहीं]

    Correct Answer
    C. Electronic Shop [इलेक्ट्रॉनिक दुकान]
    Explanation
    If you want to buy a table fan, you may visit an electronic shop. Electronic shops typically sell a variety of electronic appliances, including table fans. They have a wide range of options to choose from and can provide information and assistance regarding the features and specifications of different table fans. Therefore, visiting an electronic shop would be the most suitable option for purchasing a table fan.

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  • 15. 

    Which of the following is important to wear in workplace? [ निम्न में से कौन से कपड़े कार्यस्थल में पहनना महत्वपूर्ण होता है? ]

    • A.

      Comfortable dress like Kurta and Pajama [कुर्ता और पजामा की तरह आरामदायक पोशाक]

    • B.

      Jeans and T-shirt [जींस और टी शर्ट]

    • C.

      Traditional Dress [पारंपरिक पोशाक]

    • D.

      Decent Formal Wear [सभ्य औपचारिक पहनना]

    Correct Answer
    D. Decent Formal Wear [सभ्य औपचारिक पहनना]
    Explanation
    Decent formal wear is important to wear in the workplace because it gives a professional and respectful appearance. It shows that the individual takes their job seriously and respects the company's dress code. It also helps create a positive impression on clients, colleagues, and superiors. Wearing decent formal wear promotes a professional atmosphere and can contribute to a productive work environment.

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  • 16. 

    Salwar kameez for ladies comes under _______________________product category. [ महिलाओं के लिए सलवार कमीज_______________________ उत्पाद श्रेणी के अंतर्गत आता है. ]

    • A.

      Sports Wear [स्पोर्ट्स वियर]

    • B.

      Casual Wear [कैसुअल वियर]

    • C.

      Ethnic Wear [एथनिक वियर]

    • D.

      Formal Wear [फॉर्मल वियर]

    Correct Answer
    C. Ethnic Wear [एथनिक वियर]
    Explanation
    Salwar kameez is a traditional Indian outfit that is commonly worn by women for cultural and traditional events. It is considered a part of ethnic wear as it reflects the cultural heritage and traditions of India. Ethnic wear typically includes traditional clothing that is specific to a particular culture or region. Therefore, salwar kameez falls under the category of ethnic wear.

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  • 17. 

    Laced frock, Shirt and top, Tuxedo, Gown etc comes under _______________________ product category. [ लेस फ्रॉक, शर्ट और टॉप, टुक्सेडो, गाउन आदि _______________________ उत्पाद श्रेणी के अंतर्गत आता है. ]

    • A.

      Kid’s Wear [किड्स वियर]

    • B.

      Casual Wear [कैसुअल वियर]

    • C.

      Formal Wear [फॉर्मल वियर]

    • D.

      Party Wear [पार्टी वियर]

    Correct Answer
    D. Party Wear [पार्टी वियर]
    Explanation
    Laced frock, Shirt and top, Tuxedo, Gown, etc. are clothing items that are typically worn for parties or special occasions. Therefore, they fall under the category of "Party Wear."

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  • 18. 

    Which of the following measures are required in order to prevent fire? [ निम्नलिखित उपायों मे से कौन सा उपाय आग को रोकने के लिए आवश्यक हैं? ]

    • A.

      All areas should be kept as clean and tidy as possible. [जितना संभव हो सभी क्षेत्रों को साफ रखा जाना चाहिए.]

    • B.

      Where possible, flammables will be stored in separate areas out of the main buildings. [जहां संभव हो, फ्लेमेब्ल्स (ज्वलनशील) को मुख्य भवन के बाहर अलग - अलग क्षेत्रों में संग्रहीत किया जाए.]

    • C.

      All existing health and safety procedures of the store and such safe systems of work relating to fire safety must be adhered to. [दुकान के सभी मौजूदा स्वास्थ्य और सुरक्षा प्रक्रियाओं और सुरक्षित सिस्टम जो कि आग के काम की सुरक्षा से संबंधित, का पालन किया जाना चाहिए.]

