Retail Sales Trainer's Assessment: Quiz!

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| By Leena_longiany14
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Leena_longiany14
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Quizzes Created: 11 | Total Attempts: 25,323
Questions: 25 | Attempts: 1,240

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Retail Sales Trainers Assessment: Quiz! - Quiz

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Questions and Answers
  • 1. 

    Tick the right answer: What qualities do you consider most important in this retail job?

    • A.

      Good communication skills

    • B.

      Flexibility

    • C.

      Strong customer service orientation

    • D.

      All of the above

    Correct Answer
    D. All of the above
    Explanation
    All of the above is the correct answer because in a retail job, good communication skills are essential for effectively interacting with customers and colleagues. Flexibility is important as retail jobs often require adapting to changing schedules and tasks. A strong customer service orientation is crucial for providing excellent service and ensuring customer satisfaction. Therefore, all three qualities are important in this retail job.

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  • 2. 

    Tick the right answer: What interests you about selling to customers?

    • A.

      I enjoy talking to the customer and finding out exactly what they are looking for

    • B.

      I ignore the challenge of meeting the customer's needs

    • C.

      I love making useless suggestions and irate the customer

    • D.

      None of the above

    Correct Answer
    D. None of the above
    Explanation
    The given answer options do not accurately reflect what interests someone about selling to customers. The options provided are either negative or irrelevant to the question. The correct answer would be "None of the above" as none of the given options align with a positive interest in selling to customers.

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  • 3. 

    Tick the right answer: How do you go about familiarizing yourself with the products you sell?

    • A.

      Through informational materials

    • B.

      On-line information

    • C.

      Other employees and training

    • D.

      All of the above

    Correct Answer
    D. All of the above
    Explanation
    To familiarize oneself with the products being sold, one can use informational materials which provide detailed information about the products. Online information can also be accessed to gain knowledge about the products and their features. Additionally, interacting with other employees and undergoing training sessions can help in understanding the products better. Therefore, all of the mentioned options are effective ways to familiarize oneself with the products being sold.

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  • 4. 

    Tick the right answer: When you face a difficult situation with a customer what do you do?

    • A.

      Give a vague picture to the customers

    • B.

      Try to understand the customer needs

    • C.

      Ignore and move on

    • D.

      Bad mouth with the customer

    Correct Answer
    B. Try to understand the customer needs
    Explanation
    In difficult situations with a customer, it is important to try to understand their needs. This involves actively listening to their concerns, asking clarifying questions, and empathizing with their perspective. By understanding their needs, you can work towards finding a solution or addressing their concerns effectively, which can help in resolving the difficult situation and maintaining a positive customer relationship.

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  • 5. 

    Tick the right answer: Which is the ideal place for gaining practical knowledge of retail sales?

    • A.

      School

    • B.

      College

    • C.

      Retail Outlets

    • D.

      None of the above

    Correct Answer
    C. Retail Outlets
    Explanation
    Retail outlets are the ideal place for gaining practical knowledge of retail sales because they provide hands-on experience and exposure to real-life scenarios. In a retail outlet, individuals can observe and learn about various aspects of sales, such as customer interactions, product displays, inventory management, and sales techniques. This practical experience allows individuals to develop essential skills and understanding of the retail industry, which may not be effectively taught in a school or college setting.

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  • 6. 

    Tick the right answer: What do you think to be the most important thing to be imparted to the trainees in the retail sector?

    • A.

      Brief of the retail industry

    • B.

      Product knowledge

    • C.

      Only customer satisfaction

    • D.

      All of the above

    Correct Answer
    D. All of the above
    Explanation
    The most important thing to be imparted to trainees in the retail sector is a combination of all the options provided. A brief of the retail industry is crucial as it helps trainees understand the overall context and challenges they may face. Product knowledge is essential for providing accurate information to customers and making informed recommendations. Customer satisfaction is the ultimate goal in retail, as it leads to customer loyalty and repeat business. Therefore, all these aspects are equally important and should be imparted to trainees in the retail sector.

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  • 7. 

    Tick the right answer:  How will motivate disinterested students?

    • A.

      One on one session

    • B.

      Trying to understand the mindset of the students

    • C.

      Conduct some classroom activities

    • D.

      All of the above

    Correct Answer
    D. All of the above
    Explanation
    All of the above options can be effective ways to motivate disinterested students. One-on-one sessions allow for individual attention and personalized support, which can help engage students who may feel disconnected in a larger classroom setting. Trying to understand the mindset of the students can help identify any underlying issues or barriers to their motivation, allowing for targeted interventions. Conducting classroom activities can make learning more interactive and enjoyable, increasing student engagement and interest. Therefore, all of these strategies can contribute to motivating disinterested students.

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  • 8. 

    Tick the right answer: From a customer’s point of view, what will be the customer’s attitude if the salesperson doesn't pay any importance to him/her?

