Retail Processes And Products

10 Questions | Total Attempts: 421

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Retail Processes And Products - Quiz

The base retail quiz for Levels Pro


Questions and Answers
  • 1. 
    You see a customer in the TV department. Which of the following questions should you NOT ask her?
    • A. 

      What sort of TV are you interested in?

    • B. 

      What type of programs do you watch?

    • C. 

      Do you play games on your TV like XBox or Wii?

    • D. 

      What sort of lighting is in the room where you will place the TV?

  • 2. 
    A customer tells you that she will put a TV in a room with many windows and no blinds. What type of TV should you recommend?
    • A. 

      Plasma

    • B. 

      LCD

    • C. 

      HDTV

    • D. 

      Widescreen

  • 3. 
    What type of Vegetable is this?
    • A. 

      Chinese Cabbage

    • B. 

      Bok Choy

    • C. 

      Savoy Cabbage

    • D. 

      Napa Cabbage

  • 4. 
    A customer asks you for a recommendation for a bottle of wine to go with his roast beef. Which of these bottles do you recommend?
    • A. 
    • B. 
    • C. 
    • D. 
  • 5. 
    A utility Clerk should do a store "sweep" that cleans the shop floor and replaces any products that have been moved to incorrect shelf locations. How often should this process be completed?
    • A. 

      Every 15 minutes

    • B. 

      Every hour

    • C. 

      At the start of every shift

    • D. 

      Once per day

  • 6. 
    When a customer buys any piece of electronic equipment, you should always offer him a(n)____________
  • 7. 
    You are in the middle of returning some misplaced products when a customer asks you where she could find a particular product. How should you respond?
    • A. 

      Politely explain that you are very busy and that she should ask the manager

    • B. 

      Walk with the customer to the product and hand it to her

    • C. 

      Tell the customer what aisle the product is located on

    • D. 

      Point in the general direction of the product that she is looking for

  • 8. 
    Which of the following Point of Sale actions require a manager's authorization? Select all that apply
    • A. 

      Void

    • B. 

      Price Override

    • C. 

      Suspend/Resume

    • D. 

      Product Return

  • 9. 
    Which of the following is an unacceptable bagging habit?
    • A. 

      Placing meat in a separate bag

    • B. 

      Placing light items on top of tomatoes

    • C. 

      Double bagging heavy items

    • D. 

      Putting cleaning chemicals in the same bag as food items

  • 10. 
    As a utility clerk, you see a customer take a small item and put it in her purse. What action do you take?
    • A. 

      Report it to security

    • B. 

      Nothing

    • C. 

      Confront her immediately

    • D. 

      Follow her from the store then ask her to empty her purse

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