    • D.

      All the above [उपरोक्त सभी]

    Correct Answer
    D. All the above [उपरोक्त सभी]
    Explanation
    In order to prevent fire, all the mentioned measures are required. Keeping all areas clean and tidy reduces the risk of fire hazards. Storing flammables in separate areas helps to prevent the spread of fire in case of an accident. Adhering to existing health and safety procedures and safe systems of work related to fire safety ensures that proper precautions are taken to prevent fire incidents. Therefore, all the mentioned measures are necessary to prevent fire.

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  • 19. 

    How many times one should brush their teeth in a day? [ एक दिन में कितनी बार अपने दाँत ब्रश करना चाहिए? ]

    • A.

      Once [एक बार]

    • B.

      Twice [दो बार]

    • C.

      Thrice [तीन बार]

    • D.

      Don't know [नही पता]

    Correct Answer
    B. Twice [दो बार]
    Explanation
    Brushing one's teeth twice a day is recommended by dentists and oral health experts. This helps to maintain good oral hygiene by removing plaque and preventing tooth decay and gum diseases. Brushing in the morning and before going to bed is especially important as it removes the bacteria and food particles that have accumulated throughout the day. Brushing more than twice a day may cause damage to the tooth enamel and gums, while brushing less than twice a day may not effectively clean the teeth and gums.

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  • 20. 

    How many sweat glands are there in our body? [ हमारे शरीर में पसीने की ग्रंथियां कितनी होती हैं? ]

    • A.

      10 lacs [10 लाख]

    • B.

      15 lacs [15 लाख]

    • C.

      17 lacs [17 लाख]

    • D.

      20 lacs [20 लाख]

    Correct Answer
    D. 20 lacs [20 लाख]
    Explanation
    There are 20 lakh sweat glands in our body.

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  • 21. 

    The activity of promoting the sale of goods, especially by their presentation in retail outlet is known as ______________________. [ माल की बिक्री को बढ़ावा देने की गतिविधि, विशेष रूप से रिटेल आउटलेट में अपनी प्रस्तुति देना _________________________ के रूप में जाना जाता है. ]

    • A.

      Up selling [अप सेल्लिंग]

    • B.

      Cross selling [क्रॉस-सेल्लिंग]

    • C.

      Visual Merchandising [विसुअल मरकनडाइजिंग]

    • D.

      Sales pitch [सेल्स पिच]

    Correct Answer
    C. Visual Merchandising [विसुअल मरकनडाइजिंग]
    Explanation
    Visual merchandising refers to the activity of promoting the sale of goods by presenting them in a visually appealing way in retail outlets. It involves arranging and displaying products in a manner that attracts customers and encourages them to make a purchase. This can include creating attractive product displays, using signage and lighting effectively, and arranging products in an aesthetically pleasing manner. Visual merchandising plays a crucial role in attracting customers, increasing sales, and enhancing the overall shopping experience.

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  • 22. 

    _________________________include products which are in demand and are conveniently placed so that the customers do not have to look for them. [ जिन उत्पादों की मांग होती है और आसानी से सामने ही रखे होते है ताकि ग्राहकों को उन्हें देखने में कोई परेशानी न हो, _________________________ में शामिल होते है. ]

    • A.

      Staple Merchandise [स्टैपल मरकनडाइज़]

    • B.

      Impulse Merchandise [इम्पल्स मरकनडाइज़]

    • C.

      Convenience Merchandise [कनवीनियंस मरकनडाइज़]

    • D.

      Style Merchandise [स्टाइल मरकनडाइज़]

    Correct Answer
    C. Convenience Merchandise [कनवीनियंस मरकनडाइज़]
    Explanation
    Convenience merchandise refers to products that are in demand and conveniently placed for customers to easily find and purchase without any difficulty. These products are strategically positioned in a way that customers do not have to search for them, making their shopping experience more convenient. This category of merchandise includes everyday items that consumers frequently need, such as toiletries, snacks, beverages, and basic household supplies. By offering convenience merchandise, retailers aim to provide customers with a hassle-free shopping experience and increase their overall satisfaction.

