Test your knowledge and understanding of customer centricity by giving appropriate answers to the questions asked here in this quiz. Do you know what the true meaning of customer-centricity is? It means putting the customer first and the center of everything to understand their situations, needs, and expectations. It mainly focuses on providing a positive customer experience. The following quiz focuses on the customer-centricity pillars and cycles. Let's see how much do you know about these. Take up the quiz now and assess yourself.
Responsible, Leverage & alignment
Responsible, sensing & development
Responsible, sensitive & partnership
Responsible, synergy & uniqueness
Keeping the customer happy
Do job as per customer requirements
Understanding the consumer’s perception
All options
Key to a Sustainable Business
Point of differentiation from competitors
Increase consumer repurchase intentions and loyalty
All options
Understand The Customers ---> Review & Reinvent Process/Product --> Identify Clear Action Areas
Identify Clear Action Areas -- > Understand The Customers ---> Review & Reinvent Process/Product
Understand The Customers ---> Identify Clear Action Areas -->Review & Reinvent Process/Product
Review & Reinvent Process/Product--> Identify Clear Action Areas--> Understand The Customers
Meet and understand the needs and expectations of customers
Review of process
Improve the design
Increase sensitivity
Change the design of product
Change the process
Identification of areas to be improved
Identification of customers to be met
Customer Insight, Understand the customer, Improve process and Reward & recognize
Customer Insight, Increase Sensitivity, Identify Clear Action Areas and Reward & recognize
Customer Insight, Increase Sensitivity, Improve process and Review & Reinvent Process/Product
Customer Insight, Increase Sensitivity, Improve process and Reward & recognize
Training & Awareness
Quality Events
Interaction with Customer Centricity Cell
All Options
Understand the voice of customers
Collection of inputs from customers
Completion of Improvement Projects
All Options
Eight
Five
Nine
Two
77 employees , 100 dealers,10 depots
77 employees , 102 dealers, 9 depots
70 employees , 95 dealers, 3 depots
90 employees , 112 dealers, 6 depots
1800 210 5678
1800 209 5668
1800 209 5678
1800 210 5668
Lakshya Zero Complaint
Sustainability
Swatch Kasna Plant
TPM
01 November 2014 to 07 November 2014
17 November 2014 to 24 November 2014
10 November 2014 to 17 November 2014
15 November 2014 to 22 November 2014
Almega Paints
Harsh Paints
Punjab Paints
Veer Hues
No Label on container
Short of Material in container / carton
Material Inside tin is different
Leakage of Container
PGE Truck Brown
PGE Wild Lilac
PGE Black
PGE Off White
NPS = Net Product Score
NPS = Net Prime Score
NPS = Net Promoter Score
NPS = Net Process Score
77
67
63
59
TE7 / K55 / Bad Odor
TE2 / K55 / Hard Settling
TE White / K55 / Shade Variation
TE Sup white / K105 / Bad Odor
Asian Paints will offer the finest products in its line of businesses and provide the best possible service to its customers.
We shall operate in an unethical manner treating customers as we ourselves would like to be treated.
We shall provide products and services that meet stated standards on time , every time
We accept zero defect as a quality absolute, and shall design and operate our quality system accordingly
Managing Director and CEO
General Manager - Manufacturing
Vice President - Supply Chain
General Work Manager
Asian Paints will offer the finest products in its line of businesses and provide the best possible service to its customers.
We shall provide products and services that meet stated standards on time , every time
We shall operate in an unethical manner treating customers as we ourselves would like to be treated.
We shall operate in an ethical and transparent manner treating customers as we ourselves would like to be treated.
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