    • A.

      The customer will make a complain

    • B.

      The customer will raise his/her voice

    • C.

      The customer will move out of the shop

    • D.

      Both A & C

    Correct Answer
    D. Both A & C
    Explanation
    If the salesperson doesn't pay any importance to the customer, the customer's attitude will be negative. They will feel ignored and unimportant, leading them to complain about the poor service. Additionally, they may choose to take their business elsewhere and move out of the shop. Therefore, both options A and C are correct.

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  • 9. 

    Tick the right answer: Who is a CSA?

    • A.

      Customer Sales Associate

    • B.

      Call Selling Associate

    • C.

      Customer Service Associate

    • D.

      Caller Sale Aspect

    Correct Answer
    A. Customer Sales Associate
    Explanation
    A CSA stands for Customer Sales Associate. This is a term used to refer to an individual who is responsible for selling products or services to customers. They are typically found in retail or sales environments and their main role is to assist customers with their purchasing decisions and provide excellent customer service. They may also be involved in tasks such as product demonstrations, processing transactions, and resolving customer complaints.

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  • 10. 

    Tick the right answer: What is Merchandising?

    • A.

      Exporting goods abroad

    • B.

      Buying and selling of goods collectively

    • C.

      Selling goods at discounted rates

    • D.

      Importing goods from abroad

    Correct Answer
    B. Buying and selling of goods collectively
    Explanation
    Merchandising refers to the process of buying and selling goods collectively. It involves various activities such as selecting products, determining pricing strategies, managing inventory, and promoting sales. This includes activities like product sourcing, negotiating with suppliers, managing product displays, and ensuring customer satisfaction. Merchandising plays a crucial role in the retail industry as it helps businesses effectively manage their inventory and maximize sales by offering the right products to the right customers at the right time.

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  • 11. 

    The circulation area is a part of the store layout.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement is true because the circulation area refers to the space within a store that is designed for customers to move around freely and easily. It includes aisles, walkways, and open spaces that allow customers to navigate through the store and access different sections or departments. The circulation area is an essential component of store layout as it ensures a smooth flow of traffic and enhances the overall shopping experience for customers.

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  • 12. 

    Grid circulation is a part of the good allocation.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Grid circulation is not a part of the good allocation. Grid circulation refers to the movement of traffic within a grid network, while good allocation refers to the proper distribution or allocation of resources. These two concepts are unrelated, so the statement is false.

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  • 13. 

    CSA accepts criticisms.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    CSA stands for "Customer Service Agent" or "Customer Support Agent." The statement "CSA accepts criticisms" implies that customer service agents are open to receiving feedback or negative comments about their performance or the company's services. This is generally true as CSA's aim to improve their services and address any issues or concerns raised by customers. Accepting criticisms helps them identify areas for improvement and provide better customer satisfaction.

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  • 14. 

    Clocks and watches are consumer durables and electronics.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Clocks and watches are considered consumer durables because they are products that are used repeatedly over a long period of time. They are also categorized as electronics because they contain electronic components, such as a quartz movement or digital display, that allow them to function. Therefore, it is correct to say that clocks and watches are consumer durables and electronics.

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  • 15. 

    Speaking skills doesn't fall under the category of life skills.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    This statement is false because speaking skills are indeed considered to be a part of life skills. Life skills encompass a wide range of abilities that are necessary for individuals to navigate and succeed in their personal and professional lives. Effective communication, including speaking skills, is a crucial component of life skills as it enables individuals to express themselves, convey ideas, build relationships, and collaborate with others. Therefore, speaking skills do fall under the category of life skills.

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  • 16. 

    _________________________ is a barrier between the speaker and the listener.

    • A.

      Egocentricism

    • B.

      Criticism

    • C.

      Signs

    • D.

      Cross

    • E.

      Demanding

    Correct Answer
    A. Egocentricism
    Explanation
    Egocentricism refers to the tendency to only consider one's own perspective and interests, without taking into account the thoughts and feelings of others. This self-centeredness creates a barrier between the speaker and the listener, as the speaker may not be able to effectively communicate their message or understand the listener's perspective. This lack of empathy and understanding hinders effective communication and can lead to misunderstandings and misinterpretations.

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  • 17. 

    When someone shows an expression of disapproval is ________________________.  

    • A.

      Egocentricism

    • B.

      Criticism

    • C.

      Signs

    • D.

      Cross

    • E.

      Demanding

    Correct Answer
    B. Criticism
    Explanation
    When someone shows an expression of disapproval, it can be interpreted as criticism. Criticism refers to the act of expressing disapproval, censure, or judgment towards someone or something. It often involves pointing out faults or shortcomings and can be conveyed through various means such as verbal or nonverbal cues. Therefore, the correct answer for this question is criticism.

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  • 18. 

