Quiz On Retail Management

17 Questions | Total Attempts: 3111

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Retail Management Quizzes & Trivia

See what you already know about retail management with an interactive quiz. Let's start this knowledgeable quiz now!


Questions and Answers
  • 1. 
    • A. 

      Nuggets Market

    • B. 

      Relaince Fresh

    • C. 

      Big Bazar

    • D. 

      Vishal Mega Mart

  • 2. 
    The party that sells goods and services within the framework of the franchise?
    • A. 

      Franchisee

    • B. 

      Franchisor

    • C. 

      Franchise

  • 3. 
    A trading entity such as a marketing tool or method, a product or group of products or simply a trade brand?
    • A. 

      Franchise

    • B. 

      Franchisee

    • C. 

      Franchisor

  • 4. 
    The party that established (manages) the franchise?
    • A. 

      Franchisor

    • B. 

      Franchisee

    • C. 

      Franchise

  • 5. 
    A large box in which products for sale are kept on the shop floor?
    • A. 

      Bin/Display Bin

    • B. 

      Bricks and mortar store

    • C. 

      Buying Power

    • D. 

      Catchment

  • 6. 
    A shop that is in a building as opposed to an internet shopping site, a street market stall, party sales, van sales or door-to-door sales?
    • A. 

      Bin/Display Bin

    • B. 

      Bricks and mortar store

    • C. 

      Buying Power

    • D. 

      Catchment

  • 7. 
    The ability to negotiate favorable terms due to the proposition of high volume purchases?
    • A. 

      Bin/Display Bin

    • B. 

      Bricks and mortar store

    • C. 

      Buying Power

    • D. 

      Catchment

  • 8. 
    The area from where the majority of a shop's customers are located?
    • A. 

      Bin/Display Bin

    • B. 

      Bricks and mortar store

    • C. 

      Buying Power

    • D. 

      Catchment

  • 9. 
    The planning and execution of product distribution?
    • A. 

      Profit

    • B. 

      One-stop-shop

    • C. 

      Logistics

    • D. 

      Merchandising

  • 10. 
    You assist a customer in the computer department and see a potential for a big sale; however, don't want to overwhelm your customer or lose his trust. How should you proceed?
    • A. 

      Determine his immediate and long-term needs, create a purchase plan, and supply him with your contact information as well as contact information for the computer help desk.

    • B. 

      Recommend your most simple model for ease in spite of the fact it is your worst performing model.

    • C. 

      Suggest he enroll in a computer class at the local senior center before making a purchase.

    • D. 

      Talk clearly and slowly, explaining the function of each component of your most expensive model.

  • 11. 
    • A. 

      Determine if the customer needs anything else.

    • B. 

      Turn the customer over to a more seasoned sales associate.

    • C. 

      Wait to see if the customer wants anything else.

    • D. 

      Close the sale before the customer changes his mind.

  • 12. 
    • A. 

      The customer decides to make a call to check on shirt sizes with her husband.

    • B. 

      The customer approaches the counter and reaches for her purse.

    • C. 

      The customer continues searching through the tie rack for a complimentary tie.

    • D. 

      The customer asks the sales associate for the price of a shirt.

  • 13. 
    When discussing with an associate how to handle an upset and dissatisfied customer, it is BEST to:
    • A. 

      Coach the associate to get a manager as quickly as possible.

    • B. 

      Coach the associate to diffuse the customer's anger first and find out why she is upset.

    • C. 

      Coach the associate to allow the customer to vent her anger.

    • D. 

      Coach the associate to inform the customer to stop being angry.

  • 14. 
    Successful retail organizations are recognizing that customer loyalty is a key factor in their success. What does customer loyalty mean to a retail business?
    • A. 

      Loyal customers spend more time when making a purchase and that increases their value to the retailer.

    • B. 

      Customer loyalty decreases the amount of advertising a retailer must do to be competitive.

    • C. 

      Customer loyalty increases employee satisfaction and loyalty.

    • D. 

      Repeat business from loyal customer's increases a retailer's sales and profit because shoppers buy more often, recommend the retailer to others, and pay more for goods and services.

  • 15. 
    • A. 

      Keep Associates informed of all your concerns about the store's sales trends.

    • B. 

      Be energetic and enthusiastic with others.

    • C. 

      Demonstrate a genuine welcoming attitude toward every customer every day, and be passionate about customer service.

    • D. 

      Know the service standards for your store and meet them consistently.

  • 16. 
    • A. 

      Research and long-term planning of the merchandise that will be sold in the store.

    • B. 

      Selling and service standards to ensure customers are satisfied.

    • C. 

      Ensuring that customers receive the right products at the right time and that they are displayed appropriately.

    • D. 

      Training employees to prepare them with product knowledge, selling and service skills.

    • E. 

      Making sure the sales floor is recovered, damaged goods are returned, and safety and loss prevention standards are in place.

  • 17. 
    • A. 

      Product availability, shopping atmosphere, customer service

    • B. 

      Pricing, product placement, customers.

    • C. 

      Customers, branding, product availability.

    • D. 

      Advertisement, Customers, Place & Price