Quiz Over Retail Cashier

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| By Slopez35
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Slopez35
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Quizzes Created: 1 | Total Attempts: 7,848
Questions: 19 | Attempts: 7,848

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Quiz Over Retail Cashier - Quiz

We all know that a cashier is the person who receives payment for products and services procured and take care of cash received. How much and how well do you understand the role of a retail cashier? Find out below.


Questions and Answers
  • 1. 

    When you do not know what department to hand ring an item into, it is always permissible to ring the item onto Grocery department.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The explanation for the answer being false is that it is not always permissible to ring an item onto the Grocery department when you do not know which department it belongs to. Different items may have specific departments assigned to them, and it is important to ring them into the correct department for inventory and stocking purposes. Relying on the Grocery department as a default option may lead to incorrect inventory management and confusion in the store.

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  • 2. 

    Cashier must check each coupon for an:______________, and ___________________.

    • A.

      Value and department

    • B.

      Expiration date,complete coupon handling directions

    • C.

      Total and scan the coupon

    • D.

      None of they above

    Correct Answer
    B. Expiration date,complete coupon handling directions
    Explanation
    The cashier must check each coupon for its expiration date to ensure that it is still valid and can be used. Additionally, they need to review the complete coupon handling directions to understand any specific instructions or restrictions associated with the coupon. This is important to ensure that the coupon is applied correctly and that the customer receives the intended benefits. Checking both the expiration date and the handling directions is necessary for proper coupon processing.

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  • 3. 

    A customer has made a series of request for change and you become confused on howmuch change you owe the customer. What do you do?

    • A.

      The customer always right

    • B.

      Inmediately shut the cash drawer and call the front end mgr for assistance.

    • C.

      Ask the customer how much I owe you

    • D.

      None of they above

    Correct Answer
    B. Inmediately shut the cash drawer and call the front end mgr for assistance.
    Explanation
    The correct answer is to immediately shut the cash drawer and call the front end manager for assistance. This is the most appropriate action to take when the customer's requests for change have caused confusion. By shutting the cash drawer, it ensures that no further transactions are made until the situation is resolved. Calling the front end manager for assistance ensures that a higher authority can help in handling the situation and provide guidance on how to accurately determine the change owed to the customer.

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  • 4. 

    How many times does the cashier count the customer's change?

    • A.

      Once

    • B.

      Two

    • C.

      Three

    • D.

      No count

    Correct Answer
    C. Three
    Explanation
    The correct answer is three because the question asks how many times the cashier counts the customer's change. This implies that the cashier counts the change on three separate occasions, indicating that the counting process is done multiple times.

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  • 5. 

    The Cashier should always place the coins into the customer's hand before the bills.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The explanation for the given correct answer is that placing the coins into the customer's hand before the bills is considered a standard practice in customer service. This ensures that the customer has a secure grip on the coins and prevents them from accidentally dropping or losing them. Additionally, it allows the customer to easily count and organize their change, providing a better overall experience.

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  • 6. 

    The Counterfeit pens should be  on three denominations of bills. What are the three denominations.

    • A.

      $10,$50,$100

    • B.

      $50 and $100

    • C.

      $20,$50,$100

    Correct Answer
    C. $20,$50,$100
    Explanation
    The correct answer is $20, $50, $100. Counterfeit pens should be able to detect counterfeit bills of these three denominations.

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  • 7. 

    If a customer is paying whit food stamps and debit card or credit card, the food stamp must be tendered last.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The Foods Stamps must be tendered first and then the credit card.

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  • 8. 

    The legal age for purchasing beer, wine and alcohol products is ______.

    • A.

      18

    • B.

      16

    • C.

      21

    • D.

      20

    Correct Answer
    C. 21
    Explanation
    In many countries, the legal age for purchasing beer, wine, and alcohol products is 21. This age restriction is in place to ensure that individuals are mature enough to handle the potential risks and responsibilities associated with consuming alcohol. It is also a measure to protect younger individuals from the potential harms of alcohol consumption, such as impaired judgment and increased risk of accidents or health issues.

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  • 9. 

    Customers really dont mind when the register belts are dirty or cluttered.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Customers do mind when the register belts are dirty or cluttered. A dirty or cluttered register belt can create a negative impression and may make customers feel that the establishment is not clean or organized. It can also impact the efficiency of the checkout process. Therefore, it is important for businesses to ensure that their register belts are clean and clutter-free to provide a positive customer experience.

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  • 10. 

    What is the next step when you complete at transation.

    • A.

      Said "Thank You" and ring the next Customer..

    • B.

      Make eye contact with the customer, smile and be sure to make your Thank you, Recheck the belts and bagging areas for forgotten merchandise.

    • C.

      Start to the next customer

    • D.

    Correct Answer
    B. Make eye contact with the customer, smile and be sure to make your Thank you, Recheck the belts and bagging areas for forgotten merchandise.
    Explanation
    After completing a transaction, the next step is to make eye contact with the customer, smile, and express gratitude by saying "Thank you." Additionally, it is important to recheck the belts and bagging areas to ensure that no merchandise has been forgotten by the customer. This step ensures a positive customer experience and helps to maintain the integrity of the transaction process.

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  • 11. 

    What is the first thing you should do when you get an "item not file"?

    • A.

      Call the Manager to find out the price of the item

    • B.

      Ask your co-worker what he/she thinks the price should be

    • C.

      Sit it aside and ring the rest of the items

    • D.

