Customer Centricity Celebrations - Day-3

10 Questions | Total Attempts: 173

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Customer Centricity Celebrations - Day-3


Questions and Answers
  • 1. 
    What is Ask APARNA in APL?
    • A. 

      Web chat

    • B. 

      Web site

    • C. 

      Application

    • D. 

      Non of the above

  • 2. 
    What is the customer care email ID of APL?
  • 3. 
    Expand CRM
    • A. 

      Customer reacting management

    • B. 

      Customer report management

    • C. 

      Customer relationship management

    • D. 

      Customer response management

  • 4. 
    What is an actionable complaint?
    • A. 

      When there are more than Five complaints of the same batch of a Product shade for a Plant

    • B. 

      When there are more than Ten complaints in a month of a Product-defect

    • C. 

      When there are more than 25 complaints in a quarter of a Product-defect

    • D. 

      When there are more than Fifty complaints in previous six months of a Product-defect

    • E. 

      All of the above

  • 5. 
    What is CRT ?
    • A. 

      Consumer response team

    • B. 

      Consumer reaction team

    • C. 

      Consumer relation management team

    • D. 

      Complaint review team

  • 6. 
    Who is the Apex body for customer centricity management in APL ?
    • A. 

      Technical Function

    • B. 

      Central Quality and Safety Function

    • C. 

      SCRC

    • D. 

      Marketing

  • 7. 
    Which product in SBU got frozen in market due to customer complaint in current FY ?
    • A. 

      SATIN BROUN

    • B. 

      TOUCH WOOD CLR GLOSSY

    • C. 

      Wood primer

    • D. 

      PGE EB1

  • 8. 
    What is CLC & DLC ?
    • A. 

      Consumer level closer & Dealer level closer

    • B. 

      Customer level closer & Depot level closer

    • C. 

      Consumer level closer & Depot level closer

    • D. 

      Customer Level closer & Dealer level closer

  • 9. 
    Name the complaint
    • A. 

      Paint sagging

    • B. 

      Blistering

    • C. 

      Fading

    • D. 

      Dripping

  • 10. 
    Name the complaint
    • A. 

      Peeling

    • B. 

      Flaking

    • C. 

      Blistering

    • D. 

      Non of the above

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