SBTV August 2014 Quiz
10 Questions
| Total Attempts: 429
Questions and Answers
- 1.Cashiers do not have a responsibility to sell.
- A.
True
- B.
False
- 2.Selling Home exclusive brands like Natura, Eurostream, and Kuraidori will not help your store be profitable or gain loyal customers.
- A.
True
- B.
False
- 3.An appropriate add on item to suggest when a customer is purchasing a cleaning bucket would be a pair of rubber gloves
- A.
True
- B.
False
- 4.Natura products do not contain phosphates.
- A.
True
- B.
False
- 5.If a customer is looking to purchase cleaning products that promote a healthier lifestyle and fewer harmful chemicals in the home, Natura would not be a good recommendation.
- A.
True
- B.
False
- 6.UL rated single wall stove pipe must be installed with a minimum of 18 inches of clearance from any combustible.
- A.
True
- B.
False
- 7.Suggesting add-on items means:
- A.
Recommending item that relate to your customer’s main purchase.
- B.
Reminding your customer of a consumable seasonal item they may want to pick up now rather than later.
- C.
Promoting sale items from the national flyer.
- D.
Using cross merchandising as a silent sales person.
- E.
All of the above
- 8.No more than three 90-degree elbows should be used in a proper venting system.
- A.
True
- B.
False
- 9.The crimp end of stove pipe must always be installed down towards the appliance.
- A.
True
- B.
False
- 10.Which of the following is not part of the Home ADDS Value approach to selling?
- A.
Determine needs
- B.
Discredit needs
- C.
Deliver solutions
- D.
Suggest associated items
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