Retail Sales Associate Assessment-10

A happy customer is someone who is satisfied with the product or service they have received. Option 2 is the correct answer because it completes the sentence by saying "is a loyal customer." This implies that a happy customer is not only satisfied but also likely to continue purchasing from the same company or brand.

The statement clearly states that security and safety programs are conducted at the work location for the safety of employees and customers. Therefore, the correct answer is true.

Eye contact is generally a good way to connect with the person you are talking with. Maintaining eye contact shows that you are attentive and engaged in the conversation. It also helps to establish trust and build a connection with the other person. Eye contact can convey confidence, sincerity, and interest in what the other person is saying. It is an important non-verbal communication cue that can enhance the overall quality of the conversation.

Customers often give signals when they are ready to buy a product. These signals can include actions such as asking specific questions about the product, showing interest in pricing or delivery options, or indicating a desire to make a purchase. By recognizing these signals, businesses can effectively engage with customers and provide them with the necessary information or assistance to complete the purchase. Therefore, the statement "When customers are ready to buy a product, they will give signals" is true.

The correct answer is "Prices" because customers will only be willing to pay for a product or service if the price is set at a level that they find acceptable. Without setting the right prices, a company will not be able to generate sales as customers will not be willing to make a purchase.

Retailers need to have complete product knowledge in order to effectively sell and promote the products to customers. Having complete product knowledge allows retailers to provide accurate information, answer customer queries, and make recommendations based on customer needs and preferences. This helps to build trust and enhance the customer's shopping experience. Without complete product knowledge, retailers may struggle to effectively communicate the features, benefits, and value of the products, leading to missed sales opportunities and dissatisfied customers. Therefore, the statement "Retailers need not have complete product knowledge" is false.

The correct answer is "Media मीडिया". The question asks for the channels through which advertising is done, and the options provided are "Media मीडिया", "social सामाजिक", "Networking नेटवर्किंग", and "Cricket क्रिकेट". Among these options, only "Media मीडिया" is related to advertising channels. Social networking and cricket are not media channels through which advertising is typically done. Therefore, the correct answer is "Media मीडिया".

The given statement suggests that a ventilator is fixed in a retail store to pollute the air and environment. However, this statement is false. Ventilators are typically installed in buildings to improve air circulation and maintain a comfortable indoor environment. They are not designed to pollute the air or environment.

While a customer may ignore initial eye contact, it does not necessarily mean they do not need assistance. They might be focused on something else or hesitant to ask for help. It's important to approach politely and offer assistance to ensure they have what they need. Good customer service involves being proactive in offering help, even if the customer doesn't immediately seek it.

Sales promotions are the set of marketing activities undertaken to boost sales of the product or service. This includes various strategies and techniques such as discounts, coupons, contests, free samples, and special offers aimed at attracting customers and encouraging them to make a purchase. Sales promotions are designed to create a sense of urgency and excitement among consumers, ultimately leading to increased sales and revenue for the business.

After the demonstration, the next step should be to close the deal. This means finalizing the agreement or making the sale with the customer. It involves negotiating the terms, discussing pricing, addressing any concerns or objections, and ultimately reaching an agreement that is satisfactory for both parties. Closing the deal is important as it ensures that the efforts put into the demonstration result in a successful sale and a satisfied customer.

The term "Promoting Goodwill" refers to the action of enhancing or increasing the value of goodwill in a business. Goodwill is the assumed value of the attractive force that generates sales revenue and adds value to the assets of the business. Therefore, promoting goodwill involves activities and strategies aimed at improving the reputation, customer loyalty, and overall positive perception of the business, which in turn leads to increased sales revenue and asset value.