Retail Sales Associate Assessment Quiz: Test!

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| By Niraj Mehra

Niraj Mehra

Community Contributor

Quizzes Created: 3 | Total Attempts: 6,276

| Attempts: 427

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1/55 Questions

How many times one should brush their teeth in a day? [ एक दिन में कितनी बार अपने दाँत ब्रश करना चाहिए? ]
- Once [एक बार]
- Twice [दो बार]
- Thrice [तीन बार]
- Don't know [नही पता]

About This Quiz

This Retail Sales Associate Assessment Quiz is designed to test knowledge on various types of retail stores, customer interaction, store layout, and sales strategies. It evaluates understanding of department stores, discount stores, kiosks, and effective customer management, making it essential for those in retail sales.

Retail Sales Associate Assessment Quiz: Test! - Quiz

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2.

_____________________are those stores that offer their products at a discount rate, that is, at a lesser rate than the maximum retail price. [ जो स्टोर्स अपने उत्पादों की पेशकश छूट दर पर, अर्थात अधिकतम खुदरा मूल्य से कम दर पर करते हैं, उन्हें_____________________कहते हैं. ]
- Hypermarkets [हाइपरमार्केट्स]
- Kiosks [कियोस्क]
- Category Killers [कैटेगरी किलर्स]
- Discount Stores [डिस्काउंट स्टोर्स]
Correct Answer

A. Discount Stores [डिस्काउंट स्टोर्स]

Explanation

Discount stores are those stores that offer their products at a discount rate, which means they sell their products at a price lower than the maximum retail price. This makes them a popular choice for customers looking for affordable options and deals. Discount stores typically have a wide range of products available at discounted prices, making them a convenient option for budget-conscious shoppers.

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3.

Maintaining the interior and exterior of the store is known as _________________. [ स्टोर की भीतरी और बाहरी दिखावट को बनाए रखने को _________________ के रूप में जाना जाता है. ]
- Cashiering [कैशिएरिंग]
- Store management [स्टोर मैनेजमेंट]
- Crisis management [क्राइसिस मैनेजमेंट]
- Energy management [एनर्जी मैनेजमेंट]
Correct Answer

A. Store management [स्टोर मैनेजमेंट]

Explanation

Maintaining the interior and exterior of the store refers to the overall management of the store. This includes tasks such as cleaning, organizing, and ensuring that the store is visually appealing to customers. Store management encompasses all of these responsibilities and is therefore the correct answer.

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2
4.

Excellent product knowledge is necessary for good service. [ उत्पाद का उत्तम ज्ञान अच्छी सेवा के लिए आवश्यक है ]
- True
- False
Correct Answer

A. True

Explanation

Excellent product knowledge is necessary for good service because it allows the service provider to effectively answer customer questions, provide accurate information, and offer appropriate recommendations. When service providers have a deep understanding of the products they are selling, they can better assist customers in making informed decisions and resolving any issues or concerns they may have. This ultimately leads to a higher level of customer satisfaction and loyalty.

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5.

Directing a customer who has already bought shirts to buy ties is called cross-selling. [ शर्ट खरीदते हुए ग्राहक को टाई भी खरीदने के लिए सलाह देने को क्रॉस सेल्लिंग कहते हैं. ]
- True
- False
Correct Answer

A. True

Explanation

Cross-selling refers to the practice of suggesting additional or related products to a customer who has already made a purchase. In this case, the correct answer states that directing a customer who has already bought shirts to buy ties is an example of cross-selling. This means that the salesperson or business is recommending or suggesting the purchase of ties as an additional item to complement the customer's shirt purchase.

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6.

In a full-line discount store a large variety of products is sold for ____________ than conventional prices. [ एक फुल-लाइन डिस्काउंट स्टोर में उत्पादों की विशाल विविधता को पारंपरिक कीमत से ________________ कीमत पर बेचा जाता है. ]
- Same [वही]
- More [अधिक]
- Less [कम]
- None of the above [उपरोक्त में से कोई नहीं]
Correct Answer

A. Less [कम]

Explanation

In a full-line discount store, a large variety of products is sold for less than conventional prices. This means that the prices of the products in the discount store are lower compared to the regular market prices. The discount store offers a discount on the products, making them more affordable for customers. Therefore, the correct answer is "Less."

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7.

During customer interaction the CSA must create a positive experience. [ ग्राहक से बातचीत करते हुए सी एस ए को एक सकारात्मक अनुभव बनाना चाहिए. ]
- True
- False
Correct Answer

A. True

Explanation

The CSA's goal during customer interaction is to create a positive experience. This means that they should strive to make the customer feel valued, understood, and satisfied with the service they receive. By doing so, the CSA can build trust and loyalty with the customer, leading to repeat business and positive word-of-mouth. Creating a positive experience involves being attentive, responsive, and empathetic towards the customer's needs and concerns. It also includes going above and beyond to exceed their expectations and resolve any issues or problems they may have. Overall, creating a positive experience is crucial for customer satisfaction and the success of the business.

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8.

What is the definition of retail? [ रिटेल की परिभाषा क्या होती है? ]
- Selling goods to a customer [एक ग्राहक को माल बेचना]
- Setting up a shop [एक दुकान की स्थापना करना]
- Setting up a hotel [एक होटल की स्थापना करना]
- All of the above [उपरोक्त सभी]
Correct Answer

A. Selling goods to a customer [एक ग्राहक को माल बेचना]

Explanation

The definition of retail is selling goods to a customer. It involves the process of selling products directly to individual consumers for their personal use or consumption. This can be done through various channels such as physical stores, online platforms, or direct selling. Retailers play a crucial role in the distribution of goods from manufacturers or wholesalers to the end consumers.

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9.

Housekeeping department is responsible for ____________________. [ हाउसकीपिंग डिपार्टमेंट (विभाग) ____________________ के लिए जिम्मेदार होता है. ]
- Cleaning the store [स्टोर की सफाई]
- Security check of staff [कर्मचारियों की सुरक्षा की जांच]
- Issuing receipts [रसीदें देना]
- None of the above [उपरोक्त में से कोई नहीं]
Correct Answer

A. Cleaning the store [स्टोर की सफाई]

Explanation

The housekeeping department is responsible for cleaning the store. This means that they are in charge of maintaining cleanliness and tidiness in the store, ensuring that it is free from dirt, dust, and clutter. This includes tasks such as sweeping, mopping, dusting, and organizing the store to create a clean and pleasant environment for both staff and customers.

