So Retail Overview Quiz

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| Attempts: 89 | Questions: 21
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1. Centers ________ the customer relationship

Explanation

The correct answer is "owns". It is the correct verb form to match the subject "Centers" in the sentence. "Own" is incorrect because it does not agree with the subject in terms of number and form.

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About This Quiz
So Retail Overview Quiz - Quiz

The SO Retail Overview Quiz assesses knowledge on retail programs, enrollment support, policy explanations, and program distinctions. It equips learners for effective management and customer interaction in retail... see moresettings. see less

2. With VLC students we are the _______.   The center number is________.

Explanation

The given answer states that "center" is the answer for the first blank and "12955" is the answer for the second blank. This suggests that the missing statement is referring to VLC students being associated with a center, and the specific center number being 12955.

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3. _________ and ____________ connections are not supported.

Explanation

The correct answer is Satellite, Wireless. This means that connections using satellite and wireless technologies are not supported.

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4. The ______________ is purchased from the center and is used for the Sylvan Online students and contains the headset and a pen and tablet. 

Explanation

The correct answer is Starter Kit. The Starter Kit is purchased from the center and is used for the Sylvan Online students. It contains a headset and a pen and tablet, which are necessary for the online learning experience. The Hardware Kit is not mentioned in the question and therefore cannot be considered as the correct answer.

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5. In the future we will have students contact the center back if we find the student has a damaged headset or pen and tablet.  ___________ or ___________ is who we currently assign tickets to to order these items. 

Explanation

actual persons names there are two!

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6. What should we always do if a student is having audio issues or other technical issues in the classroom and has called after a session has ended. 

Explanation

If a student is having audio issues or other technical issues in the classroom and has called after a session has ended, the appropriate action would be to run a demo and make sure they are ready to go for their next session. This ensures that the student's technical issues are resolved and they can continue with their learning without any interruptions. Additionally, checking if the session qualifies for a Do Not Bill request is important as it allows for appropriate billing adjustments if necessary.

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7. A Proctor calls in and requests some technical assistance you pull up the student and see what center they are from and it says  

SLC04301C_Standing RockHS-Bismark ND

What program is this kid in?

Explanation

Based on the information provided, the student is from the center SLC04301C_Standing RockHS-Bismark ND. The program that this student is in is Site Based.

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8. Can we order aircards for Hybrids and SO or SLC students?

Explanation

The given answer states that we are never allowed to order aircards for SLC or Hybrid kids. This means that regardless of any other conditions or approvals, it is strictly prohibited to order aircards for these students.

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9. A  Sylvan  student calls in at 16 minutes after the hour and can no longer see his session.  The student indicated he was just late getting home from Softball practice.  What is typically the reason for them not seeing the session button?

Explanation

The student is locked out if they do not join a session before 15 minutes after the hour. This means that if the student calls in at 16 minutes after the hour, they have missed the window to access the session and will not be able to see the session button.

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10. Instead of Welcome Calls we do  _________________ Calls.

Explanation

The given question asks for an alternative to "Welcome Calls." Among the options provided, "Orientation Calls" is the most suitable alternative as it implies a similar purpose of introducing and familiarizing individuals with a new environment or situation. This suggests that instead of conducting "Welcome Calls," the organization in question conducts "Orientation Calls" to provide guidance and information to individuals.

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11. What three subjects do we teach in the U.S.

Explanation

The correct answer is Reading, Math and Algebra. In the U.S., these three subjects are commonly taught in schools. Reading is a fundamental skill that is essential for acquiring knowledge and understanding various subjects. Math is also a core subject that helps develop logical thinking and problem-solving skills. Algebra is a branch of mathematics that introduces students to abstract thinking and helps them understand relationships and patterns. These three subjects provide a well-rounded education and are important for students' academic and intellectual growth.