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  • 23. 

    The study of individuals, groups, or organizations and the processes they use to select, secure, and dispose of products, services, experiences, or ideas to satisfy needs is known as ___________________________. [ व्यक्तियों, समूहों या संगठनों के अध्ययन और प्रक्रियाओं जिनका उपयोग चयन करने के लिए, सुरक्षित, और उत्पादों का निपटान, सेवाओं, अनुभव, या जरूरतों को संतुष्ट करने के विचार ___________________________ के रूप में जाना जाता है. ]

    • A.

      Customer Relation [ग्राहक संबंध]

    • B.

      Sales Pitch [सेल्स पिच]

    • C.

      Consumer Behavior [उपभोक्ता व्यवहार]

    • D.

      Not sure [नही पता]

    Correct Answer
    C. Consumer Behavior [उपभोक्ता व्यवहार]
    Explanation
    The study of individuals, groups, or organizations and the processes they use to select, secure, and dispose of products, services, experiences, or ideas to satisfy needs is known as consumer behavior. This field of study focuses on understanding how and why consumers make decisions, what influences their choices, and how they behave in the marketplace. It involves analyzing factors such as cultural, social, psychological, and economic influences on consumer decision-making. By studying consumer behavior, marketers and businesses can gain insights into consumer preferences and tailor their marketing strategies accordingly.

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  • 24. 

    Crockery, cutlery, pressure cookers and other articles used in kitchen falls under _____________________ product category. [ क्रॉकरी, कटलरी, प्रेशर कुकर और रसोई में इस्तेमाल करने वाले अन्य बर्तन ____________________ उत्पाद श्रेणी के अंतर्गत में आता है. ]

    • A.

      Kitchen Appliances [किचन एप्लायंस]

    • B.

      Home Appliances [होम एप्लायंस]

    • C.

      Kitchenware [किचनवेयर]

    • D.

      FMCD [एफएमसीडी]

    Correct Answer
    C. Kitchenware [किचनवेयर]
    Explanation
    Crockery, cutlery, pressure cookers, and other articles used in the kitchen are categorized as kitchenware. Kitchenware refers to all the utensils, tools, and equipment used for cooking, serving, and eating food in the kitchen. This category includes items such as plates, bowls, glasses, knives, spoons, pots, pans, and various other kitchen tools. Kitchenware is an essential part of any kitchen and is specifically designed for food preparation and consumption purposes.

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  • 25. 

    Jewellery, hats, caps, wallets, bags etc falls under _____________________product category. [ आभूषण, हैट्स, कैप, पर्स, बैग आदि _____________________ उत्पाद श्रेणी के अंतर्गत आते है. ]

    • A.

      Home Appliance [होम एप्लायंस]

    • B.

      FMCD [एफएमसीडी]

    • C.

      FMCG [एफएमसीजी]

    • D.

      Accessories [एक्सेसरीज]

    Correct Answer
    D. Accessories [एक्सेसरीज]
    Explanation
    The given items such as jewellery, hats, caps, wallets, and bags are commonly referred to as accessories. Accessories are additional items that are used to complement or enhance one's outfit or appearance. They are not essential items but are chosen to add style, fashion, or functionality to an individual's overall look. Therefore, the correct answer is Accessories.

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  • 26. 

    What is the definition of retail? [ रिटेल की परिभाषा क्या होती है? ]

    • A.

      Selling goods to a customer [एक ग्राहक को माल बेचना]

    • B.

      Setting up a shop [एक दुकान की स्थापना करना]

    • C.

      Setting up a hotel [एक होटल की स्थापना करना]

    • D.