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10.

While handling a customer complaint, the CSA should calm down the angry customer. [ ग्राहक की शिकायत को हैंडल करते हुए, सी एस ए को क्रोधित ग्राहक को शांत करना चाहिए. ]
- True
- False
Correct Answer

A. True

Explanation

When handling a customer complaint, it is important for the CSA (Customer Service Agent) to remain calm and composed in order to effectively address the issue and provide a satisfactory solution. By staying calm, the CSA can defuse the customer's anger and create a more positive and productive interaction. This approach helps to build trust and confidence in the customer, increasing the likelihood of resolving the complaint to their satisfaction.

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11.

Life styles are the ways in which individual consumers and families live and spend money. [ जीवन शैली वो तरीके हैं जिसमें व्यक्तिगत उपभोक्ता और उनके परिवार रहते हैं और पैसा खर्च करते हैं. ]
- True
- False
Correct Answer

A. True

Explanation

The given statement is true because lifestyles refer to the patterns and behaviors that individuals and families adopt in their daily lives, including how they spend their money. It encompasses their habits, preferences, and choices in various aspects such as housing, transportation, leisure activities, and consumer goods. Therefore, understanding lifestyles is crucial for marketers and businesses to effectively target and cater to their consumer base.

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1
12.

If you want to buy a table fan, you may visit to __________________________. [ यदि आप एक टेबल फैन खरीदना चाहते हैं, तो आप_________________________ मे जा सकते हैं. ]
- Local Grocery Store [लोकल ग्रोसरी स्टोर]
- Hardware Store [हार्डवेयर स्टोर]
- Electronic Shop [इलेक्ट्रॉनिक दुकान]
- None of the above [उपरोक्त में से कोई नहीं]
Correct Answer

A. Electronic Shop [इलेक्ट्रॉनिक दुकान]

Explanation

If you want to buy a table fan, you may visit an electronic shop. Electronic shops typically sell a variety of electronic appliances, including table fans. They have a wide range of options to choose from and can provide information and assistance regarding the features and specifications of different table fans. Therefore, visiting an electronic shop would be the most suitable option for purchasing a table fan.

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13.

Laced frock, Shirt and top, Tuxedo, Gown etc comes under _______________________ product category. [ लेस फ्रॉक, शर्ट और टॉप, टुक्सेडो, गाउन आदि _______________________ उत्पाद श्रेणी के अंतर्गत आता है. ]
- Kid’s Wear [किड्स वियर]
- Casual Wear [कैसुअल वियर]
- Formal Wear [फॉर्मल वियर]
- Party Wear [पार्टी वियर]
Correct Answer

A. Party Wear [पार्टी वियर]

Explanation

Laced frock, Shirt and top, Tuxedo, Gown, etc. are clothing items that are typically worn for parties or special occasions. Therefore, they fall under the category of "Party Wear."

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14.

Which of the following measures are required in order to prevent fire? [ निम्नलिखित उपायों मे से कौन सा उपाय आग को रोकने के लिए आवश्यक हैं? ]
- All areas should be kept as clean and tidy as possible. [जितना संभव हो सभी क्षेत्रों को साफ रखा जाना चाहिए.]
- Where possible, flammables will be stored in separate areas out of the main buildings. [जहां संभव हो, फ्लेमेब्ल्स (ज्वलनशील) को मुख्य भवन के बाहर अलग - अलग क्षेत्रों में संग्रहीत किया जाए.]
- All existing health and safety procedures of the store and such safe systems of work relating to fire safety must be adhered to. [दुकान के सभी मौजूदा स्वास्थ्य और सुरक्षा प्रक्रियाओं और सुरक्षित सिस्टम जो कि आग के काम की सुरक्षा से संबंधित, का पालन किया जाना चाहिए.]
- All the above [उपरोक्त सभी]
Correct Answer

A. All the above [उपरोक्त सभी]

Explanation

In order to prevent fire, all the mentioned measures are required. Keeping all areas clean and tidy reduces the risk of fire hazards. Storing flammables in separate areas helps to prevent the spread of fire in case of an accident. Adhering to existing health and safety procedures and safe systems of work related to fire safety ensures that proper precautions are taken to prevent fire incidents. Therefore, all the mentioned measures are necessary to prevent fire.

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15.

Visual merchandising includes ___________________. [ विज़ुअल मर्चेन्डाईज़िंग में ___________________ शामिल होता हैं. ]
- Closing a sale [एक बिक्री को बंद करना]
- Handling customer complaint [ग्राहक की शिकायत को हैंडल करना]
- Arranging merchandise to promote sales [बिक्री को बढ़ावा देने के लिए माल की व्यवस्था करना]
- Wrapping a gift [एक उपहार की रैपिंग करना]
Correct Answer

A. Arranging merchandise to promote sales [बिक्री को बढ़ावा देने के लिए माल की व्यवस्था करना]

Explanation

Visual merchandising includes arranging merchandise to promote sales. This involves strategically organizing and displaying products in a way that attracts customers' attention and encourages them to make a purchase. By creating visually appealing and enticing product displays, visual merchandising aims to increase customer engagement and drive sales.

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1
16.

While making a sale leaving the customer unattended is good. [ बिक्री करते समय ग्राहक पर ध्यान ना देना अच्छा होता है. ]
- True
- False
Correct Answer

A. False

Explanation

Leaving the customer unattended while making a sale is not good. It is important to provide assistance and address any queries or concerns the customer may have during the sales process. This helps in building trust, providing a positive customer experience, and increasing the chances of making a successful sale.

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17.

Which of the following tasks must a CSA always fulfill? [एक ‘सी एस ए’ को निम्न कार्यों में से कौन सा कार्य हमेशा पूरा करना चाहिए?
- Commitment towards work [काम के प्रति प्रतिबद्धता]
- Discipline [अनुशासन]
- Grooming [सौंदर्य]
- All the above [उपरोक्त सभी]
Correct Answer

A. All the above [उपरोक्त सभी]

Explanation

A CSA must always fulfill the tasks of commitment towards work, discipline, and grooming. This means that they should be dedicated and responsible in their work, follow rules and regulations, and maintain a professional appearance. These tasks are essential for a CSA to provide excellent customer service and create a positive impression on customers.

