Retail Processes And Products
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You see a customer in the TV department. Which of the following questions should you NOT ask her?
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What sort of TV are you interested in?
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What type of programs do you watch?
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Do you play games on your TV like XBox or Wii?
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What sort of lighting is in the room where you will place the TV?
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This 'Retail Processes and Products' quiz assesses key skills in interacting with customers, product recommendation, and store maintenance. It evaluates understanding of effective sales techniques and customer service in a retail environment, ensuring learners are well-prepared for real-world retail scenarios.
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- 2.
A customer tells you that she will put a TV in a room with many windows and no blinds. What type of TV should you recommend?
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Plasma
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LCD
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HDTV
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Widescreen
Correct Answer
A. LCDExplanation
An LCD's bright picture will be look better in bright light; some LCD screens also resist glare.Rate this question:
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- 3.
What type of Vegetable is this?
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Chinese Cabbage
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Bok Choy
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Savoy Cabbage
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Napa Cabbage
Correct Answer
A. Savoy CabbageExplanation
voy cabbage is also known as curly cabbage. With ruffled, lacy, deeply ridged leaves, Savoy cabbages are perhaps the prettiest cabbages around. The leaves are more loosely layered and less tightly packed than green or red cabbage, although its uses are similar. it is delicious thinly sliced in salads or quickly stir-fried. Or, try it braised in butter.Rate this question:
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- 4.
A customer asks you for a recommendation for a bottle of wine to go with his roast beef. Which of these bottles do you recommend?
Correct Answer
A.Explanation
Red wine is a better choice to go with Red Meat. A Cabernet Sauvignon would be a better selection yet.Rate this question:
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- 5.
A utility Clerk should do a store "sweep" that cleans the shop floor and replaces any products that have been moved to incorrect shelf locations. How often should this process be completed?
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Every 15 minutes
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Every hour
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At the start of every shift
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Once per day
Correct Answer
A. Every hourExplanation
The sweep is one of the main duties for a utility clerk. By performing a sweep every hour, we ensure that the store always looks the best that it can to our customers and makes it an inviting place to shopRate this question:
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- 6.
When a customer buys any piece of electronic equipment, you should always offer him a(n)____________
Correct Answer
warrantyExplanation
A warranty is an excellent way to give our customer additional service and also to generate additional revenue for the store. When you sell a warranty you should point out that although we never expect our products to fail, the warranty will ensure that the customer gets his failed product fixed as quickly as possible with no additional out of pocket expense, thus giving him peace of mind for a very small investment.Rate this question:
- 7.
You are in the middle of returning some misplaced products when a customer asks you where she could find a particular product. How should you respond?
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Politely explain that you are very busy and that she should ask the manager
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Walk with the customer to the product and hand it to her
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Tell the customer what aisle the product is located on
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Point in the general direction of the product that she is looking for
Correct Answer
A. Walk with the customer to the product and hand it to herExplanation
By walking with the customer to the product, you build a rapport with the customer and are delivering excellent customer service. If you hand the product to the customer, the chance that she will complete the purchase increases significantly.Rate this question:
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- 8.
Which of the following Point of Sale actions require a manager's authorization? Select all that apply
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Void
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Price Override
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Suspend/Resume
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Product Return
Correct Answer(s)
A. Void
A. Price OverrideExplanation
When calling for a manager for authorization, always apologize to the customer for the delay.Rate this question:
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- 9.
Which of the following is an unacceptable bagging habit?
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Placing meat in a separate bag
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Placing light items on top of tomatoes
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Double bagging heavy items
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Putting cleaning chemicals in the same bag as food items
Correct Answer
A. Putting cleaning chemicals in the same bag as food itemsExplanation
Meat should always be bagged separately, heavy items will crush tomatoes, many produce items and othe fragile items, double bagging is sometimes very necessary, and chemicals should never be mixed with food items,Rate this question:
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- 10.
As a utility clerk, you see a customer take a small item and put it in her purse. What action do you take?
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Report it to security
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Nothing
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Confront her immediately
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Follow her from the store then ask her to empty her purse
Correct Answer
A. Report it to securityExplanation
Never approach a shoplifter and confront them. We have procedures that must be followed and not doing so may open the company (and you) up to legal issues.Rate this question:
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Quiz Review Timeline (Updated): Mar 21, 2023 +
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Current Version
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Mar 21, 2023Quiz Edited by
ProProfs Editorial Team -
Nov 26, 2012Quiz Created by
Impactsims
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