    Visual communication comprises graphics and ______________ which will help boost sales.  

    • A.

      Egocentricism

    • B.

      Criticism

    • C.

      Signs

    • D.

      Cross

    • E.

      Demanding

    Correct Answer
    C. Signs
    Explanation
    Visual communication comprises graphics and signs which will help boost sales. Signs play a crucial role in conveying information and attracting attention. They can be used to display product features, promotions, discounts, or any other relevant information that can influence consumer behavior. Effective signage can enhance the visual appeal of a store or advertisement, make it more memorable, and ultimately lead to increased sales.

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  • 19. 

    Selling of multiple products is ______________ sell. 

    • A.

      Egocentricism

    • B.

      Criticism

    • C.

      Signs

    • D.

      Cross

    • E.

      Demanding

    Correct Answer
    D. Cross
    Explanation
    Cross sell refers to the practice of selling additional products or services to an existing customer. It involves offering complementary or related products that can enhance the customer's experience or meet their additional needs. This strategy aims to increase sales by leveraging the existing customer base and encouraging them to make additional purchases.

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  • 20. 

    Irate customers are always ___________________. 

    • A.

      Egocentricism

    • B.

      Criticism

    • C.

      Signs

    • D.

      Cross

    • E.

      Demanding

    Correct Answer
    E. Demanding
    Explanation
    Irate customers are always demanding. When customers are angry or upset, they often express their dissatisfaction by making excessive or unreasonable requests. They may demand immediate resolution, compensation, or special treatment. Their demanding behavior is a result of their frustration and dissatisfaction with the product or service they received.

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  • 21. 

    Stock taking

    • A.

      Display of merchandises

    • B.

      Helps in understanding the trend in sales

    • C.

      Body language

    • D.

      Criminal activity

    • E.

      Receiving and stocking merchandise

    Correct Answer
    B. Helps in understanding the trend in sales
    Explanation
    Stock taking refers to the process of counting and recording the inventory of a business. By regularly conducting stock taking, businesses can gain insights into the trend in sales. This helps them understand which products are selling well and which ones are not, allowing them to make informed decisions about their inventory management and sales strategies. By analyzing the trend in sales, businesses can identify patterns, predict future demand, and adjust their operations accordingly to maximize profitability.

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  • 22. 

    Shoplifting

    • A.

      Display of merchandises

    • B.

      Helps in understanding the trend in sales

    • C.

      Body language

    • D.

      Criminal activity

    • E.

      Receiving and stocking merchandise

    Correct Answer
    D. Criminal activity
    Explanation
    The correct answer is "Criminal activity." This answer is supported by the fact that shoplifting is mentioned in the question, and shoplifting is indeed considered a criminal activity. The other options mentioned, such as display of merchandises, understanding sales trends, body language, and receiving and stocking merchandise, are not directly related to criminal activity.

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  • 23. 

    Merchandising department

    • A.

      Display of merchandises

    • B.

      Helps in understanding the trend in sales

    • C.

      Body language

    • D.

      Criminal activity

    • E.

      Receiving and stocking merchandise

    Correct Answer
    E. Receiving and stocking merchandise
    Explanation
    The correct answer is receiving and stocking merchandise. This answer aligns with the topic of the question, which is the merchandising department. Receiving and stocking merchandise is a key function of the merchandising department, as it involves the process of receiving products and ensuring they are properly stocked and available for sale. This activity is important for maintaining inventory levels and meeting customer demand.

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  • 24. 

    Eye contact

    • A.

      Display of merchandises

    • B.

      Helps in understanding the trend in sales

    • C.

      Body language

    • D.

      Criminal activity

    • E.

      Receiving and stocking merchandise

    Correct Answer
    C. Body language
    Explanation
    Body language refers to non-verbal communication through gestures, facial expressions, and body movements. In the context of the given options, body language can be interpreted as an important factor in understanding customer behavior and preferences. By observing customers' body language, such as their posture, facial expressions, and gestures, retailers can gain insights into their needs, interests, and level of engagement. This information can help them make informed decisions about visual merchandising, customer service, and sales strategies. Moreover, body language can also indicate suspicious behavior, allowing retailers to identify potential criminal activity and take appropriate measures.

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  • 25. 

    Mannequin’s

    • A.

      Display of merchandises

    • B.

      Helps in understanding the trend in sales

    • C.

      Body language

    • D.

      Criminal activity

    • E.

      Receiving and stocking merchandise

    Correct Answer
    A. Display of merchandises
    Explanation
    The correct answer is "Display of merchandises." This means that mannequins are used to showcase and present merchandise in a store. By displaying the merchandise on mannequins, it helps customers to visualize how the items would look when worn or used, which can attract their interest and potentially increase sales. Mannequins are an effective way to create eye-catching displays and showcase the latest trends in fashion or products.

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