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1
18.

A casual customer is one who __________. [ एक कैयुअल ग्राहक वो होता है जो ________________________. ]
- Wants to buy a lot of products [बहुत सारे उत्पादों को खरीदना चाहता है]
- Spends long hours browsing [ब्राउज़िंग पर लंबा समय बिताता है]
- Wants only one option [केवल एक ही विकल्प चाहता है]
- None of the above [उपरोक्त में से कोई नहीं]
Correct Answer

A. Wants to buy a lot of products [बहुत सारे उत्पादों को खरीदना चाहता है]

Explanation

A casual customer is someone who wants to buy a lot of products. This means that they are not just looking for one specific item, but rather have a desire to purchase multiple items. They may be interested in exploring different options and are open to buying a variety of products.

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19.

What happens during store closing? [ स्टोर बंद करने के दौरान क्या होता है? ]
- The store manager seals every lock and exit point [स्टोर प्रबंधक हर बाहर निकलने के द्वार पर ताला लगाता है]
- The cash is counted and dispatched [नकद की गिनती और भेजा जाता है]
- The merchandise is tagged [माल टैग होता है]
- None of the above [उपरोक्त में से कोई नहीं]
Correct Answer

A. The store manager seals every lock and exit point [स्टोर प्रबंधक हर बाहर निकलने के द्वार पर ताला लगाता है]

Explanation

During store closing, the store manager seals every lock and exit point to ensure that no one can enter or exit the store premises. This is done to maintain security and prevent any unauthorized access.

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1
20.

Pre-customer entry responsibilities of the CSA are to be ____________. [ सी एस ए की पूर्व ग्राहक प्रविष्टि वाली जिम्मेदारियों ____________ होनी चाहिए. ]
- Punctual [समय का पाबंद होना]
- Welcome guests [मेहमानों का स्वागत करना]
- Well groomed [अच्छी तरह से तैयार होना]
- All of the above [उपरोक्त सभी]
Correct Answer

A. All of the above [उपरोक्त सभी]

Explanation

The pre-customer entry responsibilities of the CSA include being punctual, welcoming guests, and being well groomed. Being punctual ensures that the CSA is ready to assist customers at the designated time. Welcoming guests creates a positive first impression and makes them feel valued. Being well groomed reflects professionalism and helps in creating a professional environment. Therefore, all of the above options are correct as they encompass the various responsibilities of the CSA before customers enter.

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21.

How many sweat glands are there in our body? [ हमारे शरीर में पसीने की ग्रंथियां कितनी होती हैं? ]
- 10 lacs [10 लाख]
- 15 lacs [15 लाख]
- 17 lacs [17 लाख]
- 20 lacs [20 लाख]
Correct Answer

A. 20 lacs [20 लाख]

Explanation

There are 20 lakh sweat glands in our body.

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1
22.

Which of the following is part of retail triangle? [ निम्न में से कौन सा रिटेल त्रिकोण का हिस्सा है? ]
- Salesperson [सेल्सपर्सन / विक्रेता]
- Customer [ग्राहक]
- Merchandise [व्यापार का माल]
- All of the above [उपरोक्त सभी]
Correct Answer

A. All of the above [उपरोक्त सभी]

Explanation

The retail triangle consists of three key components: the salesperson, the customer, and the merchandise. All three elements are essential for the functioning of a retail business. The salesperson is responsible for interacting with the customer and selling the merchandise. The customer is the target audience and the ultimate consumer of the merchandise. And the merchandise refers to the products or goods that are being sold. Therefore, all of the above options are part of the retail triangle.

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23.

Energy management includes ________________________. [ एनर्जी मैनेजमेंट में ________________________ शामिल होता हैं. ]
- Using high efficiency bulbs [उच्च दक्षता वाले बल्ब का उपयोग करना]
- Adjusting interior temperature during non-selling hours [नॉन-सेल्लिंग घंटों के दौरान इंटीरियर के तापमान को एडजस्ट करना]
- Installing good quality electrical equipment [अच्छी गुणवत्ता वाले बिजली के उपकरणों को स्थापित करना]
- All of the above [उपरोक्त सभी]
Correct Answer

A. All of the above [उपरोक्त सभी]

Explanation

Energy management includes using high efficiency bulbs, adjusting interior temperature during non-selling hours, and installing good quality electrical equipment.

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24.

CSA must interact with the customer and try to sell only one type of good. [ सी एस ए को ग्राहक के साथ बातचीत करनी चाहिए और केवल एक ही प्रकार का माल बेचने की कोशिश करनी चाहिए. ]
- True
- False
Correct Answer

A. False

Explanation

The statement suggests that CSA should interact with the customer and try to sell only one type of good. However, this is not necessarily true. CSA may interact with the customer and offer a variety of goods based on the customer's preferences and needs. Therefore, the correct answer is False.

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2
25.

A CSA does not need to give feedback on product performance to the store manager. [ एक सी एस ए को स्टोर प्रबंधक को उत्पाद प्रदर्शन पर प्रतिक्रिया देने की जरूरत नहीं होती. ]
- True
- False
Correct Answer

A. False

Explanation

A CSA does need to give feedback on product performance to the store manager.

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26.

Jewellery, hats, caps, wallets, bags etc falls under _____________________product category. [ आभूषण, हैट्स, कैप, पर्स, बैग आदि _____________________ उत्पाद श्रेणी के अंतर्गत आते है. ]
- Home Appliance [होम एप्लायंस]
- FMCD [एफएमसीडी]
- FMCG [एफएमसीजी]
- Accessories [एक्सेसरीज]
Correct Answer

A. Accessories [एक्सेसरीज]

Explanation

The given items such as jewellery, hats, caps, wallets, and bags are commonly referred to as accessories. Accessories are additional items that are used to complement or enhance one's outfit or appearance. They are not essential items but are chosen to add style, fashion, or functionality to an individual's overall look. Therefore, the correct answer is Accessories.

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1
27.