      All of the above [उपरोक्त सभी]

    Correct Answer
    A. Selling goods to a customer [एक ग्राहक को माल बेचना]
    Explanation
    The definition of retail is selling goods to a customer. It involves the process of selling products directly to individual consumers for their personal use or consumption. This can be done through various channels such as physical stores, online platforms, or direct selling. Retailers play a crucial role in the distribution of goods from manufacturers or wholesalers to the end consumers.

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  • 27. 

    Shoppers stop is an example of a ___________________.   [ शॉपर्स स्टॉप ___________________ का एक उदाहरण है. ]

    • A.

      Departmental store [डिपार्टमेंटल स्टोर]

    • B.

      Kiosk [कीओस्क]

    • C.

      Supermarket [सुपरमार्केट]

    • D.

      Hypermarket [हायपरमार्केट]

    Correct Answer
    A. Departmental store [डिपार्टमेंटल स्टोर]
    Explanation
    Shoppers stop is an example of a departmental store. This means that Shoppers stop is a retail store that offers a wide variety of products across different departments, such as clothing, accessories, home goods, and electronics. It typically has multiple sections or departments within the store, each catering to a specific category of products. Shoppers stop is not a kiosk, supermarket, or hypermarket, as those refer to different types of retail establishments.

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  • 28. 

    ___________________ is an example of direct marketing.   [ ___________________ डायरेक्ट मार्केटिंग (प्रत्यक्ष विपणन) का एक उदाहरण है. ]

    • A.

      Mc Donald’s [मैक डोनाल्ड]

    • B.

      Big Bazaar [बिग बाजार]

    • C.

      Asian Sky Shop [एशियन स्काई शॉप]

    • D.

      Life Style [लाइफ स्टाइल]

    Correct Answer
    C. Asian Sky Shop [एशियन स्काई शॉप]
    Explanation
    Asian Sky Shop is an example of direct marketing because it is a company that directly promotes and sells its products to consumers through television advertisements and direct response marketing techniques. They bypass traditional retail channels and interact directly with customers to generate sales. This form of marketing allows for direct communication and immediate response from customers, making it a clear example of direct marketing.

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  • 29. 

    In a full-line discount store a large variety of products is sold for ____________ than conventional prices.   [ एक फुल-लाइन डिस्काउंट स्टोर में उत्पादों की विशाल विविधता को पारंपरिक कीमत से ________________ कीमत पर बेचा जाता है. ]

    • A.

      Same [वही]

    • B.

      More [अधिक]

    • C.

      Less [कम]

    • D.

      None of the above [उपरोक्त में से कोई नहीं]

    Correct Answer
    C. Less [कम]
    Explanation
    In a full-line discount store, a large variety of products is sold for less than conventional prices. This means that the prices of the products in the discount store are lower compared to the regular market prices. The discount store offers a discount on the products, making them more affordable for customers. Therefore, the correct answer is "Less."

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  • 30. 

    Which of the following is part of retail triangle?   [ निम्न में से कौन सा रिटेल त्रिकोण का हिस्सा है? ]

    • A.

      Salesperson [सेल्सपर्सन / विक्रेता]

    • B.

      Customer [ग्राहक]

    • C.

      Merchandise [व्यापार का माल]

    • D.

      All of the above [उपरोक्त सभी]

    Correct Answer
    D. All of the above [उपरोक्त सभी]
    Explanation
    The retail triangle consists of three key components: the salesperson, the customer, and the merchandise. All three elements are essential for the functioning of a retail business. The salesperson is responsible for interacting with the customer and selling the merchandise. The customer is the target audience and the ultimate consumer of the merchandise. And the merchandise refers to the products or goods that are being sold. Therefore, all of the above options are part of the retail triangle.

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  • 31. 

    __________________stores are multiple stores owned by an individual or a group.   [ __________________ स्टोर एक व्यक्ति या एक समूह के स्वामित्व कई स्टोर्स होते हैं. ]

    • A.

      Independently owned [इंडिपेंडेंटली ओन्ड / स्वतंत्र स्वामित्व]

    • B.

