Retail Sales Associate Assessment-10

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| By Niraj Mehra
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Niraj Mehra
Community Contributor
Quizzes Created: 3 | Total Attempts: 5,003
Questions: 14 | Attempts: 4,105

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Retail Sales Associate Assessment-10 - Quiz


Questions and Answers
  • 1. 

    Retail Demonstration

  • 2. 

    Retail Sales Promotion

  • 3. 

    Retail Customer Signal

  • 4. 

    Maintaining health and safety

  • 5. 

    What should we do after demonstration? (डेमोस्ट्रेशन समाप्त करने के बाद हमें क्या करना चाहिए ?)

    • A.

      Rehearse for the demo (प्रदर्शन के लिए पूर्वाभ्यास करें)

    • B.

      Customize Your Demo (अपने प्रदर्शन को अनुकूलित करें)

    • C.

      Tell the customer's story (ग्राहक की कहानी बताओ)

    • D.

      Close the deal (सौदा कर लो)

    Correct Answer
    D. Close the deal (सौदा कर लो)
    Explanation
    After the demonstration, the next step should be to close the deal. This means finalizing the agreement or making the sale with the customer. It involves negotiating the terms, discussing pricing, addressing any concerns or objections, and ultimately reaching an agreement that is satisfactory for both parties. Closing the deal is important as it ensures that the efforts put into the demonstration result in a successful sale and a satisfied customer.

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  • 6. 

    _____________are the set of marketing activities undertaken to boost sales of the product or service. (उत्पाद या सेवा की बिक्री को बढ़ावा देने के लिए विपणन गतिविधियों का सेट _____________are)

    • A.

      Sales product बिक्री उत्पाद

    • B.

      Product Selling उत्पाद बेचना

    • C.

      Sales promotions बिक्री संवर्धन

    • D.

      Promotion Product प्रचार उत्पाद

    Correct Answer
    C. Sales promotions बिक्री संवर्धन
    Explanation
    Sales promotions are the set of marketing activities undertaken to boost sales of the product or service. This includes various strategies and techniques such as discounts, coupons, contests, free samples, and special offers aimed at attracting customers and encouraging them to make a purchase. Sales promotions are designed to create a sense of urgency and excitement among consumers, ultimately leading to increased sales and revenue for the business.

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  • 7. 

    ___________is the assumed value of the attractive force that generates sales revenue in a business, and adds value to its assets. (___________ आकर्षक बल का मान जो एक व्यवसाय में बिक्री राजस्व उत्पन्न करता है, और अपनी संपत्ति में मूल्य जोड़ता है।)

    • A.

      Product Goodwill उत्पाद सद्भावना

    • B.

      Promoting Goodwill सद्भावना को बढ़ावा देना

    • C.

      Goodwill Sell सद्भावना बेचें

    • D.

      Purchase Sales क्रय विक्रय

    Correct Answer
    B. Promoting Goodwill सद्भावना को बढ़ावा देना
    Explanation
    The term "Promoting Goodwill" refers to the action of enhancing or increasing the value of goodwill in a business. Goodwill is the assumed value of the attractive force that generates sales revenue and adds value to the assets of the business. Therefore, promoting goodwill involves activities and strategies aimed at improving the reputation, customer loyalty, and overall positive perception of the business, which in turn leads to increased sales revenue and asset value.

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  • 8. 

    ____________ Advertising is done through media channels such as television, radio, newspapers, magazines and the Internet. ( ____________ विज्ञापन मीडिया चैनलों जैसे टेलीविजन, रेडियो, समाचार पत्र, पत्रिकाओं और इंटरनेट के माध्यम से किया जाता है।)

    • A.

      Media मीडिया

    • B.

      Social सामाजिक

    • C.

      Networking नेटवर्किंग

    • D.

      Cricket क्रिकेट

    Correct Answer
    A. Media मीडिया
    Explanation
    The correct answer is "Media मीडिया". The question asks for the channels through which advertising is done, and the options provided are "Media मीडिया", "social सामाजिक", "Networking नेटवर्किंग", and "Cricket क्रिकेट". Among these options, only "Media मीडिया" is related to advertising channels. Social networking and cricket are not media channels through which advertising is typically done. Therefore, the correct answer is "Media मीडिया".

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  • 9. 

    Company won't generate sales unless it sets ________that customers are willing to pay. (कंपनी तब तक बिक्री उत्पन्न नहीं करेगी जब तक कि यह सेट न हो जाए कि __________ ग्राहक भुगतान करने को तैयार हैं।)

    • A.