Crisis management includes ____________________. [ क्राइसिस मैनेजमेंट / संकट प्रबंधन में __________________ शामिल होता हैं. ]
- Preventing fires [आग को रोकना]
- Issuing receipts [रसीदें देना]
- Tagging merchandise [माल को टैग करना]
- Inventory management [इन्वेंटरी मैनेजमेंट]
Correct Answer

A. Preventing fires [आग को रोकना]

Explanation

Crisis management includes preventing fires, which refers to taking proactive measures to minimize the risk of fires and ensure the safety of individuals and property. This can involve implementing fire safety protocols, conducting regular inspections, and providing fire safety training to employees. By preventing fires, organizations can mitigate potential damage, protect lives, and maintain business continuity.

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2
28.

Inventory management includes __________________________. [ इन्वेंटरी मैनेजमेंट में ______________________________ शामिल होता है. ]
- Co-ordination and handling of merchandise received [माल का समन्वय और हैंडलिंग प्राप्त करना]
- Counting the existing stock [मौजूदा स्टॉक की गिनती]
- Maintaining ideal level of supplies on selling floor [फर्श की बिक्री पर माल के आदर्श स्तर को बनाए रखना]
- All of the above [उपरोक्त सभी]
Correct Answer

A. All of the above [उपरोक्त सभी]

Explanation

Inventory management includes the coordination and handling of merchandise received, counting the existing stock, and maintaining the ideal level of supplies on the selling floor. It encompasses all of these tasks to ensure efficient and effective management of inventory, optimizing stock levels, and meeting customer demand.

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29.

Which of the following is done during cashiering? [ निम्न में से कौन सा केशियरिंग (खाता सँभालने) के दौरान किया जाता है? ]
- Receiving payment by cash [नकद में भुगतान प्राप्त करना]
- Issuing receipts [रसीदें देना]
- Processing debit card transaction [डेबिट कार्ड लेनदेन की प्रोसेसिंग]
- All of the above [उपरोक्त सभी]
Correct Answer

A. All of the above [उपरोक्त सभी]

Explanation

During cashiering, all of the above tasks are done. This includes receiving payment by cash, issuing receipts, and processing debit card transactions.

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30.

_______________________type of customer may be troublesome, because these customers disputes every statements made by the sales person and the customer can steer the conversation into arguments. [ _______________________प्रकार के ग्राहक परेशान होते हैं क्योंकि ये ग्राहक सेल्सपर्सन द्वारा दिए गए हर बयान में विवाद करते हैं और बातचीत को बहस में बधिया कर देते हैं. ]
- Disbelieving [अविश्वास (डिसबिलीविंग)]
- Argumentative [विवादपूर्ण (आर्गुमेंटेटिव)]
- Talkative [बातूनी (टॉकेटिव)]
- Undecided [अस्थिरचित (अनडीसाइड)]
Correct Answer

A. Argumentative [विवादपूर्ण (आर्गुमेंटेटिव)]

Explanation

This type of customer is described as argumentative because they dispute every statement made by the salesperson and steer the conversation into arguments. They tend to challenge and question everything, making it difficult for the salesperson to communicate effectively and reach a resolution.

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31.

A small family-owned business, which sells a small collection of goods to the customers and is known for their high standards of customer service, is called __________________. [ एक छोटे से परिवार के स्वामित्व वाला व्यापार, जो ग्राहकों को माल का एक छोटा सा संग्रह बेचते है और ग्राहक की सेवा के अपने उच्च स्तर के लिए जाने जाते है, उन्हें __________________ कहा जाता है. ]
- Grocery store [ग्रोसरी स्टोर्स (किराने की दुकान)]
- Mall [मौल]
- Mom-and-pop stores [मॉम एंड पॉप स्टोर्स]
- Kiosk [कियोस्क]
Correct Answer

A. Mom-and-pop stores [मॉम एंड पॉप स्टोर्स]

Explanation

A small family-owned business that sells a small collection of goods and is known for their high standards of customer service is commonly referred to as "mom-and-pop stores." These stores are typically run by a family, providing a personalized and friendly shopping experience to their customers.

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32.

_______________________should be arranged and displayed to promote sales. [ बिक्री को बढ़ावा देने के लिए____________________ की व्यवस्था और प्रदर्शन किया जाना चाहिए. ]
- Signage [सिगनेज]
- Stock [स्टॉक]
- Merchandise [मरकनडाइज़]
- Hoardings [होर्डिंग्स]
Correct Answer

A. Merchandise [मरकनडाइज़]

Explanation

Merchandise refers to the products or goods that are being sold. In order to promote sales, it is important to arrange and display the merchandise effectively. This can include organizing products in an appealing manner, using attractive displays, and ensuring that the merchandise is easily accessible to customers. Signage, stock, and hoardings may also play a role in promoting sales, but merchandise is specifically mentioned as the correct answer in this context.

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33.

Www.amazon.com is ________________ retail type. [ www.amazon.com ________________ रिटेल का प्रकार है. ]
- Kiosk [कीओस्क]
- World wide web [वर्ल्ड वाइड वेब]
- Independent owned [इंडिपेंडेंट ओन्ड]
- Franchisee owned [फ्रेंचाइजी ओन्ड]
Correct Answer

A. World wide web [वर्ल्ड वाइड वेब]

Explanation

The correct answer is "World wide web." This is because www.amazon.com is a website that operates on the internet and can be accessed by users worldwide. It is not a physical store or a specific type of retail ownership. Instead, it is an online platform that allows customers to shop for various products and services.

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34.

John is walking in a store where all merchandise is kept in parallel rows and one single large aisle breaks down in to small aisle. Which circulation plan does the store have? [ जॉन एक दुकान में गया जहां सभी माल समानांतर पंक्तियों मे रखा हुआ है और एक बड़ी गली छोटी गली में टूट जाती है. इस दूकान के पास कौन सा सर्कुलेशन प्लान है? ]
- Spine [स्पाइन]
- Herringbone [हेरिंगबोन]
- Plain [प्लेन]
- Grid [ग्रिड]
Correct Answer

A. Grid [ग्रिड]

Explanation

The store has a grid circulation plan because all merchandise is kept in parallel rows, which is a characteristic of a grid layout. The large aisle breaking down into small aisles also suggests a grid pattern.

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35.

