Customer Centricity Celebrations - 2018 - Day-4

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| By Ganesh

Ganesh

Community Contributor

Quizzes Created: 4 | Total Attempts: 753

Questions: 10 | Attempts: 204 | Updated: Jan 31, 2023

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Questions and Answers

1.

Who is the Chief manager Customer Centricity ?
- A.
  
  Andrew Williams
- B.
  
  N.Jagannadha Rao
- C.
  
  Sujit Joshi
- D.
  
  Venkata Chada
Correct Answer
A. Andrew Williams

Explanation
Andrew Williams is the Chief manager Customer Centricity because he is the only name mentioned in the options provided.

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2.

Who is authorised person to raise SFI to get any document amended?
- A.
  
  Only Manager
- B.
  
  Only Sr Manager
- C.
  
  Only Sr officer
- D.
  
  Only individual
Correct Answer
D. Only individual

Explanation
The correct answer is "Only individual." This means that any individual is authorized to raise a SFI (Service for Information) in order to get any document amended. This implies that the responsibility and authority to initiate the process of amending a document lies with the individual, regardless of their specific job title or position within the organization.

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3.

What is the frequency of self-assessment of IMS documents?
- A.
  
  Once in a year
- B.
  
  Once in two years
- C.
  
  Once in 6 months
- D.
  
  Once in 3 months
Correct Answer
C. Once in 6 months

Explanation
The frequency of self-assessment of IMS documents is once in 6 months. This means that the assessment is conducted every 6 months to ensure that the IMS documents are up to date and meeting the required standards. Conducting self-assessments on a regular basis helps to identify any gaps or areas that need improvement, allowing for timely corrective actions to be taken. This ensures that the IMS documents remain relevant and effective in supporting the organization's integrated management system.

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4.

Which Master file contains list of measuring equipment’s to be calibrated & verified ?
- A.
  
  MF ENG 07
- B.
  
  MF ENG 05
- C.
  
  MF ENG 09
- D.
  
  MF ENG 01
Correct Answer
A. MF ENG 07

Explanation
The Master file that contains the list of measuring equipment to be calibrated and verified is MF ENG 07.

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5.

What is the user name and password to access ARIS process flow?
- A.
  
  Patancheru, Patancheru1
- B.
  
  Patancheru1, Patancehru
- C.
  
  Patancheru1, Patancheru1
- D.
  
  Patancheru, Patancehru
Correct Answer
B. Patancheru1, Patancehru

Explanation
The correct answer is "Patancheru1, Patancehru".

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6.

What is the path to access QSM (Quality system manual)?
- A.
  
  ARIS-> Contents->DECO-> Plants
- B.
  
  Filenet-> APLOS-> APL-> ISO 9001-CDC-> APEX
- C.
  
  Filenet-> APLOS-> APL-> ISO 9001-CDC-> Procedure manuals
- D.
  
  Filenet-> APLOS-> MF DDC
Correct Answer
B. Filenet-> APLOS-> APL-> ISO 9001-CDC-> APEX

Explanation
The correct path to access QSM (Quality system manual) is Filenet -> APLOS -> APL -> ISO 9001-CDC -> APEX.

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7.

What is Full form of IMS?
- A.
  
  Internal management system
- B.
  
  International management system
- C.
  
  Integrated Management System
- D.
  
  Indian Management System
Correct Answer
C. Integrated Management System

Explanation
IMS stands for Integrated Management System. This system integrates multiple management systems within an organization, such as quality management, environmental management, and health and safety management, into a single cohesive system. By combining these systems, organizations can streamline their processes, improve efficiency, and ensure compliance with various standards and regulations. Therefore, the correct answer is Integrated Management System.

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8.

What are the current ISO standards for QMS and EMS ?
- A.
  
  ISO 9001 : 2015 & ISO 14001 : 2008
- B.
  
  ISO 9001 : 2008 & ISO 19001 : 2015
- C.
  
  ISO 9001 : 2015 & ISO14001 : 2015
- D.
  
  ISO 9001 : 2008 & ISO 14001 : 2008
Correct Answer
C. ISO 9001 : 2015 & ISO14001 : 2015

Explanation
The current ISO standards for Quality Management Systems (QMS) and Environmental Management Systems (EMS) are ISO 9001:2015 and ISO 14001:2015. These standards provide guidelines and requirements for organizations to establish and maintain effective quality and environmental management systems. ISO 9001:2015 focuses on quality management, while ISO 14001:2015 focuses on environmental management. By implementing these standards, organizations can improve their overall performance, enhance customer satisfaction, and minimize their environmental impact.

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9.

Expand SFI & DCR
- A.
  
  Suggestion Free Improvement & Design Change Request
- B.
  
  Suggestion For Improvement & Design Change Request
- C.
  
  Suggestion For Improvement & Design Challenge Request
- D.
  
  Safety For Improvement & Design Change Request
Correct Answer
B. Suggestion For Improvement & Design Change Request

Explanation
The correct answer is "Suggestion For Improvement & Design Change Request" because it accurately defines the expansion of SFI & DCR. The term "Suggestion" implies that it is a proposal or recommendation for improvement, while "Improvement" suggests enhancing or making something better. "Design Change Request" indicates a formal request to modify the design of something. Therefore, "Suggestion For Improvement & Design Change Request" best represents the meaning of SFI & DCR.

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10.

Quality policy last updated on?
- A.
  
  1^st Oct 2009
- B.
  
  1^st Oct 2010
- C.
  
  1^st Nov 2013
- D.
  
  1^st Nov 2014
Correct Answer
A. 1^st Oct 2009

Explanation
The correct answer is 1st Oct 2009. This is because the quality policy was last updated on this date, indicating that it has not been updated since then.

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Customer Centricity Celebrations - 2018 - Day-4

Who is the Chief manager Customer Centricity ?

Who is authorised person to raise SFI to get any document amended?

What is the frequency of self-assessment of IMS documents?

Which Master file contains list of measuring equipment’s to be calibrated & verified ?

What is the user name and password to access ARIS process flow?

What is the path to access QSM (Quality system manual)?

What is Full form of IMS?

What are the current ISO standards for QMS and EMS ?

Expand SFI & DCR

Quality policy last updated on?