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12. How do students for Retail currently login to the LE to take sessions

Explanation

Students for Retail currently login to the Learning Environment (LE) through the Desktop Application. This means that they access the LE by using a specific software installed on their desktop computers. The other options mentioned, such as the ITUTOR website for Sylvan, ITUTOR website for SES, Sylvan Online website, and VLC Desktop Application, are not the correct methods for students in Retail to login to the LE.

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13. What should you do if a student or parent calls in and wants to cancel a session and did not call in 24 hours in advance. 

Explanation

If a student or parent calls in and wants to cancel a session without giving a 24-hour notice, the appropriate action is to explain the policy to them. However, if they still want to reschedule or cancel, they should be advised to contact the center as they may be billed for the missed session. This response acknowledges the policy and provides the necessary information for the student or parent to make a decision while also addressing any potential billing concerns they may have.

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14. If a RP calls in to disenroll a student what should you do?

Explanation

When a RP calls in to disenroll a student, the appropriate action is to refer them to their center. This means that the RP should be directed to the student's respective center or department where they can handle the disenrollment process. This ensures that the request is properly addressed by the relevant personnel who have the necessary information and authority to handle the disenrollment effectively.

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15. Who is the BSR for SLC and Hybrids

Explanation

Megan Irvine is the BSR for SLC and Hybrids.

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16. When a  Retail student calls in and asks how many sessions he has left what do you do?

Explanation

The correct answer is to ask the student to contact the center. This is because the question is asking what to do when a retail student calls in and asks how many sessions he has left. The other options, such as looking in Eclipse Admin or dividing the minutes in the session history, are not appropriate responses to this specific question. The best course of action would be to direct the student to contact the center for information regarding their remaining sessions.

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17. SLC12054 Lubbock TX is from what project and what type of center.

Explanation

The correct answer is SLC Corporate. This suggests that SLC12054 Lubbock TX is part of the SLC Corporate project and is a type of center associated with it.

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18. What do we call the Channel Manager or BSR for VLC?

Explanation

The correct answer is Enrollment Coordinator. The question is asking for the term used to refer to the Channel Manager or BSR for VLC. Out of the given options, Enrollment Coordinator is the most suitable term that fits the role described.

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19. If a Center calls in for support for enrolling a student what should you do?

Explanation

If a center calls in for support for enrolling a student, the correct action to take is to assist them with enrolling the student. This means providing guidance, answering any questions they may have, and offering support throughout the enrollment process. Transferring them to another agent, asking them to call the BSR, or asking them to look it up themselves would not be helpful or efficient. Calling FYI TEKE may be an option in certain situations, but the most appropriate and helpful response would be to assist the center with enrolling the student.

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20. How many Retail programs are there?

Explanation

There are a total of 5 retail programs available.

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21. Students in the Hybrid program that need a computer will be sent through the _________ (FP project).  They will need to also have a _____________   _________ done before ordering the computer. 

Explanation

The correct answer is "Initial Enrollment, Welcome Call". Students in the Hybrid program who need a computer will go through the initial enrollment process and will also have a welcome call before ordering the computer.

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Centers ________ the customer relationship
With VLC students we are the _______.   The center number...
_________ and ____________ connections are not supported.
The ______________ is purchased from the center and is used for the...
In the future we will have students contact the center back if we find...
What should we always do if a student is having audio issues or...
A Proctor calls in and requests some technical assistance you pull up...
Can we order aircards for Hybrids and SO or SLC students?
A  Sylvan  student calls in at 16 minutes after the...
Instead of Welcome Calls we do  _________________ Calls.
What three subjects do we teach in the U.S.
How do students for Retail currently login to the LE to take sessions
What should you do if a student or parent calls in and wants to cancel...
If a RP calls in to disenroll a student what should you do?
Who is the BSR for SLC and Hybrids
When a  Retail student calls in and asks how many sessions he has...
SLC12054 Lubbock TX is from what project and what type of center.
What do we call the Channel Manager or BSR for VLC?
If a Center calls in for support for enrolling a student what should...
How many Retail programs are there?
Students in the Hybrid program that need a computer will be sent...
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