Customer Centricity Celebrations - Day-3
- 1.What is Ask APARNA in APL?
- A.
Web chat
- B.
Web site
- C.
Application
- D.
Non of the above
- 2.What is the customer care email ID of APL?
- A.
Customer [email protected]
- B.
- C.
- D.
- 3.Expand CRM
- A.
Customer reacting management
- B.
Customer report management
- C.
Customer relationship management
- D.
Customer response management
- 4.What is an actionable complaint?
- A.
When there are more than Five complaints of the same batch of a Product shade for a Plant
- B.
When there are more than Ten complaints in a month of a Product-defect
- C.
When there are more than 25 complaints in a quarter of a Product-defect
- D.
When there are more than Fifty complaints in previous six months of a Product-defect
- E.
All of the above
- 5.What is CRT ?
- A.
Consumer response team
- B.
Consumer reaction team
- C.
Consumer relation management team
- D.
Complaint review team
- 6.Who is the Apex body for customer centricity management in APL ?
- A.
Technical Function
- B.
Central Quality and Safety Function
- C.
SCRC
- D.
Marketing
- 7.Which product in SBU got frozen in market due to customer complaint in current FY ?
- A.
SATIN BROUN
- B.
TOUCH WOOD CLR GLOSSY
- C.
Wood primer
- D.
PGE EB1
- 8.What is CLC & DLC ?
- A.
Consumer level closer & Dealer level closer
- B.
Customer level closer & Depot level closer
- C.
Consumer level closer & Depot level closer
- D.
Customer Level closer & Dealer level closer
- 9.
![Name the complaint - ProProfs]( "Name the complaint")
Name the complaint- A.
Paint sagging
- B.
Blistering
- C.
Fading
- D.
Dripping
- 10.
![Name the complaint - ProProfs]( "Name the complaint")
Name the complaint- A.
Peeling
- B.
Flaking
- C.
Blistering
- D.
Non of the above
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