Which of the following is important to wear in workplace? [ निम्न में से कौन से कपड़े कार्यस्थल में पहनना महत्वपूर्ण होता है? ]
- Comfortable dress like Kurta and Pajama [कुर्ता और पजामा की तरह आरामदायक पोशाक]
- Jeans and T-shirt [जींस और टी शर्ट]
- Traditional Dress [पारंपरिक पोशाक]
- Decent Formal Wear [सभ्य औपचारिक पहनना]
Correct Answer

A. Decent Formal Wear [सभ्य औपचारिक पहनना]

Explanation

Decent formal wear is important to wear in the workplace because it gives a professional and respectful appearance. It shows that the individual takes their job seriously and respects the company's dress code. It also helps create a positive impression on clients, colleagues, and superiors. Wearing decent formal wear promotes a professional atmosphere and can contribute to a productive work environment.

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36.

Which of the following task must a CSA not do while making a sale? [ निम्न कार्य में से कौन सा कार्य एक सी एस ए को एक बिक्री करते समय नहीं करना चाहिए? ]
- Direct the customer to other related products [अन्य संबंधित उत्पादों के लिए ग्राहक को निर्देशित करना]
- Stock taking [माल पड़ताल]
- Build customer relationship [ग्राहक संबंध का निर्माण]
- None of the above [उपरोक्त में से कोई नहीं]
Correct Answer

A. Stock taking [माल पड़ताल]

Explanation

Stock taking is the process of counting and recording the inventory of a business. It is not a task that a CSA would typically be involved in while making a sale. Their main focus during a sale would be to direct the customer to other related products and build customer relationships. Therefore, stock taking is the task that a CSA must not do while making a sale.

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37.

Crockery, cutlery, pressure cookers and other articles used in kitchen falls under _____________________ product category. [ क्रॉकरी, कटलरी, प्रेशर कुकर और रसोई में इस्तेमाल करने वाले अन्य बर्तन ____________________ उत्पाद श्रेणी के अंतर्गत में आता है. ]
- Kitchen Appliances [किचन एप्लायंस]
- Home Appliances [होम एप्लायंस]
- Kitchenware [किचनवेयर]
- FMCD [एफएमसीडी]
Correct Answer

A. Kitchenware [किचनवेयर]

Explanation

Crockery, cutlery, pressure cookers, and other articles used in the kitchen are categorized as kitchenware. Kitchenware refers to all the utensils, tools, and equipment used for cooking, serving, and eating food in the kitchen. This category includes items such as plates, bowls, glasses, knives, spoons, pots, pans, and various other kitchen tools. Kitchenware is an essential part of any kitchen and is specifically designed for food preparation and consumption purposes.

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38.

_________________________include products which are in demand and are conveniently placed so that the customers do not have to look for them. [ जिन उत्पादों की मांग होती है और आसानी से सामने ही रखे होते है ताकि ग्राहकों को उन्हें देखने में कोई परेशानी न हो, _________________________ में शामिल होते है. ]
- Staple Merchandise [स्टैपल मरकनडाइज़]
- Impulse Merchandise [इम्पल्स मरकनडाइज़]
- Convenience Merchandise [कनवीनियंस मरकनडाइज़]
- Style Merchandise [स्टाइल मरकनडाइज़]
Correct Answer

A. Convenience Merchandise [कनवीनियंस मरकनडाइज़]

Explanation

Convenience merchandise refers to products that are in demand and conveniently placed for customers to easily find and purchase without any difficulty. These products are strategically positioned in a way that customers do not have to search for them, making their shopping experience more convenient. This category of merchandise includes everyday items that consumers frequently need, such as toiletries, snacks, beverages, and basic household supplies. By offering convenience merchandise, retailers aim to provide customers with a hassle-free shopping experience and increase their overall satisfaction.

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39.

Why is merchandise tagged? [ माल को टैग क्यों किया जाता है? ]
- To make it easy to sell [बेचने के लिए आसान बनाने के लिए]
- To make it look beautiful [सुंदर बनाने के लिए]
- To avoid stealing [चोरी से बचाने के लिए]
- None of the above [उपरोक्त में से कोई नहीं]
Correct Answer

A. To avoid stealing [चोरी से बचाने के लिए]

Explanation

Merchandise is tagged to avoid stealing. By attaching tags to products, it becomes more difficult for individuals to steal them without being detected. The tags may contain security features such as alarms or sensors that trigger if the merchandise is taken out of the store without being properly checked out. This acts as a deterrent for potential thieves and helps protect the store's inventory from theft.

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40.

_______________________ is an image which helps the retailers to get customers into the store and later on these customers can be converted into buyers. [ _______________________ एक इमेज है जो खुदरा विक्रेताओं (रिटेलर्स) को दुकान में ग्राहकों को लाने के लिए और बाद में इन्ही ग्राहकों को खरीदारों में परिवर्तित करने में मदद करता है. ]
- Selling Image [सेल्लिंग इमेज]
- Circulation Image [सर्कुलेशन इमेज]
- Store Image [स्टोर इमेज]
- Back Area Image [बैक एरिया इमेज]
Correct Answer

A. Store Image [स्टोर इमेज]

Explanation

Store Image is an image that helps retailers to attract customers to their store. This image creates a positive perception of the store in the minds of potential customers, enticing them to visit and explore the products or services offered. Once customers are in the store, there is a higher likelihood of converting them into buyers. The store image plays a crucial role in building trust, credibility, and creating a welcoming atmosphere for customers, ultimately leading to increased sales and business growth.

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41.

The study of individuals, groups, or organizations and the processes they use to select, secure, and dispose of products, services, experiences, or ideas to satisfy needs is known as ___________________________. [ व्यक्तियों, समूहों या संगठनों के अध्ययन और प्रक्रियाओं जिनका उपयोग चयन करने के लिए, सुरक्षित, और उत्पादों का निपटान, सेवाओं, अनुभव, या जरूरतों को संतुष्ट करने के विचार ___________________________ के रूप में जाना जाता है. ]
- Customer Relation [ग्राहक संबंध]
- Sales Pitch [सेल्स पिच]
- Consumer Behavior [उपभोक्ता व्यवहार]
- Not sure [नही पता]
Correct Answer

A. Consumer Behavior [उपभोक्ता व्यवहार]

Explanation

The study of individuals, groups, or organizations and the processes they use to select, secure, and dispose of products, services, experiences, or ideas to satisfy needs is known as consumer behavior. This field of study focuses on understanding how and why consumers make decisions, what influences their choices, and how they behave in the marketplace. It involves analyzing factors such as cultural, social, psychological, and economic influences on consumer decision-making. By studying consumer behavior, marketers and businesses can gain insights into consumer preferences and tailor their marketing strategies accordingly.