      Guess what the price is

    Correct Answer
    A. Call the Manager to find out the price of the item
    Explanation
    When encountering an "item not file," the best course of action is to call the manager to find out the price of the item. This is the most efficient and accurate way to handle the situation as the manager will have the necessary information to determine the price. Asking a co-worker for their opinion may lead to inconsistencies or errors. Sitting the item aside and continuing to ring the rest of the items may cause delays and confusion. Guessing the price is not a reliable or professional approach.

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  • 12. 

    Three steps to add any produce item by Quantity.

    • A.

      How many Item Quantity, Plu code, always look at the computer Monitor if you add the right quantity and plu code..

    • B.

      Quantity, plu codes and keep scanning the rest of the mershandise.

    • C.

      Plu, Quantity and the right price.

    • D.

      None of they above

    Correct Answer
    A. How many Item Quantity, Plu code, always look at the computer Monitor if you add the right quantity and plu code..
    Explanation
    The given answer is the correct explanation because it accurately summarizes the three steps required to add any produce item by quantity. The first step is to determine the item quantity, followed by entering the PLU code. It is important to always check the computer monitor to ensure that the correct quantity and PLU code are entered. The second step is to scan the rest of the merchandise, and finally, the PLU code, quantity, and the right price should be recorded.

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  • 13. 

    Traveler's checks must me payable in_________and the form of required identification is a ____________.Traveler's checks are tendered as _____________.

    • A.

      Canadian Dollars,ID, Cash

    • B.

      U.S Dollars,Id, Offline Check

    • C.

      U.S Dollars,Driver's License, Cash

    • D.

      None of they above

    Correct Answer
    C. U.S Dollars,Driver's License, Cash
    Explanation
    Traveler's checks must be payable in U.S Dollars, which means they can only be used for transactions in U.S currency. The required form of identification for using traveler's checks is a driver's license. When using traveler's checks, they are tendered as cash, meaning they are considered as equivalent to cash and can be used for purchases or exchanged for local currency.

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  • 14. 

    What percent of customer's will not tell cashiers that there is product in or on the bottomof grocery cart?

    • A.

      50%

    • B.

      100%

    • C.

      25%

    • D.

      10%

    Correct Answer
    A. 50%
    Explanation
    The correct answer is 50% because it suggests that half of the customers will not inform cashiers about the products in or on the bottom of their grocery carts. This implies that a significant portion of customers may accidentally or intentionally fail to disclose these items, which could potentially lead to theft or unpaid products.

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  • 15. 

    Chashier should call the manager when the foods Stamps is decline due the Pin error because the customer's EFS account will lock up after _____ invalid PIN declines.

    • A.

      4

    • B.

      2

    • C.

      3

    • D.

      1

    Correct Answer
    C. 3
    Explanation
    The cashier should call the manager when the food stamps decline due to a pin error because the customer's EFS account will lock up after three invalid PIN declines.

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  • 16. 

    If you had at Meat  doesn't scan what do you do_____.(Example Ground Beef $3.25.)

    • A.

      Enter in the first 6 digits on the tag next adding 00 and the price $3.25 and plu. if the meat is four digits price you add the first 6 digits next add one 0 and the price and PLU.

    • B.

      Put the price $3.25 and Misc Meat Dept.

    • C.

      Enter the first 11 digits on the tag . skip the last number and the first number.

    • D.

      Just put $3.25 and Grocery Dept.

    Correct Answer
    A. Enter in the first 6 digits on the tag next adding 00 and the price $3.25 and plu. if the meat is four digits price you add the first 6 digits next add one 0 and the price and PLU.
    Explanation
    The correct answer suggests that if meat doesn't scan, you should enter the first 6 digits on the tag, then add 00 and the price ($3.25) and PLU. If the meat has a four-digit price, you should add the first 6 digits, then add one 0 and the price and PLU. This explanation provides a step-by-step process for manually entering the information to ensure accurate pricing and identification of the meat product.

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  • 17. 

    If a customer gives you a coupon after you total the sale,which register key do you press?

    • A.

      Sub-Total

    • B.

      Price Verify

    • C.

      Price Modify

    • D.

      Tortal

    Correct Answer
    A. Sub-Total
    Explanation
    After totaling the sale, if a customer gives you a coupon, you would press the "Sub-Total" register key. This key is used to calculate the subtotal of the sale before any discounts or coupons are applied. By pressing this key, the register will display the subtotal, allowing you to deduct the coupon amount from the total and provide the customer with the updated final price.

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  • 18. 

    How many slips does the register print out for a credit card transactions?

    • A.

      4

    • B.

      3

    • C.

      2

    • D.

      1

    Correct Answer
    C. 2
    Explanation
    your copy and customer is 2 copies

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  • 19. 

    As a cashier when at customer ask you for change for $100.00 or $50.00 with out sales what is the rigth thing to do.

    • A.

      Press no sale and give the customer the change

    • B.

      Told the customer I am sorry I can't open my register, send the customer to Customer Services Desk.

    • C.

      Call the Manager to give the customer the change.

    • D.

      None of they above

    Correct Answer
    B. Told the customer I am sorry I can't open my register, send the customer to Customer Services Desk.
    Explanation
    The correct answer is to tell the customer that you cannot open your register and to send them to the Customer Services Desk. As a cashier, you are responsible for following proper procedures and protocols. Opening the register without a sale is against the rules and could lead to potential theft or discrepancies in the cash register. By directing the customer to the Customer Services Desk, they can assist with providing the necessary change or finding an alternative solution.

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Quiz Review Timeline +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 22, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Sep 15, 2009
    Quiz Created by
    Slopez35
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