Customer Relationship Mangement means forming strategies and guidelines to manage a company's customer interactions. The main goal is to analyze and make informed decisions that improve the overall customer experience and boost the business. This quiz has been made to test your general knowledge of Customer Relations. So, let's try out the quiz. All the best!
TRUE
FALSE
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Consumer relationship management
Customer retailing management
Customer resource management
Customer relationship management
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TRUE
FALSE
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Customer referrals
Customer Up-sell
Customer extension
Customer cross-sell
Customer re-sell
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Sense and respond communications
Mass customisation
Personalisation
Electronic customer relationship management
Customer-centric marketing
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Marketing mix
Demand analysis
Competitor analysis
Government support
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TRUE
FALSE
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Techniques to encourage customers to increase their involvement with an organisation
An approach to building and sustaining long-term business with a customer
The stages each customer will go through in a long-term relationship with a supplier
The answers above are all correct
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Core
Functional
Expressive
Individual
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