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42.

____________________ are those stores where customers are offered with mid-to-high quality products. [ जहां ग्राहकों को मध्य से उच्च गुणवत्ता वाले उत्पादों को पेशकश किया जाता हैं, उन स्टोर्स को____________________कहा जाता हैं. ]
- Street Vendors [स्ट्रीट वेंडर्स (सड़क विक्रेता)]
- Mom and Pop Stores [मॉम एंड पॉप स्टोर्स]
- Department Stores [डिपार्टमेंट स्टोर्स]
- Grocery Stores [ग्रोसरी स्टोर्स (किराने की दुकान)]
Correct Answer

A. Department Stores [डिपार्टमेंट स्टोर्स]

Explanation

Department stores are those stores where customers are offered with mid-to-high quality products. These stores typically have a wide range of products across various categories such as clothing, accessories, home goods, and electronics. They are known for their organized layout, multiple departments, and a variety of brands and options for customers to choose from. Department stores provide a convenient and comprehensive shopping experience for customers looking for higher quality products.

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43.

The day end process of cash tallying and counting is known as ________________________. [ दिन के अंत की प्रक्रिया जिसमे नकद का मिलान और गिनती की जाती है उसे ________________________ के रूप में जाना जाता है. ]
- Inventory Management [इन्वेंटरी मैनेजमेंट]
- Daily Book Keeping [डेली बुक कीपिंग]
- Global Counting [ग्लोबल काउंटिंग]
- Cashiering [कैशिएरिन्ग]
Correct Answer

A. Daily Book Keeping [डेली बुक कीपिंग]
44.

Daily book keeping includes __________________________. [ डेली बुक कीपिंग (दैनिक किताब रखने) में ________________________ शामिल होता हैं. ]
- End-of-day cash tallying and counting [दिन के अंत में नकद का मिलान और गिनती करना]
- Ensuring cash is safely deposited in the bank [सुनिश्चित करना कि नकद सुरक्षित रूप से बैंक में जमा किया गया है]
- Closing the cash tills [कैश टिल को बंद करना]
- All of the above [उपरोक्त सभी]
Correct Answer

A. All of the above [उपरोक्त सभी]

Explanation

Daily bookkeeping includes all of the above activities, which are end-of-day cash tallying and counting, ensuring cash is safely deposited in the bank, and closing the cash tills. These tasks are essential for maintaining accurate financial records and ensuring the security of cash transactions.

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45.

The activity of promoting the sale of goods, especially by their presentation in retail outlet is known as ______________________. [ माल की बिक्री को बढ़ावा देने की गतिविधि, विशेष रूप से रिटेल आउटलेट में अपनी प्रस्तुति देना _________________________ के रूप में जाना जाता है. ]
- Up selling [अप सेल्लिंग]
- Cross selling [क्रॉस-सेल्लिंग]
- Visual Merchandising [विसुअल मरकनडाइजिंग]
- Sales pitch [सेल्स पिच]
Correct Answer

A. Visual Merchandising [विसुअल मरकनडाइजिंग]

Explanation

Visual merchandising refers to the activity of promoting the sale of goods by presenting them in a visually appealing way in retail outlets. It involves arranging and displaying products in a manner that attracts customers and encourages them to make a purchase. This can include creating attractive product displays, using signage and lighting effectively, and arranging products in an aesthetically pleasing manner. Visual merchandising plays a crucial role in attracting customers, increasing sales, and enhancing the overall shopping experience.

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46.

Shoppers stop is an example of a ___________________. [ शॉपर्स स्टॉप ___________________ का एक उदाहरण है. ]
- Departmental store [डिपार्टमेंटल स्टोर]
- Kiosk [कीओस्क]
- Supermarket [सुपरमार्केट]
- Hypermarket [हायपरमार्केट]
Correct Answer

A. Departmental store [डिपार्टमेंटल स्टोर]

Explanation

Shoppers stop is an example of a departmental store. This means that Shoppers stop is a retail store that offers a wide variety of products across different departments, such as clothing, accessories, home goods, and electronics. It typically has multiple sections or departments within the store, each catering to a specific category of products. Shoppers stop is not a kiosk, supermarket, or hypermarket, as those refer to different types of retail establishments.

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47.

Selling a formal shirt with trousers is called ______________________. [ पैंट के साथ एक फॉर्मल शर्ट भी बेचने को _______________________ कहते हैं. ]
- Up selling [अप सेल्लिंग]
- Cross selling [क्रॉस सेल्लिंग]
- Visual Merchandising [विजुअल मर्केंडाइजिंग]
- Sales pitch [सेल्स पिच]
Correct Answer

A. Cross selling [क्रॉस सेल्लिंग]

Explanation

Cross selling refers to the practice of offering additional products or services to a customer who is already making a purchase. In this case, selling a formal shirt with trousers is an example of cross selling as the customer is being offered a related item to complement their purchase.

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48.

Post customer exit CSA should __________________. [ ग्राहक के बाहर निकलने के बाद सी एस ए को __________________ करना चाहिए. ]
- Tidy up section for next day [अगले दिन के लिए अनुभाग की सफाई]
- Sell multiple items [विभिन्न आइटम बेचें]
- Sell substitutes for items not in stock [जो आइटम स्टॉक में नही हैं उनके विकल्प को बेंचें ]
- Ask questions to understand customer’s needs. [ग्राहकों की जरूरतों को समझने के लिए प्रश्न पूछें]
Correct Answer

A. Tidy up section for next day [अगले दिन के लिए अनुभाग की सफाई]

Explanation

After the customer exits, the CSA should tidy up the section for the next day. This means cleaning and organizing the area to ensure it is presentable and ready for the next set of customers. This helps create a positive impression and ensures that the space is clean and organized for the next day's operations.

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49.

