When you are in the business of buying and selling, one thing you need to ensure is that your clients are contempt and have no plans to switch up to your competitor. Customer service relations help a firm manage its interactions with customers and potential customers. Test how much you know about CRM and what it entails by taking up the quiz below.
100
150
200
300
It is unavailable
It belongs to a different sales person
It is available
It is a deal that was previously rejected
Call them and ask them for this information
Email them and ask them for this information
Search leads then click “Toggle Payment Details”
Search on the CMS under “Deals” then “Merchants”
“Flow Chart”
“Sample Deals”
“Leads”
“Scheduled Contracts”
Your lead goes to Reserve
You lose 1% commission on your sales for the month
The # of leads you can have at a time is reduced
You get an email reminder to do something with your lead
You must get approval from management then assign it to yourself
You must ask other salespeople before assigning it to yourself
You can assign it to yourself without asking anyone
It must be assigned to you by someone else
Duplicate the deal then re-submit it for approval
Modify the existing deal then re-submit it for approval
Drop the deal entirely. If it was rejected once, it cannot be approved in the future
Submit the same deal again unchanged
Duplicate the deal then re-submit it for approval
Modify the existing deal then re-submit it for approval
Drop the deal entirely. If it was rejected once, it cannot be approved in the future
Submit the same deal again unchanged
Ask other sales people before entering leads
Ask management before entering leads
Enter lead, then if you see it is a duplicate just delete the other one
Search leads with magnifying glass before entering new ones
Dashboard
Deal Categories
Documents
Tessacation
2
7
15
30
Click “Contracts”
Click “Users”
You can access this info on both tabs mentioned above
None of the above
Leads that have run with us before
New Leads only
Leads that have been sent back for modification
Leads that have never run on a daily deal site
Scheduled Contracts
Dashboard
Personal Calendar
Wait for incoming leads
Ask a co-worker for ideas
Look at other websites deals
Look at leads available in reserve
The write-up is entered on the CRM
Fact-checking
Write-up details entered on the CRM
Deal is created
Travel
Activities
Dining & Nightlife
Fitness
The person whose idea it was
The person whose lead it is
The city planner
Management
The person who signed the deal
The person who put in the lead
The 2 people split it
Neither person gets credit
Yes, you will converse with the city planner and he will explain it to you
Yes, he will write comments on the deal explaining why it was rejected
No, if it is rejected you will not know why unless you ask
None of the above