Work With Colleagues And Customers / Work In A Socially Diverse Environment

Verbal, laughing, listening, waving

Verbal, Non-verbal, Listening, Writing

Verbal, Non-verbal, writing, waving

Equal Entrance Opportunity

Equal Employment Opportunity

Even Employment Opportunity

Honesty, tolerance, selfishness, dedication, flexibility

Honesty, tolerance, commitment, disrespect, flexibility

Honesty, tolerance, commitment, dedication, flexibility

Treating one person less favourably than another

Treating people equally

Giving somone extra work responsibilities

Folded arms

Slumped shoulders

Head held high

True

False

True

False

True

False

True

False

True

False

Acknowledge

Apologise

Respond

Tell them you are too busy and let someone else handle it

Acknowledge the complaint and advise you will find someone to assist them

Acknowledge the complaint but handle it when you have more time

Verbal communication

Written communication

Non-verbal communication

People with different backgrounds, customs and beliefs

People from different countries

People with different religious beliefs

Listen to the whole complaint

Tell the customer you cant help them

Offer an apology