      Chain Owned [चेन ओन्ड / चेन स्वामित्व]

    • C.

      Franchise Operated [फ्रेंचाईज़ी संचालित]

    • D.

      Owned by manufacturer [निर्माता द्वारा स्वामित्व]

    Correct Answer
    B. Chain Owned [चेन ओन्ड / चेन स्वामित्व]
    Explanation
    Chain Owned stores are multiple stores owned by a group or organization. This means that the stores are part of a larger chain or brand, and they are operated under a centralized management system. The chain owner typically has control over the branding, marketing, and overall operations of the stores within the chain. This allows for consistency in products, services, and customer experience across all the chain owned stores.

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  • 32. 

    Www.amazon.com is ________________ retail type.   [ www.amazon.com ________________ रिटेल का प्रकार है. ]

    • A.

      Kiosk [कीओस्क]

    • B.

      World wide web [वर्ल्ड वाइड वेब]

    • C.

      Independent owned [इंडिपेंडेंट ओन्ड]

    • D.

      Franchisee owned [फ्रेंचाइजी ओन्ड]

    Correct Answer
    B. World wide web [वर्ल्ड वाइड वेब]
    Explanation
    The correct answer is "World wide web." This is because www.amazon.com is a website that operates on the internet and can be accessed by users worldwide. It is not a physical store or a specific type of retail ownership. Instead, it is an online platform that allows customers to shop for various products and services.

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  • 33. 

    Which of the following is done during cashiering?   [ निम्न में से कौन सा केशियरिंग (खाता सँभालने)  के दौरान किया जाता है? ]

    • A.

      Receiving payment by cash [नकद में भुगतान प्राप्त करना]

    • B.

      Issuing receipts [रसीदें देना]

    • C.

      Processing debit card transaction [डेबिट कार्ड लेनदेन की प्रोसेसिंग]

    • D.

      All of the above [उपरोक्त सभी]

    Correct Answer
    D. All of the above [उपरोक्त सभी]
    Explanation
    During cashiering, all of the above tasks are done. This includes receiving payment by cash, issuing receipts, and processing debit card transactions.

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  • 34. 

    Why is merchandise tagged?   [ माल को टैग क्यों किया जाता है? ]

    • A.

      To make it easy to sell [बेचने के लिए आसान बनाने के लिए]

    • B.

      To make it look beautiful [सुंदर बनाने के लिए]

    • C.

      To avoid stealing [चोरी से बचाने के लिए]

    • D.

      None of the above [उपरोक्त में से कोई नहीं]

    Correct Answer
    C. To avoid stealing [चोरी से बचाने के लिए]
    Explanation
    Merchandise is tagged to avoid stealing. By attaching tags to products, it becomes more difficult for individuals to steal them without being detected. The tags may contain security features such as alarms or sensors that trigger if the merchandise is taken out of the store without being properly checked out. This acts as a deterrent for potential thieves and helps protect the store's inventory from theft.

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  • 35. 

    Crisis management includes ____________________.   [ क्राइसिस मैनेजमेंट / संकट प्रबंधन में __________________ शामिल होता हैं. ]

    • A.

      Preventing fires [आग को रोकना]

    • B.

      Issuing receipts [रसीदें देना]

    • C.

      Tagging merchandise [माल को टैग करना]

    • D.

      Inventory management [इन्वेंटरी मैनेजमेंट]

    Correct Answer
    A. Preventing fires [आग को रोकना]
    Explanation
    Crisis management includes preventing fires, which refers to taking proactive measures to minimize the risk of fires and ensure the safety of individuals and property. This can involve implementing fire safety protocols, conducting regular inspections, and providing fire safety training to employees. By preventing fires, organizations can mitigate potential damage, protect lives, and maintain business continuity.

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  • 36. 

    Energy management includes ________________________.   [ एनर्जी मैनेजमेंट में ________________________ शामिल होता हैं. ]

    • A.

