C3 - Chcdiv001 - Work With Diverse People

30 Questions | Total Attempts: 869

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C3 - Chcdiv001 - Work With Diverse People - Quiz

Please select the best answer for the following questions. You may refer to your CHCDIV001 Work with diverse people Learner Guide during the quiz. 100% score is required. Accordingly to the Sydney TAFE Student Guide 'a student responsibility is do all assessment tasks and examinations honestly and not engage in plagiarism, collusion or cheating. ' You may attempt this quiz more than once, and you are welcome to contact your teacher if you have any questions. Good Luck!


Questions and Answers
  • 1. 
    The Australian population is roughly ______ million people?
    • A. 

      24

    • B. 

      26

    • C. 

      36

    • D. 

      35

  • 2. 
    Today, Indigenous people make up _____ percent of the total Australian population?
    • A. 

      2.4

    • B. 

      24

    • C. 

      3.5

    • D. 

      35

  • 3. 
    Roughly, _____ percent of Australians were born outside of Australia?
    • A. 

      25

    • B. 

      2.5

    • C. 

      4

    • D. 

      1.4

  • 4. 
    Tick the many different aspects of an individual culture below: (more than one may apply)
    • A. 

      A person's heritage

    • B. 

      Customs

    • C. 

      The way we do things

    • D. 

      The way we live

    • E. 

      Our values

    • F. 

      Our beliefs

  • 5. 
    Culture influences individual wants, needs, expectations and our preferences?
    • A. 

      True

    • B. 

      False

  • 6. 
    All of the following sentences are true regarding culture, except?
    • A. 

      Culture is not transmitted from one generation to another

    • B. 

      Culture defines once community in contrast to another

    • C. 

      One person might belong to more than one culture

    • D. 

      Culture is the sum of many elements

  • 7. 
    Recognition of cultural differences may be confused with ______?
    • A. 

      Stereotyping

    • B. 

      Selective profiling

    • C. 

      Bigotry

    • D. 

      Assuming

  • 8. 
    Reflecting on one's own culture assists with respecting alternate ones.
    • A. 

      True

    • B. 

      False

  • 9. 
    Harmony day is __?
    • A. 

      21 March

    • B. 

      21 May

    • C. 

      14 February

    • D. 

      5 March

  • 10. 
    An organisation may benefit from valuing workplace diversity by Increased innovation and increased productivity.   
    • A. 

      Both statements are true

    • B. 

      Both statements are false

    • C. 

      First statement is true, second statement is false

    • D. 

      First statement is false, second statement is true

  • 11. 
    A CALD workplace means having employees of the following, except?
    • A. 

      Only speak English

    • B. 

      From different countries

    • C. 

      From different areas in Australia

    • D. 

      Follow different religions

  • 12. 
    Mature workers have built up knowledge and high rates of absenteeism.   
    • A. 

      Both statements are true

    • B. 

      Both statements are false

    • C. 

      First statement is true, second statement is false

    • D. 

      First statement is false, second statement is true

  • 13. 
    Only large organisations are required to incorporate diversity in a workplace.
    • A. 

      True

    • B. 

      False

  • 14. 
    Tick the ways to contribute to diversity within an organisation
    • A. 

      Following legislation

    • B. 

      Following policies and procedures

    • C. 

      Consult in policy reviews

    • D. 

      Show respect to others

    • E. 

      Show empathy to others

    • F. 

      Show disinterest in others

    • G. 

      Conceal own culture

  • 15. 
    According to the Australian Human Rights Commission, all of the following are ways to create a fair workplace, except?
    • A. 

      Post discrimination and harassment policies

    • B. 

      Managers model positive behaviour

    • C. 

      Limit discussions on discrimination with staff

    • D. 

      Establish a complaint policy

  • 16. 
    Respect for cultural diversity is reflected in verbal communication only, because written communication must follow organisation's policies.   
    • A. 

      First statement is false, second statement is true

    • B. 

      Both statements are true

    • C. 

      Both statements are false

    • D. 

      First statement is true, second statement is false

  • 17. 
    The hand shake is a universal gesture of respect?
    • A. 

      True

    • B. 

      False

  • 18. 
    Social behaviours of drinking alcohol and humour are universal?
    • A. 

      True

    • B. 

      False

  • 19. 
    Having empathy with someone is the same as agreeing with them?
    • A. 

      True

    • B. 

      False

  • 20. 
    All of the following are strategies to overcome communication barriers, except?
    • A. 

      Completing someone's sentences

    • B. 

      Using appropriate body language

    • C. 

      Actively listening

    • D. 

      Use drawings or images

  • 21. 
    All of the following are interpretation services, except?
    • A. 

      HCIS

    • B. 

      TIS

    • C. 

      SITEC

    • D. 

      NIS

  • 22. 
    Tick all of the following issues that contributed to the following misunderstanding:Carla was a receptionist at the front desk of busy medical practice. Two different patients arrived at the same time, Mr. Ho and Mr. Ko, while Carla was on the telephone. She nodded to them both and gave each a pre-set clipboard and pen while continuing her telephone conversation. Carla was mindful that the doctors were running late and instructed Judy, a nurse, to take Mr Ho to a clinic room where he can complete the form there and start to collect his blood to help them stay to schedule. Judy nodded in agreeance while Carla helps with another patient with their payments.  Soon afterwards, the nurse was surprised to learn that she had prepared the wrong patient.
    • A. 

      Being impatient

    • B. 

      No empathy

    • C. 

      Being closed-minded

    • D. 

      Distractions

    • E. 

      Poor Listening

  • 23. 
    Misunderstandings can occur easily, and may always be prevented from developing.   
    • A. 

      First statement is false, second statement is true

    • B. 

      Both statements are true

    • C. 

      Both statements are false

    • D. 

      First statement is true, second statement is false

  • 24. 
    Good conflict resolution skills include:A. empathyB. honestyC. respectD. warmth   
    • A. 

      A, B, C, D

    • B. 

      A,C, D

    • C. 

      A, B, D

    • D. 

      A, B, C

  • 25. 
    When managing cross-cultural misunderstandings, ensure the right people are involved.  
    • A. 

      True

    • B. 

      False

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