SBTV August 2014 Quiz

10 Questions | Total Attempts: 363

Settings
Please wait...
SBTV August 2014 Quiz


Questions and Answers
  • 1. 
    Cashiers do not have a responsibility to sell.
    • A. 

      True

    • B. 

      False

  • 2. 
    • A. 

      Recommending item that relate to your customer’s main purchase.

    • B. 

      Reminding your customer of a consumable seasonal item they may want to pick up now rather than later.

    • C. 

      Promoting sale items from the national flyer.

    • D. 

      Using cross merchandising as a silent sales person.

    • E. 

      All of the above

  • 3. 
    Selling Home exclusive brands like Natura, Eurostream, and Kuraidori will not help your store be profitable or gain loyal customers.
    • A. 

      True

    • B. 

      False

  • 4. 
    Which of the following is not part of the Home ADDS Value approach to selling?
    • A. 

      Determine needs

    • B. 

      Discredit needs

    • C. 

      Deliver solutions

    • D. 

      Suggest associated items

  • 5. 
    An appropriate add on item to suggest when a customer is purchasing a cleaning bucket would be a pair of rubber gloves
    • A. 

      True

    • B. 

      False

  • 6. 
    Natura products do not contain phosphates.
    • A. 

      True

    • B. 

      False

  • 7. 
    If a customer is looking to purchase cleaning products that promote a healthier lifestyle and fewer harmful chemicals in the home, Natura would not be a good recommendation.
    • A. 

      True

    • B. 

      False

  • 8. 
    UL rated single wall stove pipe must be installed with a minimum of 18 inches of clearance from any combustible.
    • A. 

      True

    • B. 

      False

  • 9. 
    No more than three 90-degree elbows should be used in a proper venting system.
    • A. 

      True

    • B. 

      False

  • 10. 
    The crimp end of stove pipe must always be installed down towards the appliance.
    • A. 

      True

    • B. 

      False