_______________________type of customers are one of the most difficult one’s who refuses to say a word and often scares sales persons. [ _______________________प्रकार के ग्राहक सबसे कठिन लोग होते हैं, जो कि एक शब्द बोलने के लिए भी मना कर देते है और अक्सर सेल्सपर्सन को डराते हैं. ]
- Impatient [बेसब्र (इमपेशंट)]
- Nervous [घबराए (नर्वस)]
- Something for nothing [कुछ नहीं के लिए कुछ (समथिंग फॉर नथिंग)]
- Silent [खामोश (साइलेंट)]
Correct Answer

A. Silent [खामोश (साइलेंट)]

Quiz Review Timeline (Updated): Mar 22, 2023 +

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Current Version
Mar 22, 2023

Quiz Edited by
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Mar 26, 2019

Quiz Created by
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Retail Sales Associate Assessment Quiz: Test!

How many times one should brush their teeth in a day? [ एक दिन में कितनी बार अपने दाँत ब्रश करना चाहिए? ]

Quiz Preview

Maintaining the interior and exterior of the store is known as _. [ स्टोर की भीतरी और बाहरी दिखावट को बनाए रखने को _ के रूप में जाना जाता है. ]

Excellent product knowledge is necessary for good service. [ उत्पाद का उत्तम ज्ञान अच्छी सेवा के लिए आवश्यक है ]

During customer interaction the CSA must create a positive experience. [ ग्राहक से बातचीत करते हुए सी एस ए को एक सकारात्मक अनुभव बनाना चाहिए. ]

What is the definition of retail? [ रिटेल की परिभाषा क्या होती है? ]

Housekeeping department is responsible for . [ हाउसकीपिंग डिपार्टमेंट (विभाग) के लिए जिम्मेदार होता है. ]

While handling a customer complaint, the CSA should calm down the angry customer. [ ग्राहक की शिकायत को हैंडल करते हुए, सी एस ए को क्रोधित ग्राहक को शांत करना चाहिए. ]

If you want to buy a table fan, you may visit to __. [ यदि आप एक टेबल फैन खरीदना चाहते हैं, तो आप_ मे जा सकते हैं. ]

Laced frock, Shirt and top, Tuxedo, Gown etc comes under _ product category. [ लेस फ्रॉक, शर्ट और टॉप, टुक्सेडो, गाउन आदि _ उत्पाद श्रेणी के अंतर्गत आता है. ]

Which of the following measures are required in order to prevent fire? [ निम्नलिखित उपायों मे से कौन सा उपाय आग को रोकने के लिए आवश्यक हैं? ]

Visual merchandising includes _. [ विज़ुअल मर्चेन्डाईज़िंग में _ शामिल होता हैं. ]

While making a sale leaving the customer unattended is good. [ बिक्री करते समय ग्राहक पर ध्यान ना देना अच्छा होता है. ]

Which of the following tasks must a CSA always fulfill? [एक ‘सी एस ए’ को निम्न कार्यों में से कौन सा कार्य हमेशा पूरा करना चाहिए?

A casual customer is one who . [ एक कैयुअल ग्राहक वो होता है जो ______________. ]

What happens during store closing? [ स्टोर बंद करने के दौरान क्या होता है? ]

Pre-customer entry responsibilities of the CSA are to be . [ सी एस ए की पूर्व ग्राहक प्रविष्टि वाली जिम्मेदारियों होनी चाहिए. ]

How many sweat glands are there in our body? [ हमारे शरीर में पसीने की ग्रंथियां कितनी होती हैं? ]

Which of the following is part of retail triangle? [ निम्न में से कौन सा रिटेल त्रिकोण का हिस्सा है? ]

Energy management includes . [ एनर्जी मैनेजमेंट में शामिल होता हैं. ]

Jewellery, hats, caps, wallets, bags etc falls under _product category. [ आभूषण, हैट्स, कैप, पर्स, बैग आदि _ उत्पाद श्रेणी के अंतर्गत आते है. ]

Crisis management includes __. [ क्राइसिस मैनेजमेंट / संकट प्रबंधन में शामिल होता हैं. ]

Inventory management includes . [ इन्वेंटरी मैनेजमेंट में ____ शामिल होता है. ]

Which of the following is done during cashiering? [ निम्न में से कौन सा केशियरिंग (खाता सँभालने) के दौरान किया जाता है? ]

___should be arranged and displayed to promote sales. [ बिक्री को बढ़ावा देने के लिए की व्यवस्था और प्रदर्शन किया जाना चाहिए. ]

Www.amazon.com is retail type. [ www.amazon.com रिटेल का प्रकार है. ]

Which of the following is important to wear in workplace? [ निम्न में से कौन से कपड़े कार्यस्थल में पहनना महत्वपूर्ण होता है? ]

Which of the following task must a CSA not do while making a sale? [ निम्न कार्य में से कौन सा कार्य एक सी एस ए को एक बिक्री करते समय नहीं करना चाहिए? ]

Why is merchandise tagged? [ माल को टैग क्यों किया जाता है? ]

The day end process of cash tallying and counting is known as . [ दिन के अंत की प्रक्रिया जिसमे नकद का मिलान और गिनती की जाती है उसे के रूप में जाना जाता है. ]

Daily book keeping includes __. [ डेली बुक कीपिंग (दैनिक किताब रखने) में शामिल होता हैं. ]

Shoppers stop is an example of a _. [ शॉपर्स स्टॉप _ का एक उदाहरण है. ]

Selling a formal shirt with trousers is called . [ पैंट के साथ एक फॉर्मल शर्ट भी बेचने को _ कहते हैं. ]

Post customer exit CSA should . [ ग्राहक के बाहर निकलने के बाद सी एस ए को करना चाहिए. ]

Retail Sales Associate Assessment Quiz: Test!