      Using high efficiency bulbs [उच्च दक्षता वाले बल्ब का उपयोग करना]

    • B.

      Adjusting interior temperature during non-selling hours [नॉन-सेल्लिंग घंटों के दौरान इंटीरियर के तापमान को एडजस्ट करना]

    • C.

      Installing good quality electrical equipment [अच्छी गुणवत्ता वाले बिजली के उपकरणों को स्थापित करना]

    • D.

      All of the above [उपरोक्त सभी]

    Correct Answer
    D. All of the above [उपरोक्त सभी]
    Explanation
    Energy management includes using high efficiency bulbs, adjusting interior temperature during non-selling hours, and installing good quality electrical equipment.

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  • 37. 

    Housekeeping department is responsible for ____________________.   [ हाउसकीपिंग डिपार्टमेंट (विभाग) ____________________ के लिए जिम्मेदार होता है. ]

    • A.

      Cleaning the store [स्टोर की सफाई]

    • B.

      Security check of staff [कर्मचारियों की सुरक्षा की जांच]

    • C.

      Issuing receipts [रसीदें देना]

    • D.

      None of the above [उपरोक्त में से कोई नहीं]

    Correct Answer
    A. Cleaning the store [स्टोर की सफाई]
    Explanation
    The housekeeping department is responsible for cleaning the store. This means that they are in charge of maintaining cleanliness and tidiness in the store, ensuring that it is free from dirt, dust, and clutter. This includes tasks such as sweeping, mopping, dusting, and organizing the store to create a clean and pleasant environment for both staff and customers.

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  • 38. 

    Daily book keeping includes __________________________.   [ डेली बुक कीपिंग (दैनिक किताब रखने) में ________________________ शामिल होता हैं. ]

    • A.

      End-of-day cash tallying and counting [दिन के अंत में नकद का मिलान और गिनती करना]

    • B.

      Ensuring cash is safely deposited in the bank [सुनिश्चित करना कि नकद सुरक्षित रूप से बैंक में जमा किया गया है]

    • C.

      Closing the cash tills [कैश टिल को बंद करना]

    • D.

      All of the above [उपरोक्त सभी]

    Correct Answer
    D. All of the above [उपरोक्त सभी]
    Explanation
    Daily bookkeeping includes all of the above activities, which are end-of-day cash tallying and counting, ensuring cash is safely deposited in the bank, and closing the cash tills. These tasks are essential for maintaining accurate financial records and ensuring the security of cash transactions.

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  • 39. 

    Maintaining the interior and exterior of the store is known as _________________.   [ स्टोर की भीतरी और बाहरी दिखावट को बनाए रखने को _________________ के रूप में जाना जाता है. ]

    • A.

      Cashiering [कैशिएरिंग]

    • B.

      Store management [स्टोर मैनेजमेंट]

    • C.

      Crisis management [क्राइसिस मैनेजमेंट]

    • D.

      Energy management [एनर्जी मैनेजमेंट]

    Correct Answer
    B. Store management [स्टोर मैनेजमेंट]
    Explanation
    Maintaining the interior and exterior of the store refers to the overall management of the store. This includes tasks such as cleaning, organizing, and ensuring that the store is visually appealing to customers. Store management encompasses all of these responsibilities and is therefore the correct answer.

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  • 40. 

    Inventory management includes __________________________.   [ इन्वेंटरी मैनेजमेंट में ______________________________ शामिल होता है. ]

    • A.

      Co-ordination and handling of merchandise received [माल का समन्वय और हैंडलिंग प्राप्त करना]

    • B.

      Counting the existing stock [मौजूदा स्टॉक की गिनती]

    • C.

      Maintaining ideal level of supplies on selling floor [फर्श की बिक्री पर माल के आदर्श स्तर को बनाए रखना]

    • D.

