Retail Processes And Products

1. A customer tells you that she will put a TV in a room with many windows and no blinds. What type of TV should you recommend?

Plasma

LCD

HDTV

Widescreen

An LCD's bright picture will be look better in bright light; some LCD screens also resist glare.

Explanation

An LCD's bright picture will be look better in bright light; some LCD screens also resist glare.

2. A customer asks you for a recommendation for a bottle of wine to go with his roast beef. Which of these bottles do you recommend?

Red wine is a better choice to go with Red Meat. A Cabernet Sauvignon would be a better selection yet.

Explanation

Red wine is a better choice to go with Red Meat. A Cabernet Sauvignon would be a better selection yet.

3. Which of the following is an unacceptable bagging habit?

Placing meat in a separate bag

Placing light items on top of tomatoes

Double bagging heavy items

Putting cleaning chemicals in the same bag as food items

Meat should always be bagged separately, heavy items will crush tomatoes, many produce items and othe fragile items, double bagging is sometimes very necessary, and chemicals should never be mixed with food items,

Explanation

Meat should always be bagged separately, heavy items will crush tomatoes, many produce items and othe fragile items, double bagging is sometimes very necessary, and chemicals should never be mixed with food items,

4. A utility Clerk should do a store "sweep" that cleans the shop floor and replaces any products that have been moved to incorrect shelf locations. How often should this process be completed?

Every 15 minutes

Every hour

At the start of every shift

Once per day

The sweep is one of the main duties for a utility clerk. By performing a sweep every hour, we ensure that the store always looks the best that it can to our customers and makes it an inviting place to shop

Explanation

The sweep is one of the main duties for a utility clerk. By performing a sweep every hour, we ensure that the store always looks the best that it can to our customers and makes it an inviting place to shop

5.

What type of Vegetable is this?

Chinese Cabbage

Bok Choy

Savoy Cabbage

Napa Cabbage

voy cabbage is also known as curly cabbage. With ruffled, lacy, deeply ridged leaves, Savoy cabbages are perhaps the prettiest cabbages around. The leaves are more loosely layered and less tightly packed than green or red cabbage, although its uses are similar. it is delicious thinly sliced in salads or quickly stir-fried. Or, try it braised in butter.

Explanation

voy cabbage is also known as curly cabbage. With ruffled, lacy, deeply ridged leaves, Savoy cabbages are perhaps the prettiest cabbages around. The leaves are more loosely layered and less tightly packed than green or red cabbage, although its uses are similar. it is delicious thinly sliced in salads or quickly stir-fried. Or, try it braised in butter.

6. As a utility clerk, you see a customer take a small item and put it in her purse. What action do you take?

Report it to security

Nothing

Confront her immediately

Follow her from the store then ask her to empty her purse

Never approach a shoplifter and confront them. We have procedures that must be followed and not doing so may open the company (and you) up to legal issues.

Explanation

Never approach a shoplifter and confront them. We have procedures that must be followed and not doing so may open the company (and you) up to legal issues.

7. You see a customer in the TV department. Which of the following questions should you NOT ask her?

What sort of TV are you interested in?

What type of programs do you watch?

Do you play games on your TV like XBox or Wii?

What sort of lighting is in the room where you will place the TV?

It is important that you find out what the customers requirements are before you make a recommendation. The customer may not know what technology best suits his/her needs

Explanation

It is important that you find out what the customers requirements are before you make a recommendation. The customer may not know what technology best suits his/her needs

8. You are in the middle of returning some misplaced products when a customer asks you where she could find a particular product. How should you respond?

Politely explain that you are very busy and that she should ask the manager

Walk with the customer to the product and hand it to her

Tell the customer what aisle the product is located on

Point in the general direction of the product that she is looking for

By walking with the customer to the product, you build a rapport with the customer and are delivering excellent customer service. If you hand the product to the customer, the chance that she will complete the purchase increases significantly.

Explanation

By walking with the customer to the product, you build a rapport with the customer and are delivering excellent customer service. If you hand the product to the customer, the chance that she will complete the purchase increases significantly.

9. When a customer buys any piece of electronic equipment, you should always offer him a(n)____________

A warranty is an excellent way to give our customer additional service and also to generate additional revenue for the store. When you sell a warranty you should point out that although we never expect our products to fail, the warranty will ensure that the customer gets his failed product fixed as quickly as possible with no additional out of pocket expense, thus giving him peace of mind for a very small investment.

Explanation

A warranty is an excellent way to give our customer additional service and also to generate additional revenue for the store. When you sell a warranty you should point out that although we never expect our products to fail, the warranty will ensure that the customer gets his failed product fixed as quickly as possible with no additional out of pocket expense, thus giving him peace of mind for a very small investment.

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10. Which of the following Point of Sale actions require a manager's authorization? Select all that apply

Void

Price Override

Suspend/Resume

Product Return

When calling for a manager for authorization, always apologize to the customer for the delay.

Explanation

When calling for a manager for authorization, always apologize to the customer for the delay.

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