Reputation Management - MBA Group B

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| By Cmh_mba
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Quizzes Created: 2 | Total Attempts: 390
| Attempts: 255 | Questions: 4
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1. Online Customer Reviews can help improve search engine results for the business website.

Explanation

Online reviews that link to your site or are tagged with your brand can help boost visibility in search engines, if done correctly.

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About This Quiz
Customer Relations Quizzes & Trivia

This quiz for MBA Group B focuses on Reputation Management, assessing knowledge on the impact of online customer reviews on search engine results, the importance of handling negative... see morereviews, and real-world implications as seen in cases like Dave Carroll's video. It tests understanding of customer interaction and its influence on business reputation. see less

2. Why did the Dave Carroll group make the video?

Explanation

They spent a year trying to get reimbursed, got frustrated and made the video - which has had over 11 million views.

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3. What percentage of customers are influenced by management responses to online reviews?

Explanation

Slide 37 on Tnooz Slideshare

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4. Please put your school related email address here

Explanation

not-available-via-ai

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  • Mar 19, 2023
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  • Nov 14, 2011
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Online Customer Reviews can help improve search engine results for the...
Why did the Dave Carroll group make the video?
What percentage of customers are influenced by management responses to...
Please put your school related email address here
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