      All of the above [उपरोक्त सभी]

    Correct Answer
    D. All of the above [उपरोक्त सभी]
    Explanation
    Inventory management includes the coordination and handling of merchandise received, counting the existing stock, and maintaining the ideal level of supplies on the selling floor. It encompasses all of these tasks to ensure efficient and effective management of inventory, optimizing stock levels, and meeting customer demand.

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  • 41. 

    What happens during store closing?   [ स्टोर बंद करने के दौरान क्या होता है? ]

    • A.

      The store manager seals every lock and exit point [स्टोर प्रबंधक हर बाहर निकलने के द्वार पर ताला लगाता है]

    • B.

      The cash is counted and dispatched [नकद की गिनती और भेजा जाता है]

    • C.

      The merchandise is tagged [माल टैग होता है]

    • D.

      None of the above [उपरोक्त में से कोई नहीं]

    Correct Answer
    A. The store manager seals every lock and exit point [स्टोर प्रबंधक हर बाहर निकलने के द्वार पर ताला लगाता है]
    Explanation
    During store closing, the store manager seals every lock and exit point to ensure that no one can enter or exit the store premises. This is done to maintain security and prevent any unauthorized access.

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  • 42. 

    Which of the following tasks must a CSA always fulfill?   [एक ‘सी एस ए’ को निम्न कार्यों में से कौन सा कार्य हमेशा पूरा करना चाहिए?

    • A.

      Commitment towards work [काम के प्रति प्रतिबद्धता]

    • B.

      Discipline [अनुशासन]

    • C.

      Grooming [सौंदर्य]

    • D.

      All the above [उपरोक्त सभी]

    Correct Answer
    D. All the above [उपरोक्त सभी]
    Explanation
    A CSA must always fulfill the tasks of commitment towards work, discipline, and grooming. This means that they should be dedicated and responsible in their work, follow rules and regulations, and maintain a professional appearance. These tasks are essential for a CSA to provide excellent customer service and create a positive impression on customers.

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  • 43. 

    Pre-customer entry responsibilities of the CSA are to be ____________.   [ सी एस ए की पूर्व ग्राहक प्रविष्टि वाली जिम्मेदारियों ____________ होनी चाहिए. ]

    • A.

      Punctual [समय का पाबंद होना]

    • B.

      Welcome guests [मेहमानों का स्वागत करना]

    • C.

      Well groomed [अच्छी तरह से तैयार होना]

    • D.

      All of the above [उपरोक्त सभी]

    Correct Answer
    D. All of the above [उपरोक्त सभी]
    Explanation
    The pre-customer entry responsibilities of the CSA include being punctual, welcoming guests, and being well groomed. Being punctual ensures that the CSA is ready to assist customers at the designated time. Welcoming guests creates a positive first impression and makes them feel valued. Being well groomed reflects professionalism and helps in creating a professional environment. Therefore, all of the above options are correct as they encompass the various responsibilities of the CSA before customers enter.

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  • 44. 

    Selling a formal shirt with trousers is called ______________________.   [ पैंट के साथ एक फॉर्मल शर्ट भी बेचने को _______________________ कहते हैं. ]

    • A.

      Up selling [अप सेल्लिंग]

    • B.

      Cross selling [क्रॉस सेल्लिंग]

    • C.

      Visual Merchandising [विजुअल मर्केंडाइजिंग]

    • D.

      Sales pitch [सेल्स पिच]

    Correct Answer
    B. Cross selling [क्रॉस सेल्लिंग]
    Explanation
    Cross selling refers to the practice of offering additional products or services to a customer who is already making a purchase. In this case, selling a formal shirt with trousers is an example of cross selling as the customer is being offered a related item to complement their purchase.

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  • 45. 

    Post customer exit CSA should __________________.   [ ग्राहक के बाहर निकलने के बाद सी एस ए को __________________ करना चाहिए. ]

    • A.

      Tidy up section for next day [अगले दिन के लिए अनुभाग की सफाई]

    • B.

      Sell multiple items [विभिन्न आइटम बेचें]

    • C.

