Retail Sales Associate Test 08

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| By Neerajmehra2388
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Questions: 16 | Attempts: 1,133

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Retail Sales Associate Test 08 - Quiz



Questions and Answers
  • 1. 

    Best stock of your store should be displayed at. (आपके स्टोर का सर्वश्रेष्ठ स्टॉक प्रदर्शित होना चाहिए) 

    • A.

      Lower level (निचला स्तर)

    • B.

      Higher level (उच्च स्तर पर)

    • C.

      Eye level (दृष्टी स्तर)

    • D.

      Medium level (मध्यम स्तर)

    Correct Answer
    C. Eye level (दृष्टी स्तर)
    Explanation
    The best stock of a store should be displayed at eye level. This is because eye level is the most visible and easily accessible area for customers. Placing the best stock at eye level increases the chances of attracting customers' attention and encourages them to make a purchase. It is a strategic merchandising technique to maximize sales and highlight the most desirable products.

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  • 2. 

    Is it important to keep the store clean and hygienic? (क्या स्टोर को साफ और स्वच्छ रखना महत्वपूर्ण है?)

    • A.

      Yes, at the time of festivals (हाँ, त्योहारों के समय में )

    • B.

      No, it is going to get dirty any ways due to the high number of visitors (नहीं, यह आगंतुकों की अधिक संख्या के कारण किसी भी तरह से गंदा होने वाला है)

    • C.

      Yes, always. (हाँ हमेशा)

    • D.

      No never (नहीं कभी नहीं)

    Correct Answer
    C. Yes, always. (हाँ हमेशा)
    Explanation
    It is important to keep the store clean and hygienic at all times because cleanliness and hygiene are essential for maintaining a healthy and safe environment for both the customers and the employees. A clean store creates a positive impression on customers, enhances the shopping experience, and promotes good health practices. Additionally, maintaining cleanliness helps prevent the spread of diseases and ensures the longevity of the store's products and equipment. Therefore, it is crucial to prioritize cleanliness and hygiene in a store at all times.

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  • 3. 

    Which is a characteristic of high performance teams where members believe in the integrity, character, and ability of each other? (उच्च प्रदर्शन टीमों की एक विशेषता है जहां सदस्य एक दूसरे की अखंडता, चरित्र और क्षमता में विश्वास करते हैं?)

    • A.

      Openness (खुलापन)

    • B.

      Loyalty (निष्ठा)

    • C.

      Trust (भरोसा)

    • D.

      Reliability (विश्वसनीयता)

    Correct Answer
    B. Loyalty (निष्ठा)
    Explanation
    High performance teams are characterized by members who believe in the integrity, character, and ability of each other. This indicates that they have a strong sense of loyalty towards one another. Loyalty implies that team members are committed to supporting and standing by each other, even in challenging situations. It fosters a sense of unity and trust within the team, which ultimately leads to higher performance and success.

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  • 4. 

    Once a customer gets a loyalty membership card एक बार ग्राहक को एक लॉयल्टी मेंबरशिप कार्ड मिल जाता है

    • A.

       He is hooked to the store forever  वह दुकान में हमेशा के लिए आती है

    • B.

      He needs to be made to feel special privileged each time he visits the store हर बार जब वह स्टोर पर जाता है तो विशेष विशेषाधिकार महसूस करने के लिए उसे बनाया जाना चाहिए

    • C.

      Company can forget about the customer as there are no guarantees about customer loyalty कंपनी ग्राहक के बारे में भूल सकती है क्योंकि ग्राहक वफादारी के बारे में कोई गारंटी नहीं है

    • D.

      None of the above इनमे से कोई भी नहीं

    Correct Answer
    B. He needs to be made to feel special privileged each time he visits the store हर बार जब वह स्टोर पर जाता है तो विशेष विशेषाधिकार महसूस करने के लिए उसे बनाया जाना चाहिए
    Explanation
    Once a customer gets a loyalty membership card, it is important to make them feel special and privileged each time they visit the store. This is because the loyalty membership card is a way to incentivize the customer to continue shopping at the store and build a long-term relationship. By making the customer feel special and giving them exclusive privileges, such as discounts or personalized offers, the store can ensure that the customer remains loyal and continues to choose their store over competitors. This helps to retain the customer and build customer loyalty, ultimately benefiting the company.

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  • 5. 

    What are selling area सेलिंग एरिया क्या होता है 

    • A.

      Place where stock has been kept वह स्थान जहाँ स्टॉक रखा गया हो

    • B.

      Store दुकान

    • C.

      Shop floor शॉप फ्लोर

    • D.