How many times one should brush their teeth in a day? [ एक दिन में कितनी बार अपने दाँत ब्रश करना चाहिए? ]

Quiz Preview

Maintaining the interior and exterior of the store is known as _________________. [ स्टोर की भीतरी और बाहरी दिखावट को बनाए रखने को _________________ के रूप में जाना जाता है. ]

Excellent product knowledge is necessary for good service. [ उत्पाद का उत्तम ज्ञान अच्छी सेवा के लिए आवश्यक है ]

During customer interaction the CSA must create a positive experience. [ ग्राहक से बातचीत करते हुए सी एस ए को एक सकारात्मक अनुभव बनाना चाहिए. ]

What is the definition of retail? [ रिटेल की परिभाषा क्या होती है? ]

Housekeeping department is responsible for ____________________. [ हाउसकीपिंग डिपार्टमेंट (विभाग) ____________________ के लिए जिम्मेदार होता है. ]

While handling a customer complaint, the CSA should calm down the angry customer. [ ग्राहक की शिकायत को हैंडल करते हुए, सी एस ए को क्रोधित ग्राहक को शांत करना चाहिए. ]

If you want to buy a table fan, you may visit to __________________________. [ यदि आप एक टेबल फैन खरीदना चाहते हैं, तो आप_________________________ मे जा सकते हैं. ]

Which of the following measures are required in order to prevent fire? [ निम्नलिखित उपायों मे से कौन सा उपाय आग को रोकने के लिए आवश्यक हैं? ]

Visual merchandising includes ___________________. [ विज़ुअल मर्चेन्डाईज़िंग में ___________________ शामिल होता हैं. ]

While making a sale leaving the customer unattended is good. [ बिक्री करते समय ग्राहक पर ध्यान ना देना अच्छा होता है. ]

Which of the following tasks must a CSA always fulfill? [एक ‘सी एस ए’ को निम्न कार्यों में से कौन सा कार्य हमेशा पूरा करना चाहिए?

A casual customer is one who __________. [ एक कैयुअल ग्राहक वो होता है जो ________________________. ]

What happens during store closing? [ स्टोर बंद करने के दौरान क्या होता है? ]

Pre-customer entry responsibilities of the CSA are to be ____________. [ सी एस ए की पूर्व ग्राहक प्रविष्टि वाली जिम्मेदारियों ____________ होनी चाहिए. ]

How many sweat glands are there in our body? [ हमारे शरीर में पसीने की ग्रंथियां कितनी होती हैं? ]

Which of the following is part of retail triangle? [ निम्न में से कौन सा रिटेल त्रिकोण का हिस्सा है? ]

Energy management includes ________________________. [ एनर्जी मैनेजमेंट में ________________________ शामिल होता हैं. ]

Jewellery, hats, caps, wallets, bags etc falls under _____________________product category. [ आभूषण, हैट्स, कैप, पर्स, बैग आदि _____________________ उत्पाद श्रेणी के अंतर्गत आते है. ]

Crisis management includes ____________________. [ क्राइसिस मैनेजमेंट / संकट प्रबंधन में __________________ शामिल होता हैं. ]

Inventory management includes __________________________. [ इन्वेंटरी मैनेजमेंट में ______________________________ शामिल होता है. ]

Which of the following is done during cashiering? [ निम्न में से कौन सा केशियरिंग (खाता सँभालने) के दौरान किया जाता है? ]

_______________________should be arranged and displayed to promote sales. [ बिक्री को बढ़ावा देने के लिए____________________ की व्यवस्था और प्रदर्शन किया जाना चाहिए. ]

Www.amazon.com is ________________ retail type. [ www.amazon.com ________________ रिटेल का प्रकार है. ]

Which of the following is important to wear in workplace? [ निम्न में से कौन से कपड़े कार्यस्थल में पहनना महत्वपूर्ण होता है? ]

Which of the following task must a CSA not do while making a sale? [ निम्न कार्य में से कौन सा कार्य एक सी एस ए को एक बिक्री करते समय नहीं करना चाहिए? ]

Why is merchandise tagged? [ माल को टैग क्यों किया जाता है? ]

Daily book keeping includes __________________________. [ डेली बुक कीपिंग (दैनिक किताब रखने) में ________________________ शामिल होता हैं. ]

Shoppers stop is an example of a ___________________. [ शॉपर्स स्टॉप ___________________ का एक उदाहरण है. ]

Selling a formal shirt with trousers is called ______________________. [ पैंट के साथ एक फॉर्मल शर्ट भी बेचने को _______________________ कहते हैं. ]

Post customer exit CSA should __________________. [ ग्राहक के बाहर निकलने के बाद सी एस ए को __________________ करना चाहिए. ]

Maintaining the interior and exterior of the store is known as _. [ स्टोर की भीतरी और बाहरी दिखावट को बनाए रखने को _ के रूप में जाना जाता है. ]

Housekeeping department is responsible for . [ हाउसकीपिंग डिपार्टमेंट (विभाग) के लिए जिम्मेदार होता है. ]

If you want to buy a table fan, you may visit to __. [ यदि आप एक टेबल फैन खरीदना चाहते हैं, तो आप_ मे जा सकते हैं. ]

Visual merchandising includes _. [ विज़ुअल मर्चेन्डाईज़िंग में _ शामिल होता हैं. ]

A casual customer is one who . [ एक कैयुअल ग्राहक वो होता है जो ______________. ]

Pre-customer entry responsibilities of the CSA are to be . [ सी एस ए की पूर्व ग्राहक प्रविष्टि वाली जिम्मेदारियों होनी चाहिए. ]

Energy management includes . [ एनर्जी मैनेजमेंट में शामिल होता हैं. ]

Jewellery, hats, caps, wallets, bags etc falls under _product category. [ आभूषण, हैट्स, कैप, पर्स, बैग आदि _ उत्पाद श्रेणी के अंतर्गत आते है. ]

Crisis management includes __. [ क्राइसिस मैनेजमेंट / संकट प्रबंधन में शामिल होता हैं. ]

Inventory management includes . [ इन्वेंटरी मैनेजमेंट में ____ शामिल होता है. ]

___should be arranged and displayed to promote sales. [ बिक्री को बढ़ावा देने के लिए की व्यवस्था और प्रदर्शन किया जाना चाहिए. ]

Www.amazon.com is retail type. [ www.amazon.com रिटेल का प्रकार है. ]

Daily book keeping includes __. [ डेली बुक कीपिंग (दैनिक किताब रखने) में शामिल होता हैं. ]

Shoppers stop is an example of a _. [ शॉपर्स स्टॉप _ का एक उदाहरण है. ]

Selling a formal shirt with trousers is called . [ पैंट के साथ एक फॉर्मल शर्ट भी बेचने को _ कहते हैं. ]

Post customer exit CSA should . [ ग्राहक के बाहर निकलने के बाद सी एस ए को करना चाहिए. ]