Embracing Diversity For Rescare Workforce Services
To be completed after the "Embracing Diversity" webex session.
- 1.What are some of the reasons that workplace diversity is important? (Choose only one answer.)
- A.
It makes us more adaptable in a rapidly changing marketplace.
- B.
It helps us attract and retain the best talent.
- C.
It allows us to serve a diverse customer base.
- D.
It improves the performance of our teams.
- E.
All of the above.
- 2.What are some of the key competencies for embracing diversity? (Check all that apply.)
- A.
Active/nonjudgmental listening
- B.
Ignoring people you don't like
- C.
Collaboration skills
- D.
Intercultural team building
- 3.Which of the following are ground rules for embracing diversity? (Choose all that apply.)
- A.
Respect others when they are talking.
- B.
Speak from your own experience instead of generalizing.
- C.
Use personal attacks when you don't agree with someone.
- 4.True or False: You should be conscious of body language and nonverbal responses - they can be as disrespectful as words.
- A.
True
- B.
False
- 5.What are some examples of techniques we can use to "Communicate Considerately?" (Choose all that apply.)
- A.
There is no need to be conscious of other peoples' communication styles
- B.
Use "people first" language to focus on the person rather than the disability
- C.
Be patient and listen closely when communicating with someone who speaks a different language than you
- D.
Do not ask questions, it makes you look silly
- 6.What are some things you can do to "Involve Everyone?" (Chose all that apply.)
- A.
Step out of your comfort zone and make an effort to interact with others who are not like you
- B.
Share what you know
- C.
Choose to make a positive impact on the people around you
- 7.What are some ways that you can address your own biases? (Choose all that apply.)
- A.
There is no need to address them
- B.
Analyze stereotypes and find reasons why they are not true
- C.
Pay attention to your words and strive to model respect
- 8.What are some things you can do to be more competent in embracing diversity? (Choose all that apply.)
- A.
Recognize your own biases.
- B.
Include different styles and cultures in decision-making, brainstorming and feedback.
- C.
Disregard people who don't think like you do.
- D.
Avoid people who are different.
- E.
Model and encourage open communication and team work.
- 9.True or False: Each of us has a responsibility for building a culture of RESPECT & CARE in our daily interactions.
- A.
True
- B.
False
- 10.What are some things you can do if you say something that offends a co-worker? (Choose all that apply.)
- A.
Try not to be defensive.
- B.
Be open for feedback.
- C.
Ask clarifying questions.
- D.
Strive to reconnect and ensure that the moment doesn’t sidetrack your ongoing ability to work together
Questions: 10 | Attempts: 3622 | Last updated: May 28, 2019
-
Sample QuestionWhat are the two myths about workplace violence? (Select 2 answers.)
Questions: 10 | Attempts: 2632 | Last updated: Sep 27, 2018
-
Sample QuestionWhat are 3 characteristics of World Class Customer Service? (Choose all that apply.)
Questions: 10 | Attempts: 1074 | Last updated: May 28, 2019
-
Sample QuestionWhat are the Three Governing Concepts of time management? (Choose the 3 correct answers.)
Back to top