      Space where merchandise is displayed and customers interact with sales personnel.  स्पेस जहां माल प्रदर्शित होता है और ग्राहक बिक्री कर्मियों के साथ बातचीत करते हैं।

    Correct Answer
    D. Space where merchandise is displayed and customers interact with sales personnel.  स्पेस जहां माल प्रदर्शित होता है और ग्राहक बिक्री कर्मियों के साथ बातचीत करते हैं।
    Explanation
    Selling area refers to the space where merchandise is displayed and customers interact with sales personnel. It is the area in a store or shop floor where products are showcased and customers can browse, touch, and interact with the items. This is where sales personnel can engage with customers, provide information about the products, and assist them in making a purchase decision.

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  • 6. 

    Is it important to keep the store clean and hygienic? क्या स्टोर को साफ और स्वच्छ रखना महत्वपूर्ण है?

    • A.

      Yes, at the time of festivals हां, त्योहारों के समय

    • B.

      No, it is going to get dirty any ways due to the high number of visitors नहीं, यह आगंतुकों की अधिक संख्या के कारण किसी भी तरह से गंदा होने वाला है

    • C.

      Yes, always. हां हमेशा।

    • D.

      नहीं कभी नहीं

    Correct Answer
    C. Yes, always. हां हमेशा।
    Explanation
    It is important to keep the store clean and hygienic at all times because cleanliness and hygiene play a crucial role in maintaining a healthy and safe environment for both customers and staff. A clean store not only creates a positive impression on customers but also helps in preventing the spread of diseases and ensuring the overall well-being of everyone present in the store. Regular cleaning and maintenance also contribute to the longevity and proper functioning of the store's infrastructure and equipment.

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  • 7. 

    When carrying or transporting sharp objects, you should तेज धार वस्तुओं को ले जाते या ले जाते समय, आपको चाहिए

    • A.

      Cover the sharp portion so as not to hurt anyone तेज भाग को ढक दें

    • B.

      Carry the sharp objects above your head अपने सिर के ऊपर तेज वस्तुओं को ले जाएं

    • C.

      Carry it anyways, you are just few steps away from the destination इसे किसी भी रास्ते पर ले जाएं, आप गंतव्य से कुछ ही कदम दूर हैं

    • D.

      All of the above ऊपर के सभी

    Correct Answer
    A. Cover the sharp portion so as not to hurt anyone तेज भाग को ढक दें
    Explanation
    When carrying or transporting sharp objects, it is important to cover the sharp portion so as not to hurt anyone. This is necessary to ensure the safety of both the person carrying the object and those around them. By covering the sharp portion, the risk of accidental injury or damage is minimized.

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  • 8. 

    The store floor should be दुकान का फर्श होना चाहिए

    • A.

      Clutter free व्यवस्थित

    • B.

      Messy गंदा

    • C.

      Full of garbage कचरे से भरा हुआ

    • D.

      None of the above इनमे से कोई भी नहीं

    Correct Answer
    A. Clutter free व्यवस्थित
    Explanation
    The correct answer is "Clutter free" because it implies that the store floor should be organized and free from any unnecessary or untidy objects. This ensures a clean and presentable environment for customers and makes it easier for them to navigate and find products.

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  • 9. 

    Too many props बहुत सारे प्रॉप्स

    • A.

      Create WOW factor वाह कारक बनाएँ

    • B.

      Store looks cluttered and messy  स्टोर अव्यवस्थित और गन्दा लगता है

    • C.

      Creates a product centric feel  एक उत्पाद केंद्रित महसूस करता है

    • D.

      Confusing to the customer as to what's for sale.  बिक्री के लिए ग्राहक को भ्रमित करना।

    Correct Answer
    A. Create WOW factor वाह कारक बनाएँ
    Explanation
    The answer "Create WOW factor" is the correct explanation because having too many props can make the store look cluttered and messy, which can be confusing to customers and make it difficult for them to understand what is for sale. Creating a WOW factor in the store can help to grab customers' attention and make the shopping experience more enjoyable and memorable.

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  • 10. 

    As a retail in-store product demonstrator, you will be communicating directly with एक खुदरा इन-स्टोर उत्पाद प्रदर्शनकर्ता के रूप में, आप सीधे इसके साथ संवाद करेंगे

    • A.

      Customer ग्राहक

    • B.

      Seller विक्रेता

    • C.

      Manufacturer उत्पादक

    • D.

      Delivery boy वितरण लड़का

    Correct Answer
    A. Customer ग्राहक
    Explanation
    As a retail in-store product demonstrator, your main role is to interact and communicate with customers. You will be demonstrating and promoting products to customers, answering their questions, and providing them with information about the product. Therefore, the correct answer is "Customer".

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  • 11. 

