Retail Processes And Products
The base retail quiz for Levels Pro
- 1.You see a customer in the TV department. Which of the following questions should you NOT ask her?
- A.
What sort of TV are you interested in?
- B.
What type of programs do you watch?
- C.
Do you play games on your TV like XBox or Wii?
- D.
What sort of lighting is in the room where you will place the TV?
- 2.A customer tells you that she will put a TV in a room with many windows and no blinds. What type of TV should you recommend?
- A.
Plasma
- B.
LCD
- C.
HDTV
- D.
Widescreen
- 3.
What type of Vegetable is this?- A.
Chinese Cabbage
- B.
Bok Choy
- C.
Savoy Cabbage
- D.
Napa Cabbage
- 4.A customer asks you for a recommendation for a bottle of wine to go with his roast beef. Which of these bottles do you recommend?
- A.
![Retail Processes And Products - Quiz]()
- B.
![Retail Processes And Products - Quiz]()
- C.
![Retail Processes And Products - Quiz]()
- D.
![Retail Processes And Products - Quiz]()
- 5.A utility Clerk should do a store "sweep" that cleans the shop floor and replaces any products that have been moved to incorrect shelf locations. How often should this process be completed?
- A.
Every 15 minutes
- B.
Every hour
- C.
At the start of every shift
- D.
Once per day
- 6.When a customer buys any piece of electronic equipment, you should always offer him a(n)____________
- 7.You are in the middle of returning some misplaced products when a customer asks you where she could find a particular product. How should you respond?
- A.
Politely explain that you are very busy and that she should ask the manager
- B.
Walk with the customer to the product and hand it to her
- C.
Tell the customer what aisle the product is located on
- D.
Point in the general direction of the product that she is looking for
- 8.Which of the following Point of Sale actions require a manager's authorization? Select all that apply
- A.
Void
- B.
Price Override
- C.
Suspend/Resume
- D.
Product Return
- 9.Which of the following is an unacceptable bagging habit?
- A.
Placing meat in a separate bag
- B.
Placing light items on top of tomatoes
- C.
Double bagging heavy items
- D.
Putting cleaning chemicals in the same bag as food items
- 10.As a utility clerk, you see a customer take a small item and put it in her purse. What action do you take?
- A.
Report it to security
- B.
Nothing
- C.
Confront her immediately
- D.
Follow her from the store then ask her to empty her purse
Questions: 55 | Attempts: 11031 | Last updated: Mar 22, 2022
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Sample Question____________________ are those stores where customers are offered with mid-to-high quality products.[ जहां ग्राहकों को मध्य से उच्च गुणवत्ता वाले उत्पादों को पेशकश किया जाता हैं, उन स्टोर्स को____________________कहा जाता हैं. ]
Questions: 9 | Attempts: 10196 | Last updated: Mar 22, 2022
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Sample QuestionWhat should you do if a customer walks into the shop?
Questions: 10 | Attempts: 6952 | Last updated: Mar 22, 2022
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Sample QuestionWhat is the primary task of a Trainee associate?
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