Customer Centricity Celebrations - Day-3 quiz assesses knowledge on APL's customer service mechanisms, including web chat, email support, CRM, and complaint management. It evaluates understanding of customer relations structures within APL.
Customer reacting management
Customer report management
Customer relationship management
Customer response management
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Technical Function
Central Quality and Safety Function
SCRC
Marketing
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Paint sagging
Blistering
Fading
Dripping
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When there are more than Five complaints of the same batch of a Product shade for a Plant
When there are more than Ten complaints in a month of a Product-defect
When there are more than 25 complaints in a quarter of a Product-defect
When there are more than Fifty complaints in previous six months of a Product-defect
All of the above
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Peeling
Flaking
Blistering
Non of the above
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Web chat
Web site
Application
Non of the above
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Consumer level closer & Dealer level closer
Customer level closer & Depot level closer
Consumer level closer & Depot level closer
Customer Level closer & Dealer level closer
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SATIN BROUN
TOUCH WOOD CLR GLOSSY
Wood primer
PGE EB1
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Consumer response team
Consumer reaction team
Consumer relation management team
Complaint review team
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Quiz Review Timeline (Updated): Jan 31, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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