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Verbal, laughing, listening, waving
Verbal, Non-verbal, Listening, Writing
Verbal, Non-verbal, writing, waving
Equal Entrance Opportunity
Equal Employment Opportunity
Even Employment Opportunity
Honesty, tolerance, selfishness, dedication, flexibility
Honesty, tolerance, commitment, disrespect, flexibility
Honesty, tolerance, commitment, dedication, flexibility
Treating one person less favourably than another
Treating people equally
Giving somone extra work responsibilities
Folded arms
Slumped shoulders
Head held high
True
False
True
False
True
False
True
False
True
False
Acknowledge
Apologise
Respond
Tell them you are too busy and let someone else handle it
Acknowledge the complaint and advise you will find someone to assist them
Acknowledge the complaint but handle it when you have more time
Verbal communication
Written communication
Non-verbal communication
People with different backgrounds, customs and beliefs
People from different countries
People with different religious beliefs
Listen to the whole complaint
Tell the customer you cant help them
Offer an apology
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