      Sell substitutes for items not in stock [जो आइटम स्टॉक में नही हैं उनके विकल्प को बेंचें ]

    • D.

      Ask questions to understand customer’s needs. [ग्राहकों की जरूरतों को समझने के लिए प्रश्न पूछें]

    Correct Answer
    A. Tidy up section for next day [अगले दिन के लिए अनुभाग की सफाई]
    Explanation
    After the customer exits, the CSA should tidy up the section for the next day. This means cleaning and organizing the area to ensure it is presentable and ready for the next set of customers. This helps create a positive impression and ensures that the space is clean and organized for the next day's operations.

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  • 46. 

    Visual merchandising includes ___________________.   [ विज़ुअल मर्चेन्डाईज़िंग में ___________________ शामिल होता हैं. ]

    • A.

      Closing a sale [एक बिक्री को बंद करना]

    • B.

      Handling customer complaint [ग्राहक की शिकायत को हैंडल करना]

    • C.

      Arranging merchandise to promote sales [बिक्री को बढ़ावा देने के लिए माल की व्यवस्था करना]

    • D.

      Wrapping a gift [एक उपहार की रैपिंग करना]

    Correct Answer
    C. Arranging merchandise to promote sales [बिक्री को बढ़ावा देने के लिए माल की व्यवस्था करना]
    Explanation
    Visual merchandising includes arranging merchandise to promote sales. This involves strategically organizing and displaying products in a way that attracts customers' attention and encourages them to make a purchase. By creating visually appealing and enticing product displays, visual merchandising aims to increase customer engagement and drive sales.

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  • 47. 

    During customer interaction the CSA must create a positive experience.   [ ग्राहक से बातचीत करते हुए सी एस ए को एक सकारात्मक अनुभव बनाना चाहिए. ]

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The CSA's goal during customer interaction is to create a positive experience. This means that they should strive to make the customer feel valued, understood, and satisfied with the service they receive. By doing so, the CSA can build trust and loyalty with the customer, leading to repeat business and positive word-of-mouth. Creating a positive experience involves being attentive, responsive, and empathetic towards the customer's needs and concerns. It also includes going above and beyond to exceed their expectations and resolve any issues or problems they may have. Overall, creating a positive experience is crucial for customer satisfaction and the success of the business.

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  • 48. 

    CSA must interact with the customer and try to sell only one type of good.   [ सी एस ए को ग्राहक के साथ बातचीत करनी चाहिए और केवल एक ही प्रकार का माल बेचने की कोशिश करनी चाहिए. ]

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement suggests that CSA should interact with the customer and try to sell only one type of good. However, this is not necessarily true. CSA may interact with the customer and offer a variety of goods based on the customer's preferences and needs. Therefore, the correct answer is False.

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  • 49. 

    Directing a customer who has already bought shirts to buy ties is called cross-selling.   [ शर्ट खरीदते हुए ग्राहक को टाई भी खरीदने के लिए सलाह देने को क्रॉस सेल्लिंग कहते हैं. ] 

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Cross-selling refers to the practice of suggesting additional or related products to a customer who has already made a purchase. In this case, the correct answer states that directing a customer who has already bought shirts to buy ties is an example of cross-selling. This means that the salesperson or business is recommending or suggesting the purchase of ties as an additional item to complement the customer's shirt purchase.

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  • 50. 

    While handling a customer complaint, the CSA should calm down the angry customer.   [ ग्राहक की शिकायत को हैंडल करते हुए, सी एस ए को क्रोधित ग्राहक को शांत करना चाहिए. ]

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    When handling a customer complaint, it is important for the CSA (Customer Service Agent) to remain calm and composed in order to effectively address the issue and provide a satisfactory solution. By staying calm, the CSA can defuse the customer's anger and create a more positive and productive interaction. This approach helps to build trust and confidence in the customer, increasing the likelihood of resolving the complaint to their satisfaction.

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