SBTV August 2014 Quiz

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HomeHardware
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Quizzes Created: 17 | Total Attempts: 10,764
Questions: 10 | Attempts: 485

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SBTV August 2014 Quiz - Quiz


Questions and Answers
  • 1. 

    Cashiers do not have a responsibility to sell.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    False. Cashiers do have a responsibility to sell. As a cashier, sales associate, lumber yard staff, or customer services representative, there is an expectation for you to sell. It’s the nature of retail!

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  • 2. 

    Selling Home exclusive brands like Natura, Eurostream, and Kuraidori will not help your store be profitable or gain loyal customers.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    False. Selling Home exclusive brands like Natura, Eurostream, and Kuraidori not only means higher profitability for your store and sustainability in Home Hardware as an organization, but it also means gaining loyal customers by delivering quality products at a great price.

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  • 3. 

    An appropriate add on item to suggest when a customer is purchasing a cleaning bucket would be a pair of rubber gloves

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Rubber gloves are commonly used when cleaning to protect hands from chemicals, dirt, and germs. Therefore, suggesting a pair of rubber gloves as an add-on item when a customer is purchasing a cleaning bucket makes sense. It would enhance the customer's cleaning experience by providing them with the necessary protective gear.

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  • 4. 

    Natura products do not contain phosphates.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Natura products do not contain phosphates, which means that they are free from this chemical compound. This information is presented as a fact and does not require any further explanation.

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  • 5. 

    If a customer is looking to purchase cleaning products that promote a healthier lifestyle and fewer harmful chemicals in the home, Natura would not be a good recommendation.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    False. If a customer is looking to purchase cleaning products that promote a healthier lifestyle and fewer harmful chemicals in the home, Natura would be a great recommendation.

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  • 6. 

    UL rated single wall stove pipe must be installed with a minimum of 18 inches of clearance from any combustible.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The correct answer is true because UL (Underwriters Laboratories) rated single wall stove pipe is designed to withstand high temperatures and prevent the spread of fire. To ensure safety, it is necessary to maintain a minimum clearance of 18 inches from any combustible material. This distance allows for proper ventilation and reduces the risk of fire hazards.

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  • 7. 

    Suggesting add-on items means:

    • A.

      Recommending item that relate to your customer’s main purchase.

    • B.

      Reminding your customer of a consumable seasonal item they may want to pick up now rather than later.

    • C.

      Promoting sale items from the national flyer.

    • D.

      Using cross merchandising as a silent sales person.

    • E.

      All of the above

    Correct Answer
    E. All of the above
    Explanation
    e. All of the above. Suggesting add-on items means recommending items that relate to your customer’s main purchase, reminding your customer of a consumable seasonal item they may want to pick up now rather than later, promoting sale items from the national flyer, and using cross merchandising as a silent sales person.

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  • 8. 

    No more than three 90-degree elbows should be used in a proper venting system.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    False. No more than two 90-degree elbows should be used in a proper venting system..

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  • 9. 

    The crimp end of stove pipe must always be installed down towards the appliance.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The crimp end of stove pipe should always be installed down towards the appliance because this helps to prevent condensation from dripping back into the stove. By having the crimp end facing down, any condensation that forms inside the pipe will flow away from the appliance and out of the pipe, reducing the risk of damage to the stove and ensuring proper ventilation.

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  • 10. 

    Which of the following is not part of the Home ADDS Value approach to selling?

    • A.

      Determine needs

    • B.

      Discredit needs

    • C.

      Deliver solutions

    • D.

      Suggest associated items

    Correct Answer
    B. Discredit needs
    Explanation
    b. Discredit needs. Discredit needs is not part of the Home ADDS Value approach to selling.

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