    Loyalty Schemes are निष्ठा योजनाएँ हैं

    • A.

      Important for achieving the commercial goals of the company कंपनी के वाणिज्यिक लक्ष्यों को प्राप्त करने के लिए महत्वपूर्ण है

    • B.

      A waste of paper and effort  कागज और प्रयास की बर्बादी

    • C.

      Just a branding exercise बस एक ब्रांडिंग व्यायाम

    • D.

      All of the above ऊपर के सभी

    Correct Answer
    A. Important for achieving the commercial goals of the company कंपनी के वाणिज्यिक लक्ष्यों को प्राप्त करने के लिए महत्वपूर्ण है
    Explanation
    Loyalty schemes are important for achieving the commercial goals of the company because they help in retaining existing customers and attracting new ones. By offering rewards, discounts, and exclusive benefits to loyal customers, companies can encourage repeat purchases and build customer loyalty. This ultimately leads to increased sales and profitability for the company. Loyalty schemes also help in gathering valuable customer data and insights, which can be used for targeted marketing and personalized customer experiences. Overall, loyalty schemes play a crucial role in driving business growth and success.

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  • 12. 

    Which of the following people skills should a team member not avoid? टीम के सदस्य को निम्नलिखित में से किस कौशल से बचना चाहिए?

    • A.

      Open communicator संचारक खोलें

    • B.

      Good listener अच्छा श्रोता

    • C.

      Self motivated स्व प्रेरित

    • D.

      None of the above इनमे से कोई भी नहीं

    Correct Answer
    D. None of the above इनमे से कोई भी नहीं
    Explanation
    A team member should not avoid any of the mentioned people skills. Open communication is essential for effective collaboration and problem-solving within a team. Being a good listener allows team members to understand and address each other's perspectives and concerns. Self-motivation helps team members stay focused and committed to their tasks. Therefore, none of these skills should be avoided by a team member.

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  • 13. 

    Which of the following things must be taken care by a team member for following personal hygiene?  व्यक्तिगत स्वच्छता का पालन करने के लिए टीम के सदस्य द्वारा निम्नलिखित में से किन बातों का ध्यान रखा जाना चाहिए?

    • A.

      Hand sanitizer हाथ प्रक्षालक

    • B.

      Deodorant डिओडोरेंट

    • C.

      Comb कंघी

    • D.

      All of the above ऊपर के सभी

    Correct Answer
    D. All of the above ऊपर के सभी
    Explanation
    A team member must take care of all the mentioned things for personal hygiene. Hand sanitizer helps in keeping hands clean and free from germs. Deodorant helps in maintaining body odor and freshness. A comb helps in keeping hair clean and well-groomed. Therefore, all of the above options must be taken care of for personal hygiene.

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  • 14. 

    Pick the correct name of things considered as waste and should be disposed of immediately. कचरे के रूप में मानी जाने वाली चीजों का सही नाम चुनें और उन्हें तुरंत निपटाया जाना चाहिए।

    • A.

      Packing once product is removed एक बार उत्पाद निकाल देने पर पैकिंग हो जाती है

    • B.

      Clothes  वस्त्र

    • C.

      Food items खाद्य वस्तुओं

    • D.

      Hangers हैंगर

    Correct Answer
    C. Food items खाद्य वस्तुओं
    Explanation
    Food items are considered as waste and should be disposed of immediately to prevent spoilage and the growth of bacteria. Once food items are no longer edible or have expired, they should be thrown away to maintain cleanliness and hygiene.

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  • 15. 

    If you notice your co-worker not following the safety procedure, you यदि आप अपने सहकर्मी को सुरक्षा प्रक्रिया का पालन नहीं करने की सूचना देते हैं, तो आप:

    • A.

      Encourage him उसे प्रोत्साहित करें

    • B.

      Discourage him उसे हतोत्साहित करें

    • C.

      Inform it to superior to avoid accidents  दुर्घटनाओं से बचने के लिए इसे बेहतर से सूचित करें

    • D.

      Slap Him उसे थप्पड़ मारा

    Correct Answer
    C. Inform it to superior to avoid accidents  दुर्घटनाओं से बचने के लिए इसे बेहतर से सूचित करें
    Explanation
    If you notice your co-worker not following the safety procedure, it is important to inform it to a superior to avoid accidents. By doing so, you are taking proactive measures to ensure the safety of everyone in the workplace. Encouraging or discouraging the co-worker may not be effective in preventing accidents, and slapping him is not a professional or appropriate response. Therefore, informing a superior is the best course of action in this situation.

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  • Current Version
  • Jul 12, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Feb 27, 2019
    Quiz Created by
    Neerajmehra2388
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