Reputation Management - MBA Group B
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Online Customer Reviews can help improve search engine results for the business website.
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True
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False
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This quiz for MBA Group B focuses on Reputation Management, assessing knowledge on the impact of online customer reviews on search engine results, the importance of handling negative reviews, and real-world implications as seen in cases like Dave Carroll's video. It tests understanding of customer interaction and its influence on business reputation.
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- 2.
Why did the Dave Carroll group make the video?
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They didn't want to fill out an online form
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They have a great sense of fun
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United Airlines sponsored them
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They could not get satisfaction through regular customer service channels
Correct Answer
A. They could not get satisfaction through regular customer service channelsExplanation
They spent a year trying to get reimbursed, got frustrated and made the video - which has had over 11 million views.Rate this question:
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- 3.
What percentage of customers are influenced by management responses to online reviews?
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50%
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60+ %
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70+ %
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80+ %
Correct Answer
A. 70+ %Explanation
Slide 37 on Tnooz SlideshareRate this question:
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- 4.
Please put your school related email address here
Correct Answer
Your non-personal email address - 5.
Should a business post ALL reviews on their website - positive + negative? Yes, why... No, Why not.....
- 6.
Why was the guitar reimbursement so important to these guys?
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Current Version
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Mar 19, 2023Quiz Edited by
ProProfs Editorial Team -
Nov 14, 2011Quiz Created by
Cmh_mba
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