      Prices कीमतें

    • B.

      Product उत्पाद

    • C.

      Free Sample नि: शुल्क नमूना

    • D.

      POS Display पीओएस डिस्प्ले

    Correct Answer
    A. Prices कीमतें
    Explanation
    The correct answer is "Prices" because customers will only be willing to pay for a product or service if the price is set at a level that they find acceptable. Without setting the right prices, a company will not be able to generate sales as customers will not be willing to make a purchase.

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  • 10. 

    Retailers need not have complete product knowledge (खुदरा विक्रेताओं को पूर्ण उत्पाद ज्ञान की आवश्यकता नहीं है)

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Retailers need to have complete product knowledge in order to effectively sell and promote the products to customers. Having complete product knowledge allows retailers to provide accurate information, answer customer queries, and make recommendations based on customer needs and preferences. This helps to build trust and enhance the customer's shopping experience. Without complete product knowledge, retailers may struggle to effectively communicate the features, benefits, and value of the products, leading to missed sales opportunities and dissatisfied customers. Therefore, the statement "Retailers need not have complete product knowledge" is false.

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  • 11. 

    __________is generally a good way to connect with the person you are talking with. ( __________is आम तौर पर उस व्यक्ति से जुड़ने का एक अच्छा तरीका है जिससे आप बात कर रहे हैं।)

    • A.

      Folding Hands तह हाथ

    • B.

      Casually handling लापरवाही से संभालना

    • C.

      Eye contact आँख से संपर्क

    • D.

      Moving around quickly जल्दी से इधर उधर करना

    Correct Answer
    C. Eye contact आँख से संपर्क
    Explanation
    Eye contact is generally a good way to connect with the person you are talking with. Maintaining eye contact shows that you are attentive and engaged in the conversation. It also helps to establish trust and build a connection with the other person. Eye contact can convey confidence, sincerity, and interest in what the other person is saying. It is an important non-verbal communication cue that can enhance the overall quality of the conversation.

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  • 12. 

    When you look at the customer and they immediately ignore you that means they probably do not need assistance - (जब आप ग्राहक को देखते हैं और वे आपको तुरंत अनदेखा कर देते हैं इसका मतलब है कि उन्हें सहायता की आवश्यकता नहीं है -)

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The given statement suggests that if a customer ignores you immediately, it means they do not need assistance. However, this may not always be true. There could be various reasons why a customer ignores someone, such as being busy, preoccupied, or simply not noticing the person. Therefore, it is not accurate to assume that if a customer ignores you, they do not need assistance.

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  • 13. 

    When customers are ready to buy a product, they will give signals - (जब ग्राहक उत्पाद खरीदने के लिए तैयार होंगे, तो वे संकेत देंगे -)

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Customers often give signals when they are ready to buy a product. These signals can include actions such as asking specific questions about the product, showing interest in pricing or delivery options, or indicating a desire to make a purchase. By recognizing these signals, businesses can effectively engage with customers and provide them with the necessary information or assistance to complete the purchase. Therefore, the statement "When customers are ready to buy a product, they will give signals" is true.

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  • 14. 

    Is a happy customer ……………………. (खुश कस्टमर होता है………….)

    • A.

      Option 1

    • B.

      Option 2

    Correct Answer
    B. Option 2
    Explanation
    A happy customer is someone who is satisfied with the product or service they have received. Option 2 is the correct answer because it completes the sentence by saying "is a loyal customer." This implies that a happy customer is not only satisfied but also likely to continue purchasing from the same company or brand.

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  • 15. 

    Security and safety program at work location are conducted for employee and customer safety कार्यस्थल पर सुरक्षा और सुरक्षा कार्यक्रम कर्मचारी और ग्राहक सुरक्षा के लिए आयोजित किए जाते हैं

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement clearly states that security and safety programs are conducted at the work location for the safety of employees and customers. Therefore, the correct answer is true.

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  • 16. 

    Ventilator is fixed in a retail store to pollute the air and environment वायु और पर्यावरण को प्रदूषित करने के लिए रिटेल स्टोर में वेंटीलेटर तय है

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The given statement suggests that a ventilator is fixed in a retail store to pollute the air and environment. However, this statement is false. Ventilators are typically installed in buildings to improve air circulation and maintain a comfortable indoor environment. They are not designed to pollute the air or environment.

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