Retail Sales Trainer's Assessment: Quiz!

25 Questions | Total Attempts: 76

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Retail Sales Trainer

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Questions and Answers
  • 1. 
    Tick the right answer: What qualities do you consider most important in this retail job?
    • A. 

      Good communication skills

    • B. 

      Flexibility

    • C. 

      Strong customer service orientation

    • D. 

      All of the above

  • 2. 
    Tick the right answer: What interests you about selling to customers?
    • A. 

      I enjoy talking to the customer and finding out exactly what they are looking for

    • B. 

      I ignore the challenge of meeting the customer's needs

    • C. 

      I love making useless suggestions and irate the customer

    • D. 

      None of the above

  • 3. 
    Tick the right answer: How do you go about familiarizing yourself with the products you sell?
    • A. 

      Through informational materials

    • B. 

      On-line information

    • C. 

      Other employees and training

    • D. 

      All of the above

  • 4. 
    Tick the right answer: When you face a difficult situation with a customer what do you do?
    • A. 

      Give a vague picture to the customers

    • B. 

      Try to understand the customer needs

    • C. 

      Ignore and move on

    • D. 

      Bad mouth with the customer

  • 5. 
    Tick the right answer: Which is the ideal place for gaining practical knowledge of retail sales?
    • A. 

      School

    • B. 

      College

    • C. 

      Retail Outlets

    • D. 

      None of the above

  • 6. 
    Tick the right answer: What do you think to be the most important thing to be imparted to the trainees in the retail sector?
    • A. 

      Brief of the retail industry

    • B. 

      Product knowledge

    • C. 

      Only customer satisfaction

    • D. 

      All of the above

  • 7. 
    Tick the right answer:  How will motivate disinterested students?
    • A. 

      One on one session

    • B. 

      Trying to understand the mindset of the students

    • C. 

      Conduct some classroom activities

    • D. 

      All of the above

  • 8. 
    Tick the right answer: From a customer’s point of view, what will be the customer’s attitude if the salesperson doesn't pay any importance to him/her?
    • A. 

      The customer will make a complain

    • B. 

      The customer will raise his/her voice

    • C. 

      The customer will move out of the shop

    • D. 

      Both A & C

  • 9. 
    Tick the right answer: Who is a CSA?
    • A. 

      Customer Sales Associate

    • B. 

      Call Selling Associate

    • C. 

      Customer Service Associate

    • D. 

      Caller Sale Aspect

  • 10. 
    Tick the right answer: What is Merchandising?
    • A. 

      Exporting goods abroad

    • B. 

      Buying and selling of goods collectively

    • C. 

      Selling goods at discounted rates

    • D. 

      Importing goods from abroad

  • 11. 
    The circulation area is a part of the store layout.
    • A. 

      True

    • B. 

      False

  • 12. 
    Grid circulation is a part of the good allocation.
    • A. 

      True

    • B. 

      False

  • 13. 
    CSA accepts criticisms.
    • A. 

      True

    • B. 

      False

  • 14. 
    Clocks and watches are consumer durables and electronics.
    • A. 

      True

    • B. 

      False

  • 15. 
    Speaking skills doesn't fall under the category of life skills.
    • A. 

      True

    • B. 

      False

  • 16. 
    _________________________ is a barrier between the speaker and the listener.
    • A. 

      Egocentricism

    • B. 

      Criticism

    • C. 

      Signs

    • D. 

      Cross

    • E. 

      Demanding

  • 17. 
    When someone shows an expression of disapproval is ________________________.  
    • A. 

      Egocentricism

    • B. 

      Criticism

    • C. 

      Signs

    • D. 

      Cross

    • E. 

      Demanding

  • 18. 
    Visual communication comprises graphics and ______________ which will help boost sales.  
    • A. 

      Egocentricism

    • B. 

      Criticism

    • C. 

      Signs

    • D. 

      Cross

    • E. 

      Demanding

  • 19. 
    Selling of multiple products is ______________ sell. 
    • A. 

      Egocentricism

    • B. 

      Criticism

    • C. 

      Signs

    • D. 

      Cross

    • E. 

      Demanding

  • 20. 
    Irate customers are always ___________________. 
    • A. 

      Egocentricism

    • B. 

      Criticism

    • C. 

      Signs

    • D. 

      Cross

    • E. 

      Demanding

  • 21. 
    Stock taking
    • A. 

      Display of merchandises

    • B. 

      Helps in understanding the trend in sales

    • C. 

      Body language

    • D. 

      Criminal activity

    • E. 

      Receiving and stocking merchandise

  • 22. 
    Shoplifting
    • A. 

      Display of merchandises

    • B. 

      Helps in understanding the trend in sales

    • C. 

      Body language

    • D. 

      Criminal activity

    • E. 

      Receiving and stocking merchandise

  • 23. 
    Merchandising department
    • A. 

      Display of merchandises

    • B. 

      Helps in understanding the trend in sales

    • C. 

      Body language

    • D. 

      Criminal activity

    • E. 

      Receiving and stocking merchandise

  • 24. 
    Eye contact
    • A. 

      Display of merchandises

    • B. 

      Helps in understanding the trend in sales

    • C. 

      Body language

    • D. 

      Criminal activity

    • E. 

      Receiving and stocking merchandise

  • 25. 
    Mannequin’s
    • A. 

      Display of merchandises

    • B. 

      Helps in understanding the trend in sales

    • C. 

      Body language

    • D. 

      Criminal activity

    • E. 

      Receiving and stocking merchandise

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